HP Printer Repair Service

HP LaserJet 9000, 9040 and 9050 Series Printer Repair Guide.

HP Printer Repair Service

The Printer Repair Group’s focus is on delivering the best possible resources for HP printer repair service! We are working hard to ensure that it is easy for everyone to get the information and help needed to fix their HP printers! For customers that want professional HP printer repair service and would like to connect with a local HP printer repair service provider, use our service locator tool below. If you are the DIY type, select a printer error message to get an explanation of the printer error code and see the recommended action.

HP Printer Repair Service

Option 1: HP Printer Repair Service Provider Locator

Contact a local HP printer repair service provider near you. Talk to a local printer repair expert. Get advice, get a printer repair quote or schedule a printer repair.

Option 2: Self-help HP Printer Repair Service

Use our self-help printer repair section to research over 200 HP printer error messages. Each error message includes a description or explanation of the message and the recommended action.

Error Message: [FS] DEVICE FAILURE To enter menus press HP Printer Repair alternates with READY To enter menus press HP Printer Repair

Description or Explanation:
The printer detected a device failure on the specified device.
[FS] is:
• DISK
• FLASH
• ROM DISK
• RAM DISK

Recommended Action:
1. Turn off the printer, and then turn the printer on again.
2. Reseat the specified device.
3. Replace the specified device.

Error Message: [FS] FILE OPERATION FAILED To enter menus press HP Printer Repair alternates with READY To enter menus press HP Printer Repair

Description or Explanation:
A PJL file system command attempted to perform an illogical operation.

[FS] is:
• DISK
• FLASH
• ROM DISK
• RAM DISK

Recommended Action:
Verify the PJL command.

Error Message: [FS] FILE SYSTEM IS FULL To enter menus press HP Printer Repair alternates with READY TO enter menus
press HP Printer Repair

Description or Explanation:
A PJL file-system command could not store something on the file system.

[FS] is:
• DISK
• FLASH
• ROM DISK
• RAM DISK

Recommended Action:
1. Clear the file system.
2. Check with the system administrator.

Error Message: [FS] IS WRITE PROTECTED To enter menus press HP Printer Repair alternates with READY To enter menus press HP Printer Repair

Description or Explanation:
The file-system device is protected, and no new files can be written to it.

[FS] is:
• DISK
• FLASH
• ROM DISK
• RAM DISK

Recommended Action:
1. Remove the file system protection.
2 Check with the network administrator.

Error Message: FULL REMOVE ALL PAPER FROM BIN

Description or Explanation:
The specified output bin is full.

Recommended Action:
1. Empty the specified output bin.
2. Make sure that the flag moves smoothly.
3. If the error persists, perform the service test.

Error Message: ACCESS DENIED MENUS LOCKED

Description or Explanation:
Security mechanism is enabled.

Recommended Action:
– Check with the network administrator.

Error Message: BLOWN LAMP FUSER

Description or Explanation:
No description available.

Recommended Action:
No recommended action available.

Error Message: BLOWN MOTOR FUSER

Description or Explanation:
No description available.

Recommended Action:
No recommended action available.

Error Message: CANCELING

Description or Explanation:
The printer is canceling a job.

Recommended Action:
No action is necessary.

Error Message: CARTRIDGE FAILURE For help press Laser Printer Repair Near Me alternates with RETURN FOR REPLACEMENT For help press Laser Printer Repair Near Me

Description or Explanation:
– The print cartridge is defective.
– The toner-sensor contact assembly is defective.
– The high-voltage power supply is defective.

Recommended Action:
1. Remove and reinstall the print cartridge
2. Replace the cartridge.
3. Replace the toner-sensor contact assembly.
4. Replace the high-voltage power supply.

Error Message: CARTRIDGE LOW-XXXX PAGES ESTIMATED For help press Laser Printer Repair Near Me alternates with TO CONTINUE PRESS HP Printer Repair

Description or Explanation:
– A low-toner situation occurred and the cartridge low setting is set to “stop.”
– The XXXX starts at 8% toner capacity remaining.
– When the estimated pages reaches 0, the message REPLACE CARTRIDGE appears.

Recommended Action:
1. To continue press.
2. Replace the print cartridge.
3. Replace the toner-sensor contact assembly.
4. Replace the high-voltage power supply.
5. Replace the DC controller.

Error Message: CARTRIDGE OUT REPLACE CARTRIDGE For help press Laser Printer Repair Near Me alternates with READY To enter menus press HP Printer Repair

Description or Explanation:
– The toner in the cartridge reached 0%.
– The printer continues printing until the drum life reaches 0%.

Recommended Action:
Replace the print cartridge.

Error Message: CHECK CABLES

Description or Explanation:
The printer cables might be loose.

Recommended Action:
Make sure that the printer cables are secured tightly.

Error Message: CHECK COPY CONNECT CARD

Description or Explanation:
The copy connect card might not be installed correctly.

Recommended Action:
Install the copy connect card.

Error Message: CHECKING PRINTER

Description or Explanation:
The engine is doing an internal test.

Recommended Action:
No action is necessary.

Error Message: CHOSEN PERSONALITY NOT AVAILABLE For help press Laser Printer Repair Near Me alternates with READY To enter menus press HP Printer Repair

Description or Explanation:
– The PJL encountered a request for a personality that
does not exist in the printer.
– The job is aborted, and no pages are printed.

Recommended Action:
1. Change the font request.
2. Install additional fonts.

Error Message: CLEANING

Description or Explanation:
A cleaning page is processing.

Recommended Action:
No action is necessary.

Error Message: CLEARING EVENT LOG

Description or Explanation:
An event log is clearing.

Recommended Action:
No action is necessary.

Error Message: CLEARING PAPER FROM PRINTER

Description or Explanation:
Media is detected in the paper path (the printer will attempt to eject the media).

Recommended Action:
1. No action is necessary.
2. If the jam does not clear, remove the media.

Error Message: CLOSE FRONT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
The front door is open.

Recommended Action:
1. Close the front door.
2. If the error persists, perform a service test.

Error Message: DATA RECEIVED PRESS HP Printer Repair TO CONTINUE alternates with READY To enter menus press  HP Printer Repair

Description or Explanation:
The printer has received data.

Recommended Action:
Press HP Printer Repair to print the last page.

Error Message: DELETING

Description or Explanation:
The printer is deleting the stored job.

Recommended Action:
No action is necessary.

Error Message: DETECTABLE SIZE IN TRAY XX For help press Laser Printer Repair Near Me alternates with DETECTABLE SIZE IN TRAY XX MOVE SWITCH TO STANDARD

Description or Explanation:
Standard-size media is loaded in tray XX, but the switch is set to custom.

Recommended Action:
Set the switch to standard.

Error Message: DIFFERENT PAPER SIZES IN JOB

Description or Explanation:
The current job has different media sizes.

Recommended Action:
No action is necessary.

Error Message: DIGITAL SEND COMMUNICATION

Description or Explanation:
The MFP cannot communicate with the server.

Recommended Action:
Check with the system administrator.

Error Message: EIO DISK X NOT FUNCTIONAL For help press  Laser Printer Repair Near Me

Description or Explanation:
The hard disk in the EIO slot X is not working correctly.

Recommended Action:
1. Reseat the hard disk.
2. Replace the hard disk.

Error Message: EIO X DISK INITIALIZING

Description or Explanation:
The EIO hard disk in slot X is initializing.

Recommended Action:
No action is necessary.

