Bluefolder

0164.2900000000Exported97.82000 33708289Rock Hill33743591Bill To29730SCAccounts Payable 333 Three D Systems CircleCharlotte3D Systems Corporation2013-05-21T19:31:262013-05-21T19:34:31HP 9500 MFP - Door open errorGold Service Plan: HP 9500 MFP, S/N JPGDF02236, PG CT 271300... Printer states that output door is open... The metal interlock on the output assesory was bent and this was causing the error. Fixed the bent piece and tested the printer.3Normal334513131015Closed0.0500000Problem01117.0000000000Exported50.0000[email protected]33725229Mike Flowers(704) 998-315533708328Charlotte33743669Bill To28217NCJeff Jordan 2550 W. Tyvola Rd, Ste 300Baker & Taylor2013-05-22T14:32:332013-05-22T14:38:44Infoprint 1352 - Paper JamService: IBM Infoprint 1352, S/N 99241YV, PG CT 563762... Bad paper jam... Removed a jam from the fuser assembly. Cleaned and tested the printer. 3Normal334513131016Closed0.1000000Problem334513111226.9200000000Exported135.000033725237Michael (803) 328-380733708364Rock HillUSA337459461120 E White St29730SC1120 E White StCharlotteCC Dickson Co./URI2013-05-22T14:54:122013-05-22T14:59:11Dell 5210N - Service Print Head errorGold Service Plan: Dell 5210N, S/N 7921K07, PG CT 34324... Service Print Head error... Replaced the printhead assembly. Cleaned and tested the printer.3Normal334513131017Closed0.0833000Problem33451314126.0000000000Exported51.700033726134Dan Carter(704) 869-353133708778GastoniaUSA33747146Allen Plant28052NC2900 Northwest BlvdCharlotteWix Affinia2013-05-28T18:06:372013-06-04T18:49:27HP LJ 4250 Error Message 13.20HP LJ 4250, S/N USDXS04347, PG CT 182521... Error code 13.20 cannot see paper jam... Replaced (2) feed rollers and removed a paper jam from the registration assembly. Cleaned and tested the printer.3Normal334513131026Closed168.7167000Problem0155.0000000000Exported50.000033726282Jessica Benton(704) 405-101133710810CharlotteUSA33747407Main Location28202NC223 North Graham StCharlotteMonteith Construction2013-05-29T19:38:442013-06-04T18:40:06.373HP CLJ 3525 DN image defectHP CLJ 3525DN, S/N CNCCB1705S, PG CT 124784... black line thru page and worsens with each change of toner... Printer needed a new transfer belt. Customer decided not to repair the printer due to the cost of the part. 3Normal334513131028Closed143.0333000Problem334536941372.9600000000Exported114.1000[email protected]33723596Jerry Clark912-884-337133708494Columbia33744001Bill To29210SC128 Crews DrDS Smith (formerly Interstate Container Columbia)2013-05-30T12:25:152013-06-07T13:02:31HP LJ 4015TN UnknownHP LJ 4015TN, S/N CNDYC52251, PG CT 135390... jamming... replaced worn rollers as needed; replaced the broken MP tray, cleaned & tested...3Normal334513131029Closed192.6167000Problem01107.0000000000Exported50.0000[email protected]33723661David Durden704-408-618833708559DavidsonUSA33748563Davidson College28035NCCharlotteDavidson College2013-05-30T13:12:242013-06-04T18:51:32HP LJ 4350 ghosting imageHP LJ 4350, S/N JPRFH18753, PG CT 95640... had fuser replaced on 5/14/13 but it is still ghosting images... The printer tested fine. They had an issue with letterhead media offsetting but it was a media issue not a printer problem.3Normal334513131030Closed125.6500000Problem010.0000000000Not Billed50.000033727433Carina Romero(803) 936-968633711865West ColumbiaUSA33748573Main Location29169SC1049 Sunset BlvdColumbiaHurricane Construction2013-05-30T13:30:462013-05-31T12:09:38HP LJ 4345 jammingHP LJ 4345, S/N CNBYF05067... CALL BACK. Jamming again... replaced fuser (under warranty) & tested...3Normal334513131031Closed22.6500000Problem019.7200000000Exported52.5000[email protected]33723466Wyn Smith803-980-800033708364CharlotteUSA33748600CC Dickson-Charlotte, NC 2820328203NC1450 South Church StCharlotteCC Dickson Co./URI2013-05-30T15:18:062013-05-30T18:21:52Dell 5210 N Paper JamDell 5210N, S/N 7927FZW, PG CT 144749... says paper jam but she took it apart and found nothing... Replaced the Tray 1 pick up rollers. Cleaned and tested the printer.3Normal334513131034Closed3.0500000Problem3345369400.0000000000Not Billed50.0000[email protected]33723604Thomas Blackwell803-407-567833708502Columbia33748695Hyundai - Greystone Blvd29210SC310 Greystone BlvdColumbiaJim Hudson Automotive2013-05-30T19:10:572013-05-31T12:06:36Lex T642 Jamming in fuserLexmark T642, S/N 792N8L3, PG CT 434767... jamming in the fuser... replaced defective fuser (under warranty) & tested...3Normal334513131035Closed16.9333000Problem01430.9200000000Exported122.0000[email protected]33723604Thomas Blackwell803-407-567833708502Columbia33748695Hyundai - Greystone Blvd29210SC310 Greystone BlvdColumbiaJim Hudson Automotive2013-05-30T19:46:442013-06-11T20:03:08Refurbed Printer SoldLexmark T642-refurb, S/N 79187L0 3Normal334513131036Closed288.2833000Problem01174.8900000000Exported51.700033727596Tara Vogelien(704) 250-540133711984KannapolisUSA33748772Main Location28081NC600 Laureate Way Suite 1329 Plants for Human Health BldCharlotteNC State University2013-05-31T13:17:292013-05-31T18:51:33HP 4700- will not printHP CLJ 4700, S/N JPTLC31296, PG CT 113700... will not print unless the network card is unplugged... Upgraded the firmware from version 46.032.2 to 46.210.2 via hp.com. Replaced (2) feed rollers. Cleaned and tested the printer.3Normal334513131038Closed5.5667000Problem01117.0000000000Exported50.0000[email protected]33723786Matthews Sellers803-772-178333708684Columbia33744381Bill To29201SCBrett Wicker 3618 Fernandina Rd.Terminix Service, Inc.2013-05-31T13:43:102013-06-04T20:04:11HP CLJ CP 3525N-JammingHP CLJ CP 3525N, S/N CNCC9B401L, PG CT 16980... jamming... removed the paper jam from inside the printer above tray 2; cleaned & tested...3Normal334513131039Closed102.3500000Problem33451314167.5000000000Exported25.000033727596Tara Vogelien(704) 250-540133711984KannapolisUSA33748772Main Location28081NC600 Laureate Way Suite 1329 Plants for Human Health BldCharlotteNC State University2013-05-31T18:57:282013-05-31T19:02:42HP LJ 4700 49 errorHP CLJ 4700, S/N JP4LD05947, PG CT 11260... Printer has a 49 error... Upgraded the firmware to version 46.210.2 via hp.com. Cleaned and tested the printer.3Normal334513131041Closed0.0833000Problem3345131410.0000000000Not Billed50.0000[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock Hill33743591Bill To29730SCAccounts Payable 333 Three D Systems CircleCharlotte3D Systems Corporation2013-05-31T19:07:312013-05-31T19:11:07HP 9500mfp Not powering onHP LJ 9500mfp, S/N JPGDF02236, PG CT 271659... Not powering on... Checked all the connections and powered on the printer with no issues. Cleaned and tested the printer.3Normal334513131042Closed0.0667000Problem010.0000000000Not Billed50.0000[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock Hill33743591Bill To29730SCAccounts Payable 333 Three D Systems CircleCharlotte3D Systems Corporation2013-05-31T19:18:182013-05-31T19:19:21HP LJ 9500mfp Color issueHP LJ 9500mfp, S/N JPVDF03115, PG CT 540422... Color issue... Printed color test from the printer with no issues. End user showed me a sample and it was isolated to just one job. Sent the job to another printer with the same results. Issue is within the job file. Tested and cleaned the printer.3Normal334513131043Closed0.0167000Problem3345369410.0000000000Not Billed0.0000[email protected]33723466Wyn Smith803-980-800033708364Rock Hill33743741Bill To29731-3501SCWyn Smith PO Box 13501CC Dickson Co./URI2013-05-31T20:10:142013-06-20T13:22:58Dell 5210N-917.00 Service Transfer RollerDell 5210N-917.00 Service Transfer Roller Please refer to original work order 286573Normal334513131044Closed473.2000000Problem01191.5200000000Exported68.000033727533Chris Murdaugh(803) 399-9148(803) 629-614933708502Columbia33748701Lexus - 328 Killian Rd29203SC328 Killian RdColumbiaJim Hudson Automotive2013-05-31T20:50:172013-06-04T20:05:01Lex T630-JammingLexmark T630, S/N 991L9T0, PG CT 59857... jamming... replaced worn rollers in trays 1, 2 & 3; cleaned & tested...3Normal334513131045Closed95.2500000Problem01312.1200000000Exported184.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-06-03T17:22:192013-06-03T17:26:45Lexmark T654 - 80 Maintenance errorLexmark T654, S/N 7931N19, PG CT 308026... 80 Maintenance error... Replaced the fuser assembly and reset the maintenance count. Cleaned and tested the printer.3Normal334513131046Closed0.0667000Problem01247.5600000000Exported114.2600[email protected]33723622Donna Brazell803-951-835933708520Lexington33840513Lexington School District 1 - OPERATIONS OFFICE29072SC100 Tarrar Springs RoadColumbiaLexington School District 12013-06-03T17:38:412013-06-07T13:15:57ST9530-Preventative MaintenanceST9530, S/N 7903X0C, PG CT 267103... replaced the redrive assemby & worn rollers as needed; cleaned & tested...3Normal334513131047Closed91.6167000Preventative Maintenance01356.7600000000Exported116.680033728673Eric Greenwood(803) 576-373033713007ColumbiaUSA33749957Main Location29201SC1900 Barnwell StColumbiaRichardson Plowden & Robinson2013-06-03T17:46:332013-06-04T20:02:34HP 4100-Pulls Multiple SheetsHP LJ 4100, S/N USBNH22290, PG CT 298375... pulling multiple sheets... replaced parts as needed; cleaned & tested...3Normal334513131048Closed26.2667000Problem0177.3400000000Exported31.0000[email protected]33723622Donna Brazell803-951-835933708520Lexington33840513Lexington School District 1 - OPERATIONS OFFICE29072SC100 Tarrar Springs RoadColumbiaLexington School District 12013-06-03T17:57:312013-06-07T13:20:50ST9530-Preventative MaintenanceST9530, S/N 7902NDY, PG CT 262822... maintenance requested... replaced worn rollers as needed; cleaned & tested...3Normal334513131049Closed91.3833000Problem0177.3400000000Exported31.0000[email protected]33723622Donna Brazell803-951-835933708520Lexington33840513Lexington School District 1 - OPERATIONS OFFICE29072SC100 Tarrar Springs RoadColumbiaLexington School District 12013-06-03T17:58:232013-06-07T13:23:43ST9530-Preventative MaintenanceST9530, S/N 79020MG, PG CT 232845... maintenance requested... replaced worn rollers as needed: cleaned & tested...3Normal334513131050Closed91.4167000Problem010.0000000000Not Billed0.0000[email protected]33723485Eddye Davidson704-376-563633708383Charlotte33743779Bill To28204NCAccounts Payable 1718 E. 4th St # 805Children's Urology of the Carolinas2013-06-03T18:17:282013-06-06T18:55:29HP 2420-White LineHP 2420 DN is leaving a white line down the page. I asked her when the last time she changed the cartridge she said April or May. I told her she may want to change the toner to see if it fixed the problem, but she wants a tech. Called cancelled by customer. Changing the toner fixed the issue.3Normal334513131051Closed72.6333000Problem0176.6800000000Exported78.2500[email protected]33723474David Lindsey704-295-300033708372CharlotteUSA33750003University-Suite 20128262NC325 West Arbors DrCharlotteCharlotte Eye, Ear, Nose & Throat2013-06-03T19:05:312013-06-12T19:54:33HP 2420- JammingHP 2420, S/N CNGKB79617, PG CT 281783... is jamming and will not grab the paper... Replaced the Tray 2 pick up assembly and the Tray 2 sep pad. Cleaned and tested the printer.3Normal334513131052Closed216.8167000Problem0185.0000000000Exported50.0000[email protected] 33728698Lisa Rivera(480) 368-0011 x199833713026ColumbiaUSA33750012Fidelity National Financial29201SC1911 Gadsden StColumbiaFlexPrint, Inc.2013-06-03T19:54:082013-06-24T20:09:43HP 4050-InstallationHP LJ 4050, S/N USCD001673... unboxed printer & installed on Greg Brickel's desk. Removed the spare printer to the spare office, per customer request...2013-06-05T08:00:003Normal334513131053Closed504.2500000New Install334513111591.9300000000Exported236.1200[email protected]33723880Angela Davis704-869-351933708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-06-04T15:28:382013-06-06T18:55:40HP LJ 4650N-Install PartsHP LJ 4650N, S/N JPKAD39816, PG CT 131140... Install fuser and rollers... Installed a new fuser assembly and (2) pick up rollers. Cleaned and tested the printer. Also gave Dan Carter a HP 4250 fuser for his stock.3Normal334513131055Closed51.450000001469.7600000000Exported229.850033728840Tom Johnson(803) 777-133233713132Columbia33750212Main Location28208SCTom Johnson 800 Sumter St., Health Sciences BldgColumbiaUSC-Arnold School of Public Health2013-06-04T15:43:492013-06-11T20:36:18HP P4515X-not workingHP P4515, S/N CNDYB27119, PG CT 266220... jamming after end user installed their own MK... replaced the MK, per customer's request; cleaned & tested... (note - printer also needed pick up roller that is not included with the MK - left the extra feed rollers with the customer for future use)3Normal334513131056Closed172.8833000Problem01436.3000000000Exported230.700033728840Tom Johnson(803) 777-133233713132Columbia33750212Main Location28208SCTom Johnson 800 Sumter St., Health Sciences BldgColumbiaUSC-Arnold School of Public Health2013-06-04T15:45:162013-06-11T20:42:00HP P4515N-not workingHP P4515, S/N CNDY946627, PG CT 268103... jamming after end user installed their own MK... replaced the MK, per customer's request; cleaned & tested... (note - printer also needed pick up roller that is not included with the MK - left the extra feed rollers with the customer for future use)3Normal334513131057Closed172.9500000Preventative Maintenance01116.6000000000Exported55.5000[email protected]33728874Teresa Boyett(803) 777-308033713158Columbia33750254Main Location28208SCKaren Mullis 1621 Greene StColumbiaUSC-Dept. of Communication Sciences2013-06-04T17:41:412013-06-10T20:32:42HP LJ 1320tn-Loud Noise-Won't PrintHP LJ 1320TN, S/N CNRC66Q0ZN, PG CT 136341... making noise & will not print... replaced pick up roller & sep pad; cleaned & tested...3Normal334513131058Closed146.8500000Problem01117.0000000000Exported50.0000[email protected]33723586Matt Booth704-889-070033708484Pineville33743981Bill To28134NC10301 Industrial DrHughes Supply2013-06-05T12:14:142013-06-06T18:55:53HP LJ M5035 - Flatbed scanner assembly not workingHP LJ M5035, S/N CNDLB08838, PG CT 55774... Flatbed scanner assembly not working... Tested the flatbed scanner functions when I arrived onsite and everything tested fine. Cleaned and tested the printer.3Normal334513131062Closed30.6833000Problem01117.0000000000Exported50.0000[email protected]33723762Peggy Grimes386-252-229233708660ConcordUSA33750424WRN Radio28027NC555 MRN DriveCharlotteSmart Technologies2013-06-05T13:22:582013-06-06T18:56:02HP 4730-Color FailHP 4730, S/N JPDLH13977, PG CT 472052... End user calibrated it and now the color is not showing... Cleaned the entire printer out and tested. Printer is working fine right now but this issue is common when using CMP color toner cartridges.3Normal334513131063Closed29.5667000Problem01848.0700000000Not Billed50.0000[email protected]33723432Michael Osmundson803-799-083433708330ColumbiaUSA33750425Bearing-Columbia, SC 2920129201SC930 South Stadium RdColumbiaBearing Distributors, Inc.2013-06-05T13:28:002013-06-07T13:01:56Lex T616-check jammed insideLexmark T616, S/N 4188000, PG CT 1389350- check got jammed & customer can't remove it... removed the paper jam from the fuser; cleaned & tested...2High334513131064Closed47.5500000Problem01107.0000000000Exported50.0000[email protected]33723661David Durden704-408-618833708559DavidsonUSA33748563Davidson College28035NCCharlotteDavidson College2013-06-05T13:52:322013-06-12T19:59:31HP LJ M3035 MFP- Preventative MaintenanceHP LJ M3035 MFP, S/N CNQCB13836, PG CT 239421... Preventative Maintenance. Also, print jobs come out wrinkled along the left side of the page. Could be a roller issue... The printer needs a new fuser assembly. Called Mike Barth to get approval and left him a voicemail. Waiting on approval to order the part. 6-5-13. Closed the call because I haven't heard back them after several voicemails. 6-12-133Normal334513131065Closed174.1167000Preventative Maintenance01107.0000000000Exported50.0000[email protected]33723661David Durden704-408-618833708559DavidsonUSA33748563Davidson College28035NCCharlotteDavidson College2013-06-05T14:08:322013-06-06T18:56:13HP LJ M3035 MFP- Preventative MaintenanceHP LJ M3035 MFP, S/N CNQCB14043, PG CT 33932...Document feeder has parts removed out of it; documents jam when trying to feed them now... Put the parts back together on the ADF pick assembly. Removed a paper jam from the ADF assembly. Cleaned and tested the printer. 3Normal334513131066Closed28.8000000Preventative Maintenance01311.5200000000Exported414.9900[email protected]33723466Wyn Smith803-980-800033708364MorgantonUSA33750573CC Dickson-Morganton, NC 2865528655NC420 I West Fleming Dr3rd Party Service ZoneCC Dickson Co./URI2013-06-05T14:39:292013-06-19T19:13:47Dell 5210N-paper jamDell LJ 5210N, S/N 7920HZF... jamming at the fuser... replaced the MK but did not resolve the issue. Sent replacement printer. This broken printer was returned to USL for repair to ship out to another location when needed...3Normal334513131067Closed340.5667000Problem010.0000000000Not Billed109.0000[email protected]33723526Jamie Nolan803-802-810033708424Fort Mill33743861Bill To29715SCWill Wooten 100 Kingsley Park DrDomtar Paper - Fort Mill2013-06-05T17:06:012013-06-06T18:56:32HP LJ 4200-Fuser Error 50.2HP LJ 4200, S/N CNDX501623, PG CT 853230... Fuser Error 50.2... Replaced the fuser assembly. Cleaned and tested the printer. The fuser was covered under warranty. It was last replaced on 4-18-13 WO# 28433 Invoice# 126881.3Normal334513131068Closed25.8333000Problem0155.0000000000Exported25.0000[email protected]33723408Keith Bullock803-791-657233708306West ColumbiaUSA33755240Amazon-West Columbia, SC 2917229170SC4400 12th Street ExtensionColumbiaAmazon2013-06-05T18:59:442013-06-20T18:41:59HP 2055-Cannot Load DriverHP LJ P2055, S/N CNBJ658107.. DIAGNOSTIC FEE... will not receive print jobs; multiple issues... quoted customer on replacing the formatter; ECU board; etc. Customer decided not to repair, due to cost of repair exceeding value of the printer...3Normal334513131069Closed359.7000000Problem01393.0000000000Exported167.0000[email protected]33729208Roger Batten(803) 751-989133713402Ft JacksonUSA33750682Main Location29207SC1525 Marion AveColumbiaUS Army Dept. of Logistics2013-06-05T19:52:362013-06-11T14:31:28HP 9040-Install PartsHP 9040, S/N JPRC9DX4WX, PG CT 116630... requested fuser be replaced... replaced fuser & worn roller; cleaned & tested...3Normal334513131070Closed138.6500000Problem01169.9200000000Exported69.0000[email protected]33723804Beth Zamorski803-323-520033708702Rock Hill33744417Bill To29732-0512SCBeth Zamorski PO Box 36788Todd, Bremer & Lawson2013-06-05T20:45:312013-06-06T18:56:38HP 4200-Direct CardHP LJ 4200, S/N USGNP16401, PG CT 511340... Power outage and jet card will not light up... Replaced the NIC card and configured. Tested and cleaned the printer.3Normal334513131071Closed22.1833000Problem01261.3600000000Exported215.0000[email protected]33723466Wyn Smith803-980-800033708364NashvilleUSA33750964CC Dickson-Nashville. TN 3721037210TN1403 Poplar Ln3rd Party Service ZoneCC Dickson Co./URI2013-06-06T14:42:172013-06-17T19:17:01Dell 5210-Jamming on Multiple PrintDell LJ 5210, S/N 7920K39, PG CT 232093... jamming... replaced fuser & worn rollers as needed; cleaned & tested...3Normal334513131072Closed268.5833000Problem0195.0000000000Exported50.000033729539Home User33713697Fort Mill33751095Fort Mill Office29715SC344 Springhill Farm RdCharlotteCash2013-06-06T18:16:242013-06-06T18:56:46HP CP 1525HP CP1525nw, S/N CNBF127750, PG CT 3002... Printer states to load paper with paper in the tray... The paper sensor in Tray 2 was misaligned causing the error. Fixed the sensor and tested and cleaned the printer.3Normal334513131074Closed0.6667000Preventative Maintenance01286.5200000000Exported159.0000[email protected]33723577J'Tanya Adams800-348-806533708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-06-07T12:24:372013-06-07T14:22:36IBM 1532-241.10IBM 1532, S/N 79044YB, PG CT 178663... Continuous "241.10" paper jams in Tray 1.. Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131075Closed1.9667000Problem01178.5200000000Exported90.0000[email protected]33723577J'Tanya Adams800-348-806533708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-06-07T13:18:012013-06-07T14:38:33HP 4000T-ShadowingHP 4000, S/N USNC006223, PG CT 104270... Leaving images of previously printed documents on newly printed documents. Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131076Closed1.3333000Problem0150.0000000000Exported50.0000[email protected]33723577J'Tanya Adams800-348-806533708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-06-07T13:20:012013-06-07T14:44:23HP 4050-NoisyHP 4050, S/N USQC057433, PG CT 439266... Making noises... Changed the toner (customer supplied) and the noise went away. Tested and cleaned the printer.3Normal334513131077Closed1.4000000Problem01311.5200000000Exported344.9900[email protected]33723466Wyn Smith803-980-800033708364Albany33749716CC Dickson-Albany, GA31707GA1309 Oglethorpe Ave3rd Party Service ZoneCC Dickson Co./URI2013-06-07T13:40:382013-06-19T20:16:51Dell 5210-JammingDell LJ 5210N, S/N 7921KC5, PG CT N/A... jamming... tech was unable to repair this printer due to multiple issues. Sent out replacement printer & had broken printer shipped to USL for repair...3Normal334513131078Closed294.6000000Problem0159.7200000000Exported52.5000[email protected]33723577Theresa Clauss(704) 348-874933708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-06-07T14:27:522013-06-07T14:30:44IBM 1532- Continuous paper jamsIBM 1532, S/N 7913374, PG CT 587539... Continuous paper jams... Replaced the Tray 1 pick up rollers. Cleaned and tested the printer.3Normal334513131079Closed0.0500000Problem010.0000000000Not Billed0.000033729929Steve Mounce33714028Columbia33751636Columbia Office29201SC1118 Shop RdColumbiaUS Laser, Inc.2013-06-07T14:56:442013-06-11T19:26:04HP LJ M1536MFP-New InstallHP LJ M1536MFP Steve Mounce ordered a new fax machine to be installed in his area. 3Normal334513131080Closed100.5000000New Install01193.9900000000Exported68.3200[email protected]33723570Ryan Conte914-339-604633708468CharlotteUSA33751390GHM-Charlotte, NC 2826228262NC8210 University Executive Dr Suite 100CharlotteGuaranteed Home Mortgage Company2013-06-07T18:43:502013-06-12T19:20:43HP M9040-Loud noise..Orange LightHP M9040, S/N JPBL84N04N, PG CT 367590... Printer making loud noise... Replaced the output fan. Cleaned and tested the printer. 3Normal334513131081Closed120.6167000Problem01105.0000000000Exported50.0000[email protected]33729868Kenneth Johnson(704) 423-865333713979Charlotte33751533Main Location28208NC5412 Airport DrCharlotteUTFlight Charlotte2013-06-10T14:04:032013-06-12T19:25:59HP CLJ CP5525... JammingHP CLJ CP5525, S/N CNFCDDK0MF, PG CT 143... new printer getting consistent paper jams out of tray 3 when installed... The Tray 3 assembly was defective. Removed the tray 3 assembly from the printer. Informed the end user part is covered under warranty and they would need to call HP for replacement.. The printer tested fine from all other trays with that assembly removed. 3Normal334513131082Closed53.3500000Problem010.0000000000Not Billed50.00000 33708372Huntersville33751605Huntersville28078NC16455 Statesville Rd, Suite 280CharlotteCharlotte Eye, Ear, Nose & Throat2013-06-10T17:02:522013-06-10T19:38:02Lexmark E360 jamming & skewed print...Lexmark E360, S/N 72MD15P, PG CT 24511... jamming & skewing print... Adjusted the tray tailstop and cleaned the pick up rollers. Cleaned and tested the printer.3Normal334513131083Closed2.6000000Problem3345369410.0000000000Exported50.0000[email protected]33723604Thomas Blackwell803-407-567833708502Columbia33748695Hyundai - Greystone Blvd29210SC310 Greystone BlvdColumbiaJim Hudson Automotive2013-06-10T20:23:412013-06-12T18:28:09 Lex T642- pick up damaged printerLexmark T642, S/N 792N8L3, PG CT N/A... end user had jammed toner cartridge in printer & damaged printer when trying to remove it. Customer decided to replace this printer. Picked up and returned to USL...3Normal334513131084Closed46.0833000Problem010.0000000000Not Billed50.0000[email protected]33723549Debbie Estes803-951-226533708447LexingtonUSA33751777FIrst Community Bank29072SC5455 Sunset BlvdColumbiaFirst Community Bank2013-06-11T13:43:522013-06-13T17:05:09HP 8150N-Black LinesHP 8150N, S/N USBD025388, PG CT N/A... black lines down pages after changing out toner cartridge... when tech arrived onsite customer had already replaced toner cartridge. Replaced defective & brought it back to USL...3Normal334513131085Closed51.366700001330.1600000000Exported180.750033730131Ronji Richardson(803) 445-911633714193ColumbiaUSA33751879Main Location29203SC525 Alcott DrColumbiaUAH Property Management2013-06-11T17:31:092013-06-24T18:34:54Dell 2335-fuser errorDell LJ 2335dn MFP, S/N 1S67FG1, PG CT 123182... Fuser error... Replaced the fuser, Pickup Roller, Sep Pad. Cleaned and tested. 3Normal334513131086Closed313.0500000Problem01287.6600000000Exported155.750033730131Ronji Richardson(803) 445-911633714193ColumbiaUSA33751879Main Location29203SC525 Alcott DrColumbiaUAH Property Management2013-06-11T17:32:232013-06-24T18:37:48Dell LJ 2335dn MFP - fuser errorDell LJ 2335dn MFP, S/N FVP4FG1, PG CT 110964... Fuser Error... Replaced fuser, tray 1 pickup roller, tray 1 sep pad. Cleaned and tested printer. 3Normal334513131087Closed313.0833000Problem01235.4400000000Exported148.0000[email protected]33723420Anne Pollard704-571-275333708318Charlotte33743649Bill To28273NCGrace Messina/Finance 9300 Arrowpoint Blvd.APM Terminals - Chlt (Grace Messina) (Charlotte, NC)2013-06-11T19:13:432013-06-13T19:02:42HP P3005DN-NoisyHP P3005DN, S/N CND1R36758, PG CT 168001... making loud noises... Replaced the fuser and fuser gear assembly. Cleaned and tested the printer.3Normal334513131088Closed47.8167000Problem334536941430.9200000000Exported122.0000[email protected]33723604Thomas Blackwell803-407-567833708502Columbia33748695Hyundai - Greystone Blvd29210SC310 Greystone BlvdColumbiaJim Hudson Automotive2013-06-11T20:06:562013-06-11T20:12:38Refurbed Printer SoldLexmark T642-Refurb, S/N 790VFW33Normal334513131089Closed0.1000000Problem01458.5800000000Exported300.5000[email protected]33726141Jay Harper(803) 772-178333708684GreenwoodUSA33747395Terminix-Greenwood, SC 2964929649SC213 Anderson Circle3rd Party Service ZoneTerminix Service, Inc.2013-06-11T20:46:032013-06-13T13:38:39Lex T640-JammingLexmark T640, S/N 792Y534, PG CT 113013... jamming... replaced parts as needed; cleaned & tested...3Normal334513131090Closed40.8667000Problem0152.9200000000Exported67.2800[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-06-12T12:41:012013-06-13T18:57:28Dell 5310-Toner StuckDell LJ 5310, S/N 792BHMD, PG CT 137960... Cannot remove the toner cartridge from the printer. Customer installed the wrong toner cartridge in the printer. Replaced the upper front cover hinge to resolve the issue. Also replaced the toner cartridge. Cleaned and tested the printer.3Normal334513131091Closed30.2667000Problem01178.9200000000Exported124.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-06-12T12:45:492013-06-13T18:51:45Lex T654N-Fan on No DisplayLex T654N, S/N 7931N3M, PG CT 138304... no display... Replaced the LVPS. Cleaned and tested the printer.3Normal334513131092Closed30.1000000Problem01704.9400000000Exported343.0000[email protected]33732554Chase Pope(704) 985-284333716595GreerUSA33754341Main Location29651SC904 North Main St3rd Party Service ZoneT Square Design & Construction2013-06-12T13:52:112013-06-20T19:52:32HP Design Jet 500-replace carriage beltHP Design Jet 500, S/N SG5329103X, PG CT N/A... need to replace carriage belt... installed the carriage belt; cleaned & tested....3Normal334513131093Closed198.0000000Problem010.0000000000Not Billed50.0000[email protected]33723481Jacqueline Anthony704-336-763033708379Charlotte33743771Bill To28203NCFran King 400 E. Blvd. - 4th FlooorCharlotte Housing Authority-Operations2013-06-12T14:50:352013-06-12T19:34:58HP LJ Pro400-JammingHP LJ Pro400 M401dn, S/N VNB3N30639, PG CT n/a... Jamming... The shutter on the toner was broken causing the paper to jam under the toner. I removed the broken shutter from the toner and tested the printer.3Normal334513131094Closed4.7333000Problem010.0000000000Not Billed50.0000[email protected]33723474David Lindsey704-295-3000337083720Charlotte Eye, Ear, Nose & Throat2013-06-12T17:22:292013-06-12T19:39:57Lex E360-Making Loud NoiseLex E360, S/N 72MN4MR, PG CT 230235... Making Loud Noise... Paper was improperly loaded in the tray. Reloaded the paper and tested the printer.3Normal334513131095Closed2.2833000Problem01117.0000000000Exported50.0000[email protected]33723633Nancy Chesser704-553-612533708531Charlotte33744075Bill To28209NC4400 Park Rd.Mann Travel & Cruises2013-06-12T19:31:172013-06-13T18:41:09HP 4200-Power SurgeHP LJ 4200, S/N USBNX02400, PG CT 177144... will not print... Performed a cold reset on the printer and configured the NIC card. Tested and cleaned the printer.3Normal334513131096Closed23.1667000Problem01204.1200000000Exported112.0000[email protected]33723885Ted Hand704-338-999933708783Atlanta33744579Bill To30348GAc/o Cox Media Group PO Box 105376Cox Media Group2013-06-13T13:31:292013-06-14T18:28:42HP 8150-Fuser ErrorHP 8150, S/N JPBLM89079, PG CT 973910... displaying a fuser error; burnt smell... Replaced the LVPS. Cleaned and tested the printer.3Normal334513131097Closed28.9500000Problem0175.0000000000Exported50.0000[email protected]33723798Kay Brunson803-771-862033708696ColumbiaUSA33755058The State Newspaper-Main Bld29201SC1408 Shop RdColumbiaThe State Newspaper (McClatchy)2013-06-13T17:12:332013-06-13T18:34:50HP 8150-Blank PrintsHP 8150, S/N USBF015217, PG CT 1905572... printing blank pages... issue was with the laser scanner arm mechanism. Removed the dust cover on the laser scanner so printer would be able to print; cleaned & tested...3Normal334513131098Closed1.3667000Problem01117.0000000000Exported50.0000[email protected]33723461Jacqueline Bell704-364-902933708359Charlotte33743731Bill To28211NCAccounts Payable 1132 Pro Am DriveCarolina Products2013-06-13T17:15:502013-06-13T18:45:12HP 3505-Load Paper ErrorHP CP3035, S/N CNBC76M57H, PG CT 221241... Giving a load paper error message... Repaired the paper sensor flag in Tray 2. Cleaned and tested the printer.3Normal334513131099Closed1.5000000Problem01361.5000000000Exported321.5000[email protected]33723541Barbara Hilson972-226-340033708439Charleston33755090Starkey Mortgage - Charleston, SC29405SC 3955 Faber Place Dr, Suite 1023rd Party Service ZoneEncon Systems2013-06-13T18:27:192013-06-24T17:49:24HP LJ M4345 MFP-Printer Not Connecting to NetworkHP LJ 4345 MFP, S/N CNDC84N08B , PG CT 283789... not connecting to the network... replaced the formatter; re-configured the IP address; cleaned & tested...3Normal334513131100Closed263.3667000Problem01499.6200000000Exported199.000033733124Brett Wicker(803) 551-122433708684HickoryUSA33747429Terminix-Hickory, NC 2860228602NC1542 South Center StCharlotteTerminix Service, Inc.2013-06-13T18:34:552013-06-20T20:08:44Lex T640-Paper Jam ErrorLexmark T640, S/N 792MFBM, PG CT 207543... jamming... replaced MK; cleaned & tested...3Normal334513131101Closed169.5667000Problem01280.9600000000Exported207.0000[email protected]33723466Wyn Smith803-980-800033708364SpartanburgUSA33755103CC Dickson-Spartanburg, SC 2930329303SC 7068 White Ave3rd Party Service ZoneCC Dickson Co./URI2013-06-13T19:08:202013-06-20T19:40:13Dell 5210-Paper JamDell LJ 5210N, S/N 7921K89, PG CT 193622... jamming... replaced parts as needed; cleaned & tested... 3Normal334513131102Closed168.5333000Problem01105.0000000000Exported50.000033733215Andrew Defilippo(412) 326-297833717120Rock HillUSA33755212Main Location29730SC600 Huey RdCharlotteAsko2013-06-14T12:47:412013-06-14T18:23:55HP 1320-Shadowing PrintsHP 1320, S/N CNL1G01677, PG CT 27338... shadowed/black prints.. Changed the print driver on the server from Window XP 1320 PCL 5e to Windows XP 1320 PCL 6 with Andy's remote help. Tested and cleaned the printer. 