Real-time updates and completed service calls from across the metro area.
Our technicians are in the field every day fixing equipment for local engineering firms, architects, and print shops. Below is a log of recent plotter service calls completed throughout Birmingham, Bessemer, Alabaster, Childersburg, and surrounding areas—showing the exact plotter models, reported issues, and on-site fixes delivered by our team.
Sep 24, 2026·Leeds, AL 35094·HP Designjet 500
Problem:
HP DesignJet 500 42" (C7770B) presented with a paper jam and was displaying error code 11:11.
Solution:
Technician inspected all internal components and identified the trailing cable (C7770-60274) as the faulty part. Replaced the 42" trailing cable, cleaned the machine, and tested operation to confirm the error was cleared.
Jul 21, 2026·Leeds, AL 35094·HP Designet 2500
Problem:
HP DesignJet T2500 MFP 36" (CR358A) reported error codes 21.2:13 and 86:01. Service station was heavily contaminated, cutter was activating intermittently without command, and incoming line voltage measured near 130V — well above acceptable operating range.
Solution:
Replaced the service station, line sensor, and cutter assembly. Installed a line conditioner to regulate dangerously elevated input voltage. Loaded both paper rolls and tested the unit to confirm normal operation.
Jun 19, 2026·Birmingham, AL 35244·HP Designjet 500
Problem:
HP DesignJet 500 (C7770B) brought in with a shredded carriage belt and a broken carriage assembly latch — the latch that secures the carriage door over the printheads.
Solution:
Replaced the carriage belt (part C7770-60014), repaired the carriage assembly latch, and performed general cleaning. Post-repair test confirmed normal operation. The magenta printhead registered low but functional; given the device's infrequent use, replacement was deferred.
Jun 5, 2026·Bessemer, AL 35023·HP Designjet 800ps
Problem:
HP DesignJet 800ps 42" presented with a frayed carriage belt and a recurring paper jam error code.
Solution:
Relocated plotter to a stable work surface, replaced the torn 42" carriage belt, and resolved an 86:01 error traced to a deep scratch in the encoder strip. Sourced a compatible encoder strip from a decommissioned DesignJet 500 42" unit, restoring carriage operation. A broken carriage cover lock on t
May 15, 2026·Moody, AL 35004·HP T830
Problem:
HP DesignJet T830 36" displayed an open-cover/jam error with no error code. Power cycling moved the carriage to center before halting with the same fault.
Solution:
Inspection revealed nicks in the trailing cable and a dislodged retaining spring. Trailing cable was discontinued; carriage assembly (part #F9A30-67061, which includes the trailing cable) was sourced and installed. Intermittent cutter jamming was resolved by removing and cleaning the cutter blades.
Apr 8, 2026·Bessemer, AL 35023·HP T795
Problem:
HP DesignJet T795 44" produced a clicking noise during initialization and at the start of print jobs, with extended initialization times reported.
Solution:
Replaced cutter assembly (CN727-67023), line sensor (Q6683-67004), starwheel motor (Q6708-67017), and starwheel lifter kit (Q5669-67054). On power-up without ink or printheads installed, the plotter stalled at 94%; a power cycle brought it up normally. Printheads and inks were installed, automatic p
Feb 13, 2026·Birmingham, AL 35244·HP T520
Problem:
HP DesignJet T520 36" reported jamming; encoder strip cleaning suspected as likely cause.
Solution:
Technician cleaned the encoder strip, line sensor, and oiled the carriage rod; jam persisted at the same point on the left side. Fault was isolated to a likely faulty encoder strip (CQ890-67004) or cutter engagement failure (cutter CQ890-67017). Additional components flagged as possible causes: line
Jan 12, 2026·Birmingham, AL 35216·HP Designjet 500
Problem:
HP DesignJet 500 24" (C7769B) experiencing alignment issues when loading the paper roll.
Solution:
Replaced spindle (C7769-60242) and trimmed excess paper from roll to correct thickness. Oiled carriage rod, then replaced faded carriage belt before full deterioration. Cleaned interior of plotter. Yellow printhead (C4813A) — both new and customer's existing unit — required hot-water soak to dissolv
Showing 8 of 8 service calls in Birmingham, AL.