Error Message: EIO X DISK SPINNING UP

Description or Explanation:
The EIO hard disk in slot X is spinning up its plater.

Recommended Action:
No action is necessary.

Error Message: ERROR EXITING DIGITAL SEND JOB

Description or Explanation:
The digital-send job failed.

Recommended Action:
Resend the digital-send job.

Error Message: EXTERNAL DEVICE INITIALIZING To enter menus press  HP Printer Repair

Description or Explanation:
The printer has just been turned on, or is coming out of the PowerSave mode.

Recommended Action:
No action is necessary.

Error Message: FINISHER ALIGN ERROR

Description or Explanation:
An alignment error occurred in the output device.

Recommended Action:
The job will not be completed.

Error Message: FLASH DISK X INITIALIZING

Description or Explanation:
A new flash DIMM is installed and is initializing.

Recommended Action:
1. No action is necessary.
2. Do not turn the power off during the initialization.

Error Message: HARD DISK NOT INSTALLED

Description or Explanation:
The hard disk is not installed on the MFP.

Recommended Action:
Install the hard disk.

Error Message: INCORRECT PIN

Description or Explanation:
– The wrong PIN is typed.
– This message appears for 2 seconds and then returns to the previous screen so that the customer can retype the PIN.

Recommended Action:
Retype the PIN.

Error Message: INITIALIZING PERMANENT STORAGE

Description or Explanation:
– The printer has just been turned on.
– Permanent storage is initializing.

Recommended Action:
No action is necessary.

Error Message: INPUT PAPER PATH OPEN

Description or Explanation:
The paper-path between the printer and the external paperhandling input device is open.

Recommended Action:
Close the input device paper path.

Error Message: INSTALL CONNECTION UNIT For help press Laser Printer Repair Near Me

Description or Explanation:
The paper path connection unit was not installed in the right access door.

Recommended Action:
1. Locate and install the paperpath connection unit.
2. Reinstall the paper-path connection unit.
3. Replace the paper path connection unit.

Error Message: INTERNAL DISK NOT FOUND

Description or Explanation:
The internal disk is not found.

Recommended Action:
Make sure that the internal disk is installed correctly.

Error Message: INTERNAL DISK NOT FUNCTIONAL

Description or Explanation:
The internal disk is not functioning correctly.

Recommended Action:
Turn off the printer, and then turn the printer on again.

Error Message: INTERNAL DISK NOT INITIALIZED

Description or Explanation:
The internal disk has not been initialized.

Recommended Action:
Initialize the disk or check with the system administrator.

Error Message: LOAD TRAY XX [TYPE] [SIZE] For help press Laser Printer Repair Near Me alternates with TO USE ANOTHER TRAY PRESS HP Printer Repair

Description or Explanation:
Tray XX is configured for a specific type and size for a job that has been sent, but the tray is empty.

Recommended Action:
1. Insert media into tray XX.
2. Select a different tray by pressing.
3. Verify the program settings.

Error Message: LOADING PROGRAM XX DO NOT POWER OFF

Description or Explanation:
Programs or fonts are loading into RAM (the length of the process depends on the size of the entity).

Recommended Action:
No action is necessary (do not turn power off during this process).

Error Message: MANUAL FEED
[TYPE] [SIZE]
For help press alternates with TO USE ANOTHER TRAY PRESS HP Printer Repair

Description or Explanation:
A job is sent to the printer, but the specified media size is not available.

Recommended Action:
1. Insert the correct media into tray 1.
2. Select a different tray.

Error Message: MECHANICAL ERROR MEMORY FULL STORED DATA LOST

Description or Explanation:
– No memory is available in the printer.
– The current job might not print correctly, and some resources (downloaded fonts) might be lost.

Recommended Action:
1. Simplify the job.
2. Install additional memory.

Error Message: MEMORY SETTINGS CHANGED

Description or Explanation:
The resource-saving or I/O buffering settings had to be changed by the printer (memory is insufficient for the previous settings).

Recommended Action:
1. Verify the program settings.
2. Simplify the job.
3. Install additional memory.

Error Message: MEMORY SHORTAGE JOB CLEARED For help press Laser Printer Repair Near Me alternates with READY To enter menus press HP Printer Repair

Description or Explanation:
The printer ran out of memory (the remainder of the job is canceled).

Recommended Action:
1. Add additional memory.
2. Add a hard disk.
3. Verify the job and program settings.
4. Simplify the job.

Error Message: MEMORY SHORTAGE PAGE SIMPLIFIED For help press Laser Printer Repair Near Me alternates with READY To enter menus press HP Printer Repair

Description or Explanation:
The printer adaptive data compression had to fit the raster graphics in the available memory.

Recommended Action:
1. Simplify the job.
2. Add additional memory.
3. Add a hard disk.

Error Message: NON HP CARTRIDGE DETECTED For help press Laser Printer Repair Near Me

Description or Explanation:
A non-HP print cartridge is installed.

Recommended Action:
No action is necessary.

Note:
This message appears for 30 seconds, and then the printer returns to the READY state.

Note
A cartridge-low/out message does not appear with non-HP print cartridges.

Error Message: OPTIONAL BIN 1 FULL REMOVE ALL PAPER FROM BIN

Description or Explanation:
The face-up bin is full. More than 125 pages are in the face-up bin.

Recommended Action:
Remove all media from the faceup bin.

Error Message: OPTIONAL BIN 2 FULL REMOVE ALL PAPER FROM BIN

Description or Explanation:
The stapler bin is full. More than 3,000 sheets of letter or A4 media are in the stapler bin.

Recommended Action:
Remove all media from the stapler bin.

Error Message: OUTPUT PAPER PATH OPEN

Description or Explanation:
The paper path between the printer and the output-device is open.

Recommended Action:
Close the output-device paper path.

Error Message: PAUSED To return to ready press RESUME key

Description or Explanation:
PAUSE/RESUME has been pressed. Printing stopped, but the job might be received.

Recommended Action:
Press PAUSE/RESUME to return the printer to READY.

Error Message: PERFORM PRINTER MAINTENANCE For help press Laser Printer Repair Near Me

Description or Explanation:
The printer reached its prescribed printed page threshold of 350,000 pages between maintenance periods.

Recommended Action:
Perform printer maintenance.

Error Message: PLEASE WAIT

Description or Explanation:
The printer is deleting data so it can stop receiving I/O.

Recommended Action:
No action is necessary.

Error Message: POWERSAVE ON

Description or Explanation:
The printer is in the PowerSave mode.

Recommended Action:
No action is necessary.

Note
Press any key on the control panel to return the device to ready.

Error Message: PRINTING CONFIGURATION

Description or Explanation:
A configuration page is printing.

Recommended Action:
No action is necessary.

Error Message: PRINTING EVENT LOG

Description or Explanation:
An event log is printing.

Recommended Action:
No action is necessary.

Error Message: PRINTING FILE DIRECTORY

Description or Explanation:
A file directory page is printing.

Recommended Action:
No action is necessary.

Error Message: PRINTING FONT LIST

Description or Explanation:
A PCL or PS personality typeface list is printing.

Recommended Action:
No action is necessary.

Error Message: PRINTING MENU MAP

Description or Explanation:
A menu map is printing.

Recommended Action:
No action is necessary.

Error Message: PRINTING PAPER PATH TEST

Description or Explanation:
A paper-path test is printing.

Recommended Action:
No action is necessary.

Error Message: PRINTING REGISTRATION PAGE

Description or Explanation:
A registration page is printing.