3Normal334513131103Closed5.6000000Preventative Maintenance01484.7600000000Exported273.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-06-14T13:45:502013-06-19T18:36:25Lex T654-920.06 Service Fuser ErrorLex T654, S/N 7931N0M, PG CT 162336... 920.06 Service fuser error... replaced fuser & LVPS; cleaned & tested...3Normal334513131104Closed124.8500000Problem01105.0000000000Exported50.0000[email protected]33723408Keith Bullock803-791-657233708306West ColumbiaUSA33755240Amazon-West Columbia, SC 2917229170SC4400 12th Street ExtensionColumbiaAmazon2013-06-14T14:15:532013-06-14T20:14:08HP 4555-unknown issueHP LJ M4555 MFP, S/N CNCCCC24LP, PG CT 158611... pulling multiple sheets... replaced feed rollers (customer supplied); cleaned & tested...3Normal334513131105Closed5.9833000Problem0118.0000000000Exported123.0000[email protected]33723604Thomas Blackwell803-407-567833708502Augusta33748697Lexus - Augusta30907GA3520 Washington Rd3rd Party Service ZoneJim Hudson Automotive2013-06-14T15:02:212013-06-21T17:27:14Lex T614-Fuser ErrorLex T614, S/N N/A... fuser error... once the tech installed the fuser, multiple other issues came up. Customer decided to replace this printer due to the age/issues...3Normal334513131106Closed170.4167000Problem01107.0000000000Exported50.0000[email protected]33723661David Durden704-408-618833708559DavidsonUSA33748563Davidson College28035NCCharlotteDavidson College2013-06-14T18:37:002013-06-14T18:47:56HP LJ 4350- Receiving Error:49.4C02HP 4350, S/N CNRXR82902, PG CT 190080...Receiving error:49.4C02 on the BAKB054 printer. It’s telling me to turn off and on which I’ve done numerous times. There is an article to flash the firmware related to this error. Not printing at all... Cancelled the print job stuck in the printers memory and then updated the firmware from version 08.014.0 to 08.230.1 via hp.com. Cleaned and tested the printer.3Normal334513131107Closed0.1667000Problem01105.0000000000Exported75.000033733565Steve Cohen(803) 730-006933717641EasleyUSA33755575Tedeschi Auto Repair29673SCEvan Tedeschi 4407 Hwy 153 E3rd Party Service ZoneCohen Consulting Group2013-06-14T18:51:292013-06-20T20:05:41HP-p4015-squeaking HP LJ P4015, S/N CNDYB59274, PG CT 44696... making squeaking noise... lubed the gears; cleaned out debri/dust from inside printer. Informed end user to replace the toner cartridge if squeaking comes back...3Normal334513131108Closed145.2333000Problem010.0000000000Not Billed50.0000[email protected]33723398Roxanne Fitzhenry704-930-215433708296CharlotteUSA33755690Airgas National Welders-Charlotte28208NC3101 Stafford DrCharlotteAirgas National Welders2013-06-17T12:28:162013-06-17T14:47:15HP 4100n-Error 59.0HP LJ 4100N, S/N USLNH26192, PG CT 87159... getting error code 59.0... tech determined error code was due to the gears on the toner cartridge were too tight. Toner had also leaked into printer. Swapped out toner cartridge (USL cartridge); cleaned & tested...3Normal334513131109Closed2.3167000Problem01930.0000000000Exported865.5000[email protected]33723465Jean-Michel Filpot450-461-873133708363Eau ClaireUSA33755698Cascades-Eau Claire, WI54703WI1200 Forest St3rd Party Service ZoneCascades CTI2013-06-17T13:54:102013-07-03T19:25:02Zebra 220Xi 3-Paper Out Zebra 220xi 3, S/N 2013209... getting error message "paper out" when tray is full of paper... ran calibration tests multiple times; reset the valve of ribbon LED from 195 to 018. Cleared out the error message. Reset the LAN settings & tested...3Normal334513131110Closed389.5167000Problem01135.0000000000Exported50.0000[email protected]33723768Sally Christian803-776-936533708666ColumbiaUSA33755796Southern Mutual Church29290SC201 Green Lawn DrColumbiaSouthern Mutual Church Insurance2013-06-17T17:17:022013-06-20T20:16:21HP CLJ 1600-Will Only Print B/WHP CLJ 1600, S/N CNCC73N18Z, PG CT 69650... Cyan image issue... replaced the cyan toner cartridge (customer supplied); Cleaned and tested printer. 3Normal334513131111Closed74.9833000Problem01138.6000000000Exported57.2400[email protected]; [email protected]33723597Mickey Manis803-799-880033708495Columbia33744003Bill To29201SCIPG/Columbia Division 2000 S Beltline Blvd.Intertape Polymer Group2013-06-17T19:38:272013-06-20T20:07:27HP 9000-JammingHP LJ 9000, S/N JPBQN10841, PC CT 443400... jamming... replaced rollers, fuser sensor flag. Cleaned and tested. 3Normal334513131112Closed72.4833000Problem010.0000000000Not Billed50.0000[email protected]33723642Tega Crawford704-559-760733708540Fort Mill33744093Bill To29715SCAccounts Payable 580 Kingsley ParkMergent, Inc.2013-06-18T11:53:222013-06-24T17:11:35HP 5SI MX-Jamming Tray 3Platinum Plus Service: HP LJ 5SIMX, S/N AAXXYY9999, PG CT 322496... crinkling paper... cleaned the rollers on the input assemby & tested...3Normal334513131114Closed149.3000000Problem3345131110.0000000000Not Billed50.0000[email protected]33723880Angela Davis704-869-351933708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-06-18T12:28:262013-06-19T18:34:52HP 4200-Alignment OffHP LJ 4200, S/N USBNL14970, PG CT 513645... offset print jobs in landscape forms... adjusted the registration assembly; cleaned & tested... 3Normal334513131115Closed30.1000000Problem010.0000000000Not Billed50.0000[email protected]33723588Peggy Brown704-588-110033708486Pineville33743985Bill To28134NCPeggy E. Brown P.O. Box 518Industrial Piping, Inc.2013-06-18T14:58:052013-06-20T20:13:56HP CP2025-Remove Lock Error CodeHP CP2025, S/N CNGS388704, PG CT 56664... After changing the toner, error code "REMOVE LOCK" is flashing and the printer will not work. Per tech, defective toner cartridge needs to be replaced - NO CHARGE DUE TO USL CARTRIDGE...3Normal334513131117Closed53.2500000Problem01221.3600000000Exported57.6500[email protected]33723830Valerie Griffin803-777-471233708728Columbia33744469Bill To29208SCCarolyn Risinger 715 Sumter St./Room 609USC-College of Pharmacy2013-06-18T15:12:042013-06-20T19:22:13HP LJ 4350 JammingHP LJ 4350, S/N CNBXC48676, PG CT 284702... Jamming... replaced rollers. Cleaned and tested printer. 2High334513131118Closed52.1667000Problem010.0000000000Not Billed50.0000[email protected]33723718Dwight Brooks704-782-312133708616Concord33744245Bill To28026-1628NCAccounts Payable PO Box 1628S & D Coffee2013-06-18T15:38:052013-06-19T18:33:32HP P3015-Jamming HP LJ P3015, S/N VNBCB3L3NC, PG CT 211470... jamming.. adjusted the paper tray; cleaned & tested...3Normal334513131119Closed26.9167000Problem01137.0000000000Exported53.4000[email protected] 33728698Lisa Rivera(480) 368-0011 x199833713026ColumbiaUSA33757998Bowman & Brooke29201SC1441 Main Street, Ste 1200ColumbiaFlexPrint, Inc.2013-06-18T17:31:072013-06-20T15:45:23HP 4250TN-Won't Recognize Envelope FeederHP LJ 4250TN, S/N CNGXD74100, PG CT 264221... not recognizing the envelope feeder... replaced worn rollers as needed; had their IT support configure the end user's PC to recognize the envelope feeder; cleaned & tested...3Normal334513131120Closed46.2333000Problem01494.2200000000Exported432.0000[email protected]33723786Matthews Sellers803-772-178333708684GlenvilleUSA33747391Terminix-Glenville, NC 2873628736NC16 Hanging Rock Rd3rd Party Service ZoneTerminix Service, Inc.2013-06-18T19:20:522013-06-27T17:45:00Lex T640-JammingLexmark T640, S/N 790F631, PG CT 251220... jamming... replaced parts as needed; cleaned & tested...3Normal334513131121Closed214.4167000Problem01110.2100000000Exported114.9100[email protected]33723549Debbie Estes803-951-226533708447LexingtonUSA33751777FIrst Community Bank-Sunset29072SC5455 Sunset BlvdColumbiaFirst Community Bank2013-06-18T20:44:432013-06-20T17:29:17HP 5100DTN-Paper JammingHP LJ 5100, S/N CNCN212691, PG CT 210973... broken gear on the main gear assembly... replaced parts as needed; cleaned & tested....3Normal334513131122Closed44.7500000Problem01104.7200000000Exported50.9500[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-06-19T13:25:592013-06-21T13:12:13HP 4000-Clean HP LJ 4000. S/N USQC036278, PG CT 89300... Preventive Maintenance... replaced mp separation pad. Cleaned and tested printer. 3Normal334513131123Closed47.7833000Preventative Maintenance0147.5000000000Exported25.0000[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-06-19T13:27:232013-07-24T18:11:30.603HP LJ 4 Plus-CleanHP LJ 4 Plus, S/N USFC210824, PG CT 4150... Preventive Maintenance... Cleaned and tested printer. 3Normal334513131124Closed844.7333000Preventative Maintenance0123.7500000000Exported25.0000[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-06-19T13:28:192013-06-21T13:24:43HP 4000-CleanHP LJ 4000, S/N USEK062555, PG CT 243589... Preventive Maintenance... Cleaned and tested. 3Normal334513131125Closed47.9333000Preventative Maintenance0147.5000000000Exported25.0000[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-06-19T13:29:152013-06-21T13:32:11HP LJ 5-CleanHP LJ 5, USHC034125, PG CT 173959... Preventive Maintenance... Cleaned and tested printer. 3Normal334513131126Closed48.0500000Preventative Maintenance0147.5000000000Exported25.0000[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-06-19T13:29:572013-06-21T13:38:50HP LJ 4-CleanHP LJ 4, S/N USBB149771, PG CT 73750... Preventive Maintenance... Cleaned and tested printer. 3Normal334513131127Closed48.1500000Preventative Maintenance0147.5000000000Exported25.0000[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-06-19T13:30:342013-06-21T13:46:58HP LJ 4100-CleanHP LJ 4100, S/N USJNJ04949, PG CT 86424... Preventive Maintenance... Cleaned and tested printer. 3Normal334513131128Closed48.2667000Preventative Maintenance0133.4700000000Exported25.9500[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-06-19T13:31:022013-06-21T13:58:02HP LJ 4000-CleanHP LJ 4000, S/N USSC031554, PG CT 215710... Preventive Maintenance... replace the mp separation pad. Cleaned and tested printer. 3Normal334513131129Closed48.4500000Preventative Maintenance0147.5000000000Exported25.0000[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-06-19T13:32:282013-06-21T14:19:26Brother MFC 9970CDW-CleanBrother MFC 9970CDW, S/N U62513L0132154, PG CT 12345... Preventive Maintenance... Cleaned and tested printer. 3Normal334513131130Closed48.7833000Preventative Maintenance010.0000000000Not Billed0.0000[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-06-19T13:33:452014-05-02T14:42:17Bro 9970-CleanBro 9970-Clean 9 of 10 printers. RM 7363Normal334513131131Closed7609.1500000Preventative Maintenance0147.5000000000Exported25.0000[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-06-19T13:34:262013-06-21T14:17:21Brother MFC 9460CND-CleanBrother MFC 9460CND, S/N U62511D1J175845, PG CT 12345... Preventive Maintenance... Cleaned and tested printer. 3Normal334513131132Closed48.7167000Preventative Maintenance01159.4300000000Exported125.0000[email protected]33723549Debbie Estes803-951-226533708447NewberryUSA33755001First Community Bank-Newberry29108SC1735 Wilson RdColumbiaFirst Community Bank2013-06-19T14:35:252013-07-12T13:24:47HP 2300-Black StreakHP LJ 2300, S/N CNBGD66377, PG CT 145482... Streaks on the pages... Replaced the fuser. Cleaned and tested printer. 3Normal334513131133Closed550.8167000Problem01174.8000000000Exported139.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-06-19T14:47:502013-06-20T20:27:40Lex T654N-No Display on LCDLex T654N- Online several days with no display on LCD screen. 3Normal334513131134Closed29.6667000Problem01147.0000000000Exported50.0000[email protected]33723797Jason Riggs704-334-473133708695CharlotteUSA33758183Salvation Army-Charlotte28206NC534 Spratt StCharlotteThe Salvation Army2013-06-19T15:06:202013-06-20T18:56:26HP CLJ 3800-68.0 Memory ErrorHP CLJ 3800, S/N CNYBB92066, PG CT 106250... getting error messages... replaced toner cartridge (customer supplied); repaired/reset the latch; cleaned & tested...3Normal334513131135Closed27.8333000Problem0128.9600000000Exported53.7500[email protected]33723420Anne Pollard704-571-275333708318Charlotte33743649Bill To28273NCGrace Messina/Finance 9300 Arrowpoint Blvd.APM Terminals - Chlt (Grace Messina) (Charlotte, NC)2013-06-19T17:15:562013-06-19T19:46:53HP 5SI-Load Tray 2 Plain LetterHP 5SI- Display reads "Load Tray 2 Plain Letter"3Normal334513131136Closed2.5167000Problem010.0000000000Not Billed50.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-06-19T18:18:232013-06-19T19:48:29HP 4100DTN-Locks Up HP LJ 4100DTN, S/N JPLGD40232, PG CT 347073... freezes in print jobs... replaced NIC card (pulled from their spare printer); cleaned & tested...3Normal334513131137Closed1.5000000Problem01107.0000000000Exported50.0000[email protected]33723661David Durden704-408-618833708559DavidsonUSA33748563Davidson College28035NCCharlotteDavidson College2013-06-19T20:28:132013-06-20T18:53:37 HP LJ 4525-Jamming HP LJ 4525, S/N JPBC9BG09X, PG CT 66312... intermittent jamming... Reset the setting on tray 1; cleaned & tested...3Normal334513131138Closed22.4167000Problem010.0000000000Not Billed50.0000[email protected]33723809Brenda Winsted803-754-902233708707Columbia33744427Bill To29240SCDonna P.O. Box 4433Truck Supply Company of SC, Inc.2013-06-20T14:18:052013-06-26T12:49:37HP P3035x-KnockingHP LJ P3005X, S/N CND1R19957, PG CT 1234... Knocking noise... Refused repair. Customer replaced this printer with a refurbed P3005x3Normal334513131139Closed142.5167000Problem01196.2500000000Exported144.0000[email protected]33723819Kathy Bowser704-597-699433708717Charlotte33744447Bill To28269-3707NCElsie Esquedom 7801 Statesville Rd.US Food Service-Charlotte2013-06-20T15:26:052013-06-24T19:18:20HP 3050-JammingHP LJ 3050, S/N CNBK137376, PG CT 248694... jamming... replaced fuser; cleaned & tested...3Normal334513131140Closed99.8667000Problem01142.5000000000Exported94.8750[email protected]33723541Barbara Hilson972-226-340033708439Charleston33755090Starkey Mortgage - Charleston, SC29405SCDeborah Cahoon 3955 Faber Place Dr, Suite 1023rd Party Service ZoneEncon Systems2013-06-20T17:34:242013-07-01T17:04:52HP LJ 4345 MFP-Won't Pull Paper From ADF Assembly HP LJ M4345 MFP, S/N CNJYF06824, PG CT 201874 ... not pulling from the ADF... piece was broken off at the hinge... replaced the part (Encon supplied); cleaned & tested...3Normal334513131141Closed263.5000000Problem01279.3600000000Exported213.0000[email protected]33723466Wyn Smith803-980-800033708364SavannahUSA33765865CC Dickson-Savannah, GA 3140531405GA114 Owens Industrial Dr3rd Party Service ZoneCC Dickson Co./URI2013-06-20T17:59:052013-06-21T17:09:20Dell 5210-Jamming PaperDell LJ 5210N, S/N 7921K6B, PG CT 189936... jamming... replaced parts as needed; cleaned & tested...3Normal334513131142Closed23.1667000Problem01178.5600000000Exported63.0500[email protected]33793493Brandon Marchant(803) 781-499133765846Irmo33832016Clark's Termite & Pest Control29063SC405 Western LaneColumbiaClark's Termite & Pest Control2013-06-20T19:40:322013-06-20T19:57:18HP LJ 4345 Jamming. HP LJ 4345, S/N CNJYF23641, PG CT 1079682... Printer is jamming... replaced rollers, mylar strip, mp separation pad. Cleaned and tested printer. 3Normal334513131143Closed0.2833000Problem01455.9200000000Exported134.0000[email protected]33723604Thomas Blackwell803-407-567833708502Lexington33744017Bill To29072SCThomas Blackwell 1201 W. Main StJim Hudson Automotive2013-06-20T20:37:442013-06-21T11:59:07T642 refurb printer soldLexmark T642, S/N 79187LT, PG CT 147571... Customer needs a refurbished printer... refurbished printer and shipped to customer. 3Normal334513131144Closed15.3667000New Install01174.8000000000Exported139.0000[email protected]33723802Josiah Rhodes980-721-337033708700CharlotteUSA33765920Time Warner Cable-Arco Corp28273NC3600 Arco Corporate Dr 5th FloorCharlotteCharter Communications/Time Warner Cable-Charlotte2013-06-20T20:45:532013-06-24T19:24:34Lex T654-LED Display Screen Out Lexmark T654, S/N 79327RG, PG CT 269708... blank display screen; not printing... replaced the LVPS; cleaned & tested...3Normal334513131145Closed94.6500000Problem01192.6300000000Exported99.0000[email protected]33723577Theresa Clauss(704) 348-874933708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-06-20T20:48:282013-06-24T19:34:32IBM 1532-914.00 Service DC Pick MotorIBM 1532, S/N 7913374, PG CT 591240... 914.00 Service DC Pick Motor... Replaced the Tray 1 pick arm assembly. Cleaned and tested the printer.3Normal334513131146Closed94.7667000Problem01455.9200000000Exported128.0000[email protected]33723604Thomas Blackwell803-407-567833708502Lexington33744017Bill To29072SCThomas Blackwell 1201 W. Main StJim Hudson Automotive2013-06-20T20:48:402013-07-31T20:14:14T642 refurb printer soldLexmark T642, S/N 7902KZK, PG CT 177638... Customer needs a refurbished printer... refurbished printer and shipped to customer.3Normal334513131147Closed983.4333000New Install01238.9200000000Exported83.8400[email protected]33723768Sally Christian803-776-936533708666ColumbiaUSA33755796Southern Mutual Church29290SC201 Green Lawn DrColumbiaSouthern Mutual Church Insurance2013-06-21T14:05:522013-06-21T20:15:15HP LJ 9050 DN-Needs MaintenanceHP LJ 9050, S/N JPRL78R002, PG CT 127687... Maintenance Message Displayed... Replaced rollers. Cleaned and tested printer. 3Normal334513131148Closed6.1667000Preventative Maintenance0155.0000000000Exported50.000033740190Lori Smith(803) 454-6800 x3333724109ColumbiaUSA33765984Main Location29201SC1333 Main St Ste 600ColumbiaNetComp Insurance Corporation2013-06-21T14:16:022013-07-09T12:47:43HP M2727-Shuts Down, Noisy HP LJ M2727 MFP, S/N CNG89DPT6J, PG CT 87107... intermittently powers off for no reason... possible ECU board issue. Tech noted wear on the fuser, also. Sent customer repair quote - customer declined repairs...3Normal334513131149Closed430.5167000Problem01251.5200000000Not Billed104.0000[email protected]33723804Beth Zamorski803-323-520033708702Rock HillUSA33750805Todd, Bremer & Lawson-Rock Hill29732SC560 South Herlong AveCharlotteTodd, Bremer & Lawson2013-06-21T17:38:492014-12-20T19:38:52.960HP 9050 DN-Ink Low Error MessageHP 9050DN, S/N PG CT... Error message ink low. End user changed the toner but it is still displaying this error message... I tried installing a new HVPS, DC Controller and a Cartridge controller board and none of these fixed the issue. I called Liberty Parts Team tech support and they didn't know what else to try. I gave Trey a quote for a refurbished 9050 ($795 + $165 shipping).3Normal334513131150Closed13130.0000000Problem010.0000000000Not Billed0.000033740250Clarence Pate(843) -853-524833724149CharlestonUSA33766045Main Location29403SC11 Isabella St3rd Party Service ZoneSouthern Capitol Management2013-06-21T19:37:322013-10-01T13:41:09HP 9000 MFP-Error 13.11.05HP LJ 9000 MFP, S/N JPBLT01347, PG CT N/A... jamming... tech determined printer needs the tray 4 paper pick up unit replaced (RG5-6208). Customer did not want to put any more parts in to this printer - NO CHARGE FOR CALL BACK3Normal334513131151Closed2442.0667000Call Back01126.0000000000Exported51.7000[email protected] 33728698Lisa Rivera(480) 368-0011 x199833713026ColumbiaUSA33757998Bowman & Brooke29201SC1441 Main Street, Ste 1200ColumbiaFlexPrint, Inc.2013-06-21T20:53:592013-06-27T12:48:59HCP4025-Random Problem Sometimes it won't print in color...HP CLJ CP4025, S/N JPBCB9S08Z, PG CT 95059.. print issue... replaced worn rollers; informed end user to contact their IT support to update the firmware & printer driver to resolve this issue.3Normal334513131152Closed135.9167000Problem01209.9200000000Exported118.5000[email protected]33723757Bryce Baker704-548-704933708655Fort Mill337660531000 Shutterfly Blvd29708SC1000 Shutterfly BlvdCharlotteShutterfly, Inc.2013-06-24T12:08:002013-06-27T14:50:54HP LJ 4015-replace partsHP LJ 4015,S/N CNDY275370, PG CT n/a... replace MP tray assembly & MP door... Replaced the MP assembly and the MP door.3Normal334513131153Closed74.7000000Problem01209.9200000000Exported118.5000[email protected]33723757Bryce Baker704-548-704933708655Fort Mill337660531000 Shutterfly Blvd29708SC1000 Shutterfly BlvdCharlotteShutterfly, Inc.2013-06-24T12:21:502013-06-27T14:48:10HP LJ 4015-replace partsHP LJ 4015, S/N CNDY422451, PG CT n/a... install MP tray & MP assembly... Replaced the MP assembly and the MP cover.3Normal334513131154Closed74.4500000Problem01114.9200000000Exported93.5000[email protected]33723757Bryce Baker704-548-704933708655Fort Mill337660531000 Shutterfly Blvd29708SC1000 Shutterfly BlvdCharlotteShutterfly, Inc.2013-06-24T12:28:532013-06-27T14:45:20HP LJ 4015-replace partsHP LJ 4015, S/N CNDY422458, PG CT n/a... install MP door & MP assembly... Replaced the MP assembly and the MP cover.3Normal334513131155Closed74.283300001114.9200000000Exported93.5000[email protected]33723757Bryce Baker704-548-704933708655Fort Mill337660531000 Shutterfly Blvd29708SC1000 Shutterfly BlvdCharlotteShutterfly, Inc.2013-06-24T12:37:082013-06-27T14:42:25HP LJ 4015-replace partsHP LJ 4015, S/N CNDY422457, PG CT n/a... replace MP door & MP tray assembly... Replaced the MP assembly and the MP cover.3Normal334513131156Closed74.083300001114.9200000000Exported93.5000[email protected]33723757Bryce Baker704-548-704933708655Fort Mill337660531000 Shutterfly Blvd29708SC1000 Shutterfly BlvdCharlotteShutterfly, Inc.2013-06-24T12:39:462013-06-27T14:36:35HP LJ 4015-replace partsHP LJ 4015, S/N CNDY852335, PG CT n/a... replace MP door & MP tray assembly... Replaced the MP assembly and the MP cover.3Normal334513131157Closed73.95000000164.8000000000Exported40.0000[email protected]33723757Bryce Baker704-548-704933708655Fort Mill337660531000 Shutterfly Blvd29708SC1000 Shutterfly BlvdCharlotteShutterfly, Inc.2013-06-24T13:20:092013-06-27T14:32:25HP LJ 4250 - replace partsHP LJ 4250, S/N CNRXK33601, PG CT n/a... replace MP door & MP tray assembly... Replaced the MP cover and the MP tray.3Normal334513131158Closed73.200000001117.0000000000Exported50.0000[email protected]33723594April Siejka704-522-372233708492CharlotteUSA33766913International Brokerage Services28217NC3115 Beam RdCharlotteInternational Brokerage Services2013-06-24T14:26:302013-06-24T19:28:51HP LJ CP 4525-PreventativeHP LJ CP 4525, S/N JPBCD41004, PG CT 143790... General Cleaning/inspection requested... Inspected the printer and found the tray 2 clutch had fallen offl reset the clutch back into place. Replaced the black toner (customer supplied). Cleaned and tested the printer. 3Normal334513131160Closed5.0333000Preventative Maintenance010.0000000000Not Billed50.0000[email protected]33723519Vicki Johnson803-732-006033708417ColumbiaUSA33766926Davis-Garvin Agency29212SC1 Fernandina CtColumbiaDavis-Garvin Agency2013-06-24T15:05:052013-06-25T12:02:41Samsung ML 2855ND-Toner SplashingSamsaug LJ ML - 2855ND, PG CT 49851... Image issue... Replaced the defective toner cartridge. Cleaned and tested printer. 3Normal334513131161Closed20.9500000Problem01147.0000000000Exported50.000033740976Diane Watson(803) 359-448033724831LexingtonUSA33766945Main Location29072SC502 N. Lake DrColumbiaThe Braces Place2013-06-24T16:04:402013-07-08T15:13:00HP LJ Pro 400 Color M451nw - MP Feeder Tray BrokenHP LJ 400 Color M451nw, S/N CNB0401466, PG CT 3027... Broken MP tray assy... HP does not offer this part, customer will use tray 2. Cleaned and tested printer. 3Normal334513131162Closed335.1500000Problem0152.5000000000Exported50.000033740976Diane Watson(803) 359-448033724831LexingtonUSA33766945Main Location29072SC502 N. Lake DrColumbiaThe Braces Place2013-06-24T16:06:032013-07-08T15:15:50HP LJ 1020 - Printer Feeding Multiple PagesHP LJ 1020, S/N CNB0K11097, PG CT 1234... Pulling multiple pages... Cleaned and tested. 3Normal334513131163Closed335.1500000Problem0164.8000000000Exported65.0000[email protected]33723757Bryce Baker704-548-704933708655Fort Mill337660531000 Shutterfly Blvd29708SC1000 Shutterfly BlvdCharlotteShutterfly, Inc.2013-06-24T19:14:162013-06-27T14:28:20HP LJ 4350 - replace partsHP LJ 4350, S/N CNRXK92895, PG CT n/a... replaced MP door & MP tray assembly... Replaced the MP cover and the MP tray.3Normal334513131164Closed67.23330000164.8000000000Exported65.0000[email protected]33723757Bryce Baker704-548-704933708655Fort Mill337660531000 Shutterfly Blvd29708SC1000 Shutterfly BlvdCharlotteShutterfly, Inc.2013-06-24T19:20:232013-06-27T14:25:16HP LJ 4250 - replace partsHP LJ 4250, S/N CNRXJ96877, PG CT n/a... replace MP door & MP tray assembly... Replaced the MP tray and the MP door. 3Normal334513131165Closed67.0833000Problem334513111156.7800000000Exported114.000033726134Dan Carter(704) 869-353133708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-06-25T16:10:122013-06-27T14:09:01HP LJ 8000NHP LJ 8000N, S/N USMH002604, PG CT 1080234... shadow print (tried changing out toner)... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131167Closed45.9833000Problem010.0000000000Not Billed50.0000[email protected]33741173Debby Hann(704) 358-452033724985Charlotte33767153Main Location28207NC529 Queens RdCharlotteSouthscope, Inc.2013-06-25T16:42:052013-06-27T13:59:33HP CLJ CP3505 - defective fuserHP CLJ P3505, S/N JPBC81R00K, PG CT 24260... replaced the fuser in March 2013. Getting same error message as before... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131168Closed45.2833000Call Back01125.5000000000Exported67.9600[email protected]33723541Barbara Hilson972-226-340033708439Columbia33755087Roofing Supply - Columbia, SC29209SCAngie Marthers 1240 Atlas RdColumbiaEncon Systems2013-06-25T17:54:352013-07-08T18:13:51HP LJ M3035 MFP - pullling mulitple pagesHP LJ M3035 MFP, S/N CNQCB13128... pulling multiple pages & making noises... Replaced the Tray 2 pickup roller, Tray 2 separation pad, ADF Separation Pad. Cleaned and tested printer. 3Normal334513131169Closed312.3167000Problem01363.2000000000Exported217.5000[email protected]33723466Wyn Smith803-980-800033708364Albany33749716CC Dickson-Albany, GA31707GA1309 Oglethorpe Ave3rd Party Service ZoneCC Dickson Co./URI2013-06-26T12:06:222013-06-26T12:24:01Dell LJ 5210n - 917.00 Service Transfer Roller Dell LJ 5210N, S/N 7921KCF... multiple issues... shipped out replacement printer & had Gerald ship back the broken printer to USL for repair... Dell LJ 5210n, S/N 7921KC5, PG CT 26049... 917.00 Service Transfer Roller... Shipped customer this reburbed printer...3Normal334513131170Closed0.3000000Problem334536941380.3200000000Exported253.5000[email protected]33723809Brenda Winsted803-754-902233708707Columbia33744427Bill To29240SCDonna P.O. Box 4433Truck Supply Company of SC, Inc.2013-06-26T12:57:562013-06-26T13:26:11HP LJ P3005D - Refurbished Printer. HP LJ P3005D, S/N CNJ1F52061, PG CT 3960... Refurbished Printer... Unbox the refurbished printer, tested and called customer for pickup. 3Normal334513131171Closed0.4833000New Install01105.0000000000Exported50.000033741347Sumon Haile(704) 378-409033708341Charlotte33743695Bill To28202NC129 West Trade StBoston National Title2013-06-26T13:34:462013-06-27T13:54:57HP LJ 4200 - streakingHP LJ 4200, S/N CNBX141110, PG CT 81480... streaking... Replaced the fuser assembly (customer supplied). Cleaned and tested the printer.3Normal334513131172Closed24.3333000Problem010.0000000000Not Billed50.0000[email protected]33723877Hal Wiedeman803-329-294433708775Rock Hill33744563Bill To29730SCAccounts Payable 131 East Main St, Suite 300Wiedeman & Singleton, Inc2013-06-26T13:51:472013-06-27T15:00:52HP CLJ 5550dtn - printing photosHP CLJ 5550dtn, S/N JPSC77905V, PG CT 78553... issue when printing photos... Changed the Y axis registration in tray 2 and 3 to -6 to help keep full page photos from sticking to the fuser assembly. Cleaned and tested the printer.3Normal334513131173Closed25.1500000Problem01273.3600000000Exported125.0000[email protected]33726162Thomas Sellers(803) 772-178333708684CamdenUSA33747323Terminix-Camden, SC 2902029020SC911 Lyttleton StColumbiaTerminix Service, Inc.2013-06-26T15:53:342013-07-08T15:25:51Lexmark T630-black spots on pagesLexmark T630, S/N 992MFV7, PG CT 213894... Image issues... Replaced defective toner, fuser and rollers. Cleaned and tested printer. 3Normal334513131174Closed287.5333000Problem01117.0000000000Exported50.000033729539Home User33713697Forest Acres33767459Joyce Hallenbeck29204SCJoyce Hallenbeck 3520 Lynhaven DrColumbiaCash2013-06-26T16:30:482013-07-03T18:50:02HP LJ 4P-requested cleaningHP LJ 4P, S/N USCB108558, PG CT 12610... Paper jam... I removed a paper jam from the fuser, replaced the bad toner cartridge with one the customer had. Cleaned and tested printer. 3Normal334513131175Closed170.3333000Problem01194.0000000000Exported90.0000[email protected]33741507Jillian Kaapana(925) 825-8400 x14533725242Charlotte33767472Robert Half Internat'l - 32028244NC201 S College Ste 2200CharlotteArista Business Solutions Inc.2013-06-26T17:52:322013-07-03T17:21:54HP LJ 4000 - jammingHP LJ 4000, S/N USQC078334, PG CT 182836... jamming; piece of paper stuck and end user can't remove... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131176Closed167.4833000Problem01276.8400000000Exported148.920033727533Chris Murdaugh(803) 399-9148(803) 629-614933708502Augusta33748697Lexus - Augusta30907GA3520 Washington Rd3rd Party Service ZoneJim Hudson Automotive2013-06-26T18:01:082013-07-09T19:22:50Lexmark T642 - jamming Lexmark T642, S/N 79068YP, PG CT 243763... jamming intermittently on checks... tech noted the redrive assembly was broken on the right side; replaced the redrive assembly & rollers in all 3 trays; cleaned & tested...3Normal334513131177Closed313.3500000Problem01344.7600000000Exported125.000033727533Chris Murdaugh(803) 399-9148(803) 629-614933708502Augusta33748697Lexus - Augusta30907GA3520 Washington Rd3rd Party Service ZoneJim Hudson Automotive2013-06-26T18:16:092013-07-09T19:28:32.597Lexmark T614 - maintenance error Lexmark T614, S/N 41CN403, PG CT 301751... getting maintenance error... replaced fuser & rollers; cleaned & tested... 3Normal334513131178Closed313.2000000Problem01314.2400000000Exported143.5000[email protected]33723830Valerie Griffin803-777-471233708728Columbia33744469Bill To29208SCCarolyn Risinger 715 Sumter St./Room 609USC-College of Pharmacy2013-06-26T18:59:412013-07-08T17:13:40HP CLJ 3000-fuser errorHP CLJ 3000, S/N CNTCR01518, PG CT 137280... Fuser error... Replaced the fuser, tray 3 pickup roller. Cleaned and tested printer. 3Normal334513131179Closed286.2333000Problem01141.8400000000Exported56.000033741531Jonathan Kozar(803) 227-566033708354Columbia33767497Pulaski St.29201SCJonathan Kozar 710 Pulaski StColumbiaCarolina Collegiate FCU2013-06-26T19:11:052013-07-02T19:21:57Lexmark T614 - cutting off print jobsLexmark T614, S/N N/A, PG CT 165033... cutting off print on pages... replaced worn rollers in tray 4; replaced the broken sensor tab on the tray; cleaned & tested...3Normal334513131180Closed144.1667000Problem010.0000000000Not Billed50.000033727533Chris Murdaugh(803) 399-9148(803) 629-614933708502Augusta33748697Lexus - Augusta30907GA3520 Washington Rd3rd Party Service ZoneJim Hudson Automotive2013-06-26T20:35:072013-07-09T19:36:55Lexmark T642 - error messageLexmark T642, S/N 79187LT, PG CT N/A... when IT tech installed printer (purchased from USL), was getting error message to replace the print cartridge. Sent another printer to replace this one... 3Normal334513131181Closed311.0167000Problem010.0000000000Not Billed50.0000[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock HillUSA337511503D Systems-Rock Hill, SC 29730 29730 SC333 Three D Systems CircleCharlotte3D Systems Corporation2013-06-27T14:17:282013-06-27T14:20:50HP 9500mfp - strange marks on the pageHP 9500mfp, S/N JPGDF02394, PG CT 484946... Strange marks on the page... Cleaned the entire paper path and transfer cleaning assembly and the issue went away. Tested the printer.3Normal334513131182Closed0.0500000Problem0157.7800000000Exported71.5000[email protected]33723549Debbie Estes803-951-226533708447ColumbiaUSA33754990First Community Bank-Two Notch Cola29223SC9822 Two Notch RdColumbiaFirst Community Bank2013-06-27T14:50:552013-07-08T18:01:35HP 2430DTN-Jamming and Error MessagesHP LJ 2430DTN, S/N CNGJD61355, PG CT 115925... Frequent jamming and error messages... Replaced rollers/pads. Cleaned and tested printer. 