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HP LJ M631 – Cannot send or receive faxes (1 of 2 printers) No ratings yet.

Printer problem:

Users cannot send or receive faxes, the end user tested the fax line and it is working. There is a possible problem with the fax card.

How the printer was repaired:

The fax line is testing good, it appears that the fax card was hit with a power surge, probably due to the storms we've had lately. I replaced the fax card, the end users are able to send and receive faxes now.

Printer Brand: HP Printer Model: LaserJet M631 Problem Type: Connectivity Printer Type: Laser Printer Posted: April 22, 2019

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