Recommended Action:
No action is necessary.

Error Message: PRINTING SUPPLIES STATUS

Description or Explanation:
A supplies-status page is printing.

Recommended Action:
No action is necessary.

Error Message: PRINTING USAGE PAGE

Description or Explanation:
A usage page is printing.

Recommended Action:
No action is necessary.

Error Message: PROCESSING

Description or Explanation:
The printer is processing the current job, but has not yet begun to pick up pages.

Recommended Action:
No action is necessary.

Error Message: PROCESSING COPY X OF Y

Description or Explanation:
The printer is processing or printing collated copies (X of Y indicates copies is processing).

Recommended Action:
No action is necessary.

Error Message: PROCESSING FROM TRAY X

Description or Explanation:
The printer is processing the current job.

Recommended Action:
No action is necessary.

Error Message: READY To enter menus press HP Printer Repair

Description or Explanation:
The printer is ready and online, waiting for data.

Recommended Action:
No action is necessary.

Error Message: RESEND UPGRADE

Description or Explanation:
The firmware upgrade is not complete.

Recommended Action:
Resend the upgrade (do not turn power off during the upgrade).

Error Message: RESETTING FACTORY SETTINGS

Description or Explanation:
– “Restore factory settings” is selected.
– A cold reset has occurred.

Recommended Action:
Reset the configurations.

Error Message: ROTATE PAPER IN TRAY XX For help press Laser Printer Repair Near Me

Description or Explanation:
A job requires booklet printing, but none of the trays has letter or A4 media loaded in the correct orientation.

Recommended Action:
1. Rotate the media in the tray.
2. Verify the program settings.

Error Message: ROTATE PAPER IN TRAY XX For help press Laser Printer Repair Near Me alternates with READY To enter menus press HP Printer Repair

Description or Explanation:
Tray XX is loaded with letter or A4 media in the portrait orientation, but the job that used the tray did not specify portrait.

Recommended Action:
1. Verify the program settings.
2. Verify the tray settings.

Note
To improve performance, rotate the media.

Error Message: SCAN CARRIAGE LOCKED

Description or Explanation:
The scan carriage is locked.

Recommended Action:
Unlock the scan carriage.

Error Message: SCAN FAILURE

Description or Explanation:
A scanning job failed.

Recommended Action:
Turn off the printer, and then turn the printer on again.

Error Message: SETTING SAVED

Description or Explanation:
A value is saved.

Recommended Action:
No action is necessary.

Error Message: SIZE MISMATCH TRAY XX = [SIZE] For help press Laser Printer Repair Near Me

Description or Explanation:
The media loaded in the tray is longer or shorter in the feed
direction than the size that the tray is configured for.

Recommended Action:
1. Verify the tray settings.
2. Set the tray switch to standard (if custom-size media is used, set the X and Y values in the custom setting of the control panel).

Error Message: STAPLER ALIGN ERROR

Description or Explanation:
The media in the stapling device is unaligned (this error message might appear when different media sizes are used for the same print job).

Recommended Action:
Clean the rollers at the accumulator.

Error Message: STAPLER JAM For help press Laser Printer Repair Near Me

Description or Explanation:
The stapler is jammed.

Recommended Action:
Clear the jammed staples.

Error Message: STAPLER OUT OF STAPLES For help press Laser Printer Repair Near Me

Description or Explanation:
The stapler is out of staples.

Recommended Action:
Replace the staple cartridge.

Error Message: STAPLING INTERRUPTION

Description or Explanation:
An obstruction in the stapler must be removed before stapling can continue.

Recommended Action:
Remove the obstruction.

Error Message: TOO MANY PAGES IN JOB TO STAPLE For help press Laser Printer Repair Near Me

Description or Explanation:
The output device received too many pages to perform the stapling process.

Recommended Action:
The pages are ejected without being finished.

Error Message: TRAY XX CONTAINS UNKNOWN MEDIA

Description or Explanation:
The media type in the specified tray cannot be determined.

Recommended Action:
1. Verify the tray settings.
2. Make the media settings more specific.

Error Message: TRAY XX EMPTY [TYPE] [SIZE] To enter menus press HP Printer Repair alternates with READY To enter menus press HP Printer Repair

Description or Explanation:
The specified tray is empty, but the current job does not require this tray to print correctly.

Recommended Action:
Load additional media into the tray.

Error Message: TRAY XX OPEN For help press Laser Printer Repair Near Me alternates with READY To enter menus press HP Printer Repair

Description or Explanation:
The specified tray is open, but the current job does not require this tray to print.

Recommended Action:
Close the tray.

Error Message: TRAY XX SIZE= *DETECTED SIZE For help press Laser Printer Repair Near Me alternates with TRAY X SIZE= *DETECTED SIZE To change, move switch in tray x

Description or Explanation:
The custom switch is in the “Standard” position, and the customer selects a value from the menu.

Recommended Action:
1. Verify the tray settings.
2. Verify the program settings.
3. Set the tray switch to “Custom,” or do not select a
value from the menu.

Error Message: TRAY XX [TYPE] [SIZE] DETECTED SIZE

Description or Explanation:
The media size in tray XX when the tray is closed and the custom switch is not changed.

Recommended Action:
If custom size media is installed, change the custom switch to the correct position.

Error Message: TYPE MISMATCH TRAY XX= [TYPE] For help press Laser Printer Repair Near Me

Description or Explanation:
The system detects a transparency in the paper path coming from tray XX.

Recommended Action:
1. Reconfigure the tray for transparencies.
2. If no transparencies are installed, replace the OHT sensor (PS1).

Error Message: UNABLE TO STORE JOB

Description or Explanation:
A memory, disk, or configuration problem prevents the job from being stored.

Recommended Action:
Check the control panel for additional messages.

Error Message: UNSUPPORTED SIZE IN TRAY XX

Description or Explanation:
A job requires a specified size media that is not supported by the printer.

Recommended Action:
1. Reformat the print job to use a supported size.
2. Cancel the job.

Error Message: USE [TYPE] [SIZE] FROM TRAY N INSTEAD

Description or Explanation:
The requested media size or type is not available (the printer asks if it should use another media size
or type instead).

Recommended Action:
1. Select a different type, size, or tray to use. Use “DOWN ARROW” and “UP ARROW” to view the available media in the printer and press HP Printer Repair to select the highlighted tray.
2. Verify the program settings.

Error Message: WAIT FOR PRINTER TO REINITIALIZE

Description or Explanation:
A RAM-disk setting changed (the printer is automatically restarting). An output-device setting changed (the printer is automatically restarting).

Recommended Action:
No action is necessary (do not turn the power off during initialization).

Error Message: WAITING FOR TRAY XX TO LIFT

Description or Explanation:
The tray number XX is lifting the media to the top of the tray for correct feeding.

Recommended Action:
No action is necessary.

Error Message: WARMING UP

Description or Explanation:
The printer was turned on or is coming out of PowerSave mode.

Recommended Action:
No action is necessary.

Error Message: 13.01.00 JAM IN TRAY 1 For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the paper path at the tray 1 feed area.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a service test.
4. If the error persists, replace the paper-input unit.
5. Replace the tray 1 pickup rollers.
6. Replace tray 1.

Error Message: 13.01.00 JAM IN TRAY X For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the paper path at tray X feed area.