3Normal334513131183Closed267.1833000Problem01105.0000000000Exported50.0000[email protected]33741645Allen Lineberger(704) 972-102033725348CharlotteUSA33767620Main Location28277NC11405 North Community House RdCharlotteSompo Japan Insurance Co. of America2013-06-27T15:20:532013-06-27T17:08:47HP 4015-Error Message JammingHP 4015, S/N CNDY907222, PG CT 436970...Removed a small piece of paper from the input assembly that was holding hold a sensor. Cleaned and tested the printer.3Normal334513131184Closed1.8000000Problem01191.9200000000Exported129.000033741692Ben Hendricks(803) 754-688733725375Charlotte33767660McNair Law Firm28282NCMcNair Law Firm 301 S Tryon St, Suite 1615CharlotteWord Systems2013-06-27T17:25:302013-06-27T19:06:25HP LJ 8150-Fuser Leaving SmearHP LJ 8150, S/N JPBLL60309, PG CT 974609... Fuser leaving smears and stray marks on each page and toner level cont. to report 0% even when toner is replaced... Replaced the fuser assembly. Cleaned and tested the printer. When I was on site the printer was not indicating the toner was low or empty. There may be an issue with the web jet admin software.3Normal334513131185Closed1.6833000Problem01145.0800000000Exported51.7000[email protected]33723776Donna Poteat704-332-413133708674CharlotteUnited States33744361Bill ToSALES / SERVICE28205NCDonna Poteet 3300 Monroe Rd.CharlotteStanley Labs (now Pharmerica)2013-06-27T17:31:172013-06-27T19:00:03HP LJ 600M601-Paper JamsHP LJ 600 M601, S/N CNCCDDM14S, PG CT n/a... Paper Jams... Removed a jam from the input assembly. Replaced (2) feed rollers. Cleaned and tested the printer.3Normal334513131186Closed1.4833000Problem01150.0000000000Exported100.0000[email protected]33723826Latasah Middleton803-777-716133708724Columbia33744461Bill To29208SCPatricia B. Branham 817 Henderson St. - Room 408USC-College of Arts & Science2013-06-27T17:36:292013-07-18T17:13:41HP CLJ CP2025-Very NoisyHP CLJ CP2025, S/N CNGS488600, PG CT 12357... Very noisy when printing. Part not available from HP. Cleaned and tested printer. 3Normal334513131187Closed503.6167000Problem01135.0000000000Exported50.000033741730Gale Weinacher(803) 790-143633725397ColumbiaUSA33767695Main Location29209SC4500 Fort Jackson BlvdColumbiaWard Services2013-06-27T19:04:152013-07-08T17:49:34HP CP4025-Printing Bands of ColorHP Color LJ CP4025, S/N JPBCCB9049, PG CT 12506... Printing Bands of Color... Bad Cyan Toner Cartridge. Cleaned and tested printer. 3Normal334513131188Closed262.7500000Problem01132.8900000000Exported51.7000[email protected]33741743Jason Payne(225) 756-930933725404CharlotteUSA33767705Edgen Murray Corporation28213NC5801 Orr RdCharlotteEdgen Group2013-06-27T20:03:102013-06-28T14:35:38HP 4200-Will Not Pull Thru Tray 2HP 4200, S/N USGNM21946, PG CT 406848... Will Not Pull Thru Tray 2... Replaced (2) feed rollers. Cleaned and tested the printer.3Normal334513131189Closed18.5333000Problem0155.0000000000Exported50.000033741745Joe Ployer(803) 737-148033725406ColumbiaUSA33767707Main Location29201SC955 Park StColumbiaSC Members First Credit Union2013-06-27T20:11:562013-07-09T13:00:44Lex T522-Stuck In Self TestDIAGNOSTIC FEE: Lexmark T522, S/N E004697, PG CT N/A... locked in self test mode... tech determined printer needs multiple parts for repair. Sent customer repair quote with no response - closing call...3Normal334513131190Closed280.8167000Problem01151.4400000000Exported58.6500[email protected]33723562Wendy Matthews843-763-292933708460West ColumbiaUSA33767775Rogers and Brown Custom Brokers29170SC101 Trade Zone Drive Suite 9AColumbiaGenesis Technologies2013-06-28T12:29:502013-07-03T19:26:16HP M4345-Preventative Maintenance HP LJ M4345, S/N CNDC9BL0KB, PG CT 371963... general maintenance requested... replaced parts already onsite (customer supplied); tech also replaced parts from USL stock as needed; cleaned & tested...3Normal334513131191Closed126.9500000Preventative Maintenance01126.7200000000Exported51.2500[email protected]33723511Angela Comer803-326-605833708409Rock HillUSA33767779Rock Hill Customer Service Center29732SC332 East Main StCharlotteComporium22013-06-28T13:10:372013-06-28T14:43:31HP 2015DN-Jam Tray 2HP 2015DN, S/N CNB9L25769, PG CT 166143... Jam Tray 2... Replaced the Tray 2 pick up roller. Cleaned and tested the printer.3Normal334513131192Closed1.5500000Problem01534.9600000000Exported235.2600[email protected]33723786Matthews Sellers803-772-178333708684ChapinUSA33747199Terminix-Chapin, SC 29036Jim Anderson 803-345-072229036SC542 Chapin RdColumbiaTerminix Service, Inc.2013-06-28T14:08:102013-07-19T12:48:51Lex T640-Printing Too LightLexmark T640, S/N 790KW72, PG CT 316610... Image too Light... Installed our new comp toner cart and parts. Cleaned and tested printer. 3Normal334513131193Closed502.6667000Problem010.0000000000Not Billed69.0000[email protected]33723443Jim Metcalf(704) 373-401933708341Charlotte33743695Bill To28202NC129 West Trade StBoston National Title2013-06-28T16:45:252013-07-02T17:34:29HP LJ 4200 - can't ping networkHP LJ 4200, S/N USDNL06275, PG CT 17352... can't ping the network. Was previously worked on (see WO # 28618) back in May... Replaced defective NIC card. Tested the printer.3Normal334513131194Closed96.8167000Problem01142.5000000000Exported95.2500[email protected]33723541Barbara Hilson972-226-340033708439Charleston33755090Starkey Mortgage - Charleston, SC29405SCDeborah Cahoon 3955 Faber Place Dr, Suite 1023rd Party Service ZoneEncon Systems2013-06-28T17:17:022013-07-01T17:02:01HP LJ M4345 MFP-Install PartsHP LJ M4345 MFP, S/N CNDC84N08B, PG CT ... replaced both the printer MK & the ADF kit (Encon supplied); cleaned & tested... NOTE: 2 trips made - 1st trip: installed parts; 2nd trip: replaced defective fuser3Normal334513131195Closed71.7500000Problem01392.1300000000Exported301.4400[email protected]33723577J'Tanya Adams800-348-806533708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-06-28T20:18:052013-07-02T17:38:51HP Color CP 4025-Faint LinesHP Color CP4025, S/N JPBCBCK0T5, PG CT 73887... Faint Lines appear across printed output... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131196Closed93.3333000Problem010.0000000000Not Billed50.0000[email protected]33723474David Lindsey704-295-300033708372Statesville33751624Statesville28677NC646 Hartness RdCharlotteCharlotte Eye, Ear, Nose & Throat2013-07-01T14:06:432013-07-02T17:46:07Lex E360-Winding NoiseLex E360, S/N 72MBG3N, PG CT 145509... Winding Noise and gears... Paper was not loaded in the tray correctly and it was binding the pick up assembly. Reloaded the paper. Cleaned and tested the printer.3Normal334513131197Closed27.6667000Problem01159.8000000000Exported153.0000[email protected]33723474David Lindsey704-295-300033708372CharlotteUSA33768075West Arbor-1st Floor28262NC2325 West Arbors Dr 1st FloorCharlotteCharlotte Eye, Ear, Nose & Throat2013-07-01T14:13:332013-07-03T17:25:17Lex E360-Paper Burned Inside PrinterLex E360dn, S/N 72MM8VD, PG CT 280520... Paper Burned Inside Printer... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131198Closed51.2000000Problem0155.0000000000Exported50.000033742196Matthew Hutchins(803) 783-627233708551ColumbiaUSA33768173N. Glantz & Son-Columbia29209SC124 Sparkman DrColumbiaN. Glantz & Son2013-07-01T18:34:452013-07-09T12:39:19HP M3027 MFP-Touchpad doesn't workHP LJ M3027 MFP, S/N CNNLG05612, PG CT 277863... Touchpad doesn't work, fax does not work and copier... Customer refused repair. 3Normal334513131199Closed186.0833000Problem01302.8100000000Exported124.3500[email protected]33723549Debbie Estes803-951-226533708447ChapinUSA33754995First Community Bank-Amicks Chapin29036SC127 Amicks Ferry RdColumbiaFirst Community Bank2013-07-01T20:01:402013-07-08T17:41:23HP 4250-Crinkling Left Side and NoisyHP LJ 4250, S/N CNRXL49225, PG CT 305053... Crinkling Left Side and Noisy... Replaced parts as needed. Cleaned and tested. 3Normal334513131200Closed165.6667000Problem01117.0000000000Exported50.0000[email protected]33723604Thomas Blackwell803-407-567833708502Columbia33748699GMC - Kaiser Hill29209SC4035 Kaiser Hill RdColumbiaJim Hudson Automotive2013-07-02T12:30:582013-07-08T12:21:06Lex T654-Clicking Humming Noise Lexmark T654, S/N 794KKL3, PG CT 30544... making noise... The fan was making noise due to dust buildup; cleaned out the left side fan, cleaned printer & tested...3Normal334513131201Closed143.8500000Problem0180.5800000000Exported26.7000[email protected]33723604Thomas Blackwell803-407-567833708502Columbia33748699GMC - Kaiser Hill29209SC4035 Kaiser Hill RdColumbiaJim Hudson Automotive2013-07-02T12:32:262013-07-08T12:28:39HP 4520-Printing GreenHP CLJ CP4520, S/N JPBCB5V06B, PG CT 98923... leaving green hue on pages... cleaned out entire printer; replaced worn rollers & tested...3Normal334513131202Closed143.9333000Problem01519.5800000000Exported401.5300[email protected]33723786Matthews Sellers803-772-178333708684Spruce PineUSA33750279Terminix-Spruce Pine, NC 2877728777NC2511 US Hwy 19 East3rd Party Service ZoneTerminix Service, Inc.2013-07-02T14:38:432013-07-08T17:13:33HP M3035-ADF Completely OutHP LJ M3035, S/N CNQCB32068, PG CT 2592... not feeding thru ADF...replaced ADF assembly; also replaced the rollers/sep pads in trays; cleaned & tested...3Normal334513131203Closed146.5833000Problem01272.8100000000Exported126.445033742458Jon Missert(704) 904-821133725977MooresvilleUSA33768647Main Location28116NC207 Talbert Point Dr3rd Party Service ZoneNovolex (formerly Shields Bag and Printing)2013-07-02T15:15:142013-07-05T14:47:02HP CP2025-Paper Jam HP CLJ CP2025, S/N CNGS499584, PG CT 31798... jamming... replaced parts as needed; cleaned & tested...3Normal334513131204Closed71.5333000Problem01549.3000000000Exported258.9950[email protected]33723786Matthews Sellers803-772-178333708684HartsvilleUSA33747397Terminix-Hartsville, SC 2955029550SC1214 Swift Creek Rd3rd Party Service ZoneTerminix Service, Inc.2013-07-02T15:18:102013-07-05T12:40:35Lex T650-JammingLexmark T650, S/N 794PXCG, PG CT 110327... jamming... replaced fuser & worn rollers; cleaned & tested...3Normal334513131205Closed69.3667000Problem0115.0000000000Exported174.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-07-02T17:04:452013-07-03T17:32:09Dell 5310 - 241.10 paper jam error, toner dumpDell LJ 5310, S/N 792C77V, PG CT 489074... 241.10 paper jam error... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131206Closed24.4667000Problem010.0000000000Not Billed50.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-07-02T17:07:372013-07-02T17:42:45HP 4350 - 13.20 paper jamHP 4350, S/N CNRXK64921, PG CT 6945... 13.20 paper jam... Removed a paper jam from the input assembly. Cleaned and tested the printer.3Normal334513131207Closed0.583300001122.2800000000Exported55.2500[email protected]33723443Jim Metcalf(704) 373-401933708341Charlotte33743695Bill To28202NC129 West Trade StBoston National Title2013-07-02T17:10:402013-07-03T17:37:50HP 4200 - Pulling multiple pages on Tray 1HP 4200, S/N USGNP18084, PG CT 101450... Pulling multiple pages on Tray 1... Replaced the MP sep pad and MP roller. Cleaned and tested the printer.3Normal334513131208Closed24.4500000Problem01337.1200000000Exported244.0000[email protected]33723466Wyn Smith803-980-800033708364MariettaUSA33768806CC Dickson-Marietta, GA30067GA1990 Delk Industrial Blvd3rd Party Service ZoneCC Dickson Co./URI2013-07-02T20:25:442013-07-05T12:36:37Dell 5210N-Error 917.00 Dell LJ 5210N, S/N 7921HZ9, PG CT 90088... getting error code 917.00... replaced MK; cleaned & tested...3Normal334513131209Closed64.1833000Problem01106.6000000000Exported55.500033742603Sandy Bryant(803) 534-2570(803) 682-56183372608933768817Carry InOrangeburg Furniture Exchange2013-07-02T20:40:082013-07-03T18:35:27HP P2015 DN-Making NoiseHP LJ P2015, S/N CNBJL19493, PG CT 37222... Printer is making noise... Replaced the tray 2 pickup roller, tray 2 separation pad. Cleaned and tested printer. 3Normal334513131210Closed21.9167000Problem01173.1600000000Exported53.4000[email protected]33723511Angela Comer803-326-605833708409Rock HillUSA33769004Headquarters29730SC330 East Black StCharlotteComporium22013-07-03T19:04:172013-07-05T15:33:32HP 4015TN-Paper Jam NoisyHP P4015, S/N CNDY152038, PG CT 780184... Paper jamming but they cannot see where it is and it is getting noisy... Replaced (4) feed rollers. Cleaned and tested the printer. 3Normal334513131211Closed44.4833000Problem010.0000000000Not Billed50.0000[email protected]33723577J'Tanya Adams800-348-806533708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-07-03T19:07:392013-07-05T15:39:13HP 4600-Image DefectHP 4600, S/N JPAKD08677, PG CT 155346... Gray bars spaced evenly approximately 1 1/2 inches apart across entire printed document... The toner cartridge was the cause of the image defect. Replaced the toner (customer supplied and the issue went away. RMA# 127792-D3Normal334513131212Closed44.5333000Problem0138.6100000000Exported55.0000[email protected]33723885Ted Hand704-338-999933708783CharlotteUSA33754974WSOC-Charlotte, NC 2820628206NC1901 North Tryon StCharlotteCox Media Group2013-07-08T14:33:402013-07-08T17:54:55HP 8150 - Needs maintenanceHP 8150, S/N USBD017006, PG CT 2138719... Needs maintenance... Replaced (4) feed rollers. Cleaned and tested the printer.3Normal334513131213Closed3.3500000Problem01177.6300000000Exported90.0000[email protected]33723577J'Tanya Adams800-348-806533708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-07-08T15:32:312013-07-08T17:47:56HP 4200 -Replace FuserHP 4200, S/N CNBX100337, PG CT 289220... Fuser needs to replaced. Please bring fuser. Printer is printing a grey strip along the left side of output... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131214Closed2.2500000Problem01214.0800000000Exported123.9200[email protected]33723577J'Tanya Adams800-348-806533708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-07-09T15:34:382013-07-12T12:51:09RICOH 1532-LCD Not Working RICOH 1532, S/N 790BCYL, PG CT 23317... LCD Display no longer displays characters. It just displays the backlight... Replaced the control panel assembly (display and formatter). Cleaned and tested the printer.3Normal334513131215Closed69.2833000Problem01279.3600000000Exported208.0000[email protected]33723466Wyn Smith803-980-800033708364GreenvilleUnited States33770495CC Dickson-Greenville, NC27858NC2295 County Home Rd3rd Party Service ZoneCC Dickson Co./URI2013-07-09T17:08:302013-07-12T13:05:49Dell 5210N-JammingDell LJ 5210n, S/N 7921K5D, PG CT 175417... jamming... replaced fuser & worn rollers; cleaned & tested...3Normal334513131216Closed67.9500000Problem010.0000000000Not Billed50.0000[email protected]33723718Dwight Brooks704-782-312133708616ConcordUnited States33770508RMC28207NC280 Concord Parkway Suite 119CharlotteS & D Coffee2013-07-09T17:28:192013-07-22T12:38:01HP P3005N-Error 4.007HP P3005N, S/N CNJ1N20702, PG CT 354365... Error code 4.007 "Invalid XREF Table" Filer Format Error... Inspected the printer and found nothing wrong. The issue is coming from the PDF files they are printing from a new system. 3Normal334513131217Closed307.1667000Problem3345369410.0000000000Not Billed50.0000[email protected]33723604Thomas Blackwell803-407-567833708502Augusta33748697Lexus - Augusta30907GA3520 Washington Rd3rd Party Service ZoneJim Hudson Automotive2013-07-09T18:06:132013-07-09T19:50:27.210Refurbish a Lexmark T642Lexmark T642, S/N 790VFTL, PG CT 576481... Needs a refurbished printer... Refurbished printer. Gave printer to Chris Murdaugh. 3Normal334513131218Closed1.7333000Problem01448.8600000000Exported283.0000[email protected]33723786Matthews Sellers803-772-178333708684Spruce PineUSA33750279Terminix-Spruce Pine, NC 2877728777NC2511 US Hwy 19 East3rd Party Service ZoneTerminix Service, Inc.2013-07-09T18:12:182013-07-15T19:30:57Lex T642-JammingLexmark T642, S/N 793156W, PG CT 121736... jamming... replaced fuser & rollers; cleaned & tested...3Normal334513131219Closed145.3000000Problem010.0000000000Not Billed50.0000[email protected]33723830Valerie Griffin803-777-471233708728Columbia33744469Bill To29208SCCarolyn Risinger 715 Sumter St./Room 609USC-College of Pharmacy2013-07-09T20:06:022013-07-18T15:19:24Hp 3000-Fuser Error Won't PrintHP Color LJ 3000-Fuser error on and off. Room #109. Customer never called back. Closing Call. 3Normal334513131220Closed211.2167000Problem010.0000000000Not Billed50.0000[email protected]33723843Timothy Stewart803-777-386733708741Columbia33744495Bill To29208SCMaria Sophocleous 901 Sumter St./207 Byrnes Bldg.USC-English Programs for Internationals2013-07-10T13:02:292013-07-12T14:12:08HP 4250-Printing BlurryHP LJ 4250, S/N CNRXH56713, PG CT 257070... Printing blurry... Replaced the Defective Fuser. Cleaned and tested printer. 3Normal334513131221Closed49.1667000Problem01189.2400000000Exported77.8800[email protected]33723739Donna Thompson803-737-321933708637ColumbiaUnited States33770636SC ETV-Physical Address29201SC1101 George Rogers BlvdColumbiaSC ETV2013-07-10T14:19:102013-07-12T17:55:37HP 4000-Paper JamHP LJ 4000, S/N USEL004045, PG CT 181873... Paper jam... Replaced rollers. Cleaned and tested printer. 3Normal334513131222Closed51.6000000Problem01429.1200000000Exported184.0000[email protected]33723786Matthews Sellers803-772-178333708684ColumbiaUSA33747379Terminix-Columbia, SC 2920929209SC1828 Pineview RdColumbiaTerminix Service, Inc.2013-07-10T14:47:342013-07-19T14:03:28.650Lex T650-Jamming When Sent to MP FeederLexmark T650, S/N 79493CN, PG CT 143895... jamming... Replaced the fuser. Cleaned and tested printer. 3Normal334513131223Closed215.2667000Problem01224.3200000000Exported109.000033729539Home User33713697Charlotte33773906Philip Ritchie704-351-331328210NCPhilip Ritchie 3023 Markworth Rd.Cash2013-07-10T14:54:582013-07-12T13:39:57HP 4MV-JammingHP 4MV, S/N JPFH053665, PG CT 229231... Jamming... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131224Closed46.7500000Problem010.0000000000Not Billed0.0000[email protected]33723786Matthews Sellers803-772-178333708684ChapinUSA33747199Terminix-Chapin, SC 29036Jim Anderson 803-345-072229036SC542 Chapin RdColumbiaTerminix Service, Inc.2013-07-10T15:24:512014-05-02T14:36:16HP T640-JammingHP T640, S/N 790KW72, PG CT 1234... End User has opened and cleaned the printer but it is still jamming... Customer got a new printer to replace this one. 2High334513131225Closed7103.2000000Problem0155.0800000000Exported88.9200[email protected]33723432Michael Osmundson803-799-083433708330OrangeburgUSA33751340Bearing-Orangeburg, SC 2911529115SC1626 Russell StColumbiaBearing Distributors, Inc.2013-07-10T15:29:522013-07-12T14:34:16HP MP3035-JammingHP LJ MP3035, S/N CNNLB07816, PG CT 161110... Paper jam in ADF... Replaced rollers and sep pads. Cleaned and tested printer. 2High334513131226Closed47.0833000Problem334513111117.0000000000Exported50.0000[email protected]33723430Curtis Hiers704-998-345333708328Charlotte33743669Bill To28217NCJeff Jordan 2550 W. Tyvola Rd, Ste 300Baker & Taylor2013-07-10T15:41:262013-07-12T12:55:17HP 4000-Paper JamHP LJ 4000, S/N USQX002228, PG CT 406651... showing paper jam, but can't find any jammed paper . Repaired/reset the tail stop in Tray 2. Cleaned and tested the printer.3Normal334513131227Closed45.2333000Problem33451311162.1500000000Exported27.5000[email protected]33723430Curtis Hiers704-998-345333708328Charlotte33743669Bill To28217NCJeff Jordan 2550 W. Tyvola Rd, Ste 300Baker & Taylor2013-07-10T15:43:332013-07-12T13:03:15Lex T630-JammingLexmark T630, S/N 991PXV9, PG CT 170776... Paper jams.Replaced the Tray 1 pick up rollers. Cleaned and tested the printer.3Normal334513131228Closed45.3333000Problem010.0000000000Not Billed50.0000[email protected]33723604Thomas Blackwell803-407-567833708502Columbia33748695Hyundai - Greystone Blvd29210SC310 Greystone BlvdColumbiaJim Hudson Automotive2013-07-10T19:37:582013-07-18T15:20:32.570Lex T652-Jamming every 15-20 copiesLexmark T652-Jamming every 15-20 copies. Cashier's Service Dpt in Angela's lane. Customer never called back, closing call. 3Normal334513131229Closed187.7167000Problem01121.0000000000Exported60.2500[email protected] 33728698Lisa Rivera(480) 368-0011 x199833713026MesaUSA33750010Main Location85215AZAccounts Payable 2845 N. Omaha St ColumbiaFlexPrint, Inc.2013-07-10T19:49:592013-07-11T14:40:23HP 4250-DiagnoseHP LJ 4250, S/N CNDXB22535, PG CT 397940... Problems printing labels... Replaced rollers, Mp separation pad. Cleaned and tested printer. 3Normal334513131230Closed18.8500000Problem01117.0000000000Exported50.0000[email protected]33723511Angela Comer803-326-605833708409Ft MillUnited States33771211Ft Mill Plant29708SC2382 West Highway 160CharlotteComporium22013-07-11T13:58:372013-07-12T13:56:12HP 4250TN-Service Error 49.4C02HP 4250TN, S/N CNRXJ98800, PG CT 257880...Service Error 49.4C02... Updated the firmware from version 08.012.1 to 08.230.1 via hp.com. Tested and cleaned the printer.3Normal334513131231Closed23.9667000Problem01409.5000000000Exported217.9950[email protected]33745024Robin Wiebler(843) 762-860433728074CharlestonUnited States33771232Main Location29219SC219 Fort Johnson Rd James Island3rd Party Service ZoneNational Marine Fisheries Service NOAA2013-07-11T15:15:092013-07-12T17:52:28HP 9040-Jamming in Duplexer HP LJ 9040, S/N JPDL65400F, PG CT 152120... jamming in duplexer... replaced the left cover/diverter assembly; cleaned & tested...3Normal334513131232Closed26.6167000Problem010.0000000000Not Billed50.000033745068Paramjit Pandher(803) 238-376133728100West ColumbiaUnited States33771272Billing Address29171SCPO Box 4851ColumbiaLucas Bilt Inc2013-07-11T18:05:342013-07-18T15:23:24HP 2300-Jam In RearHP LJ 2300, S/N CNBCC03261, PG CT 50550... Jams when the checks get to the back of printer. Installed warranty fuser. Cleaned and tested printer.3Normal334513131233Closed165.3000000Problem01147.0000000000Exported65.0000[email protected]33723786Matthews Sellers803-772-178333708684Columbia33744381Bill To29201SCBrett Wicker 3618 Fernandina Rd.Terminix Service, Inc.2013-07-11T19:10:432013-07-16T12:51:22HP CLJ 3600-Broken Paper Tray Piece HP CLJ 3600, S/N CNRBB36912, PG CT 181897... Broken paper tray... Replaced paper tray. Cleaned and tested printer. 3Normal334513131234Closed113.6833000Problem01279.3600000000Exported228.0000[email protected]33723466Wyn Smith803-980-800033708364SeviervilleUSA33750317CC Dickson-Sevierville, TN 3786237862TN1016 Old Knoxville Road3rd Party Service ZoneCC Dickson Co./URI2013-07-11T19:53:102013-07-15T14:46:08Dell 5210N-Paper Jam Dell LJ 5210N, S/N 7921K93, PG CT 116458... jamming... replaced fuser & rollers; cleaned & tested...3Normal334513131235Closed90.8833000Problem010.0000000000Not Billed75.0000[email protected]33723466Wyn Smith803-980-800033708364GreenvilleUnited States33770495CC Dickson-Greenville, NC27858NC2295 County Home Rd3rd Party Service ZoneCC Dickson Co./URI2013-07-11T20:53:542013-07-12T13:06:21Dell 5210N-Redrive AssemblyDell LJ 5210n, S/N 7921K69, PG CT 38782... making noise... reseated the redrive assembly; cleaned & tested...3Normal334513131236Closed16.2167000Problem334513111286.0900000000Exported157.3000[email protected]33723880Angela Davis704-869-351933708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-07-12T13:43:402013-07-16T13:17:46HP 8150-Making NoiseHP 8150, S/N JPBLM90291, PG CT 72980... Making Noise... Replaced the scanner assembly. Tested and cleaned the printer.3Normal334513131237Closed95.5667000Problem010.0000000000Exported50.0000[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock Hill33743591Bill To29730SCAccounts Payable 333 Three D Systems CircleCharlotte3D Systems Corporation2013-07-12T13:51:142013-07-12T13:52:09HP 9500 - Colors are not rightHP CLJ 9500mfp, S/N JPVDF03115, PG CT 548804... Colors are not right... Replaced the ITB cleaning blade (customer supplied) and performed a full calibration on the printer. 3Normal334513131238Closed0.01670000127.8900000000Exported51.7000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-07-12T14:00:062013-07-12T14:03:28HP 4350 - 68.2 errorHP LJ 4350, S/N USBXS20988, PG CT 1247120... 68.2 error... Performed a NVRAM unitization. Replaced (2) feed rollers. Cleaned and tested the printer. 3Normal334513131239Closed0.0500000Problem01105.0000000000Exported50.000033727433Carina Romero(803) 936-968633711865West ColumbiaUSA33748573Main Location29169SC1049 Sunset BlvdColumbiaHurricane Construction2013-07-12T14:06:202013-07-18T19:36:07HP LJ 4345 MFP -Can't Receive Faxes or Print From Top TrayHP LJ 4345, S/N CNBYF05067, PG CT 263340... Can't Receive Faxes or Print From Top Tray... Removed paper jam. Cleaned and tested printer. 2High334513131240Closed149.5000000Problem01366.3900000000Exported180.7000[email protected]33723577J'Tanya Adams800-348-806533708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-07-12T14:22:172013-07-16T13:33:59HP 4014-ShadowingHP LJ P4014, S/N CNDX225110, PG CT 341271... leaving ghost images on page... Replaced the fuser assembly and (2) feed rollers. Cleaned and tested the printer.3Normal334513131241Closed95.1833000Problem010.0000000000Exported50.0000[email protected]33723483Janiera Harris-Shipp704-336-530433708381CharlotteUnited States33771383Main Location28203NC400 East Blvd 1st FloorCharlotteCharlotte Housing Authority-Section 82013-07-12T15:14:062013-07-16T13:27:56HP P2035-Making Click Noise and Will Not PrintHP LJ P2035, S/N VNB3B59949, PG CT 6721... making clicking noise... The tray 2 tail stop was not set correctly. The paper was too far back from the pick up roller. Adjusted the paper tray. Cleaned and tested the printer.3Normal334513131242Closed94.2167000Problem019.6500000000Exported51.2500[email protected]33723474David Lindsey704-295-300033708372Charlotte33751613Blakeney Park Dr.28277NC5933 Blakeney Park Dr.CharlotteCharlotte Eye, Ear, Nose & Throat2013-07-12T17:49:242013-07-17T16:49:59HP 2430N-Jamming and Making NoiseHP LJ 2430N, S/N CNGKL00602, PG CT 202155... Jamming and Making Noise... Replaced the Tray 2 pick up roller. Cleaned and tested the printer.3Normal334513131243Closed119.0000000Problem01147.0000000000Exported50.000033745370Jimmy Simpson(803) 326-267633708409Rock Hill33771585471-C Lakeshore Pkwy29731SC471-C Lakeshore PkwyComporium22013-07-15T13:53:412013-07-16T12:51:41HP CLJ 4700-streaking HP CLJ 4700, S/N JPTLB64495, PG CT 173541... streaking... The image defect was due to the black toner cartridge. Image defect began when they installed the toner (not USL cartridge). Informed customer the only way to resolve the issue is to replace the defective toner. Cleaned & tested...3Normal01244Closed22.9667000Problem01118.1900000000Exported64.0000[email protected]33723798Derek Lawson(803) 771-860333708696Columbia33744405Bill To29201SCAccounts Payable 1401 Shop RdThe State Newspaper (McClatchy)2013-07-16T12:06:482013-07-18T18:17:038150- JammingHP LJ 8150, S/N USBF015217, PG CT 1975236...jamming & getting error message... replaced switch/sensor board; cleaned & tested...3Normal334513131245Closed54.1833000Problem010.0000000000Not Billed50.0000[email protected]33723821Tim Gallagher800-802-602133708719Fort Mill33773800Fort Mill29715SC125 Fort Mill PkwyUS Food Service.-Fort Mill2013-07-16T14:19:522013-07-16T15:29:39HP CLJ CP1215- WILL NOT PRINTHP CLJ CP1215, S/N CNB1222230, PG CT 11034... will not print... Power cycled the printer and the printer started working again. Cleaned and tested the printer. 3Normal334513131246Closed1.1667000Problem01105.0000000000Exported50.0000[email protected]33723562Wendy Matthews843-763-292933708460Charleston33743933Bill To29414SC3527 Mary Ader Ave, Suite 107Genesis Technologies2013-07-16T16:18:582013-07-17T12:01:21HP LJ CM3530- poor print qualityHP CLJ CM3530 MFP S/N JPJL808411, PG CT 10339... Background gray on copies both from glass and ADF... Calibrated the scanner. Cleaned and tested printer. 3Normal334513131247Closed19.7167000Problem01247.3200000000Exported244.0000[email protected]33723432Michael Osmundson803-799-083433708330OrangeburgUSA33751340Bearing-Orangeburg, SC 2911529115SC1626 Russell StColumbiaBearing Distributors, Inc.2013-07-16T16:32:022013-07-18T15:04:49HP LJ MP3035- JammingHP LJ M3035 MFP S/N CNNLB07816, PG CT 161634... Repaired last week, jamming again... Replaced the ADF Assembly. Cleaned and tested printer. reference invoice# 12263Normal334513131248Closed46.5333000Call Back0197.6500000000Exported56.2500[email protected]33726162Thomas Sellers(803) 772-178333708684CharlestonUSA33747170Terminix-Charleston, SC 29407Sandy Ackerman 843-556-3230 29407SC818 St. Andrews Blvd3rd Party Service ZoneTerminix Service, Inc.2013-07-16T18:43:142013-07-17T12:54:54LEX T640 Tray 1 Lex T640 - broken lever on tray 1. Shipped out replacement tray. Charging for part only.3Normal334513131249Closed18.1833000Problem01341.6400000000Exported113.6400[email protected]33723739Donna Thompson803-737-321933708637ColumbiaUnited States33770636SC ETV-Physical Address29201SC1101 George Rogers BlvdColumbiaSC ETV2013-07-16T20:28:042013-07-18T17:54:35HP4050- jammingHP LJ 4050, S/N USBB273979, PG CT 297643... Jamming... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131250Closed45.4333000Problem01147.0000000000Exported50.0000[email protected]33746880Jason Avery33708424Fort Mill33774021Munn Rd.29715SC581 Munn Rd.Domtar Paper - Fort Mill2013-07-17T13:33:122013-07-17T16:49:08HP LJ CM6040- lines down pageHP LJ CM6040, S/N CNCCC706TB, PG CT 166938... printing horizontal black line on every page... Cleaned the ADF scanner glass. Cleaned and tested the printer.3Normal334513131251Closed3.2667000Problem01279.3600000000Exported218.0000[email protected]33723466Wyn Smith803-980-800033708364Myrtle BeachUSA33750314CC Dickson-Myrtle Beach, SC 2957729577SC1317 Enterprise Ave3rd Party Service ZoneCC Dickson Co./URI2013-07-17T14:47:122013-07-19T13:17:00Dell 5210- jammingDell 5210, S/N 7920HZY, PG CT 211289...jamming...replaced fuser and pick-up rollers, cleaned and tested...3Normal334513131252Closed46.5000000Problem01327.0000000000Exported285.0000[email protected]33726141Jay Harper(803) 772-178333708684HartsvilleUSA33747397Terminix-Hartsville, SC 2955029550SC1214 Swift Creek Rd3rd Party Service ZoneTerminix Service, Inc.2013-07-17T16:23:562013-07-24T12:57:04Lex T650- sensor flag spring looseLexmark T650, S/N 794PXCG, PG CT 112685... Paper tray not working... replaced the pick arm assembly in tray1; Cleaned and tested printer. Customer called back the next day to say the printer is printing out black pages... Delivered a replacement printer to customer due to multiple issues with this one. Returned this printer to USL for repair... 3Normal334513131254Closed164.5667000Problem01291.3600000000Exported145.000033746947Joe Tucker33708364Greenville33774123CC Dickson-Greenville, SC 2960929609SC1812 N. Pleasantburg Drive CC Dickson Co./URI2013-07-17T18:08:422013-07-17T18:21:18Dell LJ 5210NDell LJ 5210, S/N 7921K84, PG CT 144189 - replacement printer shipped to location. Replacing SN: 793D5MH (shipped to USL for repair)3Normal334513131255Closed0.2167000Problem0130.0000000000Exported30.0000[email protected]33723466Wyn Smith803-980-800033708364Greenville33774123CC Dickson-Greenville, SC 2960929609SC1812 N. Pleasantburg Drive CC Dickson Co./URI2013-07-17T18:09:312013-07-19T19:22:51Dell 5210- deadDell 5210, S/N 793D5MH, PG CT n/a...issue unknown broken and will not print...shipped out replacement printer (WO# 1255)3Normal334513131256Closed49.2167000Problem01135.1600000000Exported224.8100[email protected]33723466Wyn Smith803-980-800033708364Athens33774160CC Dickson- Athens, GA30601GA118 Rowe Rd.CC Dickson Co./URI2013-07-17T19:38:422013-07-23T18:40:37Dell 5210- unknown issueDell 5210, S/N 7921056, PG CT 168522...Printer displaying unknown error...replaced HVPS. Cleaned and tested printer.3Normal334513131257Closed143.0333000Problem01141.7200000000Exported54.2000[email protected]33723486Kim Maddux803-254-403533708384Columbia33774207Main Location29201SC1301 Gevais Street Suite 900Halligan Mahoney & Williams, PA2013-07-17T21:00:182013-07-18T14:34:02HP LJ 4350- JammingHP LJ 4350, S/N CNBXB33123, PG CT 1234... Jamming... Replaced rollers, sep pad. Cleaned and tested printer. 