– Tray 2: The media did not reach the tray 2 feed sensor (PS1402) within the specified time.
– Tray 3: The media did not reach the tray 3 feed sensor (PS1404) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Closing the door so that the printer attempts to clear the paper path.
3. Make sure that the pickup roller is installed in tray 2 and/or tray 3.
4. Replace the pickup rollers.
5. If the errors persists, replace the paper-input unit.

Error Message: 13.01.00 JAM INSIDE RIGHT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the paper path at the feed area.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a service test.
4. If the error persists, replace the paper input unit.
5. Replace the tray 1 pickup rollers.
6. Replace tray 1.

Error Message: 13.03.00 JAM IN TRAY 1 For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the tray 1 feed area.
– The media did not reach the registration sensor (PS2) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a service test.
4. If the error persists when feeding, replace the tray 1 pickup rollers and replace tray 1.

Error Message: 13.03.00 JAM IN TRAY X For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at tray X feed area.
– The media did not reach the registration sensor (PS2) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a service test.
4. If the error persists when feeding from tray 2 or tray 3, replace the paper input unit.

Error Message: 13.03.00 JAM INSIDE RIGHT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the paper path at the feed area.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a service test.
4. If the error persists, replace the paper-input unit.
5. Replace the tray 1 pickup rollers.
6. Replace tray 1.

Error Message: 13.05.00 JAM INSIDE FRONT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the fuser area.
– The leading edge of the media did not reach the fuser delivery sensor (PS502) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. If the error persists, replace the print cartridge.
4. Replace the transfer roller assembly.
5. Replace the fuser.

Error Message: 13.05.00 JAM INSIDE RIGHT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the fuser area.
– The leading edge of the media did not reach the fuser delivery sensor (PS502) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. If the error persists, replace the print cartridge.
4. Replace the transfer roller assembly.
5. Replace the fuser.

Error Message: 13.06.00 JAM INSIDE FRONT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the paper path at the fuser area.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. If the error persists, replace the fuser.

Error Message: 13.06.00 JAM INSIDE LEFT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the paper path at the fuser area.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. If the error persists, replace the fuser.

Error Message: 13.09.00 JAM INSIDE FRONT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the face-down bin.
– The leading edge of the media did not reach the face-down bin delivery sensor (PS1451) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Reseat the connections to the DC controller.
4. Make sure the delivery flags move smoothly.
5. Perform a service test.
6. If the error persists, replace the delivery unit.
7. Replace the DC controller.

Error Message: 13.09.00 JAM INSIDE LEFT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the face-down bin.
– The leading edge of the media did not reach the face-down bin delivery sensor (PS1451) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Reseat the connections to the DC controller.
4. Make sure the delivery flags move smoothly.
5. Perform a service test.
6. If the error persists, replace the delivery unit.
7. Replace the DC controller.

Error Message: 13.0A.00 JAM INSIDE LEFT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path. Access through the left door.
– The trailing edge of the media did not leave the face-down bin delivery sensor (PS1451) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. If the error persists, replace the delivery unit.
4. Replace the diverter.

Error Message: 13.0A.00 JAM IN TOP OUTPUT BIN For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the face-down bin.
– The trailing edge of the media did not leave the face-down bin delivery sensor (PS1451) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. If the error persists, replace the delivery unit.
4. Replace the diverter.

Error Message: 13.10.00 JAM INSIDE DUPLEXER DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the reversing area.
– The leading edge of the media did not reach the reversed paper sensor (PS2002) in the duplexer within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Reseat the connections to the DC controller.
4. If the error persists, replace the duplexer.

Error Message: 13.10.00 JAM INSIDE LEFT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the reversing area.
– The leading edge of the media did not reach the reversed paper sensor (PS2002) in the duplexer within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Reseat the connections to the DC controller.
4. If the error persists, replace the duplexer.

Error Message: 13.11.00 JAM INSIDE DUPLEXER DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the reversing area.
– The trailing edge of the media did not leave the reversed paper sensor (PS2002) in the duplexer within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Reseat the connections to the DC controller.
4. If the error persists, replace the duplexer.

Error Message: 13.11.00 JAM INSIDE LEFT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the reversing area.
– The trailing edge of the media did not leave the reversed paper sensor (PS2002) in the duplexer within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Reseat the connections to the DC controller.
4. If the error persists, replace the duplexer.

Error Message: 13.11.05 JAM IN INPUT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the registration area.
– A pickup delay jam has occurred.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a paper-path test.
4. If the error persists, replace the paper-pickup assembly.

Error Message: 13.11.06 PICKUP STATIONARY JAM For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the pickup area of the input accessory.

Recommended Action:
1. Clear the jam in the indicated area of the input device.
2. Remove the media from the right door of the printer engine.

Error Message: 13.11.07 JAM IN INPUT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the right door area.
– A page stopped in the registration area.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. If the error persists, replace the vertical transfer unit.

Error Message: 13.11.08 JAM IN INPUT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the vertical transfer unit registration area.
– A paper-delivery delay jam occurred.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Make sure that the vertical transfer sensor is functional.
4. If the error persists, replace the vertical transfer sensor.
5. Replace the vertical transfer unit.

Error Message: 13.11.09 JAM IN INPUT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the right door area.
– A paper-delivery stationary jam occurred.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Replace the paper path connection unit.
4. Replace the vertical registration assembly.
5. If the error persists, replace the diverter.

Error Message: 13.11.10 RESIDUAL JAM IN DELIVERY AREA For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the delivery area when the power is turned on or when the front door is closed.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Replace the paper path connection unit.
4. Replace the VRA.

Error Message: 13.11.0A JAM IN INPUT DEVICE For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the input device when the power is turned on.

Recommended Action:
1. Clear the jam in the indicated area.
2. Turn off the printer, and then turn the printer on again.

Error Message: 13.12.00 JAM INSIDE DUPLEXER DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the duplexer.
– The leading edge of the media did not reach the duplexer paper sensor (PS2004) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a paper-path test.
4. If the error persists, replace the fuser.
5. Replace the duplexer.
6. Replace the diverter.

Error Message: 13.12.00 JAM INSIDE LEFT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the duplexer.
– The leading edge of the media did not reach the duplexer paper sensor (PS2004) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a paper-path test.
4. If the error persists, replace the fuser.
5. Replace the duplexer.
6. Replace the diverter.

Error Message: 13.12.01 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
– Media is present in the flipper when power is turned on.
– An auto-flush operation is not possible.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a paper-path test.
4. Replace the flipper assembly.

Error Message: 13.12.02 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
Media never reached the flipper input area.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a paper-path test.
4. Replace the flipper assembly.

Error Message: 13.12.03 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
Media is jammed in the flipper entry area.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a paper-path test to test the top face-down bin and the left face-up bin.
4. Replace the flipper assembly.

Error Message: 13.12.04 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
Media is jammed in the flipper internal area.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a paper-path test.
4. Replace the delivery assembly.
5. Replace the flipper assembly.

Error Message: 13.12.10 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
Media was present in the paper path when power was turned on.

Recommended Action:
1. Clear the jam.
2. Check for mechanical interference in the flipper and paper-path rollers.
3. Turn off the printer, and then turn the printer on again.
4. Send two pages through for a paper-path test.
5. Replace the paper-path assembly.

Error Message: 13.12.11 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
– Media stopped while it was flipping.
– Media never reached the FLEXIT sensor.

Recommended Action:
1. Clear the jam.
2. Check for mechanical interference in the flipper and paper-path rollers.
3. Turn off the printer, and then turn the printer on again.
4. Send two pages through for a paper-path test.
5. Replace the paper-path assembly.

Error Message: 13.12.12 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
Media stopped in the paper path.

Recommended Action:
1. Clear the jam.
2. Check for mechanical interference in the flipper and paper-path rollers.
3. Turn off the printer, and then turn the printer on again.
4. Send two pages through for a paper-path test.
5. Replace the paper-path assembly.

Error Message: 13.12.13 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
– Media stopped in the paper path.
– Media jammed entering the accumulator or offset module.

Recommended Action:
1. Clear the jam.
2. Check for mechanical interference in the flipper and paper-path rollers.
3. Check for jams at the accumulator or the offset module.
4. Turn off the printer, and then turn the printer on again.
5. Send two pages through for a paper-path test.
6. Replace the paper-path assembly.

Error Message: 13.12.20 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
– Media is present in the accumulator when the printer is turned on.
– Media is activating the exit sensor when the printer is turned on.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a paper-path test.
4. Replace the accumulator assembly.

Error Message: 13.12.21 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
Media is jammed in the accumulator entry area.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a paper-path test.
4. Replace the accumulator assembly.

Error Message: 13.12.22 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
The GW sensor never activated.

Note
This jam might be a hardware malfunction if the failure persists consistently.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a paper-path test.
4. Replace the accumulator assembly.

Error Message: 13.12.23 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
Media is jammed in the accumulator exit area.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a paper-path test.
4. Replace the accumulator assembly.

Error Message: 13.12.24 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
The retainer sensor does not activate.

Note
This jam might be a hardware malfunction if the error persists.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a paper-path test.
4. Replace the accumulator assembly.

Error Message: 13.12.30 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
– The carriage hit the media.
– Media is jammed between the carriage and the stack of paper in the stapling area.
– The carriage motor does not detect movement; it should be finding the home position.

Recommended Action:
1. Clear the jam.
2. Perform a staple-position calibration.
3. Send a staple job to the stapler.
4. Turn off the printer, and then turn the printer on again.
5. Replace the carriage assembly.
6. Replace the stapler unit.

Error Message: 13.12.31 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
Media is jammed in the stapler unit.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send a staple job to the stapler.
4. Replace the stapler unit.
5. Replace the carriage assembly.

Error Message: 13.12.40 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
Media is present in the offset module when power is turned on.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a test job.
4. Replace the offset assembly.

Error Message: 13.12.41 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
The offset module did not reach its target position.

Note
This jam might be a hardware malfunction if the failure repeats five consecutive times.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a test job.
4. Replace the offset assembly.

Error Message: 13.12.42 JAM IN LEFT ACCESSORY For help press Laser Printer Repair Near Me

Description or Explanation:
Media is jammed in the offset module exit area.

Recommended Action:
1. Clear the jam.
2. Turn off the printer, and then turn the printer on again.
3. Send two pages through for a test job.
4. Replace the offset assembly.

Error Message: 13.13.00 JAM INSIDE DUPLEXER DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the duplexer.
– The trailing edge of the media did not leave the duplexer paper sensor (PS2004) within a specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. If the error persists, replace the duplexer.

Error Message: 13.13.00 JAM INSIDE LEFT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the duplexer.
– The trailing edge of the media did not leave the duplexer paper sensor (PS2004) within a specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so the printer attempts to clear the paper path.
3. If the error persists, replace the duplexer.

Error Message: 13.20.00 JAM INSIDE FRONT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path.
– Media is present in the printer.

Note
Media is detected in the paper path when the printer is turned on, or media is detected after opening and closing any door:
– Registration sensor (PS2)
– Fusing-unit jam sensor (PS501)
– Fusing-unit delivery sensor (PS502)
– Tray 2 paper-feed sensor (PS1402)
– Tray 3 paper-feed sensor (PS1403)
– Face-down-bin delivery sensor (PS1451)
– The duplexer residual paper sensor (PS2005) detects
media.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a paper-path test.
4. Verify correct seating of the leaf springs under the highvoltage power supply.
5. Remove the duplexer and make sure that all of the media is removed from the paper path.
6. Verify the correct movement of the duplexer residualpaper sensor.
7. If the error persists, replace the fuser.

Error Message: 13.20.00 JAM INSIDE LEFT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path.
– Media is present in the printer.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so the printer attempts to clear the paper path.
3. Perform a paper-path test.
4. Verify the correct seating of the leaf springs under the high-voltage power supply.
5. If the error persists, replace the fuser.

Error Message: 13.21.00 JAM INSIDE FRONT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
A door is open.

Recommended Action:
1. Close the door so that the printer attempts to clear the paper path.
2. Clear the jam in the indicated area.
3. Perform a paper-path test.
4. Perform a service test.
5. Verify that the interlock switches are working correctly.
6. If the error persists, replace the front door.

Error Message: 13.21.00 JAM INSIDE LEFT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
A door is open.

Recommended Action:
1. Close the door so that the printer attempts to clear the paper path.
2. Clear the jam in the indicated area.
3. Perform a paper-path test.
4. Perform a service test.
5. Verify that the interlock switches are working correctly.
6. If the error persists, replace the left door.

Error Message: 13.30.00 JAM IN TRAY 1 For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the pickup area of tray 1.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a service test.
4. If the error persists, replace the paper input unit.
5. Replace the tray 1 pickup rollers.
6. Replace tray 1.

Error Message: 13.30.00 JAM IN TRAY X For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the pickup area of tray X.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a service test.
4. If the error persists, replace the paper input unit.
5. Replace the tray X pickup rollers.
6. Replace tray X.

Error Message: 13.30.00 JAM INSIDE RIGHT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
A page is jammed in the pickup area of tray 1.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a service test.
4. If the error persists, replace the paper-input unit.
5. Replace the tray 1 pickup rollers.
6. Replace tray 1.

Error Message: 13.31.00 JAM INSIDE FRONT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the fuser area.
– The leading edge of the media reached the fuser delivery sensor (PS502) within the specified time, but the trailing edge of the media did not reach the fuser-jam sensor (PS501) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. If the error persists, replace the fuser.

Error Message: 13.31.00 JAM INSIDE LEFT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the fuser area.
– The leading edge of the media reached the fuser delivery sensor (PS502) within the specified time, but the trailing edge of the media did not reach the fuser-jam sensor (PS501) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. If the error persists, replace the fuser.

Error Message: 13.32.00 JAM INSIDE RIGHT DOOR For help press Laser Printer Repair Near Me

Description or Explanation:
– A page is jammed in the paper path at the feed area.
– The media did not leave the registration sensor (PS2) within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Replace the registration assembly.
4. If the error persists, replace the paper-input unit.

Error Message: 13.XX.YZ JAM INSIDE TOP OUTPUT BIN

Description or Explanation:
A delivery stay jam has occurred, and the media did not clear PS1451 within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Make sure that PS1451 is functioning correctly.
4. Perform a sensor test.
5. Perform a paper-path test.

Error Message: 13.XX.YZ JAM IN TRAY N

Description or Explanation:
– A tray 2 pickup jam has occurred (N = 2) (PS1402).
– A tray 3 pickup jam has occurred (N = 3) (PS1404).
– A tray 1 pickup jam has occurred (N = 1).

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Make sure that the indicated sensor is functioning correctly.
4. Perform a sensor test.
5. Perform a paper-path test.