3Normal334513131258Closed17.5667000Problem0152.5500000000Exported69.000033747182Jonathan Couch(704) 770-140233708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-07-18T16:25:572013-07-19T17:27:26HP LJ 4300- possible bad network cardHP LJ 4300, S/N CNBY801828, PG CT 323780... no connectivity. Confirmed connectivity through network cable w/ laptop... Replaced the NIC card. Tested and cleaned the printer. 3Normal334513131259Closed25.0333000Problem010.0000000000Not Billed50.0000[email protected]33723629Gary Lanham704-504-949233708527Charlotte33744067Bill To28273NCGary Lanham 9701 A Brookfod StM Eagles Tool Warehouse2013-07-18T17:50:062013-07-19T17:08:07HP LJ 4100- will not printHP LJ 4100, S/N USLNK14357, PG CT 107399... Not printing out orders... I was able to print to the printer and ping the IP address. The issue was with their software. Their offsite IT person was working on this case to resolve the issue. 3Normal334513131260Closed23.3000000Problem010.0000000000Not Billed0.000033747278Amy Moscardini(704) 817-964133729877Charlotte33774435Main Location29873NC2430 WhiteHall Park Rd.Mr. Rogers Windows2013-07-18T19:17:272013-07-19T17:21:38Officejet Pro 8600- lines down pageOfficejet Pro 8600...black lines printing down page, most likely ADF glass needs to be cleaned... After seeing the printer I had to back out of the service call. The printer may have needed a scanner assembly or copy process board. I would have been guessing and I don't think our vendor carries those parts. No charge.3Normal334513131261Closed22.0667000Problem010.0000000000Not Billed50.0000[email protected]33723474David Lindsey704-295-300033708372Monroe33751619Monroe28112NC1632 East Roosevelt BlvdCharlotteCharlotte Eye, Ear, Nose & Throat2013-07-18T19:43:272013-07-19T17:18:03HP LJ 4250- not printing properlyHP LJ 4250, S/N CNGXD18044, PG CT 121881... Red error light flashing; will not rotate between printing letterhead and stationary settings... The printer tested fine while I was onsite. I called Joe in IT and he said it was an issue with offsite employees printing to the printer and not a printer problem. 3Normal334513131262Closed21.5833000Problem33453694115.0000000000Not Billed52.3100[email protected]33723786Matthews Sellers803-772-178333708684ColumbiaUSA33747379Terminix-Columbia, SC 2920929209SC1828 Pineview RdColumbiaTerminix Service, Inc.2013-07-19T14:08:522013-07-30T15:07:44MP tray not working. Lexmark T650, S/N 79493CN, PG CT 144192... MP tray issues... Replaced the MPF Cam Gear. Cleaned and tested printer. 3Normal334513131263Closed264.9833000Problem01114.7200000000Exported50.950033723800Terri Whitehead803-695-888033708698Columbia33744409Accounts Payable29209SCAccounts Payable 2716 Shop Rd.Thermo King Columbia, Inc.2013-07-19T14:29:192013-07-23T12:53:50HP LJ 4050- faded printing on sides of pagesHP LJ 4050, S/N USBC160757, PG CT 26930... Faced print. Replaced the empty toner cart, Replaced the MP Sep Pad. Cleaned and tested printer. 3Normal334513131264Closed94.4000000Problem01147.0000000000Not Billed50.000033723771Michelle Brown803-802-596233708669Rock Hill33775003Main Location29730SC1500 E. Main St.SRI, Inc.2013-07-19T14:41:512013-07-19T16:57:17HP LJ 4600- loud clicking noiseHP CLJ 4600, S/N JPAKB12973, PG CT 38632... Printer is making a loud clicking noise... The cyan toner was the cause of the clicking sound. The toner was almost empty. Replaced the toner (customer supplied). Cleaned and tested the printer.3Normal334513131265Closed2.2667000Problem01117.0000000000Exported28.500033723800Terri Whitehead803-695-888033708698Hanahan33775023Hanahan Office29410SC935 Commerce CicleThermo King Columbia, Inc.2013-07-19T16:12:032013-07-19T20:47:27HP LJ 4250- possible toner issueHP LJ 4250, S/N na, PG CT na...printing with black lines down page; per tech, needed a maintenance kit...customer decided they would not be repairing this printer...3Normal334513131266Closed4.5833000Problem01312.1200000000Exported131.5000[email protected]33723642Tega Crawford704-559-760733708540Fort Mill33744093Bill To29715SCAccounts Payable 580 Kingsley Park Rd.Mergent, Inc.2013-07-22T12:34:522013-07-22T18:37:46HP 8100- grey lines on print outsHP 8100, S/N USBC003886, PG CT 3285979... 50.1 error message & printing grey lines on all print outs... Replaced the fuser assembly and (2) feed rollers. Reset the maintenance count. Cleaned and tested the printer.3Normal334513131267Closed6.0500000Problem01116.6400000000Exported91.5000[email protected]33723466Wyn Smith803-980-800033708364Charlotte33778726Charlotte28217NC801 Pressley Rd. Suite 101RCC Dickson Co./URI2013-07-22T12:43:342013-07-22T18:43:48Dell 5210N- error messageDell LJ 5210N, S/N 7921KBD, PG CT 299698... getting error message 917.00- service transfer roll... Replaced the HVPS and the Tray 1 pick up rollers. Cleaned and tested the printer.3Normal334513131268Closed6.0000000Problem01168.4800000000Not Billed60.2000[email protected]33723811Tom Crowe803-227-430133708709ColumbiaUSA33751163TPGL-Columbia, SC 2920129201SC1901 Main St Suite 1700ColumbiaTurner Padget Graham & Laney P.A.2013-07-22T15:41:372013-07-22T20:05:48HP LJ 600 M602 - jammingHP LJ 600 M602 S/N CNCCDCF1W0, PG CT 43939... Jamming... Replaced rollers. Cleaned and tested printer. 3Normal334513131270Closed4.4000000Problem010.0000000000Not Billed50.0000[email protected]33723461Jacqueline Bell704-364-902933708359Charlotte33743731Bill To28211NCAccounts Payable 1132 Pro Am DriveCarolina Products2013-07-22T20:10:302013-07-23T18:39:42HP LJ 4200N- printing black smudges HP LJ 4200N, S/N USGNS06735, PG CT 335342... Customer called saying printer is printing black smudges; smudges appear on random places on pages, not in just one area... The toner cartridge was the cause of the issue. Replaced the toner (RMA# 126049D). Cleaned and tested the printer.3Normal334513131271Closed22.4833000Problem01147.0000000000Exported50.0000[email protected]33723476Wanda McCoy704-336-666733708374Charlotte33743761Bill To28203NCBrenda Dubbert 400 E. Blvd. - West WingCharlotte Housing Authority-Accounting2013-07-23T13:57:512013-07-23T18:52:29HP LJ 4700- colors bleedingHP CLJ 4700, S/N JP8RD36033, PG CT 117344... Colors bleeding together on page when printing... Replaced a defective yellow toner cartridge (non-USL). Cleaned and tested the printer.3Normal334513131272Closed4.9167000Problem3345131110.0000000000Not Billed50.000033726134Dan Carter(704) 869-353133708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-07-23T15:05:142013-07-23T19:33:15HP LJ 4200- bad network cardHP LJ 4200, S/N USGNN31179, PG CT 567849... possible NIC issue... determined the issue was due to the network line. IT will have the network line replaced... 3Normal334513131276Closed4.4667000Problem01225.3200000000Exported72.4000[email protected]33723586Matt Booth(704) 889-010033708484Hunsterville33779114Huntersville Office28078NC16235 Northcross Dr.Hughes Supply2013-07-23T15:12:112013-07-24T12:14:09HP LJ 4200- not printingHP LJ 4200, S/N USGNS55914, PG CT 114611... Will not print; printer screen is saying files are corrupt... Replaced the network card and (4) feed rollers. Cleaned and tested the printer.3Normal334513131277Closed21.0333000Problem01117.0000000000Exported50.0000[email protected]33723633Nancy Chesser704-553-612533708531Charlotte33744075Bill To28209NC4400 Park Rd.Mann Travel & Cruises2013-07-23T15:56:442013-07-23T19:12:58HP LJ 4000- black lines down pageHP LJ 4000, S/N USMB143026, PG CT 76740... Printing black lines down the page... The image defect was coming from the empty toner. Replaced the toner (customer supplied) and cleaned and tested the printer.3Normal334513131278Closed3.2667000Problem01250.0000000000Not Billed50.000033751957Roschelle Wachter(704) 823-649533734277Charlotte33779182Infinisource Headquarters - Charlotte Office28277NC13024 Ballantyne Corp. Place Suite 400CharlotteInfinisource2013-07-23T17:35:582013-07-26T19:36:04HP LJ 9050 - install printerHP LJ 9050dn, S/N JPRL7CT01H, PG CT 36580...Printer w/2000-sheet feeder - deliver & install... Delivered and set up the printer. 3Normal334513131279Closed74.0167000New Install01250.0000000000Not Billed50.000033751957Roschelle Wachter(704) 823-649533734277Charlotte33779182Infinisource Headquarters - Charlotte Office28277NC13024 Ballantyne Corp. Place Suite 400CharlotteInfinisource2013-07-23T17:38:532013-07-26T19:17:09HP LJ 9050 - printer installHP LJ 9050dn, S/N JPCL54Q02K, PG CT 10640...Printer w/2000-sheet feeder - deliver & install... Delivered and set up the printer. 3Normal334513131280Closed73.6500000New Install01250.0000000000Not Billed50.000033751957Roschelle Wachter(704) 823-649533734277Charlotte33779182Infinisource Headquarters - Charlotte Office28277NC13024 Ballantyne Corp. Place Suite 400CharlotteInfinisource2013-07-23T17:43:322013-07-26T19:12:07HP LJ 9050 - printer installHP LJ 9050dn, S/N JPCL53Y02N, PG CT 23940... Printer w/2000-sheet feeder - deliver & install... Delivered and set up the printer.3Normal334513131281Closed73.4833000New Install01250.0000000000Not Billed50.000033751957Roschelle Wachter(704) 823-649533734277Charlotte33779182Infinisource Headquarters - Charlotte Office28277NC13024 Ballantyne Corp. Place Suite 400CharlotteInfinisource2013-07-23T17:45:402013-07-26T19:08:11HP LJ 9050 - printer installHP LJ 9050dn, S/N JPDL68Q0C5, PG CT 9493... Printer w/2000-sheet feeder - deliver & install... Delivered and set up the printer.3Normal334513131282Closed73.3833000New Install01100.0000000000Not Billed50.0000[email protected] 33728698Lisa Rivera(480) 368-0011 x199833713026ColumbiaUSA33757998Bowman & Brooke29201SC1441 Main Street, Ste 1200ColumbiaFlexPrint, Inc.2013-07-23T18:11:132013-07-25T20:28:18HP LJ 4025- feed issue with tray 2HP CLJ CP4025, S/N JPBCB9S08Z, PG CT 99509... Printer will not feed from tray 2 & problems collating... Ran multiple tests from both the MP tray and tray 2 and could find no problem with either tray. Their IT dept. will handle their collating issue...3Normal334513131283Closed50.2833000Problem010.0000000000Not Billed50.0000[email protected]33723476Wanda McCoy704-336-666733708374Charlotte33743761Bill To28203NCBrenda Dubbert 400 E. Blvd. - West WingCharlotte Housing Authority-Accounting2013-07-23T18:57:482013-07-23T19:00:06HP P4515 - Fuzzy printHP LJ P4515, S/N CNDYB19355, PG CT 237318... Fuzzy Print... The black separation paper in the new toner installed was not removed and was stuck between the toner and the fuser. Removed the paper. Cleaned and tested the printer.3Normal334513131284Closed0.0500000Problem010.0000000000Not Billed50.0000[email protected]33723885Ted Hand704-338-999933708783Atlanta33744579Bill To30348GAc/o Cox Media Group PO Box 105376Cox Media Group2013-07-23T19:04:482013-07-23T19:06:50Dell 1710 - Drum life on display is lit and can't printDell LJ 1710, S/N 72BWPC4, PG CT 27103... Drum life on display is lit and can't print. Reset the drum life. Tested and cleaned the printer.3Normal334513131285Closed0.0333000Problem01220.1300000000Exported50.0000[email protected]33723432Michael Osmundson803-799-083433708330ColumbiaUSA33750425Bearing-Columbia, SC 2920129201SC930 South Stadium RdColumbiaBearing Distributors, Inc.2013-07-24T13:01:012013-07-30T19:00:02Lex T610- ink runningLexmark LJ T610, S/N n/a, PG CT 292578... Ink is running on page... Cleaned and tested printer. 3Normal334513131286Closed149.9833000Problem01457.8500000000Not Billed69.0000[email protected]33723432Michael Osmundson803-799-083433708330ColumbiaUSA33750425Bearing-Columbia, SC 2920129201SC930 South Stadium RdColumbiaBearing Distributors, Inc.2013-07-24T13:02:232013-07-30T19:07:31HP 4600- Loud noiseHP Color LJ 4600, S/N JPBKB19536, PG CT 170590... Making a loud noise... Replaced the upper fan. Cleaned and tested printer. 3Normal334513131287Closed150.0833000Problem01398.3300000000Not Billed129.0000[email protected]33741645Allen Lineberger(704) 972-102033725348CharlotteUSA33767620Main Location28277NC11405 North Community House Rd Suite 600CharlotteSompo Japan Insurance Co. of America2013-07-24T14:29:572013-07-26T19:03:29HP LJ 8150- not printing from Tray 2HP LJ 8150, S/N JPBLL21515, PG CT 577312... Not pulling paper from tray 2... Replaced the input assembly. Cleaned and tested the printer.3Normal334513131288Closed52.5667000Problem01117.0000000000Exported50.0000[email protected]33723768Sally Christian803-776-936533708666ColumbiaUSA33755796Southern Mutual Church29290SC201 Green Lawn DrColumbiaSouthern Mutual Church Insurance2013-07-24T16:17:552013-07-30T17:45:35Lex E260- streakingLexmark LJ E260, S/N 72LX85H, PG CT 1234... Streaking... Replaced the drum unit. Cleaned and tested printer. 3Normal334513131289Closed145.4667000Problem01400.1200000000Not Billed129.0000[email protected]33723881Vicky Stewart704-864-671133708779Gastonia33779108Main Location28054NC1601 S. Marrieta St.Wix Filtration2013-07-24T18:29:102013-07-26T18:58:21HP LJ 8150N- paper tray not loadingHP LJ 8150N, S/N JPBLM23109, PG CT 119540... Tray will not load paper... Replaced the input assembly. Cleaned and tested the printer.3Normal334513131290Closed48.4833000Problem010.0000000000Not Billed0.000033733124Brett Wicker(803) 551-122433708684Columbia33744381Bill To29201SCBrett Wicker 3618 Fernandina Rd.Terminix Service, Inc.2013-07-24T18:34:272013-07-31T18:16:45Lex T630- Smudged printLexmark T630, S/N 991Y2WR, PG CT 500450... smudged print... replaced empty toner cartridge, cleaned out toner dust in printer & tested... 3Normal334513131291Closed167.7000000Problem01105.0000000000Exported50.00000 33708694Charlotte33744401Bill To28277NC7725 Ballantyne Commons Pkwy Ste 101The Refine Institute2013-07-24T18:35:142013-07-24T18:38:29Brother Fax Machine - will not printBrother fax machine (model unknown), S/N 000G9N965006... will not print... replaced the drum & tested...3Normal334513131292Closed0.0500000Problem010.0000000000Not Billed0.0000[email protected]33723718Dwight Brooks704-782-312133708616ConcordUSA33757962S&D Coffee-Annex Bld A/P Dept28027NC101 Commercial Park DrCharlotteS & D Coffee2013-07-24T19:13:562013-07-26T18:52:01IBM Infoprint 1332- black marks on printoutsIBM Infoprint 1332, S/N n/a, PG CT n/a...Rollers are making black/gray marks on right side of the paper when printing... I called Dwight and had him change the toner cartridge and that fixed the issue.3Normal334513131293Closed47.6500000Problem01145.0800000000Exported64.360033752404Gary Williams(803) 254-794033734640Columbia33779702Main Location29205SC1334 Rosewood Dr.Tees Me Screen Printing2013-07-24T20:40:412013-07-31T17:49:36HP LJ 5Si MX- Roller and Toner issueHP LJ 5Si MX, S/N USLK219544, PG CT 196303... MP Tray pulling multiple pages & light image. Replaced parts and toner (customer supplied). Cleaned and tested printer. 2013-07-26T11:00:003Normal334513131294Closed165.1500000Problem01336.9600000000Not Billed140.0000[email protected]33726141Jay Harper(803) 772-178333708684HartsvilleUSA33747397Terminix-Hartsville, SC 2955029550SC1214 Swift Creek Rd3rd Party Service ZoneTerminix Service, Inc.2013-07-25T13:25:132013-07-30T14:50:10Lex T650- printing with excess tonerLex T650- printing with excess toner on every page. Customer has taken toner cartridge out to shake it, and also put in a new toner cartridge; neither fixed the issue. Delivered a replacement printer to customer due to multiple issues with this one. Returned this printer to USL for repair... 3Normal334513131295Closed121.4167000Call Back01405.7200000000Not Billed257.3500[email protected]33723859Jim Epting803-777-510633708757Columbia33744527Bill To29208SCJim Epting 701 Main St.USC-School of Law2013-07-25T17:40:182013-08-07T12:38:01HP LJ 3700- streakingHP Color LJ 3700, S/N CNLBB41207, PG CT 32330... Streaking and broken part... Replaced bad black toner and parts as needed. Cleaned and tested printer. 3Normal334513131296Closed306.9667000Problem010.0000000000Not Billed50.000033723727Sarah Fortson803-734-250033708625Columbia33744263Bill To29201SC1200 Senate St 305 Wade Hampton Office BldgSC Comptroller General's Office2013-07-26T13:04:222013-07-31T18:15:01HP LJ 9050- crinkling pages HP LJ 9050, S/N JPCL59X02D, PG CT 1880851... Printer is crinkling pages... Replaced the defective fuser. Cleaned and tested the printer. 3Normal334513131297Closed125.1833000Call Back01380.8100000000Not Billed249.000033754780Marylou Fowler33736728Charlotte33782085Main Location28269NC8604 Cliff Cameron Drive Suite 187Myers Tire Supply2013-07-26T13:30:592013-07-29T19:23:34HP LJ 4700N- not loading complete memoryHP CLJ 4700N, JPTL853930, PG CT 0... Printer is not loading complete memory .. Replaced the formatter board. Cleaned and tested the printer.3Normal334513131298Closed77.8833000Problem01100.0000000000Not Billed50.0000[email protected] 33728698Lisa Rivera(480) 368-0011 x199833713026ColumbiaUSA33757998Bowman & Brooke29201SC1441 Main Street, Ste 1200ColumbiaFlexPrint, Inc.2013-07-26T15:28:362013-08-06T17:38:15HP LJ 4025- feeding issue with tray 2HP CLJ CP4025, S/N JPBCB9S08Z, PG CT153549... not picking up paper from tray 2... 1st trip - adjusted the paper guides on tray 2 so they could not move, causing the paper to mis-align. 2nd trip - installed USL paper tray (2) until tray comes in from FlexPrint. 3rd trip - replaced USL tray with new tray sent from FlexPrint. Tested printer from tray 2 - tested good...3Normal334513131299Closed266.1667000Problem010.0000000000Not Billed50.0000[email protected]33723420Anne Pollard704-571-275333708318Charlotte33743649Bill To28273NCGrace Messina/Finance 9300 Arrowpoint Blvd.APM Terminals - Chlt (Grace Messina) (Charlotte, NC)2013-07-26T17:03:352013-07-26T18:43:52HP LJ 4600N- Printing blank pagesHP CLJ 4600N, S/N JPBKC28349, PG CT 220953... Printing blank pages,... Cleaned the density sensor. Tested and cleaned the printer.3Normal334513131300Closed1.6667000Problem0195.0000000000Not Billed50.00000 33713697Blythewood33782189Frank Horvath803-751-919629016SC108 Columbia Club DriveCash2013-07-26T18:02:532013-08-02T18:17:01HP CLJ 2550- warning light coming onHP CLJ 2550, S/N CNGHB33417, PG CT 4658... Orange warning light is coming on; blue "dust" coming from print cartridge... Replaced the imaging unit. Cleaned and tested the printer. 3Normal334513131301Closed168.2500000Problem010.0000000000Not Billed50.0000[email protected]33723420Anne Pollard704-571-275333708318Charlotte33743649Bill To28273NCGrace Messina/Finance 9300 Arrowpoint Blvd.APM Terminals - Chlt (Grace Messina) (Charlotte, NC)2013-07-26T18:46:532013-07-26T18:48:25HP 8000 - Paper jamHP LJ 8000, S/N USDG038626, PG CT 487215... Paper jam... Removed paper from around the transfer roller. Cleaned and tested the printer.3Normal334513131302Closed0.0333000Problem010.0000000000Not Billed50.0000[email protected]33723757Bryce Baker704-548-704933708655Redwood City33744323Bill To94065CAAccounts Payable 2800 Bridge ParkwayShutterfly, Inc.2013-07-26T19:23:522013-07-26T19:25:36HP LJ 500 Color M551 - Deliver and installHP LJ 500 Color M551, S/N CNCCF5P0RL, PG CT 0... Deliver and install... Delivered and set up the printer.3Normal334513131303Closed0.0333000New Install010.0000000000Not Billed300.0000[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock Hill33743591Bill To29730SCAccounts Payable 333 Three D Systems CircleCharlotte3D Systems Corporation2013-07-26T19:29:112013-08-01T17:28:05HP 9500mfp- Color issuesHP 9500mfp, S/N JPGDF02376, PG CT 430101... Color issues... Replaced the density sensor board, DC Controller, High Voltage Power Supply, Transfer kit and Waste bottle kit (parts came from a parts printer onsite). 3Normal334513131304Closed141.9833000Problem01363.3600000000Not Billed126.5500[email protected]33723861Jason L803-777-536033708759Columbia33744531Bill To29208SCJason Trenary 813 Assembly St.USC-School of Music2013-07-26T19:45:102013-07-29T18:30:27HP LJ 4250- Paper Jam error messageHP LJ 4250, S/N CNDXH03462, PG CT 450070... Printer is getting error message 13.20.00... Replaced parts as needed; Cleaned and tested printer. 3Normal334513131306Closed70.7500000Problem010.0000000000Not Billed50.0000[email protected]33723474David Lindsey704-295-300033708372Charlotte33743757Bill To28210NCDavid Lindsey 6035 Fairview Rd.Charlotte Eye, Ear, Nose & Throat2013-07-26T20:18:212013-07-29T14:48:15Kyocera 1816- fax confirmation errorKyocera 1816, S/N n/a, PG CT n/a... getting fax confirmation error; suggested ECM needs to be turned off... Fax machine was repaired by their IT before tech arrived...3Normal334513131307Closed66.5000000Problem0195.0000000000Not Billed50.0000[email protected]33723541Barbara Hilson972-226-340033708439Columbia33782898Starkey Mortgage- Columbia29206SC4406-B Forest Drive #101Encon Systems2013-07-29T12:23:242013-07-29T17:20:53HP LJ M4555f MFP- Printer InstallHP LJ M4555f MFP, S/N MXDCF7109J, PG CT 0... Install printer... Unboxed, set up printer and tested. 3Normal334513131308Closed4.9500000New Install01494.7600000000Exported258.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-07-29T14:53:262013-07-30T15:19:45Lexmark T654 - JammingLexmark T654, S/N 7931N5V, PG CT 76270... jamming - blank display... Replaced the LVPS and the fuser assembly. Cleaned and tested the printer.3Normal334513131309Closed24.4333000Problem0195.0000000000Exported50.0000[email protected]33723848Teresa Morrison803.777-749133708746Columbia33782961Cliff Building29205SC1321 Whaley StreetUSC-Housing Information & Resources2013-07-29T14:58:142013-07-31T20:45:31Dell 2335- feed tray issueDell LJ 2335 MFP, S/N 2FL5FFG1, PG CT 123855... Not picking up paper in the ADF... Cleaned and tested printer. 3Normal334513131310Closed53.7833000Problem010.0000000000Not Billed0.0000[email protected]33723485Eddye Davidson704-376-563633708383Charlotte33743779Bill To28204NCAccounts Payable 1718 E. 4th St # 805Children's Urology of the Carolinas2013-07-29T16:18:182013-07-30T15:29:04HP LJ 2420- Supply Memory ErrorHP LJ 2420, S/N n/a, PG CT 0... Printer is giving Supply Memory Error message; message says it cannot read cartridge data and instructs customer to take out cartridge and replace... I called the customer and had her replace the toner and the issue went away. Jim will pick up the defective toner and replace it with a new one. RMA# 127426-D3Normal334513131311Closed23.1833000Problem01558.2200000000Not Billed300.0000[email protected]33755360Ruben Perez(201) 595-022733737132Greenville33783088Main Location29671SC105 Wood StreetGreenville Colorants2013-07-29T19:17:442013-08-16T14:12:05Lex X548- scanner light not coming onLexmark CLJ X548, S/N 752500946074R, PG CT 4761... Scanner light under glass is not coming on... Replaced the flatbed scanner. Scanning is working properly. Cleaned and tested the printer.3Normal334513131314Closed426.9167000Problem01312.0000000000Not Billed100.0000[email protected]33755364Bill Lyles(704) 338-736033737135Charlotte33783099Main Location28277NC13777 Ballantyne Corporate Place Suite 500Cisco Systems, Inc.2013-07-29T19:37:212013-08-06T19:20:01HP Designjet T1100PS Plotter- cartridge issueHP Designjet T1100PS Plotter, S/N MY8375C00X, PG CT 265... Customer is experiencing Cartridge error saying to replace the magenta cartridge; cartridge has been replaced, yet customer continues to get error message... Tested the plotter and found no issues other than a new defective magenta ink cartridge. Helped the customer locate phone number to get with HP about the defective ink cartridge.3Normal334513131315Closed191.7167000Problem01316.5000000000Exported157.0000[email protected]33726162Thomas Sellers(803) 772-178333708684SpartanburgUSA33750278Terminix-Spartanburg, SC 2930329303SC185 Alice Street3rd Party Service ZoneTerminix Service, Inc.2013-07-29T20:00:262013-08-01T18:06:28HP LJ Enterprise 500- Replace Bad ModemHP LJ 500 M525f, S/N MXCCF560D5, PG CT n/a... Modem will need to be replaced; office accidentally plugged the phone line into a digital jack which blew the modem... Replaced the fax card and reseated the phone jack splitter. Cleaned and tested the printer. 3Normal334513131316Closed70.1000000Problem011899.0600000000Not Billed1257.4100[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock Hill33743591Bill To29730SCAccounts Payable 333 Three D Systems CircleCharlotte3D Systems Corporation2013-07-29T20:21:292013-09-05T20:18:10Canon iPF8000 Plotter - replace Printhead R messageCanon iPF8000, S/N ADY00360, PG CT N/A... replace Printhead R message... Replaced 2 maintenance cartridge's, Replaced 2 printheads L&R, Replaced Head Management Sensor, Customer requested roll of paper, and extra maintenance cartridge. Cleaned area of print with degreaser, checked nozzle system, tested multiple prints. All errors now cleared. close3Normal334513131317Closed911.9500000Problem010.0000000000Not Billed50.000033751957Roschelle Wachter(704) 823-649533734277Charlotte33779182Infinisource Headquarters - Charlotte Office28277NC13024 Ballantyne Corp. Place Suite 400CharlotteInfinisource2013-07-30T15:24:532013-08-06T18:30:40HP 9050 - Print jobs hang during printingHP 9050, S/N JPFL72N0D8, PG CT 220054... Print jobs hang during printing...replaced formatter (under vendor warranty) & tested good...3Normal334513131318Closed171.1000000Problem01120.1200000000Exported54.500033755604Gwen Nelson33708609Columbia33783402Main Location29201SC1616 Richland StreetRichland County School District 12013-07-30T19:34:022013-07-31T15:41:45HP 5200- Tray 1 IssueHP LJ 5200, S/N CNDXC04671, PG CT 40880... Tray 1 will not close...Reset the MP tray back in to place; replaced worn roller, cleaned and tested printer. 3Normal334513131319Closed20.1167000Problem010.0000000000Not Billed0.0000[email protected]33723474David Lindsey704-295-300033708372CharlotteUSA33750003University-Suite 20128262NC325 West Arbors DrCharlotteCharlotte Eye, Ear, Nose & Throat2013-07-31T12:38:432013-07-31T13:38:35Oki Microline 520 - light printOki Microline 520 Dot Matrix - printing light on right side. Tried changing out the ribbon. 3Normal334513131320Closed1.0000000Problem01157.5000000000Not Billed95.0000[email protected]33723465Jean-Michel Filpot450-461-873133708363Niagara Falls33783765Greenpac Mill LLC14303NY4400 Royal AvenueCascades CTI2013-07-31T17:21:062013-08-07T12:01:56HP LJ 4300- jamming errorHP LJ 4300, S/N CNGY206609, PG CT 631850...Customer is getting jamming error 13.20...ran multiple tests, took out the toner cartridge and adjusted/cleaned the sensor. Cleaned the printer and tested.3Normal334513131321Closed162.6667000Problem0127.8200000000Not Billed51.7000[email protected]33723821Tim Gallagher800-802-602133708719Fort Mill33773800Fort Mill29715SC125 Fort Mill PkwyUS Food Service.-Fort Mill2013-08-01T12:26:122013-08-01T17:23:44HP LJ 4350- JammingHP LJ 4350, S/N CNRXK58275, PG CT 579214..Jamming... Replaced worn rollers; reset the tail stop in tray 3; cleaned and tested the printer. 3Normal334513131322Closed4.9500000Problem010.0000000000Not Billed0.000033756236Pete Myslenski(864) 416-139933737873Charleston33784091Main Location29492SC1046 LeGrand BlvdTrumpf Medical2013-08-01T13:25:552013-08-06T16:58:05Dell 2335DN- JammingDell 2335DN- jamming issue; continues to jam after paper is removed, jams occurring in a couple different locations in the printer3Normal334513131323Closed123.5500000Problem0122.6800000000Exported52.9500[email protected]33723811Tom Crowe803-227-430133708709FlorenceUSA33751164TPGL-Florence, SC 2950129501SC319 South Irby St3rd Party Service ZoneTurner Padget Graham & Laney P.A.2013-08-01T16:56:022013-08-05T12:12:04HP LJ 4100TN- JammingHP LJ 4100TN, S/N USJNK28184, PG CT 597080... Jamming... Replaced parts. Cleaned and tested printer. 3Normal334513131324Closed91.2667000Problem010.0000000000Not Billed75.000033756290Susan Moore(864) 331-0800 x2133737911Piedmont33784154Main Location29673SC129 Hollow DriveOppermann Webbing2013-08-01T17:17:112013-08-05T12:58:54Lex T630- Printhead ErrorLex T630, S/N 991HD37, PG CT 15415... Customer is getting Error message 932: Service Printhead; printhead was just replaced in March, may be defective... Replaced the printhead. Tested and cleaned the printer.3Normal334513131325Closed91.6833000Problem01202.2300000000Exported124.0000[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock Hill33743591Bill To29730SCAccounts Payable 333 Three D Systems CircleCharlotte3D Systems Corporation2013-08-01T17:33:112013-08-01T17:35:07HP 4345 - Paper wrapped around the fuserHP LJ 4345, S/N CNJYF33914, PG CT 583934... Paper wrapped around the fuser... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131326Closed0.0333000Problem010.0000000000Not Billed50.0000[email protected]33723757Bryce Baker704-548-704933708655Redwood City33744323Bill To94065CAAccounts Payable 2800 Bridge ParkwayShutterfly, Inc.2013-08-01T17:41:562013-08-02T18:30:34HP LJ 700 Color MFP M775 - No displayHP LJ 700 Color MFP M775, S/N MXCCF2D0BH, PG CT 2000... No display... Called HP and filed a warranty claim (per Steve's request) to get the control panel replaced. Replaced the control panel and tested.3Normal334513131327Closed24.8167000Problem01117.0000000000Exported50.000033756326Lesley Givens(704) 536-2299(704) 564-241233737938Charlotte33784196Main Location28215NC6608 East Harris Blvd Suite GDr. Michael Givens, DDS2013-08-01T19:59:582013-08-02T13:59:41HP LJ 500- making loud noiseHP CLJ 500 M551, S/N CNBCD7F023, PG CT 18936... Printer is making loud noise as it prints & printing lighter down middle of page... The cyan toner cartridge (non USL) was the cause of the issues. They did not have a replacement toner on site. Customer will order a new toner and install. Cleaned and tested the printer. 3Normal334513131328Closed18.0000000Problem01430.9200000000Exported133.000033727531Ryan Williams(803) 399-9148(803) 429-620533708502Columbia33748699GMC - Kaiser Hill29209SC4035 Kaiser Hill RdColumbiaJim Hudson Automotive2013-08-02T11:44:392013-08-05T19:22:25Lex T642 - refurb printer installLexmark LJ T642, S/N 790LDTX, PG CT 346920... Refurbished printer sold... Installed parts as needed. Cleaned, tested and delivered printer. 3Normal334513131330Closed79.633300001227.0800000000Not Billed160.7000[email protected]33723432Michael Osmundson803-799-083433708330ColumbiaUSA33750425Bearing-Columbia, SC 2920129201SC930 South Stadium RdColumbiaBearing Distributors, Inc.2013-08-02T12:21:032013-08-06T12:50:09HP LJ 4345- Printer not respondingHP LJ 4345 MFP, S/N CNBYF04099, PG CT 660837...Lights flashing; will not print.... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131331Closed96.4833000Problem01351.8800000000Exported159.0000[email protected]33756416Charles Cunningham(704) 840-594033738014Columbia33784297Columbia Office29201SC1301 Gervais St. Suite 1900Hedrick Gardner2013-08-02T12:38:252013-08-05T12:11:03Dell 5230N- black streaks down pageDell LJ 5230N, S/N 7942N3K, PG CT 162304... Black streaks down page... Replaced the fuser. Cleaned and tested printer. 3Normal334513131332Closed71.5500000Problem01147.0000000000Exported50.0000[email protected]33723554Jenn Goody803-765-070733708452Columbia33743917Bill To29201SCJenn Goody 1534 Main StFree Times2013-08-02T16:51:512013-08-05T12:09:37HP LJ 4600N- jamming HP CLJ 4600N, S/N JPCKC27306, PG CT 185342... jamming... reset the registration axis; cleaned the output sensor cavity. Cleaned out entire printer & tested...3Normal334513131333Closed67.3000000Problem010.0000000000Not Billed50.0000[email protected]33723885Ted Hand704-338-999933708783Atlanta33744579Bill To30348GAc/o Cox Media Group PO Box 105376Cox Media Group2013-08-02T19:09:102013-08-06T18:57:54HP 5550 - Yellow toner dumpHP 5550, S/N JPFC59802W, PG CT 358148... Yellow toner dump... Replaced the yellow toner (RMA# 127422-D). Cleaned and tested the printer.3Normal334513131334Closed95.8000000Problem01527.5200000000Not Billed189.0000[email protected]33756649Gale Griggs(843) 623-796833738189Chesterfield33784552Main Location29709SC3477 Hwy 102Chesterfield County Rural Water Co., Inc.2013-08-05T13:53:192013-08-06T18:45:51HP LJ 9040dn- JammingHP LJ 9040dn, S/N JPDL68605D, PG CT 317910... jamming and making loud noises... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131335Closed28.8667000Problem01299.7600000000Not Billed124.0000[email protected]33756649Gale Griggs(843) 623-796833738189Chesterfield33784552Main Location29709SC3477 Hwy 102Chesterfield County Rural Water Co., Inc.2013-08-05T18:16:182013-08-07T18:35:07HP 8100- Making loud noiseHP LJ 8100, S/N USCG038350, PG CT 1341380... making loud noise... Replaced the fuser assembly and (4) feed rollers. Cleaned and tested the printer.3Normal334513131336Closed48.3167000Problem01440.1400000000Not Billed249.0200[email protected]33756716Brent Simonds(704) 776-095133738241Charlotte33784644Main Location28208NC601 Gulf DrivePNA Construction Technologies2013-08-05T18:23:462013-08-06T18:38:55Lex C532N- color bands printing on pageLexmark CLJ C532N,S/N 94289G2, PG CT 111896... Solid bands of color are printing on either side of page... Tech determined the image defect was caused by the photoconductor drums. Customer will replace. Customer requested a transfer belt for their stock. The transfer belt still had 50% life remaining. Cleaned and tested the printer.3Normal334513131337Closed24.2500000Problem334536941125.1000000000Exported52.4600wadde[email protected]33723645Rochelle Daniels803-822-320833708543Columbia33784656Beltline Blvd29205SC316 South Beltline BlvdColumbiaMidlands Technical College2013-08-05T18:27:592013-08-05T18:49:04ADF JammingHP LJ M3027 MFP, S/N CNNLB05642, PG CT 17118... ADF Jamming... Replaced worn roller. Cleaned and tested printer. 3Normal334513131338Closed0.3667000Problem01319.8700000000Not Billed117.4000[email protected]33723821Tim Gallagher800-802-602133708719Fort Mill33773800Fort Mill29715SC125 Fort Mill PkwyUS Food Service.-Fort Mill2013-08-05T19:57:202013-08-06T18:23:43HP LJ 4350- Error MessageHP LJ 4350, S/N CNGXK01829, PG CT 499021...getting error message and will not print... Replaced the fuser assembly and (4) feed rollers. Reset the maintenance count. Cleaned and tested the printer.3Normal334513131339Closed22.4333000Problem01427.6400000000Not Billed181.550033756741Mitch Varn(803) 777-778233708746Columbia33784679Patterson Dorm29201SC1520 Devine St.USC-Housing Information & Resources2013-08-05T20:43:232013-08-06T17:15:27HP P4014- rollers notusc picking up paper from trayHP LJ P4014, S/N JPDF001954, PG CT 235200... Jamming... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131340Closed20.5333000Problem01117.0000000000Not Billed50.0000[email protected]33723819Kathy Bowser704-597-699433708717Charlotte33744447Bill To28269-3707NCElsie Esquedom 7801 Statesville Rd.US Food Service-Charlotte2013-08-06T12:50:552013-08-06T18:16:22HP LJ 4015- Not printingHP LJ 4015, S/N CNDY433233, PG CT 425930... "Processing" message appears on printer, but will not print; customer cannot locate any paper jams that would be causing an issue... The printer needed a new formatter to repair this issue. After speaking with Kathy Bowser she informed me that this printer is under Xerox maintenance and we shouldn't have been called out...3Normal334513131341Closed5.4333000Problem01205.2000000000Not Billed124.4800[email protected]33756861Todd Smith(843) 536-0257(678) 725-911233738344Moncks Corner33784800Moncks Corner29461SC1669 Garrott Ave.Allison- Smith Company, LLC2013-08-06T16:17:102013-08-09T14:26:22HP LJ 5550dtn- 59.CO ErrorHP CLJ 5550, S/N JPSC71K033, PG CT 490540...Printer is giving error message and will not print - major cleaning needed. Installed 4 feed rollers. Cleaned and tested.3Normal334513131342Closed70.1500000Problem01503.6400000000Not Billed202.000033727531Ryan Williams(803) 399-9148(803) 429-620533708502Columbia33748699GMC - Kaiser Hill29209SC4035 Kaiser Hill RdColumbiaJim Hudson Automotive2013-08-06T17:21:242013-08-23T17:16:23Lex T654- Fuser ErrorLexmark T654, S/N 7938XKW, PG CT 41849... Jamming... Replaced fuser and pickup rollers in all trays. Cleaned and tested printer. 3Normal334513131343Closed407.9167000Problem01145.0800000000Not Billed51.7000[email protected]33723443Jim Metcalf(704) 373-401933708341Charlotte33743695Bill To28202NC129 West Trade StBoston National Title2013-08-06T18:39:332013-08-07T18:30:14HP 4200- JammingHP 4200, S/N CNBX141110, PG CT 84191... Jamming... Removed a paper jam from the input assembly. Replaced (2) feed rollers in Tray 2. Cleaned and tested the printer.3Normal334513131344Closed23.8500000Problem01117.0000000000Not Billed50.0000[email protected]33757104Richard Johnson33708296GastoniaUnited States33785057Gastonia Location28052NC2433 North Chester StCharlotteAirgas National Welders2013-08-06T19:09:192013-08-06T19:10:32Dell 1815dn - Paper jamDell LJ 1815dn, S/N 11090515144, PG CT 16684... Paper jam... Removed a paper jam from the duplexer. Cleaned and tested the printer.3Normal334513131345Closed0.0167000Problem01104.0000000000Not Billed52.320033757154Sherri Shinn(777) 779-833708724Columbia33744461Bill To29208SCPatricia B. Branham 817 Henderson St. - Room 408USC-College of Arts & Science2013-08-06T20:49:322013-08-12T13:13:41HP LJ 3600- Damaged tray partHP CLJ 3600, S/N CNTBF15052, PG CT 151705... Broken MP Tray... Replaced the MP tray hinge right link. Cleaned and tested printer. 3Normal334513131346Closed136.4000000Problem0179.5000000000Not Billed25.0000[email protected]33756716Brent Simonds(704) 776-095133738241Charlotte33784644Main Location28208NC601 Gulf DrivePNA Construction Technologies2013-08-07T14:14:202013-08-08T20:24:24Lex C532N- tray sensor issueLexmark CLJ C532N, S/N 94289G2, PG CT 111994...Tray issue - after paper is inserted and tray is closed, sensor indicates tray is still open... Bottom tray support was not connected to the printer. Reattached this part and outfitted screws to install. Tested and cleaned the printer.3Normal334513131347Closed30.1667000Problem01349.2000000000Not Billed150.700033756729Tom Waddell(803) 351-827333708543Columbia33784656Beltline Blvd29205SC316 South Beltline BlvdColumbiaMidlands Technical College2013-08-07T14:24:132013-09-03T14:05:15HP CLJ 4700- Tray 2 issueHP CLJ 4700, S/N JP4LB32705, PG CT 25330... Tray 2 popping when lifting... Replaced paper tray 2 and rollers. Cleaned and tested printer. 3Normal334513131348Closed647.6833000Problem01403.2000000000Not Billed171.000033727533Chris Murdaugh(803) 399-9148(803) 629-614933708502Irmo33748703Toyota - 970 Columbiana29063SC970 Columbiana DrColumbiaJim Hudson Automotive2013-08-07T15:25:292013-08-12T13:26:54Lex T642- Loud noiseLexmark T642, S/N 792B4N2, PG CT 574163... making noise... Replaced fuser and rollers. Cleaned and tested printer. 3Normal334513131349Closed118.0167000Problem010.0000000000Not Billed0.0000[email protected]33723861Jason Trenary803-777-536033708759Columbia33744531Bill To29208SCJason Trenary 813 Assembly St.USC-School of Music2013-08-07T15:28:502013-08-12T12:57:00HP LJ 4250- Error 13.20.00HP LJ 4250, S/N CNDXH03462, PG CT 450086... 13.20.00 Paper jam again... I was able to dislodge the sensor flag that's behind the mp assy, cleaned and tested. I carried this printer back to the customer because this was a call back carry-in. No Charge. 3Normal334513131350Closed117.4833000Call Back01175.0800000000Not Billed95.0000[email protected]33723788Jovena Mouzone843-727-356633708686Charleston33744385Bill To29401SC24 N Market St, St # 120The Art Institute of Charleston2013-08-07T16:13:492013-08-09T20:23:48HP LJ 5200- JammingHP LJ 5200, S/N CNGXB22339, PG CT 80743...jamming... Reset the tray settings, replaced worn feed rollers in tray 3. cleaned & tested printer.3Normal334513131351Closed52.1667000Problem01454.6300000000Not Billed158.0000[email protected]33757726Wanda Powell(704) 822-234333738997Mount Holly33785737Main Location28120NC100 Buckeye Dr.Buckeye Technologies (PURCHASED BY GEORGIA PACIFIC)2013-08-07T18:30:312013-08-08T20:20:40HP Designjet 500- printhead belt issueHP Designjet 500, S/N SG67BD203S, PG CT n/a... belt shredded inside machine... Replaced the carriage belt. Cleaned and tested the plotter. Product#: C7710B 3Normal334513131352Closed25.8333000Problem01144.8900000000Not Billed51.7000[email protected]33757737Tammy Connor(704) 523-806333739005Charlotte33785752Charlotte Office28273NC11435 Granite St. Suite CClopay2013-08-07T19:07:112013-08-08T13:36:55HP LJ 4015tn- JammingHP LJ 4015, S/N CNDY228225, PG CT 11193... Printer is jamming; customer is able to locate jam, but issue continues after jam has been cleared... Replaced (2) feed rollers. Cleaned and tested the printer.3Normal334513131353Closed18.4833000Problem010.0000000000Not Billed50.0000[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock HillUSA337511503D Systems-Rock Hill, SC 29730 29730 SC333 Three D Systems CircleCharlotte3D Systems Corporation2013-08-07T19:28:192013-08-08T12:25:58HP CLJ 4700- fuser problemHP CLJ 4700, S/N JPRLB40312, PG CT 264938... fuser issue... Replaced the fuser assembly (customer supplied). Cleaned and tested the printer.3Normal334513131354Closed16.9500000Problem01100.0000000000Not Billed50.0000[email protected]33757745Deanna Gonzalez(480) 368-0011 x810133713026Columbia33785766Gateway Academy Child Development Center29223SC1130 Sparkleberry Lane ExtFlexPrint, Inc.2013-08-07T19:40:492013-08-15T18:27:14Lex xs748de- Printer InstallLexmark xs748de, S/N 7526129440XHV- Install printer... unplugged & set old printer aside (Konica BizHub 362 Super G3, S/N 11U011005660); installed / configured the new printer. Printed config sheet & tested, per instructions... 3Normal334513131355Closed190.7833000New Install01100.0000000000Not Billed50.0000[email protected] 33728698Lisa Rivera(480) 368-0011 x199833713026Columbia33785767Gateway Academy Child Development Center- Harbison29212SC450 Columbiana Dr.FlexPrint, Inc.2013-08-07T19:42:392013-08-15T19:26:08Lex xs748de- Printer InstallLexmark xs748de, S/N 7526119440WZ1 - install printer... unplugged & set old printer aside (Lexmark X654de, S/N 79G76B2); installed / configured the new printer. Printed config sheet & tested, per instructions...3Normal334513131356Closed191.7333000New Install010.0000000000Not Billed0.0000[email protected]33723848Teresa Morrison803.777-749133708746Columbia33784679Patterson Dorm29201SC1520 Devine St.USC-Housing Information & Resources2013-08-07T20:53:242013-08-08T14:18:02HP P4014- JammingHP LJ P4014, S/N JPDF001954, PG CT 235370... Jamming Call Back (previous WO # 1340)... Replaced Defective Fuser. Cleaned and tested printer. 3Normal334513131357Closed17.4167000Call Back0150.0000000000Not Billed50.0000[email protected]33723577J'Tanya Adams800-348-806533708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-08-08T15:59:392013-08-08T20:11:35IBM 1532- gray shading printing on pageIBM Infoprint 1532, S/N 7904MH6, PG CT 564107... leaving gray background image on pages... Replaced an empty toner cartridge with one tech had brought with him... Cleaned and tested the printer.3Normal334513131358Closed4.2000000Problem01246.9000000000Not Billed149.6500[email protected]33726162Thomas Sellers(803) 772-178333708684GreenvilleUSA33747190Terminix-Greenville, SC 29606Cindy 864-292-641129606SC2611 Rutherford Rd3rd Party Service ZoneTerminix Service, Inc.2013-08-08T16:26:432013-08-16T14:05:38Lex T650- black marks on pageLexmark T650, S/N 7937WM6, PG CT 206564... Leaving black marks on paper... replaced the transfer roller. Cleaned and tested the printer. 3Normal334513131359Closed189.6500000Problem018.5600000000Not Billed51.2500[email protected]33723549Debbie Estes803-951-226533708447NewberryUSA33755001First Community Bank-Newberry29108SC1735 Wilson RdColumbiaFirst Community Bank2013-08-08T18:19:022013-08-12T12:47:45HP LJ 2300dtn- printing lightly on sides of pageHP LJ 2300, S/N CNBGD66369, PG CT 176366... light print... Replaced Tray 3 pickup roller, Cleaned and tested printer. 3Normal334513131360Closed90.4667000Problem01352.8500000000Not Billed249.000033755813Beth Henry(704) 295-344333708372CharlotteUSA33750003University-Suite 20128262NC325 West Arbors DrCharlotteCharlotte Eye, Ear, Nose & Throat2013-08-08T18:50:002013-08-12T15:26:16HP LJ 600- maintenance kit messageHP LJ 600 M601, S/N CNBCD4D3D2, PG CT 212764... getting maintenance error... Installed a complete maintenance kit. Reset the maintenance count. Cleaned and tested the printer.3Normal334513131361Closed92.6000000Problem01235.7200000000Not Billed110.2500[email protected]33723639Mark Querino33708537Charlotte33785958Main Location28202NC700 North Tryon StreetMecklenburg County BSSA-IST2013-08-08T20:18:562013-08-13T17:55:25HP M3035 MFP- Broken Tray 2HP LJ M3035, S/N JPQCD04801, PG CT 50253...The paper stop in tray 2 is broken... Replaced the whole tray 2 cassette due to the tail stop not being repairable. Replaced the tray 2 pick up roller; cleaned and tested the printer.3Normal334513131362Closed117.6167000Problem010.0000000000Not Billed50.0000[email protected]33723811Tom Crowe803-227-430133708709Greenville USA33751165TPGL-Greenville, SC 2960129601SC200 East Broad Street # 2503rd Party Service ZoneTurner Padget Graham & Laney P.A.2013-08-09T12:48:532013-08-12T16:25:28HP LJ 600- Error MessageHP LJ 600, S/N CNCCDCF20K, PG CT 22491... Will not print, customer is getting 49.38.07 Error message... Scan .pdf file sent by same user sent to both printers was causing repeat 49 error, printers had the latest firmware version. Print manage software would not allow to change from Universal PS driver to other driver option. Clear queue restarted printer. Relayed info to Vernon at IT helpdesk. They are aware of issue and will resolve as issue reoccurs by clearing the queue and restarting the printer until a new firmware release. 3Normal334513131364Closed75.6167000Problem010.0000000000Not Billed50.0000[email protected]33723811Tom Crowe803-227-430133708709Greenville USA33751165TPGL-Greenville, SC 2960129601SC200 East Broad Street # 2503rd Party Service ZoneTurner Padget Graham & Laney P.A.2013-08-09T12:50:432013-08-12T16:19:59HP LJ 600- Error MessageHP LJ 600, S/N CNCCDCF1W1, PG CT 43390... Will not print, customer is getting 49.38.07 Error message... Scan .pdf file sent by same user sent to both printers was causing repeat 49 error, printers had the latest firmware version. Print manage software would not allow to change from Universal PS driver to other driver option. Clear queue restarted printer. Relayed info to Vernon at IT helpdesk. They are aware of issue and will resolve as issue reoccurs by clearing the queue and restarting the printer until a new firmware release. 3Normal334513131365Closed75.4833000Problem0167.5000000000Not Billed0.0000[email protected]33723788Jovena Mouzone843-727-356633708686Charleston33744385Bill To29401SC24 N Market St, St # 120The Art Institute of Charleston2013-08-09T13:54:592013-10-07T11:51:43HP P4015- Leaving Marks on PagesHP LJ P4015, SN N/A... leaving marks on pages... tech determined printer needs a MK. Sent quote to replace parts; made multiple attempts to contact customer regarding repair - no response - closing call...3Normal334513131366Closed1413.9500000Problem01321.1200000000Not Billed124.0000[email protected]33723648Dave Silva704-527-239833708546Charlotte33744105Bill To28273NCDave Silva 9800 N Southern Pine Blvd Suite NMinarik Automation & Control2013-08-09T15:16:442013-08-13T17:40:43HP 4345- poor print qualityHP LJ 4345, S/N CNJYF37801, PG CT 233700..... Poor print quality... replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131367Closed98.4000000Problem01377.2800000000Not Billed112.4000[email protected]33723551Judy Herron803-431-210033708449Fort Mill33743911Bill To29715SCJudy Herron 515 River Crossing DriveFlakeboard America LTD (Arauco-North America)2013-08-09T15:58:112013-08-12T15:21:12HP 4200- SmearingHP LJ 4200, S/N USGNS54350, PG CT 1272790... Smeared print... Replaced the fuser assembly and (4) feed rollers. Reset the maintenance count. Cleaned and tested the printer.3Normal334513131368Closed71.3833000Problem010.0000000000Not Billed0.000033729539Home User33713697Blythewood33782189Frank Horvath803-751-919629016SC108 Columbia Club DriveCash2013-08-09T16:51:362013-11-25T14:53:28HP CLJ 2550- warning light coming onHP CLJ 2550, S/N CNGHB33417, PG CT 4658... warning light continues to come on after repairs; carried back in on 8/9.. Cyan Toner was causing problems. Customer has a new toner at home that he will install. 3Normal334513131369Closed2590.0333000Call Back01876.1000000000Not Billed500.9500[email protected]33758049Jean-Philippe Dionne(450) 461-871333708363Eau Claire33796030Cascades-Eau Claire (Indian Head Warehouse)54703WI3400 White AveCascades CTI2013-08-09T18:45:192013-08-29T20:00:51Zebra 110XI3+- Head Cold WarningZebra 110X3+, S/N ZBR2237603, PG CT n/a...Warning head cold error; only printing 1/2 of labels...Replaced printhead. Cleaned and tested.3Normal334513131370Closed481.2500000Problem010.0000000000Not Billed85.000033727531Ryan Williams(803) 399-9148(803) 429-620533708502Augusta33748697Lexus - Augusta30907GA3520 Washington Rd3rd Party Service ZoneJim Hudson Automotive2013-08-09T19:36:252013-08-14T17:33:37Lex T642- Fuser ErrorLex T642, S/N 790VFTL, PG CT 579075...Printer is getting Fuser Error 920.57, Fuser is defective and still under warranty...Replaced Fuser. Cleaned and Tested.3Normal334513131371Closed117.9500000Problem010.0000000000Not Billed50.0000[email protected]33723598Braden Timmermann704-919-315033708496Charlotte33744005Bill To28277NCAccounts Payable 15015 Lancaster HwyInVue Security Products2013-08-09T20:42:572013-08-12T15:12:22HP 4250n- Printing InconsistenciesHP LJ 4250, S/N CNGXK14253, PG CT 507324... faded print/print issues... Tech found that the toner cartridge was empty. Replaced the toner (customer supplied). Cleaned and tested the printer.3Normal334513131372Closed66.5000000Problem01174.2400000000Not Billed62.680033728673Eric Greenwood(803) 576-373033713007ColumbiaUSA33749957Main Location29201SC1900 Barnwell StColumbiaRichardson Plowden & Robinson2013-08-12T14:51:462013-08-14T18:00:16HP 4050- Roller IssueHP LJ 4050, S/N USMB153933, PG CT 49919... Making noise... Replaced parts as needed. Cleaned and tested. 3Normal334513131373Closed51.1500000Problem0197.1200000000Not Billed52.5500[email protected]33758222Donna Mann(803) 779-550033739350Columbia33786324Main Location29210SC140 Stoneridge Dr. Suite 350South Carolina Youth Advocate Program 2013-08-12T15:03:372013-08-26T19:54:33HP CLJ 4700- Smearing and tray issueService: DIAGNOSTIC FEE - HP CLJ 4700, S/N JP4LD02944, PG CT N/A... not pulling paper from tray; also having issue with blurred print when printing business cards... replaced worn rollers; ran multiple tests to resolve the blurred print issue when printing business cards. Tried changing out the transfer belt, but did not resolve the issue. Quoted customer on another printer with specs suitable for printing card stock...3Normal334513131374Closed340.8500000Problem0195.0000000000Not Billed50.0000[email protected]33723859Jim Epting803-777-510633708757Columbia33744527Bill To29208SCJim Epting 701 Main St.USC-School of Law2013-08-12T15:33:202013-08-14T18:33:17HP 3700C- loud noiseHP CLJ 3700, S/N CNFBB20905, PG CT 153441... Jamming and making noise... cleaned the sensors on the registration assembly; cleaned out printer & tested...3Normal334513131375Closed51.0000000Problem01404.3200000000Not Billed233.080033758246Brandon Jeffcoat(803) 808-033833739363Lexington33786355Main Location29072SC105-C Vista Oaks Dr.Kelley-Moser Consulting2013-08-12T16:32:332013-08-14T18:31:25HP CLJ 3530- Fuser ErrorHP CLJ CM3530 MFP, S/N CNJLB07841, PG CT 48644... 502 Fuser Error... Replaced the fuser. Cleaned and tested. 3Normal334513131376Closed49.9833000Problem018.6400000000Not Billed51.250033723519Lee Lane(803) 732-848033708417ColumbiaUSA33766926Davis-Garvin Agency29212SC1 Fernandina CtColumbiaDavis-Garvin Agency2013-08-12T18:26:212013-08-22T19:31:51HP LJ 2300-JamHP LJ 2300, S/N CNBFC63050, PG CT 132692... Label stuck in printer... .removed the label wrapped around the toner drum; replaced the worn roller. Tech noted the fuser was worn and needs to be replaced, also. No response to repair quote sent for fuser replacement...3Normal334513131377Closed241.0833000Problem01353.5200000000Not Billed159.000033727533Chris Murdaugh(803) 399-9148(803) 629-614933708502Columbia33748695Hyundai - Greystone Blvd29210SC310 Greystone BlvdColumbiaJim Hudson Automotive2013-08-12T18:32:442013-08-14T18:25:46Lex T654dn: Fuser ErrorLexmark T654, S/N 7939VYP, PG CT 259993... 922.02 Fuser Error... Replaced the fuser. Cleaned and tested printer. 3Normal334513131378Closed47.8833000Problem0155.0000000000Not Billed50.000033723723Jack Bryan803-734-370733708621Columbia33786403Main Location29201SC1000 Assembly Street 5th FloorSC Attorney General2013-08-12T19:00:232013-09-03T14:40:10Lex CLJ C925- lines on pageLexmark CLJ C925, S/N 504102320014W, PG CT 5040... Printing vertical lines on page with all colors... Quoted customer on new transfer belt for repair - Customer declined repair. 3Normal334513131379Closed523.6667000Problem0155.0000000000Not Billed25.0000[email protected]33723412Angela Hendricks704-347-822633708310Charlotte33743633Bill To28203NCAngela Hendricks 2415 Park RoadAmerican Red Cross2013-08-12T19:40:342013-08-14T17:35:22HP CLJ 3600n- General MaintenanceHP CLJ 3600n, S/N CNWBD49518, PG CT 40920... requested diagnosis of printer before shipping to another location... The issue was due to the CMP toners in the printer. Inspected and tested the printer. Gave Jim the go ahead to ship this printer to their Laurinburg , NC location pending they change out the toners.3Normal334513131380Closed45.9167000Preventative Maintenance01280.7600000000Not Billed102.680033758353Patricia Branham33708724Columbia33786485Dean's Office29201SCPetigru College (Corner of Pickens and Greene St.)USC-College of Arts & Science2013-08-13T13:01:442013-08-14T18:28:59HP LJ 4000- JammingHP LJ 4000, S/N USMC054251, PG CT 150630... Jamming... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131381Closed29.4500000Problem01201.2400000000Not Billed55.100033723438Sheryl Price803-532-815533708336Batesburg-Leesville33743685Bill To29070SCSheryl Price 608 E Columbia AveBL Family Practice2013-08-13T13:05:032013-08-21T12:41:45HP LJ 4015tn- Pausing during print jobsHP LJ 4015tn, S/N CNDYC42187, PG CT 145991... Stalls while printing... Replaced rollers. Cleaned and tested printer. 3Normal334513131382Closed191.6000000Problem01391.6200000000Not Billed131.600033723438Sheryl Price803-532-815533708336Batesburg-Leesville33743685Bill To29070SCSheryl Price 608 E Columbia AveBL Family Practice2013-08-13T13:07:132013-08-21T12:43:49HP LJ 4350tn- Splattering Ink on pageHP LJ 4350tn, S/N JPSFH00827, PG CT 72710... Image issue... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131383Closed191.6000000Problem01386.3400000000Not Billed194.950033756236Pete Myslenski(843) 416-139933737873Charleston33784091Main Location29492SC1046 LeGrand BlvdTrumpf Medical2013-08-13T14:05:422013-08-20T18:00:24HP LJ 2420dn- printing images HP LJ 2420dn, S/N CNGKM07774, PG CT 187860...Printer is leaving images/impressions down page...Replaced Maintenance kit and Gear kit. Cleaning and tested.3Normal334513131384Closed171.9167000Problem3345131110.0000000000Not Billed50.000033726134Dan Carter(704) 869-353133708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-08-13T14:22:222013-08-13T17:34:29HP 4650- JammingHP CLJ 4650, S/N JPDAC04921, PG CT 200050... Printer is continuously jamming... Reseated the fuser assembly. Tested and cleaned the printer.3Normal334513131385Closed3.2000000Problem01117.0000000000Not Billed50.000033723723Jack Bryan803-734-370733708621Columbia33786403Main Location29201SC1000 Assembly Street 5th FloorSC Attorney General2013-08-13T16:02:592013-08-16T14:18:46Lex T654- JammingLexmark T654, S/N 7949W7P, PG CT 71597... Getting paper jam error.; possible sensor issue... Tech found that the fuser sensor flag had come loose; reset the sensor flag, cleaned and tested the printer. 3Normal334513131386Closed70.2667000Problem010.0000000000Not Billed74.0000[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock HillUSA337511503D Systems-Rock Hill, SC 29730 29730 SC333 Three D Systems CircleCharlotte3D Systems Corporation2013-08-13T18:27:082013-08-14T17:21:09HP 4345 mfp- Blotchy printingHP LJ 4345, S/N CNJYF33914, PG CT 587130... Blotchy printing on print jobs; Fuser and toner were replaced by customer last week... The fuser was defective and that's what was causing the image issue. Replaced the defective fuser. Cleaned and tested the printer. 3Normal334513131387Closed22.9000000Problem01201.2400000000Not Billed55.100033758456Bridget Hackler(803) 898-254433739486Columbia33786600Downtown Location29201SC2600 Bull StreetSC Dept. of Health and Environmental Control (DHEC)2013-08-13T20:53:432013-09-04T12:50:59HP LJ M4555- Print Quality Issue HP LJ M4555, S/N CNBCC5405R, PG CT 173469... prints light to dark pages... brought the printer back to USL shop to verify issue from another power source (outlet). Tech ran multiple tests; found no issues while at the shop. Informed the end user the issue appears to be with their outlet in the older bldg and they may have to move the printer to another power outlet. Tech also replaced worn rollers in all the trays, cleaned & tested...3Normal334513131388Closed519.9500000Problem010.0000000000Not Billed50.0000jini[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock Hill33743591Bill To29730SCAccounts Payable 333 Three D Systems CircleCharlotte3D Systems Corporation2013-08-14T17:27:132013-08-14T17:27:51HP CLJ 5550 - Printer prints an error sheet when trying to print multiple copiesHP CLJ 5550, S/N JPSC96C0CY, PG CT 179212... prints an error sheet when trying to print multiple copies... Changed the print driver from Universal print driver to HP 5550 PCL 6 and the issue went away.3Normal334513131389Closed0.0000000Problem3345369410.0000000000Not Billed50.000033723519Lee Lane(803) 732-848033708417Columbia33743847Bill To29221SCAccounts Payable PO Box 21627Davis-Garvin Agency2013-08-14T18:52:252013-08-22T19:28:11Samsung LJ ML-2855 Streaking on each page. Samsung LJ ML-2855, S/N Z2MGBAHZ200503F... Streaking...issue was due to bad fuser. No response to repair quote for fuser replacement...3Normal334513131390Closed192.6000000Problem01161.1600000000Not Billed53.4000[email protected]33723443Jim Metcalf(704) 373-401933708341Charlotte33743695Bill To28202NC129 West Trade StBoston National Title2013-08-14T19:28:552013-08-15T19:03:19HP LJ 4200- Paper Jam ErrorHP LJ 4200, S/N CNBX310166, PG CT 16621... giving Paper Jam Error message, customer is unable to find jam... Removed a piece of paper from the input assembly. Replaced (4) feed rollers. Cleaned and tested the printer.3Normal334513131391Closed23.5833000Problem01332.3200000000Not Billed199.000033758693Jeff (864) 679-900033708466Lexington33786883Southern First Bank- Lexington29072SC5346 Sunset Blvd.Greenville First Bank 22013-08-15T12:58:502013-08-21T12:38:39HP CLJ CP4005- Fuser ErrorHP CLJ CP40005, S/N JP4LB41934, PG CT 36640... Fuser Error 50.08... Replaced fuser. Cleaned and tested printer. 3Normal334513131392Closed143.6667000Problem01224.1500000000Not Billed50.0000[email protected]33723885Ted Hand704-338-999933708783Atlanta33744579Bill To30348GAc/o Cox Media Group PO Box 105376Cox Media Group2013-08-15T14:06:462013-08-20T18:01:58HP LJ 9040 - Tray 3 paper sensor brokeHP LJ 9040, S/N JPCL62W019, PG CT 570809... broken paper sensor in tray 3... Replaced the paper pick up assembly. Cleaned and tested the printer.3Normal334513131393Closed123.9167000Problem01494.7600000000Not Billed258.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-08-15T18:32:352013-08-16T14:24:10Lexmark T654 - Paper jammedLexmark T654,S/N 7931N6F, PG CT 136827... End user tried to remove a paper jam in the printer.... Tech removed the paper jam and found that the fuser assembly and LVPS were damaged when the end user tried to remove the jam. Replaced the fuser and LVPS. Tested and cleaned the printer.3Normal334513131394Closed19.8667000Problem010.0000000000Not Billed0.0000[email protected]33723830Valerie Griffin803-777-471233708728Columbia33744469Bill To29208SCCarolyn Risinger 715 Sumter St./Room 609USC-College of Pharmacy2013-08-15T18:44:082013-09-16T14:07:06HP CLJ 3000dn- Error MesssgeHP CLJ 3000dn- Printer is giving error message 49.4C02, will not print... Never heard back from customer. Closing call. 3Normal334513131395Closed763.3833000Problem0155.0000000000Not Billed50.000033762061Sueann Fusselman(704) 501-315133743005Charlotte33790283Charlotte28269NC6135 Lakeview RdFIS2013-08-15T18:56:122013-08-15T18:57:08HP 4600 - Magenta strips on the pageHP CLJ 4600, S/N JPFMB23415, PG CT 183822... Magenta strips on the page... Showed the customer the image defect was coming from their toner cartridge.3Normal334513131396Closed0.0167000Problem010.0000000000Not Billed0.000033756732Wade Sox(803) 732-533933708543Irmo337846577300 College St29063SC7300 College StColumbiaMidlands Technical College2013-08-15T19:03:502013-08-22T12:47:14HP CM1415- Loud NoiceHP CLJ CM1415 MFP, S/N CNH8D23R4J, PG CT 1234... Making a loud noise... Not Repairing. No Charge. 3Normal334513131397Closed161.7333000Problem01448.5800000000Not Billed191.0000[email protected]33726162Thomas Sellers(803) 772-178333708684Lake City33790295Lake City, SC29560SC215 John St.Terminix Service, Inc.2013-08-15T20:39:422013-08-21T13:55:48Lex T640- JammingLexmark T640, S/N 790C62H, PG CT 128356...Printer is jamming... replaced Fuser and Rollers, cleaned & tested.3Normal334513131398Closed137.2667000Problem01218.5200000000Not Billed60.350033723800Terri Whitehead803-695-888033708698Columbia33744409Accounts Payable29209SCAccounts Payable 2716 Shop Rd.Thermo King Columbia, Inc.2013-08-15T20:54:362013-08-16T14:10:39HP LJ 4250- Streaks down pageHP LJ 4250, S/N USBXN25164, PG CT 144300... Streaking on pages... Replaced empty toner; replaced worn parts as needed. Cleaned and tested printer. 3Normal334513131399Closed17.2667000Problem334513111159.0600000000Not Billed100.000033726134Dan Carter(704) 869-353133708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-08-16T14:32:492013-08-19T19:56:22HP CLJ 4650- Broken TrayHP CLJ 4650, S/N JPHMB53934, PG CT 333464... Broken tray... Replaced the paper tray. Tested the printer.3Normal334513131400Closed77.4000000Problem01181.3600000000Not Billed57.6500[email protected]33723859Jim Epting803-777-510633708757Columbia33744527Bill To29208SCJim Epting 701 Main St.USC-School of Law2013-08-16T14:41:152013-08-19T12:18:10HP LJ 4350 Needs a PMHP LJ 4350, S/N CNGXD57961, PG CT 1343026... PM requested... Replaced rollers. Cleaned and tested printer. 3Normal334513131401Closed69.6167000Preventative Maintenance0197.1200000000Not Billed52.5500[email protected]33723859Jim Epting803-777-510633708757Columbia33744527Bill To29208SCJim Epting 701 Main St.USC-School of Law2013-08-16T15:01:032013-08-19T12:16:04HP LJ 4350 Needs a PMHP LJ 4350, S/N USBXS05236, PG CT 456594... PM requested... Replaced rollers. Cleaned and tested printer. 3Normal334513131402Closed69.2500000Preventative Maintenance01101.0000000000Not Billed51.7000[email protected] 33728698Lisa Rivera(480) 368-0011 x199833713026Columbia33790452Grant Thornton Corporate29201SC1320 Main Street Suite 500FlexPrint, Inc.2013-08-16T16:05:212013-08-16T19:12:34HP M602n- JammingHP LJ 600 M602, S/N CNBCD9R1HR, PG CT 31222... Paper Jam... Removed paper jam, replaced rollers. Cleaned and tested printer. 3Normal334513131403Closed3.1167000Problem01413.5600000000Not Billed130.8000[email protected]33723859Jim Epting803-777-510633708757Columbia33744527Bill To29208SCJim Epting 701 Main St.USC-School of Law2013-08-18T23:55:492013-08-19T12:14:31HP LJ 4350 Needs a PMHP LJ 4350, S/N CNRXS06233, PG CT 361313... PM requested... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131404Closed12.3167000Preventative Maintenance01385.4800000000Not Billed121.6500[email protected]33723859Jim Epting803-777-510633708757Columbia33744527Bill To29208SCJim Epting 701 Main St.USC-School of Law2013-08-19T00:04:072013-08-19T12:12:23HP LJ 4350 Needs a PMHP LJ 4350, S/N CNGXB49188, PG CT 636429... PM requested... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131405Closed12.1333000Preventative Maintenance01789.9200000000Not Billed181.0000[email protected]33723604Thomas Blackwell803-407-567833708502Augusta33748697Lexus - Augusta30907GA3520 Washington Rd3rd Party Service ZoneJim Hudson Automotive2013-08-19T00:21:512013-08-19T12:00:21Lexmark T654 Refurbished printer. Lexmark T654, S/N 793M5R9, PG CT 115366... Needs a refurbished printer... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131406Closed11.6500000New Install01425.9100000000Not Billed169.0000[email protected]33723577J'Tanya Adams800-348-806533708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-08-19T13:07:382013-08-20T17:53:24HP CLJ 4650dn- Fuser IssueHP CLJ 4650, S/N JPKAD39138, PG CT 146510... Getting "Replace Fuser Unit" message from printer... Installed a new fuser kit. Cleaned and tested the printer.3Normal334513131407Closed28.7667000Problem01167.0400000000Not Billed173.5000[email protected]33723466Wyn Smith803-980-800033708364Burlington33790755Burlington, NC27215NC2240 Tucker StreetCC Dickson Co./URI2013-08-19T18:51:362013-08-21T20:51:44Dell 5210- Tranfer Roll ErrorDell 5210n, S/N 7921KBZ, PG CT 68455...getting - Transfer Roller Service Error (917.00)...Installed new HVPS and transfer roller. Cleaned and tested. 3Normal334513131408Closed50.0000000Problem01185.7600000000Not Billed59.0000[email protected]33756649Gale Griggs(843) 623-796833738189Chesterfield33784552Main Location29709SC3477 Hwy 102Chesterfield County Rural Water Co., Inc.2013-08-19T20:04:242013-08-19T20:07:40HP LJ 8100 - Loud fan noiseHP LJ 8100, S/N USCG038350, PG CT 1341600... Loud fan noise... Replaced the cooling fan making the noise. Tested the printer.3Normal334513131409Closed0.0500000Problem01337.1200000000Not Billed159.0000[email protected]33723466Wyn Smith803-980-800033708364Griffin33790781CC Dickson- Griffin, GA30224GA335 Hudson Rd.CC Dickson Co./URI2013-08-19T20:55:252013-08-27T19:53:18Dell 5210n- Printing lightly on one side of pageDell LJ 5210n, S/N 7920HYP, PG CT 137762...Printing lightly on one side of page. Replaced maintenance kit. Cleaned and Tested. 3Normal334513131410Closed190.9667000Problem01239.7600000000Not Billed66.680033729539Home User33713697Sumter33790906Steven Coleman253-576-298929153SC1061 Lynn Ln.Cash2013-08-20T14:43:032013-08-22T17:55:03HP LJ 4100- Not picking up paperHP LJ 4100, S/N USGNH16071, PG CT 1234... Jamming and making noise... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131411Closed51.2000000Problem01304.0000000000Not Billed129.000033762604Mike Barth(704) 400-072133708559DavidsonUSA33748563Davidson College28035NC120 Glasscow St.CharlotteDavidson College2013-08-20T15:55:132013-08-22T15:40:15HP M3035- Image defectHP M3035, S/N CNQCB13836, PG CT 239421 ... Image defect, paper is wrinkled along sides of pages... Replaced the fuser assembly. Cleaned and tested the printer. 3Normal334513131412Closed47.7500000Problem01288.5000000000Not Billed179.0000[email protected]33757737Tammy Connor(704) 523-806333739005Charlotte33785752Charlotte Office28273NC11435 Granite St. Suite CClopay2013-08-20T18:05:002013-08-20T18:08:24HP P4015 - Still jammingHP P4015, S/N CNDY228225, PG CT 11345... Still jamming... Replaced the fuser assembly. Tested the printer.3Normal334513131413Closed0.0500000Call Back01147.0000000000Not Billed50.000033745370Jimmy Simpson(803) 326-267633708409Rock Hill33771585471-C Lakeshore Pkwy29731SC471-C Lakeshore PkwyComporium22013-08-20T18:18:382013-08-21T12:28:43HP CLJ 4700n- StreakingHP CLJ 4700, S/N JPTLB64495, PG CT 176870... still having issue with yellow/black streaks on pages... tech determined the issue is due to the CMP cartridges the customer is purchasing from Staples. Recommended customer switch to OEM or Xerox cartridges for this printer. Cleaned out loose toner & tested...3Normal334513131414Closed18.1667000Problem0144.8200000000Not Billed17.9600[email protected]33723786Matthews Sellers803-772-178333708684OrangeburgUSA33750270Terminix-Orangeburg, SC 29115 29115SC794 Plywood St. SEColumbiaTerminix Service, Inc.2013-08-21T14:08:562013-08-21T18:44:11HP 3035- Feeding ErrorHP LJ M3035 MFP, S/N CNQCB62916, PG CT 5191... jamming in ADF... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131415Closed4.6000000Problem01279.3600000000Not Billed223.0000[email protected]33723466Wyn Smith803-980-800033708364Little River33791190CC Dickson- Little River, SC29566SC397 Strand Industrial Dr.CC Dickson Co./URI2013-08-21T15:33:232013-08-27T18:16:00Dell 5210n- JammingDell LJ 5210n, S/N 7921K28, PG CT 94093...Printer is jamming, tech also found Page Switch Sensor to be operating incorrectly...replaced fuser and rollers; reset the sensor back in place. Cleaned and tested.3Normal334513131416Closed146.7167000Problem01279.3600000000Not Billed238.0000[email protected]33723466Wyn Smith803-980-800033708364Raleigh33791356CC Dickson- Raleigh27603NC220-C Tryon Rd.CC Dickson Co./URI2013-08-22T13:16:102013-08-26T15:29:53Dell 5210- JammingDell 5210, S/N 7921KCG, PG CT 171747...jamming... cleared the paper jam; replaced the fuser & rollers; cleaned & tested...3Normal334513131417Closed98.2167000Problem01142.2400000000Not Billed62.680033756732Wade Sox(803) 732-533933708543Irmo337846577300 College St29063SC7300 College StColumbiaMidlands Technical College2013-08-22T14:53:292013-08-26T12:38:29HP LJ 4050-Making Loud NoiseHP LJ 4050, S/N USBB157084, PG CT 79150... Jamming and making noise... Replaced parts as needed; cleaned and tested printer. 3Normal334513131419Closed93.7500000Problem0155.0000000000Not Billed50.000033756741Mitch Varn(803) 777-778233708746Columbia33784679Patterson Dorm29201SC1520 Devine St.USC-Housing Information & Resources2013-08-22T15:07:282013-08-28T15:11:40Dell Color LJ 5110cn- Excess Toner Dell CLJ 5110cn, HBMNB91, PG CT 56918... leaking excess toner... printer needs multiple parts for repair (magenta developer drum, image drum unit, transfer unit). Customer declined repairs... 3Normal334513131420Closed144.0667000Problem01525.0000000000Not Billed200.0000[email protected]33723465Jean-Michel Filpot450-461-873133708363Niagara Falls33783765Greenpac Mill LLC14303NY4400 Royal AvenueCascades CTI2013-08-22T16:30:212013-08-26T18:41:11Unistall in BoardroomsCustomer has asked that we send a tech to do the following: We have 4 boardroom which include the following matérial : each training box contains: - 1 Projector + 1 Radio control + 1 Power cable + 1 VGA cable - 14 computers Wyse - 14 power cables for computers - 16 network cables - 3 power bars - 2 switches (8 ports) I'm looking to pack up all the material in their boxes, but it will stay at the plant. Attached is the famous file I'm talking to you. Greenpac has 4 boxes # 1,2,3 and 7 to pack Jean-François wants to keep one but we need to pack it because he has to change it place. See adress of the plant in attached file or call Jean-François Simard : 716-264-3765. I need that the IT Technician, at the same time as he pack up all the equipment... Must Inform Marie-Claude if any equipment is broken, or if anything is missing Deadline is August 28th3Normal334513131421Closed98.1833000New Install01126.6500000000Not Billed51.2500[email protected]33763027Alvaro Gurdian(704) 568-6966(704) 619-438333743675Charlotte33791467Billing Location28212NC5936 Monroe Rd.La Noticia2013-08-22T17:34:132013-08-22T18:53:55HP LJ 2420dn- Error MessageHP LJ 2420, S/N CNGJB89225, PG CT 146621... getting error message... removed a paper jam from the fuser and replaced the tray 2 pick up roller. Cleaned & tested...3Normal334513131422Closed1.3167000Problem01222.7200000000Not Billed99.0000[email protected]dricksbussolutions.com33723580Vicky Rhyne704-640-808833708478Salisbury33743969Bill To28144NC309 North Main St. Suite CHendricks Business Solutions2013-08-22T19:18:412013-08-29T13:32:35HP LJ 5100- Making loud noiseHP LJ 5100, S/N CNFN101797, PG CT 394585... Printer is making a loud noise as paper is pulled through... Replaced the main gear assembly. Cleaned all the broken gear residue. Cleaned and tested the printer. 3Normal334513131423Closed162.2333000Problem01160.0000000000Not Billed50.0000[email protected]33723580Vicky Rhyne704-640-808833708478Salisbury33743969Bill To28144NC309 North Main St. Suite CHendricks Business Solutions2013-08-22T19:22:292013-08-26T13:18:09HP LJ 4050- Pulling mulitple pages from trayHP LJ 4050, S/N USBB400902, PG CT 215110... Printer is pulling multiple pages from tray 2... Checked the feed roller and cleaned the clutch. Tested and cleaned the printer.3Normal334513131424Closed89.9333000Problem01139.8800000000Not Billed94.0000[email protected]33723821Tim Gallagher800-802-602133708719Fort Mill33773800Fort Mill29715SC125 Fort Mill PkwyUS Food Service.-Fort Mill2013-08-23T11:56:202013-08-23T14:38:14HP LJ 4350TN - broken trayHP LJ 4350TN, S/N CNRXK58275, PG CT 591701... issue with paper trays... Replaced the tailstop in Trays 2 and 3. Cleaned and tested the printer. 3Normal334513131425Closed2.7000000Problem01180.1800000000Not Billed109.250033755829Joe Norcon(704) 295-341933708372Charlotte33743757Bill To28210NCDavid Lindsey 6035 Fairview Rd.Charlotte Eye, Ear, Nose & Throat2013-08-23T12:54:512013-08-26T18:48:23HP LJ 2430N - StreakingHP LJ 2430N, S/N CNGKJ99778, PG CT 123245... streaking... Replaced the fuser assembly and the Tray 2 pick up roller. Cleaned and tested the printer. 3Normal334513131426Closed77.9000000Problem010.0000000000Not Billed85.0000[email protected]33726162Thomas Sellers(803) 772-178333708684AugustaUSA33747321Terminix-Augusta, GA 3090430904GA2318 Walden Drive3rd Party Service ZoneTerminix Service, Inc.2013-08-23T13:05:122013-08-26T11:45:22Lex T640 - cleaning requestedLexmark T640, S/N 791L0BP, PG CT 363263 - toner everywhere; requested cleaning... cleaned out toner dust from entire printer...3Normal334513131427Closed70.666700001353.5200000000Not Billed97.000033745370Jimmy Simpson(803) 326-267633708409Rock Hill33771585471-C Lakeshore Pkwy29731SC471-C Lakeshore PkwyComporium22013-08-23T14:41:002013-08-27T14:58:57HP 8100 - Needs new duplexerHP LJ 8100, S/N USDG009868, PG CT 946698... issues with duplexer... Installed duplexer and tested the printer.3Normal334513131428Closed96.2833000Problem0115.1200000000Not Billed56.500033729929Steve Mounce33714028Columbia33751636Columbia Office29201SC1118 Shop RdColumbiaUS Laser, Inc.2013-08-23T15:40:102013-08-23T15:44:30HP LJ P3015DN - Refurbishing this printer for resale. HP LJ P3015DN, S/N VNBCC4L14V, PG CT 20... Refurbish printer... Replaced roller. Cleaned and tested printer. TerryS, this printer came from our warehouse. I'm not sure where we got it, or where it's going. Please get with SteveM. 3Normal334513131429Closed0.0667000New Install010.0000000000Not Billed93.0000[email protected]33723466Wyn Smith803-980-800033708364GreenvilleUnited States33770495CC Dickson-Greenville, NC27858NC2295 County Home Rd3rd Party Service ZoneCC Dickson Co./URI2013-08-23T16:22:432013-10-01T13:40:00.827Dell LJ 5210NDell LJ 5210N, S/N 7921K69, PG CT 39,486...Printing light on different areas of pages...Replaced pick-up rollers, transfer roller, charge roller, fuser, and HVPS, did not resolve the issue. Shipped the customer a replacement printer and sent ARS label to ship the broken printer to USL for repair. 3Normal334513131430Closed933.3000000Problem01793.3900000000Not Billed551.0000[email protected]33763393Edwin Barquet(336) 359-2585(336) 572-134133743929Fort Mill33791858carry in29715SC344 Springhill Farm RdThe Club House at River Country Estates2013-08-23T17:38:442013-09-06T19:38:53HP CLJ 4730MFP - can't clear error messageHP CLJ 4730MFP, S/N JPNLH06461, PG CT 37696... Keeps getting multiple error messages. He changed out the "board" himself, but then got a different error message... Replaced the formatter board and the compact flash memory module. Upgraded the firmware. Cleaned and tested the printer. Customer carry-in - will bring printer in, possibly on Wednesday...3Normal334513131431Closed338.0000000Problem01147.0000000000Not Billed47.5000[email protected]33756861Todd Smith(843) 536-0257(678) 725-911233738344Moncks Corner33784800Moncks Corner29461SC1669 Garrott Ave.Allison- Smith Company, LLC2013-08-23T20:09:212013-08-27T12:44:50HP CLJ 5550dtn - issue with colorsHP CLJ 5550DTN, S/N JPSC71K033, PG CT N/A - issues with printing 11x17 copies; some coloring issues... when tech arrived onsite, he found no "coloring issues". The tech found the issue with printing 11x17 was due to the settings on the PC, not the printer. He changed the settings on Todd's computer and instructed Todd on how to change the settings on the other PCs when printing 11x17... 3Normal334513131432Closed88.5833000Problem01105.0000000000Not Billed50.0000[email protected]33763661Michelle Rivera(847) 897-721733744073York33792555Maclean-Fogg Company29745SC7801 Park Place Power SystemsGenesis Technologies, Inc.2013-08-26T12:57:152013-08-29T13:18:20HP CLJ CM6040- Feed IssueHP CLJ CM6040, S/N JP3C9B100X, PG CT 283563... Cleaned sep pads and rollers. Adjusted the ADF settings. If problems come back the ADF roller kit may need to be replaced.3Normal334513131433Closed72.3500000Problem010.0000000000Not Billed0.0000[email protected]33723742Kay Walker803-896-906033708640Columbia33744293Bill To29201SCKay Walker 300-C Outlet Point Blvd.SC State Housing Authority2013-08-26T13:23:142013-08-26T18:36:41HP LJ 3015dn- Edges of Paper curlingHP LJ M3015, S/N VNB3Y28507, PG CT 8303...Left corner of page folds back every now and then... This printer is under Warranty. Customer will call HP for service. No Charge for call. 3Normal334513131435Closed5.2167000Problem01193.3200000000Not Billed129.0000[email protected]33723432Michael Osmundson803-799-083433708330CharlotteUSA33751329Bearing-Charlotte, NC 2823328223NC1036 Upper Asbury AveCharlotteBearing Distributors, Inc.2013-08-26T14:16:042013-08-26T18:46:26HP M3035- Fax IssueHP LJ M3035, S/N CNNLB12259, PG CT 51920...... poor print quality; issue with fax... replaced the fuser assembly; adjusted the copy settings. Cleaned and tested the printer.3Normal334513131436Closed4.5000000Problem01133.0000000000Not Billed51.7000[email protected]33723661David Durden704-408-618833708559Davidson33792599Davidson College- Hood House28035NC511 N. Main St.Davidson College2013-08-26T14:56:122013-08-26T18:52:36HP CLJ CM3530- JammingHP CLJ CM3530, S/N CNJLB07132, PG CT 67875.... jamming... replaced (2) feed rollers from Tray 3. Cleaned and tested the printer.3Normal334513131437Closed3.9333000Problem010.0000000000Not Billed0.0000[email protected]33723672Donna Tuttle803-699-240333708570Elgin337926172nd Location29045SC1713 Woodcreek Farms Rd.Palmetto Utilities, Inc.2013-08-26T15:19:142013-08-26T18:30:15HP LJ 500- Error MessageHP Color LJ 500 MFP M575, S/N MXBCD7D0C0, PG CT 1234...Printer is giving error message 49.38.03... Printer is under Warranty. Customer will call HP for service. 3Normal334513131438Closed3.1833000Problem01306.5200000000Not Billed265.0000[email protected]33723466Wyn Smith803-980-800033708364New Bern33792737CC Dickson- New Bern, NC28562NC111 Rhem St.CC Dickson Co./URI2013-08-26T20:02:082013-09-25T13:25:16.240Dell 5210n- Display Screen ErrorGold Service Plan: Dell 5210N, S/N 7921K6C, PG CT N/A... blank display; will not print... due to multiple issues, shipped out a replacement printer to location. Printer would not connect to the network when received. Printer was returned to USL and shipped out another (2nd) replacement printer.3Normal334513131439Closed713.3833000Problem0142.8400000000Not Billed234.0000[email protected]33723466Wyn Smith803-980-800033708364New Bern33792737CC Dickson- New Bern, NC28562NC111 Rhem St.CC Dickson Co./URI2013-08-26T20:06:452013-09-11T13:44:15Dell 5210n- Paper Feed IssueDell 5210N S/N 7921K67, PG CT 134467...Printer is having paper feed issues...replaced worn rollers as needed..Cleaned and tested.3Normal334513131440Closed377.6333000Problem01416.5600000000Not Billed204.100033764029Katherine Lane(864) 679-917333708466Cayce33794896Souther First Bank- Cayce29033SC190 Knox Abbott Dr.Greenville First Bank 22013-08-27T14:29:402013-08-30T20:15:17HP CLJ 4005dn- Fuser ErrorHP CLJ 4005dn, S/N JP4LB73970, PG CT 38240... Fuser Error 50.1... Replaced the fuser and rollers. Cleaned and tested printer. 3Normal334513131441Closed77.7667000Problem01147.0000000000Not Billed50.0000[email protected]33764041Rick Cobb(704) 968-860033744291Matthews33794908Billing Location28104NC7200 Forest Ridge RdAster Group2013-08-27T15:10:022013-08-28T17:39:06HP CLJ 3600n- Cartridge Error CodeHP CLJ 3600n, S/N CNWBB16610, PG CT 6022... Printer is giving Error Code 10.92.00- Cartridge not engaging... The left cartridge lock on the black toner was broken causing the toner not to seat into the printer correctly. Removed the broken lock. Tested and cleaned the printer.3Normal334513131443Closed26.4833000Problem0195.0000000000Not Billed50.0000[email protected]33723541Barbara Hilson972-226-340033708439Charlotte33794922Roofing Supply- Charlotte28273NC1600 Westinghouse BlvdEncon Systems2013-08-27T15:29:382013-08-28T17:33:45HP LJ 4345- JammingHP LJ 4345 MFP, S/N CNJYF41950, PG CT 50724... Jamming; customer is unable to locate jam... Replaced the ADF maintenance kit (customer supplied). Reset the ADF maintenance count. Cleaned and tested the printer.3Normal334513131444Closed26.0667000Problem010.0000000000Not Billed50.000033755829Joe Norcon(704) 295-341933708372Charlotte33743757Bill To28210NCDavid Lindsey 6035 Fairview Rd.Charlotte Eye, Ear, Nose & Throat2013-08-27T15:35:212013-08-27T18:43:29HP LJ 2420- Lines Across PageHP LJ 2420, S/N CNGKK21307, PG CT 82913... Printer is printing horizontal lines across pages... Replaced the toner cartridge (customer supplied). Cleaned and tested the printer. Office located on 4th Floor- Research Dept 3Normal334513131445Closed3.1333000Problem01211.2800000000Not Billed115.200033755829Joe Norcon(704) 295-341933708372Charlotte33751613Blakeney Park Dr.28277NC5933 Blakeney Park Dr.CharlotteCharlotte Eye, Ear, Nose & Throat2013-08-27T16:17:162013-08-27T18:40:05HP 2430- Gray lines on paperHP LJ 2430, S/N CNGKL00673, PG CT 168658... Printing gray lines on left side of paper... Replaced the fuser assembly, fuser gear kit and the Tray 2 pick up roller. Cleaned and tested the printer. ENT Printer3Normal334513131446Closed2.3833000Problem0127.8900000000Not Billed51.700033755829Joe Norcon(704) 295-341933708372Charlotte33743757Bill To28210NCDavid Lindsey 6035 Fairview Rd.Charlotte Eye, Ear, Nose & Throat2013-08-27T16:24:462013-08-27T18:33:46HP 4200- JammingHP LJ 4200, S/N USGNX55812, PG CT 444777... Printer is constantly jamming... Replaced (2) feed rollers in Tray 2. Cleaned and tested the printer. Located on 3rd floor in Business office3Normal334513131447Closed2.1500000Problem01188.4600000000Not Billed78.0100[email protected]33723549Debbie Estes803-951-226533708447ColumbiaUSA33754996First Community Bank-Forest Dr Cola29206SC4404 Forest DrColumbiaFirst Community Bank2013-08-27T18:40:242013-08-28T14:55:45HP LJ 5100dtn- JammingHP LJ 5100dtn, S/N CNBF211793, PG CT 55070... Jamming... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131448Closed20.2500000Problem010.0000000000Not Billed35.0000[email protected]33723466Wyn Smith803-980-800033708364Griffin33790781CC Dickson- Griffin, GA30224GA335 Hudson Rd.CC Dickson Co./URI2013-08-27T18:55:222013-08-27T19:25:53Dell 5210n- Needs CleaningDell LJ 5210n, S/N 7920HYT, PG CT 43510... Requested cleaning. Cleaned out entire printer & tested...3Normal334513131449Closed0.5000000Preventative Maintenance010.0000000000Not Billed50.000033755829Joe Norcon(704) 295-341933708372Charlotte33743757Bill To28210NCDavid Lindsey 6035 Fairview Rd.Charlotte Eye, Ear, Nose & Throat2013-08-27T19:48:062013-09-06T18:33:41Lex E360- Paper Tray IssueLexmark LJ E360, S/N 72M7N34, PG CT 171531.. having issue with tray due to broken spring on pick arm assembly... reset the spring on the pick arm assembly as a temporary fix. Customer will replace this printer if issue occurs again...3Normal334513131450Closed238.7500000Problem01117.0000000000Not Billed50.0000[email protected]33723716Patty Hinson704-290-500433708614Monroe33744241Bill To28110NCTom Wachob 3107 Chamber DrivePaceline, Inc (Rx Textiles)2013-08-27T20:13:272013-08-28T17:43:17HP 4345 - Display freezing up when scanningHP LJ 4345, S/N CNJYF14805, PG CT 268240... Display is freezing up when scanning... Reinitialized the hard drive and performed a cold reset to get the printer up to a ready state and working again. Tested and cleaned the printer.3Normal334513131451Closed21.5000000Problem010.0000000000Not Billed100.680033729929Steve Mounce33714028Columbia33751636Columbia Office29201SC1118 Shop RdColumbiaUS Laser, Inc.2013-08-27T20:19:592013-08-27T20:25:39HP LJ 4000 Pulling multiple pagesHP LJ 4000 SN: USMB205953, PG CT 562270... Pulling multiple pages... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131452Closed0.1000000Problem01155.6100000000Not Billed61.0000[email protected]33764173Brian Rater(803) 431-162733744381Charlotte33795061Main Location28273NC2127 Ayrsley Town Blvd Suite 301DMSI2013-08-28T12:51:192013-09-04T12:04:29HP LJ 4015X- JammingHP LJ 4015X, S/N CNDYB00847, PG CT 340226... Jamming and feeding 2 pages at once... Replaced the Tray 1 feed and sep rollers. Cleaned and tested the printer. 3Normal334513131453Closed167.2167000Problem010.0000000000Not Billed83.0000[email protected]33723466Wyn Smith803-980-800033708364Warner Robins33795101CC Dickson- Warner Robins31088GA217 South Commercial CirCC Dickson Co./URI2013-08-28T14:00:472013-09-06T20:13:32Dell 5210n- Transfer Roll ErrorDell LJ 5210n, S/N 7921K7K- printer is giving a 9.17 Transfer Roll Error... sent tech HVPS & transfer roller for repair. When tech was replacing the HVPS, it was shorted out. Sent customer a replacement printer. 3Normal334513131454Closed222.2167000Problem01117.0000000000Not Billed50.0000[email protected]33723400Sandy Ritch803-802-015533708298Fort Mill33743609Bill To29707SCSandy Ritch 1057 Red Ventures Dr. Suite 100Alemite2013-08-28T14:35:432013-08-29T13:09:04Brother 5750E- JammingBrother 5750E, S/N BROH6J513406, PG CT n/a... Jamming, cannot locate paper jam... Removed a piece of paper blocking the sensor in the paper tray. Cleaned and tested the printer.3Normal334513131455Closed22.5667000Problem010.0000000000Not Billed85.0000[email protected]33726162Thomas Sellers(803) 772-178333708684GrovetownUSA33747396Terminix-Grovetown, GA 3081330813GA316 UN Court3rd Party Service ZoneTerminix Service, Inc.2013-08-28T16:53:542013-09-06T16:10:33Lex T650- Excess toner on pagesLex T650, S/N 79571GT, PG CT 14194...Printer is dumping excess toner...Vacuumed toner spill and sent customer new toner. Issue fixed with new toner cartridge.3Normal334513131456Closed215.2833000Problem334513111260.4700000000Not Billed118.950033726134Dan Carter(704) 869-353133708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-08-28T17:05:322013-08-28T19:39:39HP LJ 4200- Maintenance MessageHP LJ 4200, S/N USBNL14970, PG CT 528630... getting "Perform Printer Maintenance" message... Installed a new fuser assembly, (2) feed rollers and a transfer roller. Reset the maintenance count. Cleaned and tested the printer.3Normal334513131457Closed2.5667000Preventative Maintenance01388.8000000000Not Billed215.7000[email protected]33723526Jamie Nolan803-802-810033708424Fort Mill33743861Bill To29715SCWill Wooten 100 Kingsley Park DrDomtar Paper - Fort Mill2013-08-28T20:59:322013-08-30T14:55:12HP LJ 4015- LCD display not coming onHP LJ 4015, S/N CNDY229836, PG CT 148... LCD display not coming on,... Replaced the formatter board and (2) feed rollers in tray 3. Cleaned and tested the printer. Customer Ref # 03916813Normal334513131458Closed41.9333000Problem01234.8700000000Not Billed147.9100[email protected]33723549Debbie Estes803-951-226533708447LexingtonUSA33751777FIrst Community Bank-Sunset29072SC5455 Sunset BlvdColumbiaFirst Community Bank2013-08-29T13:06:192013-10-09T13:30:47HP LJ P3005x- Making loud noiseHP LJ P3005, CNR1N01483, PG CT 170251... Making a clicking noise... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131459Closed984.4000000Problem01105.0000000000Not Billed50.0000[email protected]33764473Peter Simon(704) 437-708533713697Statesville33795482Peter Simon28625NC3313 Camden RdCharlotteCash2013-08-29T13:15:002013-08-29T13:24:11HP CLJ 2600-leaving void HP CLJ 2600n, S/N CNBC69P0N1, PG CT n/a...Mylar strip in the toner cartridge was obstructing the scanner laser causing a void on the printouts. Fixed the mylar strip, tested and cleaned the printer.3Normal334513131460Closed0.1500000Problem010.0000000000Not Billed50.000033751957Roschelle Wachter(704) 823-649533734277Charlotte33779182Infinisource Headquarters - Charlotte Office28277NC13024 Ballantyne Corp. Place Suite 400CharlotteInfinisource2013-08-29T14:37:172013-08-29T17:38:27HP LJ 9050- Tray 4 will not closeHP LJ 9050, S/N JPFL72N0D8, PG CT 249633... Tray 4 will not close; latch in tray believed to be broken because it isn't catching... The rail on the Tray 4 assembly was bent causing the tray not to close all the way and latch. I bent the rail back into position. Tested the printer.3Normal334513131461Closed3.0167000Problem0155.0000000000Not Billed25.0000[email protected]33723859Jim Epting803-777-510633708757Columbia33744527Bill To29208SCJim Epting 701 Main St.USC-School of Law2013-08-29T17:36:132013-09-06T13:20:50HP 4350- Jamming in the fuser. HP LJ 4350, S/N CNGXF93560, PG CT 16680... Jamming at the fuser... sent customer a repair quote for parts needed for repair - customer never approved, closing call & charging diagnostic fee...3Normal334513131462Closed187.7333000Problem0140.7600000000Not Billed57.200033755813Beth Henry(704) 295-344333708372Charlotte33743757Bill To28210NCDavid Lindsey 6035 Fairview Rd.Charlotte Eye, Ear, Nose & Throat2013-08-29T17:38:552013-08-29T18:59:17HP LJ 2430- Making loud noiseHP LJ 2430, S/N CNGKJ99813, PG CT 70950... making loud noise; also will not pull from paper tray... Replaced the Tray 2 pick up roller and the fuser gear kit. Cleaned and tested the printer. Located on 1st floor in Receiving Dept.3Normal334513131463Closed1.3500000Problem019.7200000000Not Billed52.5000[email protected]33723466Wyn Smith803-980-800033708364Gastonia33795668CC Dickson- Gastonia, GA28053NC1824 East Ozark Ave.CC Dickson Co./URI2013-08-30T13:56:172013-09-03T16:26:39Dell 5210- jammingDell 5210, S/N 7920HX4, PG CT 134902... Printer is jamming; customer can locate jam, but continues to jam after clearing... Replaced leaking toner cartridge, vacuumed loose toner. Replaced the Tray 1 pick up rollers. Cleaned and tested the printer.3Normal334513131464Closed98.5000000Problem0119.4400000000Not Billed55.0000[email protected]33723466Wyn Smith803-980-800033708364Gastonia33795668CC Dickson- Gastonia, GA28053NC1824 East Ozark Ave.CC Dickson Co./URI2013-08-30T13:57:542013-09-05T20:31:43Dell LJ 5210- CleaningDell LJ 5210, S/N 7921K5G, PG CT 60407... PM requested... Cleaned printer and replaced 2 pickup rollers. Tested...3Normal334513131465Closed150.5667000Preventative Maintenance01481.6200000000Not Billed231.5000[email protected]33726141Jay Harper(803) 772-178333708684GreenvilleUSA33747392Terminix-Greenville, SC 2960529605SC51 Kitty Hawk Rd3rd Party Service ZoneTerminix Service, Inc.2013-08-30T14:06:592013-09-10T16:14:00Lex T652- Making Squeaking NoiseLexmark T652, S/N 79507L6, PG CT 95976... making noise, jamming & smudged print jobs... found the solenoid clutch plate had come loose - reset the clutch plate; replaced the fuser; cleaned & tested...3Normal334513131466Closed266.1333000Problem0185.0000000000Not Billed50.0000[email protected]; [email protected]33723737Susan Hite803-898-554533708635Columbia33744283Bill To29214SCPO Box 125SC Dept. of Revenue2013-08-30T14:17:082013-08-30T18:45:41HP LJ 4350- JammingHP LJ 4350, S/N CNBXC51388, PG CT 238640... getting paper jam error, but can't find the jam... reset & cleaned the sensor flag. Cleaned and tested printer. 3Normal334513131467Closed4.4667000Problem01169.5000000000Not Billed47.2500[email protected]Terminix.com33726141Jay Harper(803) 772-178333708684SummervilleUSA33750283Terminix-Summerville, SC 2948329483SC10503 Highway 78 E3rd Party Service ZoneTerminix Service, Inc.2013-08-30T15:22:022013-08-30T19:22:42Lex T650- Fuser Cover Will not fitLexmark T650, S/N 794R5GB, PG CT 120425...Customer cannot fit fuser cover & cleaning wand onto the printer...tech was able to reset the fuser cover & the cleaning wand. Instructed the end user on how to reset/realign the parts if they come loose again...3Normal334513131468Closed4.0000000Problem01514.1200000000Not Billed262.0000[email protected]33723466Wyn Smith803-980-800033708364Warner Robins33795101CC Dickson- Warner Robins31088GA217 South Commercial CirCC Dickson Co./URI2013-08-30T20:29:412013-09-06T17:45:43Dell LJ 5210N - Image issueDell LJ 5210n, S/N 7921K69, PG CT 39499... Shipping customer a refurbished printer.3Normal334513131469Closed165.2667000Problem01138.4000000000Not Billed57.530033740976Diane Watson(803) 359-448033724831LexingtonUSA33766945Main Location29072SC502 N. Lake DrColumbiaThe Braces Place2013-09-03T18:06:522013-09-17T19:22:04HP LJ 1020- Printer Feeding Multiple pagesHP LJ 1020, S/N CNBOK11097, PG CT 1234...feeding multiple pages...Replaced the pick up roller & sep pad in tray 2. Cleaned and tested printer. 3Normal334513131470Closed337.2667000Problem01209.3400000000Not Billed115.9500[email protected]33726162Thomas Sellers(803) 772-178333708684John Island33796021Terminix- Johns Island, SC29455SC3145 Maybank HwyTerminix Service, Inc.2013-09-03T18:24:422013-09-05T14:39:44Lex T640- JammingLexmark T640, S/N 7907CH5, PG CT 45249...Printer is jamming and not picking up paper...replaced tray 1 feed rollers. Cleaned and tested printer.3Normal334513131471Closed44.2500000Problem01202.7000000000Not Billed109.000033755832Clay Chapman(704) 295-342033708372Charlotte33743757Bill To28210NCDavid Lindsey 6035 Fairview Rd.Charlotte Eye, Ear, Nose & Throat2013-09-03T20:40:212013-09-04T17:09:37HP 4200- JammingHP LJ 4200, USGNX55812, PG CT 445500... Continuously jamming... The fuser assembly fixing film was torn apart. Replaced the fuser assembly. Tested the printer. See previous WO# 1447 (3rd floor business office)3Normal334513131472Closed20.4833000Call Back01225.0000000000Not Billed214.9600[email protected]33723567Leroy Gibson803-798-569333708465Irmo33796139Old Bush River Rd29212SC5126 Old Bush River RdColumbiaGrease Monkey2013-09-04T13:20:342013-09-04T13:28:17HP LJ 4100n - Refurb printer soldHP LJ 4100n, S/N USBNJ06841, PG CT 462194... Sold refurbished printer... Installed parts as needed. Delivered. 3Normal334513131473Closed0.1333000New Install01261.3600000000Not Billed165.0000[email protected]33723466Wyn Smith803-980-800033708364Florence33796145CC DIckson- Florence, SC29501SC307 N. Curry Ln.CC Dickson Co./URI2013-09-04T13:27:372013-09-05T17:09:16Dell 5210n- Paper Jam ErrorDell LJ 5210n, S/N 7927G1F, PG CT 138936... Paper jam... Replaced the fuser and tray 1 pickup rollers. Cleaned and tested printer. 1st of 3 printers serviced. 3Normal334513131474Closed27.7000000Problem01245.6000000000Not Billed199.