Error Message: 13.XX.YZ JAM INSIDE FRONT DOOR

Description or Explanation:
– A fuser delivery delay jam has occurred, and the media did not clear PS501 within the specified time.
– A fuser delivery delay jam has occurred, and the media did not clear PS502 within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Make sure that the PS501 senor flag or the PS502 flag is functioning correctly.
4. Perform a sensor test.
5. Perform a paper-path test.

Error Message: 13.XX.YZ JAM INSIDE LEFT DOOR

Description or Explanation:
A fuser delivery stay jam has occurred, and the media did not clear PS501 within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the
paper path.
3. Make sure that the PS501 senor flag is functioning correctly.
4. Perform a sensor test.
5. Perform a paper-path test.

Error Message: 13.XX.YZ JAM INSIDE LEFT DOOR

Description or Explanation:
A delivery delay jam has occurred, and the media did not clear PS1451 within the specified time.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Make sure that PS1451 is functioning correctly.
4. Perform a sensor test.
5. Perform a paper-path test.

Error Message: 13.XX.YZ JAM INSIDE LEFT DOOR

Description or Explanation:
– A reversing delay jam has occurred.
– A reversing stay jam has occurred.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a sensor test.
4. Perform a paper-path test.

Error Message: 13.XX.YZ JAM INSIDE DUPLEXER

Description or Explanation:
– A duplexing delay jam has occurred.
– A duplexing stay jam has occurred.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a sensor test.
4. Perform a paper-path test.

Error Message: 13.XX.YZ JAM INSIDE RIGHT DOOR

Description or Explanation:
– A media stay jam has occurred in the paper path.
– The media did not reach PS1401 or PS1403 after reaching PS1402 or PS1404.

Recommended Action:
1. Clear the jam in the indicated area.
2. Close the door so that the printer attempts to clear the paper path.
3. Perform a sensor test.
4. Perform a paper-path test.

Error Message: 14.X

Description or Explanation:
– X = 2 for tray 2
– X = 3 for tray 3

Recommended Action:
1. Check the media for premature wear of the feed rollers.
2. Clean the feed rollers with a lightly dampened cloth.
3. Replace the feed rollers.

Error Message: 21 PAGE TOO COMPLEX
For help press Laser Printer Repair Near Me alternates with 21 PAGE TOO COMPLEX To continue press HP Printer Repair

Description or Explanation:
The page formatting process is too complex.

Recommended Action:
1. To continue printing, press (some data will be lost).
2. Simplify the print job.
3. To print the job without losing data, set PAGE PROTECT=ON in the configuration menu. Do not leave the PAGE PROTECT=ON or the print performance will degrade. The normal setting is PAGE PROTECT=AUTO.
4. Add memory.

Error Message: 22 EIO X BUFFER OVERFLOW To continue press HP Printer Repair

Description or Explanation:
The printer EIO card in slot X overflowed the I/O buffer during a busy state.

Recommended Action:
1. To continue printing, press (some data will be lost).
2. Turn off the printer, and then turn the printer on again.
3. Move the EIO card to a different slot.
4. Replace the EIO card.

Error Message: 22 EMBEDDED I/O BUFFER OVERLOW

Description or Explanation:
The printer embedded I/O buffer overflowed during a busy state.

Recommended Action:
1. To continue printing, press HP Printer Repair (some data will be lost).
2. Turn off the printer, and then turn the printer on again.
3. See “Embedded LAN troubleshooting (HP LaserJet 9040n/9050n, HP LaserJet 9040dn/9050dn, HP LaserJet 9050mfp, and HP LaserJet 9040mfp only)” on page 247 in HP’s service manual for more information.

Error Message: 22 PARALLEL I/O BUFFER OVERFLOW For help press Laser Printer Repair Near Me alternates with 22 PARALLEL I/O BUFFER OVERFLOW To continue press HP Printer Repair

Description or Explanation:
The printer parallel buffer overflowed during a busy state.

Recommended Action:
1. To continue printing, press (some data will be lost).
2. Turn off the printer, and then turn the printer on again.
3. Reseat the parallel cable.
4. Replace the parallel cable.
5. Replace the formatter.

Error Message: 22 SERIAL I/O BUFFER OVERFLOW To continue press HP Printer Repair

Description or Explanation:
The printer serial buffer overflowed during a busy state.

Recommended Action:
1. To continue printing, press (some data lost).
2. Turn off the printer, and then turn the printer on again.
3. Reseat the serial cable.
4. Replace the serial cable.
5. Move the EIO card to a different slot.
6. Replace the EIO card.

Error Message: 40 BAD SERIAL TRANSMISSION To continue press HP Printer Repair

Description or Explanation:
A serial data error (parity, framing, or line overrun) occurred while data was being received.

Recommended Action:
1. To continue printing, press (some data will be lost).
2. Turn off the printer, and then turn the printer on again.
3. Reseat the serial cable.
4. Replace the serial cable.
5. Move the EIO card to a different slot.
6. Replace the EIO card.

Error Message: 40 EIO X BAD TRANSMISSION To continue press HP Printer Repair

Description or Explanation:
A connection with the EIO card in slot X has been abnormally interrupted.

Recommended Action:
1. To continue printing, press (some will be lost).
2. Turn off the printer, and then turn the printer on again.
3. Reseat the serial cable.
4. Replace the serial cable.
5. Move the EIO card to a different slot.
6. Verify the program settings.
7. Replace the EIO card.

Error Message: 40 EMBEDDED I/O BAD TRANSMISSION

Description or Explanation:
A connection with the embedded I/O card has been abnormally interrupted.

Recommended Action:
1. To continue printing, press (some will be lost).
2. Turn off the printer, and then turn the printer on again.
3. See “Embedded LAN troubleshooting (HP LaserJet 9040n/9050n, HP LaserJet 9040dn/9050dn, HP LaserJet 9050mfp, and HP LaserJet 9040mfp only)” in th HP service manual
for more information.

Error Message: 41.3 UNEXPECTED SIZE TRAY XX For help press Laser Printer Repair Near Me alternates with LOAD TRAY XX [TYPE] [SIZE] To change size press HP Printer Repair

Description or Explanation:
Tray XX is loaded with media that is longer or shorter in the feed direction than the size that is configured for the tray.

Recommended Action:
1. Replace the media with the correct size or reconfigure the tray to use the current size.
2. Press to select another tray.
3. Verify the position of the standard/custom switch.
4. Verify the program settings.

Error Message: 41.5 UNEXPECTED TYPE TRAY XX For help press Laser Printer Repair Near Me alternates with LOAD TRAY XX [TYPE] [SIZE] To change type press HP Printer Repair

Description or Explanation:
Tray XX is loaded with a media type (transparencies, envelopes) that is different from what the tray is configured to use.

Recommended Action:
1. Replace the media with the correct size or reconfigure the tray to use the current size.
2. Press to select another tray.
3. Verify the program settings.

Error Message: 41.X PRINTER ERROR For help press Laser Printer Repair Near Me alternates with To continue press HP Printer Repair

Description or Explanation:
A printer error occurred, and X corresponds to the following issue:
– 1 = Unknown misprint error
– 2 = Beam detect error
– 4 = No video sync

Recommended Action:
1. To continue printing, press.
2. Turn off the printer, and then turn the printer on to continue.
3. Resend the print job.
4. Reseat connections to the laser/scanner and DC controller.
5. If error persists, replace the laser/scanner.
6. Replace the upper cable guide assembly.
7. Replace the DC controller.

Error Message: 49.X PRINTER ERROR To continue cycle power

Description or Explanation:
A critical firmware error occurred.

Recommended Action:
1 Turn off the printer, and then turn the printer on to continue.
2 Resend the print job.
3 Update the firmware to the latest version.

Error Message: 50.X FUSER ERROR
For help press Laser Printer Repair Near Me

Description or Explanation:
A fuser error occurred, and X corresponds to the following issue:
1. Low fuser temperature
2. Fuser warm up service
3. High fuser temperature
4. Faulty fuser
5. Inconsistent fuser
6. Faulty fuser

Recommended Action:
1. Turn off the printer, and then turn the printer on to
continue.
2. Reseat connections to the fuser and the DC controller.
3. Reseat the fuser.
4. If error persists, replace the fuser.
5. Replace the upper cableguide assembly.
6. Replace the low-voltage power supply.
7. Replace the DC controller.

Error Message: 51.X PRINTER ERROR For help press Laser Printer Repair Near Me alternates with To continue cycle power

Description or Explanation:
A printer error occurred, and X corresponds to the following issue:
1. Beam detect error
2. Laser error

Recommended Action:
1. Turn off the printer, and then turn the printer on to continue.
2. Reseat connections to the laser/scanner and DC controller.
3. If error persists, replace the laser/scanner.
4. Replace the upper cableguide assembly.
5. Replace the DC controller.

Error Message: 52.X PRINTER ERROR For help press Laser Printer Repair Near Me alternates with To continue cycle power

Description or Explanation:
A printer error occurred, and X corresponds to the following issue:
0. Scanner error
1. Scanner startup error
2. Scanner rotation error

Recommended Action:
1. Turn off the printer, and then turn the printer on to continue.
2. Reseat connections to the laser/scanner and DC controller.
3. If error persists, replace the laser/scanner.
4. Replace the upper cableguide assembly.
5. Replace the DC controller.

Error Message: 53.XY.ZZ PRINTER ERROR For help press Laser Printer Repair Near Me

Description or Explanation:
A DIMM error occurred, and X, Y, and Z corresponds to the following issues:
X = DIMM type
0 ROM
1 RAM
Y = Device location
0 On board RAM/ROM
1 DIMM slot 1
2 DIMM slot 2
3 DIMM slot 3
4 DIMM slot 4
ZZ = Error number
1 Unsupported memory
2 Recognized memory
3 Less than minimum memory
4 Exceeds maximum memory

Recommended Action:
1. Turn off the printer, and then turn the printer on to continue.
2. Reseat the specified DIMM.
3. Move DIMM to a different slot.
4. If the error persists, replace the specified DIMM.
5. Replace the formatter.

Error Message: 55.X PRINTER ERROR For help press Laser Printer Repair Near Me alternates with To continue press HP Printer Repair

Description or Explanation:
A temporary printer error occurred.

Recommended Action:
1. To clear the error, press .
2. Turn off the printer, and then turn the printer on again.
3. Make sure that the maintenance kit is not due for replacement.
4. Reseat the formatter, DIMMs, and EIO cards.
5. Perform an engine test.
6. Perform a service test.
7. Replace the DC controller
8. Replace the formatter.

Error Message: 56.XX PRINTER ERROR For help press Laser Printer Repair Near Me alternates with To continue cycle power

Description or Explanation:
A printer error occurred, and X corresponds to the following issue:
1. Illegal input selection
2. Duplexer was removed while power is on

Recommended Action:
1. Turn off the printer, and then turn the printer on again to continue.
2. Check the printer configuration.
3. Check the program settings.
4. Turn the printer off and reinstall the duplexer.

Error Message: 57.XX PRINTER ERROR For help press Laser Printer Repair Near Me alternates with To continue cycle power

Description or Explanation:
A printer error occurred, and X corresponds to the following issue:
1. Cartridge fan error (fan #5)
2. (not used)
3. Power-supply-fan error (fan #1)
4. Formatter- (controller-) fan error (fan #2)
5. Delivery-fan (front) error (fan #4)
6. Face-down tray error
7. Delivery-fan (back) error (fan #3)
8. Duplexer-fan error

Recommended Action:
1. Turn off the printer, and then turn the printer on again to continue.
2. Reseat connections to the specified fan and DC controller.
3. If the error persists, replace the specified fan.
4. Replace the DC controller.

Error Message: 58.XX PRINTER ERROR For help press Laser Printer Repair Near Me alternates with To continue cycle power

Description or Explanation:
A printer error occurred.
XX = 04 (power supply)
XX = 03 (CPU)

Recommended Action:
1. Turn off the printer, and then turn the printer on again to continue.
2. Check the printer configuration.
3. Replace the print cartridge.
4. Replace the toner sensor contact assembly.
5. Replace the DC controller.

Error Message: 59.X PRINTER ERROR For help press Laser Printer Repair Near Me alternates with To continue cycle power

Description or Explanation:
A printer error occurred, and X corresponds to the following issue:
0. Main motor error
1. Main motor startup error
2. Main motor rotation error

Recommended Action:
1. Turn off the printer, and then turn the printer on again to continue.
2. Reseat connections to the DC controller.
3. Replace the print cartridge.
4. Perform a service test.
5. Replace the main motor.
6. Replace the DC controller.

Error Message: 59.X PRINTER ERROR For help press Laser Printer Repair Near Me alternates with To continue cycle power

Description or Explanation:
A printer error occurred, and X corresponds to the following issue:
3. Abnormal fuser motor start
4. Fuser motor rotation error

Recommended Action:
1. Check the cables connections at the fuser motor, and reseat them as necessary.
2. Reseat the fuser.
3. Replace the fuser motor.
4. Replace the fuser assembly.

Error Message: 60.X PRINTER ERROR For help press Laser Printer Repair Near Me

Description or Explanation:
Tray X is lifting the media to the top of the tray for correct feeding, but something is preventing the lift process.
2. Error in tray 2
3. Error in tray 3

Recommended Action:
1. Open tray X.
2. Check tray X for obstructions.
3. Remove and reseat tray X.
4. Perform a service test.
5. Switch tray X with the other tray.
6. If the error changes, the tray might be defective.
7. If the error persists, replace the paper input unit.

Error Message: 62.X PRINTER ERROR To continue cycle power

Description or Explanation:
A printer error occurred, and X corresponds to the following issue:
1. memory in DIMM slot 1
2. memory in DIMM slot 2
3. memory in DIMM slot 3
4. memory in DIMM slot 4

Recommended Action:
1. Turn off the printer, and then turn the printer on to continue.
2. Reseat the DIMM.
3. Move the DIMM to a different slot.
4. Replace the DIMM.

Error Message: 64 PRINTER ERROR For help press Laser Printer Repair Near Me alternates with To continue cycle power

Description or Explanation:
A scan buffer error occurred.

Recommended Action:
1. Turn off the printer, and then turn the printer on to continue.
2. Update the firmware to the latest version.
3. Reseat connections to the laser/scanner and DC controller.
4. If the error persists, replace the laser/scanner.
5. Replace the DC controller.
6. Make sure that the side of the tray is empty.

Error Message: 66.11.00 INPUT DEVICE FAILURE For help press Laser Printer Repair Near Me

Description or Explanation:
– A failure in an external input device occurred.
– A lifting operation is not completed in the correct amount of time.

Recommended Action:
1. Make sure that the tray on the left side of the lift deck is empty.
2. Make sure that the paperpath connection unit is installed in the right side of the engine.
3. Check the connections.
4. Turn off the printer, and then turn the printer on to continue.
5. Send two pages through for a paper-path test.
6. Reseat the input device.
7. Replace the input device.