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-09-04T17:12:132013-09-06T18:26:45HP CLJ 4700 - Needs new fuserHP CLJ 4700, S/N JPTLC31506, PG CT 297450... Fuser kit @ 2% remaining... Installed new fuser kit. Cleaned and tested the printer.3Normal334513131475Closed49.2333000Problem010.0000000000Not Billed108.000033755829Joe Norcon(704) 295-341933708372Charlotte33751613Blakeney Park Dr.28277NC5933 Blakeney Park Dr.CharlotteCharlotte Eye, Ear, Nose & Throat2013-09-04T17:44:032013-09-06T18:18:57HP 2430- Crinkling paper and lines down pageHP 2430, S/N CNGKL00673, PG CT 169040... Customer is experience another issue with printer- crinkling paper and leaving lines down center of page... Replaced defective fuser assembly. Tested the printer. Please see previous WO#14463Normal334513131476Closed48.5667000Call Back01169.5000000000Not Billed95.0250[email protected]33764995Brad Harrison(678) 501-403033744913Summerville33796224Summerville Children's Dentistry29485SC302-B Midland PkwyCreative Office Solutions2013-09-04T18:47:272013-09-05T14:16:52Dell 3330DN- Ghosting down Center of PageDell 3330DN, S/N 721K1KW, PG CT 69105...Printer was ghosting down center of page...discovered drum was bad, replaced with drum from other printer and contacted customer to let them know 2 drums needed to be ordered. Reset drum and tested.3Normal334513131477Closed19.4833000Problem33451311158.7100000000Not Billed59.950033726134Dan Carter(704) 869-353133708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-09-05T12:34:402013-09-06T18:14:16HP LJ 4200- Needs Maintenance KitHP LJ 4200, S/N USGNN27064, PG CT 1068320... Needs Maintenance... Replaced the fuser assembly (customer supplied), transfer roller and (2) feed rollers. Cleaned and tested the printer.3Normal334513131478Closed29.6667000Problem01289.0800000000Not Billed221.5000[email protected]33723466Wyn Smith803-980-800033708364Seneca33796396CC Dickson- Seneca, SC29678SC539 Bypass 123 Suite DCC Dickson Co./URI2013-09-05T14:25:162013-09-09T13:47:35Dell 5210n- JammingDell 5210N, S/N 7921K6L, PG CT 260135...Printer is jamming...Tech installed new fuser and rollers to fix issue, also installed new fuser wand per customer request. Cleaned and tested.3Normal334513131479Closed95.3667000Problem33453694139.8400000000Not Billed71.000033765164Harold Ingram(843) 662-147633708364Florence33796145CC DIckson- Florence, SC29501SC307 N. Curry Ln.CC Dickson Co./URI2013-09-05T17:21:502013-09-05T17:31:36Dell LJ 5210n - PMDell LJ 5210n, 7927G09, PG CT 3931... PM... replaced worn rollers as needed. Printer is having issue connecting to the network. Brought the printer back to USL to test the network connection - tested fine. Shipped the printer back to the location. Cleaned and tested printer. 3Normal334513131480Closed0.1667000Preventative Maintenance3345369410.0000000000Not Billed50.000033765164Harold Ingram(843) 662-147633708364Florence33796145CC DIckson- Florence, SC29501SC307 N. Curry Ln.CC Dickson Co./URI2013-09-05T17:37:212013-09-05T17:38:56Dell Color LJ 3115cn MFP - PMDell CLJ 3115cb MFP, S/N 0934491403, PG CT 4036... PM... Cleaned and tested printer. 3Normal334513131481Closed0.0167000Preventative Maintenance01359.9500000000Not Billed184.0000[email protected]33723577J'Tanya Adams(800) 348-8065; 704348800333708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-09-06T12:18:222013-09-09T20:14:18IBM Info1852- Maintenance MessageIBM Info1852, S/N 7941D0C, PG CT 625132... Printer is displaying "Maintenance Required" message... Replaced the fuser assembly. Reset the maintenance count. Cleaned and tested the printer. 28th floor3Normal334513131482Closed79.9333000Problem010.0000000000Not Billed50.000033755829Joe Norcon(704) 295-341933708372Charlotte33743757Bill To28210NCDavid Lindsey 6035 Fairview Rd.Charlotte Eye, Ear, Nose & Throat2013-09-06T12:59:312013-09-06T18:07:05Lex E360- JammingLexmark E360, S/N 72MRBRX, PG CT 68170... jamming... Cleaned the feed rollers and tested the printer. 1st Floor- ask for Dr. Hammond's printer3Normal334513131483Closed5.1333000Problem01312.4800000000Not Billed106.000033765276Mark Griffin(704) 737-120133708546Charlotte33796570Kaman Industrial Technologies28273NC9800 Southern Pine Blvd Suite NMinarik Automation & Control2013-09-06T14:25:552013-09-06T17:58:08HP 4100- JammingHP LJ 4100, S/N USLND15564, PG CT 385620... Jamming; paper fused to roller... Replaced the fuser assembly and (2) feed rollers. Cleaned and tested the printer.3Normal334513131484Closed3.5500000Problem011047.2900000000Not Billed582.8800[email protected]33741645Allen Lineberger(704) 972-102033725348CharlotteUSA33767620Main Location28277NC11405 North Community House Rd Suite 600CharlotteSompo Japan Insurance Co. of America2013-09-06T14:28:122013-10-17T18:53:01Canon C2880i Color Copier - lines down pagesCanon Imagerunner C2880I Copier, S/N 21JUJ01861, PG CT 432961... printing black lines down side of pages... Replaced pickup/sep rollers 3 per tray, replaced transfer roller. replaced transfer belt, replaced transfer cleaning assembly, replaced all 4 drums, and cleaned inside of copier. Tested multiple copies and prints color and B&W look great. close 3Normal334513131485Closed988.4167000Problem010.0000000000Not Billed50.0000[email protected]33723848Teresa Morrison803.777-749133708746Columbia33782961Cliff Building29205SC1321 Whaley StreetUSC-Housing Information & Resources2013-09-06T14:35:292013-09-16T14:13:43Dell 2335- Grinding Noise and Feed IssueDell LJ 2335 MFP, S/N 2FL5FFG1, PG CT 1234... Printer is making a grinding noise; also, not picking up paper from feed tray... Gave a repair quote. Customer refused repair. 3Normal334513131486Closed239.6333000Problem01160.9200000000Not Billed129.0000[email protected]33723466Wyn Smith803-980-800033708364Rock Hill33743741Bill To29731-3501SCWyn Smith PO Box 13501CC Dickson Co./URI2013-09-06T14:41:272013-09-06T17:32:22HP LJ 8150- Ghost ImagesHP LJ 8150, S/N USBC008365, PG CT 344240... Printing ghost/faded images on pages... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131487Closed2.8500000Problem334536941301.3600000000Not Billed205.0000[email protected]33723466Wyn Smith803-980-800033708364GreenvilleUnited States33770495CC Dickson-Greenville, NC27858NC2295 County Home Rd3rd Party Service ZoneCC Dickson Co./URI2013-09-06T18:07:202013-09-06T18:10:34Dell LJ 5210n - Shipping Refurbished printerDell LJ 5210n, S/N 7921KCF, PG CT 201604... Shipping a refurbished printer... Replaced fuser and tray 1 pickup roller. Cleaned tested and shipped printer. 3Normal334513131488Closed0.0500000Problem010.0000000000Not Billed50.000033755829Joe Norcon(704) 295-341933708372Charlotte33743757Bill To28210NCDavid Lindsey 6035 Fairview Rd.Charlotte Eye, Ear, Nose & Throat2013-09-06T18:39:062013-09-06T18:39:33HP 4200 - Paper jam about every 30 pagesHP 4200, S/N USGNX55812, PG CT 445711... Paper jam about every 30 pages... This printer was sitting on top of a filling cabinet and this caused the frame of the printer to warp. This issue caused the lifter motor for Tray 2 to bind when it needed to lift and this caused the paper jams. I informed Joe and he is going to replace this printer and find a new place to put the new printer so it doesn't sit on top of a filing cabinet.3Normal334513131489Closed0.0000000Problem010.0000000000Not Billed50.000033755829Joe Norcon(704) 295-341933708372Charlotte33743757Bill To28210NCDavid Lindsey 6035 Fairview Rd.Charlotte Eye, Ear, Nose & Throat2013-09-06T18:42:582013-09-06T18:43:25HP 2430 - Does not printHP LJ 2430, S/N CNGKJ99778, PG CT 123250... will not print... Reseated the USB cable; instructed the end user to power cycle their PC to resolve the issue...3Normal334513131490Closed0.0167000Problem010.0000000000Not Billed68.0000[email protected]33723466Wyn Smith803-980-800033708364Rock HillUSA33750318CC Dickson-Rock Hill, SC 2973029730SC456 Lakeshore ParkwayCharlotteCC Dickson Co./URI2013-09-06T18:48:102013-09-06T18:51:07Dell 5230 - Toner dumpDell 5230, S/N 794VNNK, PG CT 77266... Toner dump... Cleaned the entire printer. Replaced the charge roller due to toner causing a noise in the bearings. Tested the printer. RA# 128205-D3Normal334513131491Closed0.0500000Problem0175.0000000000Not Billed50.0000[email protected]33723398Roxanne Fitzhenry704-930-215433708296CharlotteUSA33755690Airgas National Welders-Charlotte28208NC3101 Stafford DrCharlotteAirgas National Welders2013-09-06T18:59:552013-09-06T19:00:38Dell 2330 - JammingDell LJ 2330, S/N 7216DXZ, PG CT 254826... Jamming... Tray 1 had legal size paper in it. However the printer settings for Tray 1 were set to letter size, causing a timing issue with the sensors and giving a paper jam. Tech changed the settings to legal size paper and the printer tested fine...3Normal334513131492Closed0.0167000Problem01157.5000000000Not Billed85.00000 33708684GrovetownUSA33747396Terminix-Grovetown, GA 3081330813GA316 UN Court3rd Party Service ZoneTerminix Service, Inc.2013-09-06T19:10:342013-09-06T19:37:29Lex T650- Squealing Noise Lexmark T650, S/N 79571GT, PG CT 74194...loud squealing noise...removed main board; lubricated drive unit; determined the noise was coming from the fuser gears; lubricated the gears and tested. 3Normal334513131493Closed0.4500000Problem010.0000000000Not Billed50.0000[email protected]33723885Ted Hand704-338-999933708783Atlanta33744579Bill To30348GAc/o Cox Media Group PO Box 105376Cox Media Group2013-09-06T19:29:592013-09-09T20:01:09Dell LJ 3330 - Says to load paper with paper in the trayDell LJ 3330, S/N 721753N, PG CT 37045... Says to load paper with paper already in the tray... Replaced the pick up rollers (customer supplied). Cleaned and tested the printer.3Normal334513131494Closed72.5333000Problem010.0000000000Not Billed50.0000[email protected]33723885Ted Hand704-338-999933708783Atlanta33744579Bill To30348GAc/o Cox Media Group PO Box 105376Cox Media Group2013-09-06T19:31:392013-09-09T19:43:11HP CLJ 5550 - Black bar on printoutsHP CLJ 5550, S/N JPFC59802W, PG CT 362427... Black bar on printouts... The issue was with the print driver. Customer was using an HP 4500 print driver. Tech added an HP 5550 driver to one PC and tested. Resolved the issue...3Normal334513131495Closed72.2000000Problem010.0000000000Not Billed280.5000[email protected]33765347Bill Thomas33708579Hanahan33744171Bill To29410-2926SCAttn: Accounts Payable 1013 Bankton Cir.Port Watch Logistics2013-09-06T20:15:382013-09-18T14:47:35Lex X656dte MFP- PM requestedLexmark X656dte, S/N 79G3YCM, PG CT 172491... maintenance requested...replaced maintenance kit and ADF kit, cleaned and tested 3Normal334513131496Closed282.5333000Problem010.0000000000Not Billed42.5000[email protected]33765347Bill Thomas33708579Hanahan33744171Bill To29410-2926SCAttn: Accounts Payable 1013 Bankton Cir.Port Watch Logistics2013-09-06T20:16:172013-09-18T18:22:29Lex X656dte MFP- PM requestedLexmark X656dte, S/N 79G3YD7, PG CT 37598...PM requested...no issues found at this time...cleaned and tested3Normal334513131497Closed286.1000000Preventative Maintenance01298.2500000000Not Billed104.0000[email protected]33765429Tina Robinson(704) 733-971333745231Charlotte33796742Billing Location28205NC615-A Melanie Ct.Cavalier Management Group2013-09-09T13:19:282013-09-09T19:39:31HP 4100N- Fuser ErrorHP LJ 4100N, S/N USBNH18382, PG CT 66832... Printer is giving customer 50.2 fuser error... Replaced the fuser assembly. Cleaned and tested the printer. Office located in Doral Apartment building3Normal334513131498Closed6.3333000Problem0148.2600000000Not Billed76.000033755832Clay Chapman(704) 295-342033708372CharlotteUSA33768075West Arbor-1st Floor28262NC2325 West Arbors Dr 1st FloorCharlotteCharlotte Eye, Ear, Nose & Throat2013-09-09T14:33:362013-09-09T19:34:52HP LJ P3005N- JammingHP LJ P3005N, S/N CND1R20448, PG CT 233641... Printer is continuously jamming... Replaced the pick up roller and sep pad kit for Tray 2. Removed a paper jam from the fuser. Cleaned and tested the printer.3Normal334513131499Closed5.0167000Problem0152.5500000000Not Billed69.000033747182Jonathan Couch(704) 770-140233708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-09-09T16:11:152013-09-09T19:24:01HP LJ 4300- Not connecting to networkHP LJ 4300, S/N CNGY514259, PG CT 226700... Not connecting to network... Replaced the NIC card. Configured the card. Cleaned and tested the printer.3Normal334513131500Closed3.2167000Problem01165.2400000000Not Billed58.490033729539Home User33713697Irmo33796851Sandra J. Teel 803-479-5950[email protected]29212SC205 Weeping CherryCash2013-09-09T18:24:302013-09-16T14:29:45HP CLJ 5550dn- JammingHP CLJ 5550dn, S/N JPFC56062, PG CT 137230... jamming... The tray 2 paper pickup assembly feed guide had popped out of place - reset the guide; replaced worn rollers as needed. Cleaned and tested printer. 3Normal334513131501Closed164.0833000Problem0199.0400000000Not Billed54.9500[email protected]33723834James D.803-777-612833708732Columbia33744477Bill To29208SCJames Ham, RM:109 631 Sumter Street RM 109USC-Dept. of Chemistry2013-09-09T19:16:032013-09-12T16:58:42HP CLJ CP3505dn- 59.CO ErrorHP CLJ CP3505dn, S/N CNBC8690SC, PG CT 156320... 59.CO Error... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131502Closed69.7000000Problem0152.5500000000Not Billed69.0000[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-09-09T19:28:572013-09-09T19:29:40HP LJ 4300 - ********* on display, will not printHP LJ 4300, S/N CNGY513107, PG CT 18012... Display has ******* and will not print... Replaced the NIC card. Configured the NIC card and tested and cleaned the printer.3Normal334513131503Closed0.0167000Problem01398.5600000000Not Billed266.7000[email protected]33723577J'Tanya Adams(800) 348-8065; 704348800333708475Charlotte33743963Bill To28202NCAccounts Payable 214 North Tryon St., 28th FlHearst Service Center2013-09-09T20:18:362013-09-09T20:19:47HP LJ P4014 - 50.2 fuser errorHP LJ P4014, S/N CNDX225110, PG CT 358443s... 50.2 fuser error... Replaced the fuser assembly and (2) feed rollers. Cleaned and tested the printer.3Normal334513131504Closed0.0167000Problem01176.9600000000Not Billed123.7000[email protected]33723420Anne Pollard704-571-275333708318Charlotte33743649Bill To28273NCGrace Messina/Finance 9300 Arrowpoint Blvd.APM Terminals - Chlt (Grace Messina) (Charlotte, NC)2013-09-09T20:26:172013-09-11T19:44:14HP LJ 4345mfp- Feed IssueHP LJ 4345mfp, S/N CNBYF00462, PG CT 57248... Feed Issue; top feeder is picking up multiple pages during scanning... Installed a ADF maintenance kit and (2) feed rollers for Tray 2. Cleaned and tested the printer.3Normal334513131505Closed47.3000000Problem01652.9100000000Not Billed232.0000[email protected]33765586Leonardo Arteaga, Jr.(980) 322-944033745351Charlotte33796939Billing Location28213NC5928 N. Tryon St.Queen City Sheet Metal2013-09-10T12:51:102013-09-17T12:19:22HP Designjet 1050C- Printhead Belt BrokenHP Designjet 1050C, S/N SG24UU319Y, PG CT N/A... belt is broken (shredded)... replaced & aligned the carriage belt kit. Replaced he tension assembly kit. Vacuumed out all debri & cleaned the pathway of dried ink. Tested.3Normal334513131506Closed167.4667000Problem01107.0000000000Not Billed50.0000[email protected]33723661David Durden704-408-618833708559DavidsonUSA33748563Davidson College28035NC120 Glasscow St.CharlotteDavidson College2013-09-10T14:21:132013-09-10T15:55:11HP LJ 9040dn- Paper feeder flap brokenHP LJ 9040dn, S/N JPRCC580QX, PG CT 986550... Multiple issues: 1. right peg of the paper feeder flap on the fuser has broken off, so it no longer stays in place 2. toner cartridge will not go down in the back, something seems to be blocking it from inserting fully, cannot find source... Removed the broken flap from the fuser assembly. This flap was just a hand guard from the heat roller and served no functionality of operation of the fuser assembly. The second issue was the transfer roller assembly was not fully seated which caused the toner cartridge not to engage. Cleaned and tested the printer. Printer located in Serials Dept of E.H. Little Library3Normal334513131507Closed1.5667000Problem01137.5200000000Not Billed50.0000[email protected]33723566Jimmy Watterson803-513-588233708464W. Columbia33743941Bill To29169SCJimmy Watterson 745 Sunset BlvdGraybar Electric Co.2013-09-10T15:26:212013-09-16T14:24:36Lex T640- Toner Sensor ErrorLexmark LJ T640, S/N 7929Z59, PG CT 255981... Printer is giving a Toner Sensor Error message... Replaced the toner sensor. Cleaned and tested printer. 3Normal334513131508Closed142.9667000Problem01145.0800000000Not Billed51.7000[email protected]33723678Ray Kofoed704-299-592533708576Charlotte33744165Bill To28214NCAccounts Payable 9015 Air Park West Dr, Suite APitney Bowes Presort Services2013-09-10T16:08:132013-09-10T17:48:09HP LJ M603N - Grinding NoiseHP LJ Enterprise 600 M603N, S/N CNCCDCF1BF, PG CT 59899... Printer is making a grinding noise and not pulling paper from drawer when paper is low... Replaced (2) feed rollers. Cleaned and tested the printer. Printer 1 of 2.3Normal334513131509Closed1.6667000Problem0152.5000000000Not Billed25.0000[email protected]33723678Ray Kofoed704-299-592533708576Charlotte33744165Bill To28214NCAccounts Payable 9015 Air Park West Dr, Suite APitney Bowes Presort Services2013-09-10T16:09:332013-09-10T17:44:19HP LJ P1505- JammingHP LJ P1505, S/N VNB3J33486, PG CT 24643... Jamming... The shutter on the toner cartridge was broken, causing a paper jam. Removed the shutter from the toner cartridge. Cleaned and tested the printer. Printer 2 of 23Normal334513131510Closed1.5833000Problem01349.2000000000Not Billed115.7000[email protected]33765702Sarah Wooten(803) 212-650733708436Columbia33797084Main Location29201SC1501 Main St. 5th FloorAdams and Reese/Ellis Lawhorne2013-09-10T16:15:492013-09-11T14:05:28HP LJ 4350- Blurry PrintingHP LJ 4350, S/N CNGXF75102, PG CT 358739... Blurry printing... Replaced fuser and rollers. Cleaned and tested printer. 3Normal334513131511Closed21.8333000Problem01142.5000000000Not Billed66.0000[email protected]33723541Barbara Hilson972-226-340033708439Charleston33755090Starkey Mortgage - Charleston, SC29405SCDeborah Cahoon 3955 Faber Place Dr, Suite 1023rd Party Service ZoneEncon Systems2013-09-10T18:07:502013-09-16T13:10:38HP LJ 4345 MFP- Network Connection IssueHP LJ 4345 MFP, S/N CNJYF06824 ...... Printer is showing 0.0.0.0 for network configuration- had the end user go into the setting and show the correct IP, but Corporate office cannot ping it or anything; suspects possibly a bad network card Network is defective. Tested printer by connecting it to another printer port and testing. 3Normal334513131512Closed139.0500000Problem010.0000000000Not Billed50.000033755829Joe Norcon(704) 295-341933708372Pineville33751621Pineville28210NC10512 Park Rd Suite 200CharlotteCharlotte Eye, Ear, Nose & Throat2013-09-10T19:33:542013-09-11T13:02:37Lex E360- JammingLexmark E360, S/N 72MVFFL, PG CT 28161... Continuously jamming,... Cleaned the pick up rollers; tested the printer. 3Normal334513131513Closed17.4833000Problem010.0000000000Not Billed100.0000[email protected]33726141Jay Harper(803) 772-178333708684AndrewsUSA33747186Terminix-Andrews, NC 2890128901NC203 First Street3rd Party Service ZoneTerminix Service, Inc.2013-09-10T19:52:332013-09-18T13:31:16HP LJ 500 MFP- Firmware Upgrade ErrorHP LJ 500 MFP, S/N MXDCF7Q0N7, PG CT N/A... - error occurred during firmware update, screen shows initial HP logo, but will not move past that... Arrived onsite and check secure disk error was on screen. Rebooted printer and unable to access any other menu or options except in service mode to attempt firmware flash and hard drive clear. Worked with HP support - attempted multiple firmware loads via USB port and clear hard disk options. Nothing cleared the error to get the printer in ready state.3Normal334513131514Closed185.6500000Problem0155.0000000000Not Billed50.000033729539Home User33713697Waxsaw33804671William G. Walker[email protected] 704-243-2596 704-400-5238 (cell)28173NC7601 Brookmont LnCash2013-09-11T13:56:492013-09-11T19:28:03HP CLJ 2600n- Skewed printingHP CLJ 2600n, S/N CNGC62Q1NQ, PG CT 20681... Printing is skewed to the right of page... The problems were coming from his cmp toner cartridges. I am only charging a diagnostics charge for this service call. 3Normal334513131515Closed5.5333000Problem01506.6200000000Not Billed287.6500[email protected]33726141Jay Harper(803) 772-178333708684RidgelandUSA33750272Terminix-Ridgeland, SC 2993629936SC32 Browns Cove RdColumbiaTerminix Service, Inc.2013-09-11T14:10:042013-09-27T13:35:14Lex T650- Grinding NoiseLexmark T650, S/N 7942Y6N, PG CT N/A...making grinding noise & smudged print... replaced mk; cleaned & tested...3Normal334513131516Closed383.4167000Problem01144.8200000000Not Billed51.700033773149Ross Bryan(803) 794-371233708345Rock Hill33804685Rock Hill Branch29730SC128 E. Main St. Suite #201Burkett, Burkett & Burkett2013-09-11T14:39:472013-09-11T19:23:37HP LJ M4345- JammingHP LJ M4345, S/N CNDC79D0M1, PG CT 578703... Printing is continuously jamming... Removed a paper jam from the fuser assembly. Replaced (2) pick up rollers in Tray 3. Cleaned and tested the printer.3Normal334513131517Closed4.7333000Problem01270.2400000000Not Billed73.490033773200Jeanetta Williams(803) 535-505933708390Orangeburg33743793Bill To29115SCAccounts Payable 400 Magnolia StreetClaflin University2013-09-11T18:27:172013-10-25T19:49:55HP CLJ 5500- JammingHP CLJ 5500, S/N JPFK004768, PG CT 134740... Jamming...Replaced rollers. Cleaned and tested printer. 3Normal334513131518Closed1057.3667000Problem01159.1200000000Not Billed52.5500[email protected]33723708Diana Fromdahl704-551-150933708606Charlotte33744225Bill To28209NCAccounts Payable 4201 Congress Street, Ste 340Rexam, Inc.2013-09-11T19:13:222013-09-12T14:22:25HP LJ P4015-PM RequestedHP LJ 4015, S/N CNDY276228, PG CT 310601... PM requested... Replaced (1) pick up roller and (2) feed rollers. Cleaned and tested the printer. 1 of 5 Printers Require Preventative Maintenance3Normal334513131520Closed19.1500000Preventative Maintenance0194.6200000000Not Billed27.5500[email protected]33723708Diana Fromdahl704-551-150933708606Charlotte33744225Bill To28209NCAccounts Payable 4201 Congress Street, Ste 340Rexam, Inc.2013-09-11T19:19:152013-09-12T14:26:24HP LJ P4015-PM RequestedHP LJ 4015, S/N CNDY241523, PG CT 102474... PM requested... Replaced (1) pick up roller and (2) feed rollers. Cleaned and tested the printer. 2 of 5 Printers Require Preventative Maintenance3Normal334513131521Closed19.1167000Preventative Maintenance01284.7000000000Not Billed90.7000[email protected]33723708Diana Fromdahl704-551-150933708606Charlotte33744225Bill To28209NCAccounts Payable 4201 Congress Street, Ste 340Rexam, Inc.2013-09-11T19:23:312013-09-12T14:31:30HP 4250-PM requestedHP 4250, S/N CNRXL98658, PG CT 213880... PM requested... Replaced (2) feed rollers and the fuser assembly. Cleaned and tested the printer. 3 of 5 Printers Require Preventative Maintenance3Normal334513131522Closed19.1333000Preventative Maintenance0180.5800000000Not Billed26.7000[email protected]33723708Diana Fromdahl704-551-150933708606Charlotte33744225Bill To28209NCAccounts Payable 4201 Congress Street, Ste 340Rexam, Inc.2013-09-11T19:26:392013-09-12T14:35:01HP LJ 4250 - PM RequestedHP LJ 4250, S/N CNRXK91008, PG CT 517442... PM Requested... Replaced (2) feed rollers. Cleaned and tested the printer. 4 of 5 Machines Require Maintenance3Normal334513131523Closed19.1500000Preventative Maintenance01137.1200000000Not Billed52.550033773214Margaret Gaddis(803) 777-716133708724Columbia33786485Dean's Office29201SCPetigru College (Corner of Pickens and Greene St.)USC-College of Arts & Science2013-09-11T20:03:362013-09-16T13:55:43HP LJ 4345 MFP-Broken PartHP LJ 4345 MFP, S/N CNJYF33239, PG CT 12010... Top assembly will not close... Reset the part back in place; replaced worn rollers. Cleaned and tested printer. 3Normal334513131524Closed113.8667000Problem01105.0000000000Not Billed50.0000[email protected]33763661Michelle Rivera(847) 897-721733744073CharlotteUnited States33804809Chiquita Brands28202NC550 South Caldwell Street Suite 1010CharlotteGenesis Technologies, Inc.2013-09-12T12:33:462013-09-16T14:32:28HP CLJ CM6040F MFP-Not InitializingHP CLJ CM6040F MFP, S/N JPCCB160R8, PG CT 214840... Not Initializing all the way... The display was black with no LED's lit. Engine test only worked with the formatter removed from the printer. Replaced the formatter and received a memory error. Replaced the memory module (both parts supplied by Genesis Technologies). Cleaned and tested the printer. 3Normal334513131525Closed97.9833000Problem33451314180.5800000000Not Billed26.7000[email protected]33723708Diana Fromdahl704-551-150933708606Charlotte33744225Bill To28209NCAccounts Payable 4201 Congress Street, Ste 340Rexam, Inc.2013-09-12T13:47:182013-09-12T14:51:51HP LJ P4015 - PM RequestedHP LJ P4015, S/N CNDY381260, PG CT 76963... PM requested... Replaced (2) feed rollers. Cleaned and tested the printer. 5 of 5 Printers Required Preventative Maintenance3Normal334513131527Closed1.0667000Preventative Maintenance0155.0000000000Not Billed35.0000[email protected]33723842Frederick Clinton803-777-969833708740Columbia33744493Bill To29208SCBarbara Friendly 1600 Hampton St.. Ste. 736USC-Development Office2013-09-12T13:52:442013-09-26T19:40:24HP LJ 5 - Toner Dump, Needs CleaningHP LJ 5, S/N USHC034125, PG CT 175431...Toner dump - requested cleaning... cleaned out printer. Tech determined the printer needs a fuser. Gave customer a repair quote for replacing the fuser - never heard back from anyone after multiple voice mails. Closing call...3Normal334513131528Closed341.8000000Problem01331.5200000000Not Billed159.0000[email protected]33723830Valerie Griffin803-777-471233708728Columbia33744469Bill To29208SCCarolyn Risinger 715 Sumter St./Room 609USC-College of Pharmacy2013-09-12T14:15:272013-09-16T13:46:43Dell 5310 N - JammingDell LJ 5310N, S/N 790ZXTB, PG CT 488906... Jamming... Replaced the fuser. Cleaned and tested printer. 3Normal334513131529Closed95.5167000Problem01931.2100000000Not Billed454.0000[email protected]33773293Rhonda Lowthorp(704) -873-723733752850Statesville33804847Main Location28625NC2503 Northside DriveCharlotteBruning & Federle2013-09-12T14:46:592013-09-18T12:56:37HP Designjet T1100-Service Station ErrorHP Designjet T1100, S/N MY7AN4C067, PG CT N/A... -Getting Service Station Error... 1st trip checked belt and other internal parts, removed cover and cleaned service station of built up ink. Still no fix so ordered service station for repair. 2nd trip replaced service station, updated firmware to newest release as requested by customer since plotter never had a firmware update loaded. Tested internal prints and network prints after firmware completed. Close3Normal334513131530Closed142.1667000Problem0168.4800000000Not Billed22.1200[email protected]33723549Debbie Estes803-951-226533708447Lexington338049825455 Sunset Blvd - Branch29072SC5455 Sunset Blvd ColumbiaFirst Community Bank2013-09-12T17:23:272013-09-17T19:27:20HP CLJ 4600 - will not printHP CLJ 4600, S/N JPDKF27103... Have to turn printer off/on to get to print...Replaced the 600n network card, Tray 2 pickup rollers. Cleaned and tested printer. 3Normal334513131531Closed122.0667000Problem01353.5200000000Not Billed159.0000[email protected]33723604Thomas Blackwell803-407-567833708502Irmo33748703Toyota - 970 Columbiana29063SC970 Columbiana DrColumbiaJim Hudson Automotive2013-09-12T17:46:422013-09-16T13:38:59LEXMARK T642 - "Service Error" Message, Code 922.02Lexmark T642, S/N 790W49L, PG CT 295497... 922.02 Fuser Error... Replaced the fuser. Cleaned and tested printer. 3Normal334513131532Closed91.8667000Problem01169.5000000000Not Billed94.5000[email protected]33723786Matthews Sellers803-772-178333708684WandoUSA33750285Terminix-Wando, SC 2949229492SC2043 Wambaw Creek Road3rd Party Service ZoneTerminix Service, Inc.2013-09-12T18:49:362013-09-16T13:51:09HP M3035 MFP - Paper JamHP LJ M3035 MFP - S/N JPQCD08233 - Paper Jam in the document feeder. Tech removed paper jam and instructed end user on how to find and remove any jams in the future... 3Normal334513131533Closed91.0333000Problem010.0000000000Not Billed50.0000[email protected]33723588Peggy Brown704-588-110033708486PinevilleUSA33757956Industrial Piping28134NC800 Culp RdCharlotteIndustrial Piping, Inc.2013-09-12T19:25:222013-09-13T12:37:09HP LJ P1505 - Making Loud NoiseHP LJ P1505, S/N VND3H33270, PG CT 35472... making loud noise... The fixing assembly on the fuser was tearing apart causing the noise. The customer did not want to repair the printer due to the cost of the part. 3Normal334513131534Closed17.2000000Problem01160.0000000000Not Billed53.1200[email protected] 33728698Lisa Rivera(480) 368-0011 x199833713026ColumbiaUSA33750012Fidelity National Financial29201SC1911 Gadsden StColumbiaFlexPrint, Inc.2013-09-13T12:25:012013-09-13T20:10:29HP C CLJ 4600HP CLJ 4600, S/N JPCKD35136, PG CT 81470... Blank Display... Replaced the Display Control Panel & tray 2 pickup rollers. Cleaned and tested printer. 3Normal334513131535Closed7.7500000Problem01204.7400000000Not Billed74.000033773453Christy Bolin(803) 892-542633752939Gilbert33805100Main Location29045SC4079A Augusta HighwayColumbiaMorgan's Pharmacy2013-09-13T13:21:182013-09-13T18:03:50Lexmark T644-Leaving Black LinesLexmark LJ T644, S/N 7901G9P, PG CT 481327... Smudges on each page... Replaced the charge roller & tray 1 pick up rollers. Cleaned and tested printer. 3Normal334513131536Closed4.7000000Problem0179.5000000000Not Billed12.0000[email protected]33723788Jovena Mouzone843-727-356633708686Charleston33744385Bill To29401SC24 N Market St, St # 120The Art Institute of Charleston2013-09-13T15:40:242013-10-07T12:17:10HP 4250-Black Streaks and Smudges HP LJ 4250, SN N/A... leaving streaks on pages & smudging... tech determined printer needs a MK. Sent quote to replace MK; made multiple attempts to contact customer regarding repair - no response - closing call... 3Normal334513131537Closed572.6167000Problem01181.2500000000Not Billed104.0000[email protected]33747182Jonathan Couch(704) 770-140233708700CharlotteUnited States33744413Bill ToSALES / SERVICE28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28CharlotteCharter Communications/Time Warner Cable-Charlotte2013-09-13T19:05:062013-09-18T19:54:56HP LJ 4100 - Bad FuserHP LJ 4100, S/N JPLGD40232, PG CT 348321... bad fuser... Replaced the fuser assembly. Cleaned and tested the printer. 3Normal334513131538Closed120.8167000Problem010.0000000000Not Billed50.000033747182Jonathan Couch(704) 770-140233708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-09-13T19:08:132013-09-18T19:51:42HP CLJ 4600-Faint Black PrintHP CLJ 4600, S/N JPDKF41523, PG CT 392840... Faint Black Print.. Replaced an empty black toner (customer supplied). Tested the NIC card and everything was working fine. Tested and cleaned the printer. 3Normal334513131539Closed120.7167000Problem01295.4800000000Not Billed132.250033729539Home User33713697Columbia33805185.Shannon Bowen29209SC60 Garner Springs CtColumbiaCash2013-09-13T20:12:022013-09-19T13:58:47HP LJ 2015D-Lights Flashing/Will Not PrintHP LJ P2015D, S/N JPBFF04121, PG CT 1234... Lights Flashing/Will Not Print..Replaced the Formatter, tray 2 separation pad. Cleaned and tested printer. 3Normal334513131540Closed137.7667000Problem010.0000000000Not Billed50.0000[email protected]33723432Michael Osmundson803-799-083433708330Columbia33743673Bill To29202SCMichael Osmundson P.O. Box 2347Bearing Distributors, Inc.2013-09-16T14:30:452013-09-26T20:31:48HP M3035-Image IssueHP LJ M3035 MFP, SN CNLLG13127, PG CT 141300... image issue... customer had a power outage when the issue occured. Tried replacing the HVPS, printer started getting a fuser error (no issue was detected with the fuser)... customer decided to replace the printer due to multiple issues....3Normal334513131541Closed246.0167000Problem01319.8700000000Not Billed117.4000[email protected]33723821Tim Gallagher800-802-602133708719Fort Mill33773800Fort Mill29715SC125 Fort Mill PkwyUS Food Service.