Error Message: 66.11.01 For help press Laser Printer Repair Near Me

Description or Explanation:
The paper path connection unit is not installed.

Recommended Action:
Install the paper-path connection unit.

Error Message: 66.12.20 OUTPUT DEVICE FAILURE For help press Laser Printer Repair Near Me

Description or Explanation:
– The retainer sensor was not activated.
– The retainer DC motor, located in the accumulator, is damaged.
– The printer cannot finish a power-on sequence.

Recommended Action:
1. Check the cables.
2. Turn off the printer, and then turn the printer on to continue.
3. Send two pages through for a paper-path test.
4. Replace the accumulator assembly.
5. Replace the output device controller PCA.

Error Message: 66.12.21 OUTPUT DEVICE FAILURE For help press Laser Printer Repair Near Me alternates with CHECK CABLES AND CYCLE POWER

Description or Explanation:
– The bearing bracket is damaged.
– The accumulator-wheel sensor is damaged.
– The printer cannot finish a power-on sequence.

Recommended Action:
1. Check the cables.
2. Turn off the printer, and then turn the printer on to continue.
3. Send two pages through for a paper-path test.
4. Replace the accumulator assembly.
5. Replace the output device controller PCA.

Error Message: 66.12.40 OUTPUT DEVICE FAILURE For help press Laser Printer Repair Near Me alternates with CHECK CABLES AND CYCLE POWER

Description or Explanation:
– The offset module did not reach the offset position.
– The printer firmware detected five consecutive jams.

Recommended Action:
1. Check the cables.
2. Turn off the printer, and then turn the printer on to continue.
3. Send two pages through for a paper-path test.
4. Replace the offset assembly.
5. Replace the output device controller PCA.

Error Message: 66.12.60
OUTPUT DEVICE FAILURE For help press Laser Printer Repair Near Me alternates with CHECK CABLES AND CYCLE POWER

Description or Explanation:
– An EEPROM error occurred.
– The EEPROM on the controller PCA is damaged.

Recommended Action:
1. Check the cables.
2. Turn off the printer, and then turn the printer on to continue.
3. Send two pages through for a paper-path test.
4. Replace the output device controller PCA.

Error Message: 66.12.70 OUTPUT DEVICE FAILURE For help press alternates with CHECK CABLES AND CYCLE POWER

Description or Explanation:
– An EEPROM error occurred.
– The EEPROM on the controller PCA is damaged.

Recommended Action:
1. Check the cables.
2. Turn off the printer, and then turn the printer on to continue.
3. Send two pages through for a paper-path test.
4. Replace the output device controller PCA.

Error Message: 67.X

Description or Explanation:
The output device is not attached when the printer is turned on.

Recommended Action:
1. At power-on, make sure that the output device is attached correctly.
2. Make sure that the JetLink connector is installed correctly.

Error Message: 68.X PERMANENT STORAGE WRITE FAIL For help press Laser Printer Repair Near Me alternates with 68.X PERMANENT STORAGE WRITE FAIL To continue press HP Printer Repair

Description or Explanation:
– The printer NVRAM or hard disk is failing to write.
– Printing can continue but there might be unexpected responses because an error occurred in permanent storage.

Recommended Action:
1. To clear the error, press HP Printer Repair.
2. Check the printer configuration.
3. Turn off the printer, and then turn the printer on to continue.
4. Reseat the hard disk.
5. Reinitialize the hard disk.
6. Replace the hard disk.

Error Message: 68.0 PERMANENT STORAGE ERROR For help press alternates with To continue press HP Printer Repair

Description or Explanation:
– One or more of the printer settings that were saved in the NVRAM or hard disk is invalid and is reset to the factory default.
– Printing can continue, but unexpected responses might occur because an error occurred in permanent storage.

Recommended Action:
1. To clear the error, press HP Printer Repair.
2. Check the printer configuration.
3. Turn off the printer, and then turn the printer on to continue.
4. Print a configuration page.
5. Resend the firmware.
6. Perform a NVRAM initialization, and re-enter the configuration information.
7. Replace the formatter.

Error Message: 68.1 PERMANENT STORAGE FULL For help press alternates with To continue press HP Printer Repair

Description or Explanation:
– The printer NVRAM or hard disk is full.
– Printing can continue, but unexpected responses might occur because an error occurred in permanent storage.

Recommended Action:
1. To clear the error, press HP Printer Repair.
2. Check the printer configuration.
3. Turn off the printer, and then turn the printer on to continue.
4. Reseat the hard disk.
5. Reinitialize the hard disk.
6. Replace the hard disk.

Error Message: 69.X PRINTER ERROR To continue cycle power

Description or Explanation:
A printer error occurred where X is detailed below.
0. The duplex mechanism failed
1. The duplex side-adjust failed

Recommended Action:
1. Turn off the printer, and then turn the printer on to continue.
2. Reseat the duplexer (make sure that the printer is turned off).
3. Perform a service test.
4. Perform a paper-path test.
5. If the error persists, replace the duplexer (make sure that the printer is turned off).

Error Message: 79.XXXX PRINTER ERROR To continue cycle power

Description or Explanation:
A critical hardware error occurred.

Recommended Action:
1. Turn off the printer, and then turn the printer on to continue.
2. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. (If the message only appears with a certain software program or print job, contact the software vendor for assistance.)
3. If the error persists, try the following:
– Turn off the printer, and then turn the printer on again.
– Reseat or replace the interface cable.
– Remove the DIMMs one at time, turn the printer off, and then turn the printer on again.
– Try using the parallel interface.
– Upgrade to the latest firmware.
– Remove the EIO cards and perform a cold reset.
– Remove the hard disk, turn the printer off, and then turn the printer on again.
– If the error persists, replace the formatter.

Error Message: 80.XXXX EIO ERROR

Description or Explanation:
The EIO accessory card in slot X encountered a critical error.

Recommended Action:
1. Turn off the printer, and then turn the printer on again.
2. Reseat the EIO card.
3. Move the EIO card to a different slot.
4. If the error persists, replace the EIO card.

Error Message: 80.XXX EMBEDDED JETDIRECT ERROR

Description or Explanation:
An embedded Jetdirect error occurred.

Recommended Action:
1. Turn off the printer, and then turn the printer on again.
2. See “Embedded LAN troubleshooting (HP LaserJet 9040n/9050n, HP LaserJet 9040dn/9050dn, HP LaserJet 9050mfp, and HP LaserJet 9040mfp only)” in the HP service manual for more information.

Error Message: 81 SERVICE For help press Laser Printer Repair Near Me

Description or Explanation:
A temporary error occurred while testing the printer.

Recommended Action:
1. Turn off the printer, and then turn the printer on again.
2. If the error persists, replace the formatter.

Error Message: 99 SERVICE For help press Laser Printer Repair Near Me

Description or Explanation:
A firmware flash-failure occurred.

Recommended Action:
1. Resend the flash upgrade.
2 Replace the flash DIMM.

Summary
HP Printer Repair Service
Service Type
HP Printer Repair Service
Provider Name
Printer Repair Group,
400 West Peachtree Street NW, Suite 4-1000,Atlanta,GA-30308,
Telephone No.888-930-6209
Area
United States
Description
HP Printer Repair Service: The #1 Resource for HP Printer Repair Service in the US. Find a Local HP Service Provider or Research Error Codes.