-Fort Mill2013-09-16T14:55:012013-09-16T17:07:17HP LJ 4350-JammingHP LJ 4350, S/N CNRXL72823, PG CT 317030... Jamming... Removed a piece of paper from the input assembly. Replaced (4) feed rollers and the fuser assembly. Tested and cleaned the printer. 3Normal334513131542Closed2.2000000Problem010.0000000000Not Billed0.000033729539Home User33713697Columbia33751096Columbia Office29201SC1118 Shop RdColumbiaCash2013-09-16T19:00:442013-09-17T18:36:22HP CJ M1312 - "BackDoor" Error MessageHP CLJ CM1312nfi MFP, S/N CNF8B72R04, PG CT 1234... "BackDoor Open" Error Message... Customer picked up the printer and will return to whoever he bought it from - printer looked like it had been dropped... did not charge... 3Normal334513131543Closed23.6000000Problem01123.4800000000Not Billed51.0000[email protected]33723881Vicky Stewart704-864-671133708779Gastonia33779108Main Location28054NC1525 S. Marrieta St.Wix Filtration2013-09-17T12:22:402013-09-18T19:48:11HP CLJ 4500N - Not PrintingHP CLJ 4500N, S/N JPHAD04393, PG CT 86264... Not Printing ... Replaced the feed roller in Tray 2. Cleaned and tested the printer. Engineering Dept located on 2nd Floor3Normal334513131544Closed31.4333000Problem01291.3200000000Not Billed145.0000[email protected]33773843Rachel Stewart(704) 577-879033708559DavidsonUSA33748563Davidson College28035NC120 Glasscow St.CharlotteDavidson College2013-09-17T13:48:592013-09-18T19:44:19HP 9050 - will not power onHP LJ 9050, S/N JPSCF710WC, PG CT 10810...will not power on... Replaced the LVPS. Cleaned and tested the printer. 3Normal334513131545Closed29.9333000Problem01177.2400000000Not Billed58.4900[email protected]33723622Donna Brazell803-951-835933708520Gilbert33805565Gilbert Middle School29054SC120 Rikard CircleColumbiaLexington School District 12013-09-17T14:39:412013-09-20T12:25:41HPCLJ 5550N - Maintenance RequestedHP CLJ 5550N, JPSC84F063, PG CT 154301... Maintenance Requested... Replaced rollers. Cleaned and tested printer. 3Normal334513131546Closed69.7667000Problem01360.0000000000Not Billed153.700033773871Mary Ruth Hartsell(704) 455-432533708522Concord33805595Charlotte Motor Speedway28027NC555 Concord Parkway South CharlotteCharlotte Motor Speedway2013-09-17T15:41:592013-09-18T19:37:34HP LJ 8000 - making noiseHP LJ 8000, S/N USDD01193, PG CT 826320... making noise.. Replaced the fuser assembly, (4) feed rollers and the transfer roller. Cleaned and tested the printer. 3Normal334513131547Closed27.9333000Problem01564.8400000000Not Billed297.5000[email protected]33723664Linda Hinson803-377-231333708562Chester33744137Bill To29706SCAccounts Payable 1455 J. A. Cochran BypassOmnova Solutions2013-09-17T17:35:252013-09-18T19:30:25LEX C782 - Jam Causing Piece to Break off RollerLexmark C782, S/N 940V1XN, PG CT 165867... Jam-Causing Piece to Break off Roller... Replaced the fuser assembly and the Tray 1 pick up rollers. Cleaned and tested the printer. 3Normal334513131548Closed25.9167000Problem010.0000000000Not Billed50.000033723482Deborah Williams704-336-833033708380Charlotte33743773Bill To28203NCDeborah Williams 400 East BlvdCharlotte Housing Authority-Real Estate2013-09-17T18:13:582013-09-18T19:25:35HP CLJ 2600-Printer DeadHP CLJ 2600, S/N CNFC5660W7, PG CT 25906...Will not power on... The power cord was only giving 15 - 40 volts to the printer when the voltage at the outlet was 120v. Replaced the power cord (customer supplied) and that fixed the problem. Tested and cleaned the printer. 3Normal334513131549Closed25.2000000Problem010.0000000000Not Billed0.0000[email protected]33723859Jim Epting803-777-510633708757Columbia33744527Bill To29208SCJim Epting 701 Main St.USC-School of Law2013-09-17T19:20:512013-11-25T14:39:55HP LJ 4350 - Jam and "49" ErrorHP LJ 4350, S/N CNGXB49188, PG CT 659885...Jam and "49" Error... Customer not repairing printer. NO Charge. 3Normal334513131550Closed1651.3167000Problem010.0000000000Not Billed0.000033723616Helen Oxendine704-825-962833708514Belmont33744041Bill To28012NCHelen Oxendine 6025 West Wilkinson BlvdAndrian Baker, CPA (previously Lamar Baker)2013-09-18T12:58:252013-09-18T13:26:49HP CLJ 7510-JamHP All in one PhotoSmart 7510-Jam - Also coding Toner Cartridge NOTE: called customer to let her know this is an inkjet printer and not worth the labor charge to repair. She agreed and cancelled the call... TS3Normal334513131551Closed0.4667000Problem010.0000000000Not Billed50.0000[email protected]33723877Hal Wiedeman803-329-294433708775Rock Hill33744563Bill To29730SCAccounts Payable 131 East Main St, Suite 300Wiedeman & Singleton, Inc2013-09-18T15:21:022013-09-18T19:20:17HP CLJ 5500-Black PagesHP CLJ 5500, S/N JPSC77905V, PG CT 80395... Black Pages - Printing large document twice, halfway through the second printing, the printing became unreadable then black... Replaced a defective black toner cartridge. RMA# 127724-D3Normal334513131552Closed3.9833000Problem01147.0000000000Not Billed50.0000[email protected]33723797Jason Riggs704-334-473133708695CharlotteUSA33758183Salvation Army-Charlotte28206NC534 Spratt StCharlotteThe Salvation Army2013-09-18T16:27:502013-09-19T15:50:41HP CLJ 8550DN - Carousel ErrorHP CLJ 8550DN, S/N: JPMB023981, PG CT 117831... Carousel Error - ... Removed the broken shutter from the yellow toner cartridge. Cleaned and tested the printer. 3Normal334513131553Closed23.3833000Problem01204.1200000000Not Billed137.2000[email protected]33723432Michael Osmundson803-799-083433708330Rock HillUSA33751342Bearing-Rock Hill, SC 2973129731SC720 West Main StCharlotteBearing Distributors, Inc.2013-09-18T18:29:542013-09-20T17:58:48HP LJ M3035-Faxing Out IssueHP LJ M3035, S/N CNQCB53084, PG CT 73387... Faxing Out Issue... replaced the fax modem; ran multiple tests faxing out - all tested successfully...3Normal334513131554Closed47.4833000Problem01353.5200000000Not Billed119.0000[email protected]33723604Thomas Blackwell803-407-567833708502Columbia33748701Lexus - 328 Killian Rd29203SC328 Killian RdColumbiaJim Hudson Automotive2013-09-18T19:18:212013-09-24T19:47:16.250Lexmark T630-Rear Door Open CodeLexmark T630, S/N 9921L16, PG CT 54821..."Rear Jam-Open Rear Door" Message... Replaced the fuser, cleaned and tested printer. 3Normal334513131555Closed144.4833000Problem010.0000000000Not Billed50.0000[email protected]33723811Tom Crowe803-227-430133708709ColumbiaUSA33751163TPGL-Columbia, SC 2920129201SC1901 Main St Suite 1700ColumbiaTurner Padget Graham & Laney P.A.2013-09-18T19:29:012013-09-20T12:24:23Xerox ColorQube 8570-Jammed - Will Not PrintXerox ColorQube 8570, S/N XFN023542, PG CT 9307... Jammed, Will Not Print... Cleared jam. Cleaned and tested printer. 3Normal334513131556Closed40.9167000Problem01147.0000000000Not Billed50.0000[email protected]33723463Chad Porter704-372-145033708361Charlotte33743735Bill To28230-0277Accounts Payable PO Box 30277Carolinas AGC2013-09-18T20:16:112013-09-19T15:45:16HP CLJ CM6040 - Line through the printHP CLJ CM6040, S/N CNCCC2T0H1, PG CT 8510... Line through the print... Cleaned the ADF glass. Cleaned and tested the printer.3Normal334513131557Closed19.4833000Problem010.0000000000Not Billed50.0000[email protected]33751956April Lieby(704) 823-6495 x170733734277Charlotte33779182Infinisource Headquarters - Charlotte Office28277NC13024 Ballantyne Corp. Place Suite 400CharlotteInfinisource2013-09-19T14:04:492013-09-20T17:56:14HP LJ 9050-JammingHP LJ 9050, S/N JPDL68Q0C5, PG CT 91722... Jamming-Code "13-11-05" - Jamming, replaced tray 4 paper pick up assembly; Cleaned and tested the printer. Suite 400, Contact Joanne Green at 704-823-6496-If she is not at her desk, leave her a voice mail message and she will call back.3Normal334513131558Closed27.8667000Problem01488.1600000000Not Billed175.2400[email protected]33723768Sally Christian803-776-936533708666ColumbiaUSA33755796Southern Mutual Church29290SC201 Green Lawn DrColumbiaSouthern Mutual Church Insurance2013-09-19T14:25:462013-10-01T19:48:19HP CLJ 4650-Fuser HP CLJ 4650, S/N JPKAD24429, PG CT 240709... Fuser error... Replaced the fuser and rollers. Cleaned and tested printer. 3Normal334513131559Closed293.3833000Problem01365.4000000000Not Billed152.920033774519Jerry Wilson(770) 279-030233708499Columbia33806350Instant Cash Loans - Two Notch29223SC9330-C Two Notch RoadColumbiaJ & J Management Service, Inc2013-09-19T17:21:192013-09-20T12:23:22HP LJ 3005-Grinding NoisesHP LJ P3005, CNR1N15741, PG CT 195010...Grinding Noises and Paper Jam... Replaced parts as needed. Cleaned and tested printer. 3Normal334513131560Closed19.0333000Problem010.0000000000Not Billed50.000033755829Joe Norcon(704) 295-341933708372Pineville33751621Pineville28210NC10512 Park Rd Suite 200CharlotteCharlotte Eye, Ear, Nose & Throat2013-09-19T18:29:252013-09-19T19:59:06Lexmark E360-JammingLexmark E360, S/N 72MVFFL, PG CT 28503... Jamming... The photoconductor drum was full and leaking toner onto the pick up rollers. Instructed the end user to order a new drum and install it and this will fix the problem. If they still had issues after that I informed them to call me back. Contact Name is Pam Lane 704-295-3694 Pineville Office Note: Joe also says he has a "parts machine" if parts are needed.3Normal334513131561Closed1.5000000Problem01435.6000000000Not Billed180.7000[email protected]33746880Jason Avery33708424Fort Mill33806363Domtar Paper - Fort Mill29715SC481 Munn Road Suite 225CharlotteDomtar Paper - Fort Mill2013-09-19T18:40:302013-09-19T19:55:46HP LJ 4015 - FuserHP LJ 4015, S/N CNDY464370, PG CT 423237... Fuser - Getting two Error Messages (1) #50.30 (Fuser) and (2) # 59.20 - may need a maintenance kit and cleaning.... Replaced the fuser assembly and (2) feed rollers. Cleaned and tested the printer. Location on SECOND FLOOR of 481 Munn Road, Suite 225 Contacts are: Sue Wheeler 803-802-8302 and Laurie Green 803-802-8310 - Jason Avery says if you have any trouble getting in, call him at 803-802-81413Normal334513131562Closed1.2500000Problem010.0000000000Not Billed50.0000[email protected]33723566Jimmy Watterson803-513-588233708464W. Columbia33743941Bill To29169SCJimmy Watterson 745 Sunset BlvdGraybar Electric Co.2013-09-19T19:29:482013-09-26T20:11:20LEX T640 - Toner Sensor (CALL BACK)Lexmark T640, S/N 7929Z59, PG CT 256015...Toner Sensor Error... tech replaced the toner sensor on previous call, but did not resolve the issue. Customer decided to replace this printer due to multiple issues... 3Normal334513131563Closed168.7000000Call Back01141.8400000000Not Billed56.0000[email protected]33723566Jimmy Watterson803-513-588233708464W. Columbia33743941Bill To29169SCJimmy Watterson 745 Sunset BlvdGraybar Electric Co.2013-09-19T19:33:012013-09-26T20:04:36Lexmark T652 - Paper JamLexmark T652, S/N 7958H0V, PG CT 61710... Paper Jam Error... Replaced tray 1 pickup rollers. Cleaned and tested printer. 3Normal334513131564Closed168.5167000Problem010.0000000000Not Billed50.0000[email protected]33723885Ted Hand704-338-999933708783CharlotteUSA33754974WSOC-Charlotte, NC 2820628206NC1901 North Tryon StCharlotteCox Media Group2013-09-19T20:03:562013-09-20T17:54:41HP CLJ 5550 - Green toner on the pageHP CLJ 5550, S/N JPFC59802W, PG CT 364050... Green toner on the page... Replaced a defective yellow toner (customer supplied). Cleaned and tested the printer.3Normal334513131565Closed21.8500000Problem0152.5000000000Not Billed50.0000[email protected]33723604Thomas Blackwell803-407-567833708502Columbia33748695Hyundai - Greystone Blvd29210SC310 Greystone BlvdColumbiaJim Hudson Automotive2013-09-20T15:18:562013-09-20T19:35:26Lexmark T620 - JammingLexmark T620, S/N 41TV390, PG CT 162433... Jamming... Cleaned and tested. 3Normal334513131566Closed4.2833000Problem01429.1200000000Not Billed184.0000[email protected]33723604Thomas Blackwell803-407-567833708502Columbia33748695Hyundai - Greystone Blvd29210SC310 Greystone BlvdColumbiaJim Hudson Automotive2013-09-20T15:21:392013-09-20T19:30:05Lexmark T650-Squealing NoiseLexmark T650, S/N 794NBZ9, PG CT 212028...Squealing noise when printing... Replaced the fuser. Cleaned and tested printer. 3Normal334513131567Closed4.1500000Problem01117.0000000000Not Billed50.0000[email protected]33723786Matthews Sellers803-772-178333708684CharlotteUSA33747197Terminix-Charlotte, NC 2827328273NC513 East Hebron St.CharlotteTerminix Service, Inc.2013-09-20T16:41:082013-09-20T17:51:02Lexmark T650 - Printer JamLexmark T650, S/N 793VVFH, PG CT 230313... jamming... removed a jam from the fuser assembly. Cleaned the printer and tested. Contact: BEVERLY COCHRAN or SHAUN NGUYEN 704-377-49913Normal334513131568Closed1.1667000Problem334536941199.0000000000Not Billed34.430033723713Roger Harrelson803-794-250633708611W Columbia33744235Bill To29171SCPO Box 2717Roger Harrelson, CPA, LLC2013-09-23T12:24:442013-09-23T12:28:24HP LJ 4100 Refurbished printer.HP LJ 4100, S/N USJND06793, PG CT 71753... Customer needs a refurbished printer... Refurbished printer and delivered. 3Normal334513131569Closed0.0667000New Install3345131110.0000000000Not Billed58.250033726134Dan Carter(704) 869-353133708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-09-23T12:31:362013-09-23T16:26:34HP LJ 4200 - STREAKINGHP LJ 4200, S/N USGNN27064, PG CT 1072505... STREAKING... Replaced defective transfer roller. Transfer roller was last replaced on Sept 5th WO# 1478. Tested the printer. CONTACT: Jeff Shelanskey Location is LINE 40, 704-869-35413Normal334513131570Closed3.9167000Problem01132.8200000000Not Billed51.700033727433Carina Romero(803) 936-968633711865West ColumbiaUSA33748573Main Location29169SC1049 Sunset BlvdColumbiaHurricane Construction2013-09-23T13:12:002013-09-23T14:29:30HP LJ 4345 - Paper JamHP LJ 4345, S/N CNBYF05067, PG CT 271740... Paper Jam... removed the paper jam from behind the MP tray assembly; replaced worn rollers as needed; cleaned & tested... 3Normal334513131571Closed1.2833000Problem3345131110.0000000000Not Billed50.000033726134Dan Carter(704) 869-353133708778GastoniaUSA33747146Allen Plant28052NCDan Carter 2900 Northwest BlvdCharlotteWix Affinia2013-09-23T14:31:592013-09-23T16:34:07HP CLJ 5225 DN - Trouble Printing 11 X 17, Memory LowHP CLJ 5225 DN, S/N CNBCC1M1PM, PG CT 16394... Trouble Printing 11 X 17 - Memory Low... The issue was with one PDF file. All other jobs printed fine. Dan and Jeff are going to look into installing the 64 bit driver for the end user if he has any more print issues. CONTACT: DAN in the DIE SHOP 704-869-3531 3Normal334513131572Closed2.0500000Problem01447.4800000000Not Billed129.100033774769Lee Wessinger(803) 351-058233753961Lexington33806625Main Location29073SC4609 Augusta RoadColumbiaDixie Pipeline Company2013-09-23T14:59:112013-09-24T14:20:33HP LJ 4350N - Paper JamHP LJ 4350N, S/N CNRXY28657, PG CT 164172... Paper Jam... Replaced parts as needed. Cleaned and tested printer. New Customer, Quoted Onsite $315.00, Trip $12.00, + anything additional for parts - CCard Pmt3Normal334513131573Closed23.3500000Problem3345131110.0000000000Not Billed50.000033726134Dan Carter(704) 869-353133708778Gastonia33744569Bill To28053-1967NCAccounts Payable PO Box 1967Wix Affinia2013-09-23T16:37:112013-09-23T16:37:47HP LJ 8000 - NoiseHP LJ 8000, S/N USMH002604, PG CT 1100301... Noise... Informed end user the noise was coming from the almost empty toner cartridge... Cleaned and tested the printer.3Normal334513131574Closed0.0000000Problem010.0000000000Not Billed50.000033723773Alice Richardson803-779-003033708671Columbia33744355Bill To29201SCAlice Richardson 1715 Bull St.St. Paul's Lutheran Church2013-09-23T18:21:582013-09-25T17:31:57Kyocera EPC17ON- Needs CleaningKyocera EPC17ON, S/N APY7Y01286, PG CT 11488...Needs Cleaning... Sold customer Y,C,M Toners. Cleaned and tested printer. 3Normal334513131575Closed47.1667000Problem011903.1200000000Not Billed833.3100[email protected]33723465Jean-Michel Filpot450-461-873133708363Memphis33806713Cascades - Memphis38107-1002TN1535 Thomas Street3rd Party Service ZoneCascades CTI2013-09-23T19:09:292013-10-28T14:08:03Zebra 220Xi3+ - Light PrintZebra 220Xi3+ (200DPI)..... S/N N/A.....PG CT N/A.....Light print... 1st trip - replaced the platen roller MK; 2nd trip - replaced the printhead, cleaned & tested... 3Normal334513131576Closed834.9833000Problem01232.0000000000Not Billed50.0000[email protected]33763661Michelle Rivera(847) 897-721733744073York33792555Maclean-Fogg Company29745SC7801 Park Place Power SystemsGenesis Technologies, Inc.2013-09-24T14:02:372013-09-25T12:59:46HP LJ 4050 - Jams/Continuously Feeds Paper HP LJ 4050, S/N USBD039451, PG CT 391222...3Normal334513131577Closed22.9500000Problem010.0000000000Not Billed50.0000[email protected]33726141Jay Harper(803) 772-178333708684WaynesvilleUSA33750288Terminix-Waynesville, NC 2878628786NC3241 Asheville Rd3rd Party Service ZoneTerminix Service, Inc.2013-09-24T14:54:342013-09-25T20:43:20HP LJ 500 MFP M525 - Vertical Black Stripe Down the CenterHP LJ 500 MFP M525, S/N MXDCF7Y0J0, PG CT 5327... leaving black strip down center of pages... Cleaned ADF window and removed smudge. Showed end user how to group scans in the scan to e-mail feature. Cleaned ADF and tray rollers. Tested fine... 3Normal334513131578Closed29.8167000Problem01300.0000000000Not Billed100.000033779291Jason Cochran(803) 738-691033755111West Columbia33811204Main Location29169SC227 Holly Ridge LaneColumbiaJason Cochran2013-09-24T19:55:102013-09-27T13:08:15HP 7770 Designjet Plotter - Carriage is StuckHP T770 Designjet Plotter, S/N CN0480H03S, PG CT N/A... Carriage is Stuck and will not move... Inspected belt and its fine. Carriage is locked at service station. Received error 21.2:13 after reboot (Service Station error). Rebooted and entered Diagnostics mode ran service station and primer engine tests and received 86:01 error (Firmware error). Rebooted and ran carriage assembly test to free up carriage assembly from service station. Checked carriage and service station and found no obstructions and cutter responded normally. Test failed with (Firmware fail to move). X and Y. Axis test failed with 79:04 another firmware error. Plotter was plugged into an old surge protector. Removed and plugged into wall outlet. Rebooted and got plotter to ready state. Downloaded newest firmware and loaded firmware via IP through server to plotter. Tested and close. Tech noted if 21 errors reoccur the service station will need to be replaced. Contact: Jason Cochran (803-738-6910 at his residence. New Customer - Quoted $150.00 per hr - Minimum of 2 hrs, + any parts required, CCard for Pmt3Normal334513131579Closed65.21670000195.0000000000Not Billed50.0000[email protected]33723829Rachel Coleman803-777-202833708727Columbia33744467Bill To29208SCRachel Coleman 1601 Greene StUSC-College of Nursing2013-09-24T20:15:152013-09-26T12:31:26HP CLJ CP2025 - smeared printHP CLJ CP2025, S/N CNGS311401, PG CT 8731... smeared print... replaced the black toner cartridge (customer supplied) for the image issue; reset the tray 2 tail stop, cleaned & tested...3Normal334513131580Closed40.2667000Problem0195.0000000000Not Billed50.000033779344Randy (803) 777-238933755156Columbia33811279Main Location29208SC1322 Green StreetColumbiaUSC-Circulation Department2013-09-25T12:55:072013-09-27T18:16:01OKI Microline 320 Turbo Dot Matrix - Check and CleanOKI Microline 320 Turbo Dot Matrix Printer, S/N AE67061883F0, PG CT 1234... Check and Clean... Cleaned and tested printer. Found no issues at this time... 3Normal334513131581Closed53.3500000Problem01378.3600000000Not Billed165.0000[email protected]33774751Pete Kleemoff(803) 748-777433753948Columbia33806591Main Location29201SC725 Mauney DriveColumbiaBest Distributing Company2013-09-25T13:45:542013-10-09T12:14:59Lexmark X642E - Maintenance RequestedLexmark X642E, S/N 790R5D6, PG CT 1234... Requires Maintenance... Replaced parts as needed; cleaned and tested printer. Note: customer called back to say the printer was not picking up paper. Changed the settings on tray1 from "Letter-Customer 3" to "Letter-Plain" and everything printed fine... 3Normal334513131582Closed334.4833000Problem01147.0000000000Not Billed50.0000[email protected]33779357Jeff Carwile(980) 722-211333708537Charlotte33811294Aquatics Indoor Water Park28202NCMecklenburg County Park & Recreation Dept. 215 North Sycamore StreetCharlotteMecklenburg County BSSA-IST2013-09-25T14:28:302013-09-25T17:11:26HP CLJ 4650 - Drum Error/StreakingHP CLJ 4650, S/N JPKAC34734, PG CT 43380... Drum Error/Streaking ... Replaced defective cyan toner (customer supplied). Cleaned out the printer of loose toner; tested... Contact is Jeff Carwile, Facility Manager II/Aquatics Water Park Ask for him at the Front Desk Phone 980-722-2113.3Normal334513131583Closed2.7167000Problem0167.5000000000Not Billed25.000033779427Sabra Ensley33708537Charlotte33811383Mecklenburg County BSSA-IST28211NC249 Billingsley Road3rd Party Service ZoneMecklenburg County BSSA-IST2013-09-25T17:49:242013-09-26T14:10:11HP CLJ 3800 - Printing half of pagesHP CLJ 3800, S/N CNWBF13012, PG CT 11860... Printing on half of pages... The issue was isolated to one print job. Had the end user send other jobs to the printer and it worked fine. Tech determined could be a print driver issue. However the drivers are installed on the server with no access. Informed end user IST will need to change the print driver to a HP 3800 PCI 5e or PCL 6 driver to resolve this issue.... Contact is: Connie Pressler - EPI Building on Billingsley Road Ph: 704-353-0397 NOTE: {{er Initial Contact Val Gorki - Billing Goes to Sabra Ensley 3205 Freedom Dr, Charlotte 28208, per Director Rodney Harris3Normal334513131584Closed20.3500000Problem01245.5200000000Not Billed90.000033779427Sabra Ensley33708537Charlotte33811383Mecklenburg County BSSA-IST28211NC249 Billingsley Road3rd Party Service ZoneMecklenburg County BSSA-IST2013-09-25T17:54:252013-09-26T14:01:58HP LJ 4050N - image issueHP LJ 4050N, S/N USCC152489, PG CT 154070... image issue... Replaced the fuser assembly due to image repeating down the left side of the page. Cleaned and tested the printer. Contact is Connie Pressler - EPI Buildin g on Billingsley Road PH: 704-353-0397 NOTE: Per Initial contact Val Gorki - Billing Goes to Sabra Ensley 3205 Freedom Dr, Charlotte 28208, per Director Rodney Harris3Normal334513131585Closed20.1167000Problem01117.0000000000Not Billed50.000033779427Sabra Ensley33708537Charlotte33811371Mecklenburg County BSSA-IST28216NC2845 Beatties Ford RoadCharlotteMecklenburg County BSSA-IST2013-09-25T18:04:232013-09-26T14:17:11Samsung Fax SF-650P - MaintenanceSamsung Fax SF-650P, S/N Z2S3BFBZ100021K, PG CT n/a... faxing issue... . Cleaned the scanner glass, changed the copy resolution to text from photo. Tested by sending / receiving fax copies - tested fine... Contact is Mary Perry - Clinic A, 704-336-6495 NOTE: Per Initial Contact Val Gorki - Billing Goes to Sabra Ensley 3205 Freedom Drive, Charlotte 28208, per Director Rodney Hariis3Normal334513131586Closed20.2167000Problem01300.0000000000Not Billed100.0000[email protected]33723770Brandon Redding803-744-936733708668Columbia33744349Bill To29210-8115SCAccounts Payable 414 Rivermont DrSpectra Integration2013-09-25T18:57:042013-09-27T13:38:10Epson Stylus Pro 7800 - Evaluate Epson Stylus Pro 7800 Plotter, S/N GLL0006163, PG CT N/A...vertical banding issue.. Performed a bi-directional printhead alignment and 9 mm paper gap adjustment. This resolved the issue. Tech noted if banding returns on its own with no cleaning or purging by the customer, the printhead will need to be replaced... 3Normal334513131587Closed42.6833000Problem010.0000000000Not Billed50.0000[email protected]33723642Tega Crawford704-559-760733708540Fort Mill33744093Bill To29715SCAccounts Payable 580 Kingsley Park Rd.Mergent, Inc.2013-09-26T12:39:572013-09-26T13:57:02HP LJ 8150DN - paper jam errorHP LJ 8150DN, S/N JPDLR34643, PG CT 3003864.... Paper jam error... Removed the duplexer and the issue went away. Customer agreed to leave the duplexer off of the printer since they never use it... Cleaned and tested the printer. CONTACT: Tega Crawford 704-559-7607 REF: Their WO # 09261333286733Normal334513131588Closed1.3000000Problem010.0000000000Not Billed129.0000[email protected]33723642Tega Crawford704-559-760733708540Fort Mill33744093Bill To29715SCAccounts Payable 580 Kingsley Park Rd.Mergent, Inc.2013-09-26T12:43:442013-09-30T18:47:07HP LJ 8150N - Smudges, Lines on PaperHP LJ 8150N, S/N JPDLR77379, PG CT 63588... Smudges/Lines on Paper... Replaced the fuser assembly. Cleaned and tested the printer. 3Normal334513131589Closed102.0667000Problem010.0000000000Not Billed50.000033779560John Kennerly(704) 335-479833708783CharlotteUSA33754974WSOC-Charlotte, NC 2820628206NC1901 North Tryon StCharlotteCox Media Group2013-09-26T13:45:572013-09-26T15:36:52HP CLJ 5550 - Blue Streak down the Side of PaperHP CLJ 5550, S/N JPSC85702P, PG CT 85055... Blue Streak down the Side of Paper... Replaced an almost empty cyan toner cartridge. Cleaned and tested the printer. CONTACT: John Kennerly at 704-335-4798 LOCATION: Come to the Front Desk and ask for the Engineering Department - John can show you an example of what is happening. If John is not Available, ask for JD Price. 3Normal334513131590Closed1.8500000Problem01142.5000000000Not Billed94.5000[email protected]33723541Barbara Hilson972-226-340033708439Charleston33755090Starkey Mortgage - Charleston, SC29405SCDeborah Cahoon 3955 Faber Place Dr, Suite 1023rd Party Service ZoneEncon Systems2013-09-26T18:20:342013-10-01T13:28:28HP LJ M4345 MFP - Replace Maintenance and ADF Kits SignalHP LJ M4345 MFP, S/N: CNDC84N08B, Page Count N/A, Asked us to go out and replace Maintenance and ADF Kits Signal (Customer Supplied both Kits), Customer sent ARS to return the core, Tech replaced Kits and sent back core to customer. 3Normal334513131591Closed115.1333000Problem01295.3400000000Not Billed166.0000[email protected]33726162Thomas Sellers(803) 772-178333708684GreenwoodUSA33747395Terminix-Greenwood, SC 2964929649SC213 Anderson Circle3rd Party Service ZoneTerminix Service, Inc.2013-09-26T18:27:552013-10-01T17:46:05Lexmark T640 - SmudgesLexmark T460, S/N 792Y534, PG CT120116...leaving smudges on side of pages... tech ran multiple tests to re-create the issue - tried swapping out toner cartridges, had end user run various reports, etc. Replaced the charge & transfer rollers, cleaned & tested... 3Normal334513131592Closed119.3167000Problem01342.9200000000Not Billed215.0000[email protected]33779619Paramjit Pandher(803) 238-376133713697West ColumbiaUnited States33811638Palmetto Infusion Services29169SC172 McSwain Dr, Suite AColumbiaCash2013-09-26T18:59:412013-09-26T19:01:37HP LJ 4200N - Refurbished Printer SoldHP LJ 4200N, SN: CNBX235908, PG CT 426334... Refurbished printer purchase... We purchased, tested and delivered this printer to the customer. 3Normal334513131593Closed0.0333000New Install01379.6400000000Not Billed138.500033779683Cookie Watson(843) 579-940033755406Charleston33811712Greystar29401SC15 Broad Street, Suite 3003rd Party Service ZoneGreystar2013-09-27T11:58:002013-10-01T18:31:33HP LJ 4250N - Loud Noise HP LJ 4250N...S/N CNRXL42189...PG CT 255739...Loud Noise...Replaced Fuser, Swing Plate, Cleaned & Tested 3Normal334513131594Closed102.5500000Problem0167.5000000000Not Billed47.500033779683Cookie Watson(843) 579-940033755406Charleston33811714State Street Location29401SC11 State Street3rd Party Service ZoneGreystar2013-09-27T12:04:232013-10-01T18:39:51P4014N - Printing Black LinesHP LJ P4014N...S/N CNDX309683...PG CT 41175...Printing Black Lines... replaced bad toner cartridge (not USL); cleaned & tested... 3Normal334513131595Closed102.5833000Problem01110.1200000000Not Billed54.500033723867Sarah Kelly803-777-316833708765Columbia33744543Bill To29208SCSarah Kelly 1600 Hampton StUSC-USPS2013-09-27T12:08:062013-09-27T17:37:24HP CLJ 3800 - 54.17 errorHP CLJ 3800, S/N CNYCH58633, PG CT 153822...getting 54.17 error...error code was due to bad toner cartridges (cyan/yellow). Customer will replace these. Replaced worn roller, cleaned & tested... 3Normal334513131596Closed5.4833000Problem010.0000000000Not Billed0.0000[email protected]33723575Dee Dee704-343-244733708473Charlotte33743959Bill To28203NCDee Dee Taylor 1001 Morehead Square DriveHayden Harper, Inc2013-09-27T12:46:292013-09-30T18:37:37HP LJ P4515tn - Deliver PrinterHP LJ P4515tn, S/N CNDY389233, PG CT 51480... Customer purchased this printer. Will need to deliver, along with 2 ea MICR toner ctgs. Also need to take a network cable... Delivered and setup the printer. Also delivered extra tray, (2) MICR toner cartridges and a 10' Network cable. Tested the printer. 3Normal334513131597Closed77.8500000New Install0150.0000000000Not Billed25.0000[email protected]33723819Kathy Bowser704-597-699433708717Charlotte33744447Bill To28269-3707NCElsie Esquedom 7801 Statesville Rd.US Food Service-Charlotte2013-09-27T13:02:092013-09-30T18:44:50HP LJ 1300 - Holding Door Closed to PrintHP LJ 1300, S/N CNBB030676, PG CT 126182.. have to hold door closed with pressure to print... The cartridge carriage is worn out causing the cartridge not to engage when the door is shut. There are no parts available to repair this printer. Informed Kathy they need to replace the printer. 3Normal334513131598Closed77.7000000Problem01337.8400000000Not Billed273.4400[email protected]33723802Josiah Rhodes980-721-337033708700Charlotte33744413Bill To28217NCDept 42000 7910 Crescent Exec. Dr., Ste 28Charter Communications/Time Warner Cable-Charlotte2013-09-27T13:02:302013-09-27T18:55:33HP CLJ 5550 - Install new transfer kitHP CLJ 5550, S/N JPSCB8F0GS, PG CT 140320... requested tech install transfer kit... Installed a new transfer kit. Cleaned and tested the printer.3Normal334513131599Closed5.8833000Problem010.0000000000Not Billed50.0000[email protected]33723391Jinilee Faulkenberry803-326-396133708289Rock Hill33743591Bill To29730SCAccounts Payable 333 Three D Systems CircleCharlotte3D Systems Corporation2013-09-27T13:21:572013-09-27T18:50:57HP LJ 9050 MFP - jamming/making noiseHP LJ 9050 MFP, S/N JPDL631014, PG CT 1138785... Jamming & making noise... Cleaned the gear assembly of the VTU and tested... Contact Mike Taylor PH: 803-326-39693Normal334513131600Closed5.4833000Problem0185.0000000000Not Billed50.0000[email protected]33779736Eric Brenner(803) 238-996633713697Columbia33751096Columbia Office29201SC1118 Shop RdColumbiaCash2013-09-27T14:36:542013-09-27T18:11:18HP CP2025 - Paper JamHP CLJ CP2025, S/N CNGS372076, PG CT 1886...Paper Jam... Removed paper jam. Cleaned and tested printer. 09/27/13 Afternoon - Paper Jam corrected, called customer to come in and pickup. 3Normal334513131601Closed3.5833000Problem01706.9200000000Not Billed241.230033779749Leila Ajjaoui(803) 996-290033755448Lexington33811782Mead & Hunt29072SC307 West Main StreetColumbiaMead & Hunt2013-09-27T18:40:462013-10-10T13:51:49HP Designjet Plotter 5500PS - Printing ProblemsHP Designjet 5500PS, S/N SG21024003 PG CT N/A... printing issues and making noise... replaced the bad ink cartridge (customer supplied); checked the fans & belts. Quoted customer on replacing the cooling fans (noise issue) and carriage belt. Customer declined repair on fans; replaced the carriage belt, cleaned & verified everything was working properly... 3Normal334513131602Closed307.1833000Problem01277.9200000000Not Billed129.000033745370Jimmy Simpson(803) 326-267633708409Rock Hill33771585471-C Lakeshore Pkwy29731SC471-C Lakeshore PkwyComporium22013-09-27T19:00:182013-09-30T18:43:06HP 8150 - Jamming in the fuserHP LJ 8150, S/N JPDLR36031, PG CT 103906... Jamming in the fuser... Replaced the fuser assembly. Cleaned and tested the printer.3Normal334513131603Closed71.7167000Problem010.0000000000Not Billed0.000033779756Ms. Ross(803) 735-957033755454Columbia33811791Main Location29203SC612 Gabriel StreetColumbiaVV Reed School2013-09-27T19:34:352013-10-22T17:22:11Dell MFP 1600N - Quit WorkingDell MFP 1600N - Quit Working... Customers I.T Dept fixed printer. 3Normal334513131604Closed597.8000000Problem010.0000000000Not Billed50.0000[email protected]