Service History — Charlotte, NC — Page 2

Problem: Card stock became jammed inside the Brother HL-L6210DW laser printer, halting print operations.

Solution: Technician cleared the jammed card stock from the paper path, then ran test prints to verify proper media feed and output quality.

Problem: Honeywell PX940 thermal printer in Davidson, NC reported clicking sounds during operation with intermittent label skipping.

Solution: Technician performed on-site diagnostic on the Honeywell PX940, inspecting media handling and drive components responsible for the clicking and label-skip behavior.

Problem: HP LaserJet MFP E52645dn experiencing paper feed problems, requiring roller kit replacement and counter resets for both the ADF roller and cleaning cycles.

Solution: Replaced the ADF roller kit, cleaned the machine, and reset the ADF kit supply counter. Service PIN access could not be restored on-site; the customer was advised that a full machine reset would be required to regain PIN access, which the customer declined. Ticket closed per customer request.

Problem: Zebra Z510 (ZT51042-T010000Z) reported a failed cut roller, one of five units requiring attention at a Concord, NC facility.

Solution: Technician replaced the platen roller (P1083347-012) and media guide (P1006106) on the Zebra Z510. Parts were installed and the unit was tested to confirm proper operation.

Problem: HP LaserJet 4250tn experiencing recurring paper jams in the fuser assembly and behind the MP assembly, with the fuser emitting a binding noise during operation.

Solution: Technician replaced the fuser assembly (RM1-1082) on the HP LaserJet 4250tn at 892,740 page count. Post-replacement testing confirmed smooth, jam-free output. The customer reported continued reliable operation at follow-up.

Problem: HP LaserJet M608 displayed a 'Not Bootable' error, preventing the printer from initializing.

Solution: Technician formatted the eMMC storage, reinstalled firmware, cleaned the unit, and verified full operation through post-service testing.

Problem: Zebra 110Xi4 thermal printer in Fort Mill reported a recurring calibration error, traced to a worn platen roller and drive belt.

Solution: Replaced platen roller (G41011M) and drive belt (P1006066). Cleaned internal components and tested printer; calibration error cleared and operation confirmed normal.

Problem: Zebra ZD620 thermal printer in Waxhaw, NC required a printhead replacement as part of a PM18 scheduled preventive maintenance service call.

Solution: Technician replaced the printhead on the Zebra ZD620, sourced from a parts unit. Post-replacement test prints confirmed proper operation with no additional issues found.

Problem: SATO M10e thermal printer reported with a failed printhead requiring replacement.

Solution: Replacement printhead was ordered and installed on the SATO M10e during a scheduled routine weekly maintenance visit.

Problem: Zebra ZT410 thermal printer reported needing a drive belt replacement as part of a PM9 preventive maintenance service.

Solution: Replaced the OEM Zebra drive belt (MG 79866M) on the ZT410. Installed new belt and tested printer operation to confirm proper function before closing the call.

Problem: HP DesignJet T520 wide-format plotter reported with an ink cartridge fault.

Solution: After evaluation, the customer elected not to repair the unit and instead sourced a replacement HP DesignJet T630 plotter through their own supplier. Call closed with no on-site repair performed.

Problem: Fleet of Sato thermal printers at a Gastonia, NC facility required scheduled weekly preventive maintenance.

Solution: Technician performed weekly PMs on multiple Sato thermal printers. Several units were noted as inactive at time of service. Maintenance records logged per fleet tracking documentation.

Problem: HP Color LaserJet MFP M477fnw reported with paper jammed inside the printer and inaccessible through standard clearance procedures.

Solution: Removed the fuser assembly and disassembled it to extract the lodged media. Cleaned the printer interior and tested the unit to confirm full operation.

Problem: Sato CL4NX thermal printer displaying a ribbon end error and intermittently failing to power on.

Solution: Technician found ribbon and media loaded incorrectly with mismatched settings. Adjusted to mark sensing mode; all sensors continued to fail and the drive motor did not engage across multiple media and ribbon configurations. Factory reset produced no change. Sato support confirmed an electrical fault

Problem: Zebra 105SL thermal printer failed to recognize ribbon after ribbon sensor replacement, indicating a mainboard fault.

Solution: Replaced the mainboard (CG 34901-020M) on the Zebra 105SL (10500-3001-2000). Corrected printhead DPI settings post-installation and verified no additional issues.

Problem: HP LaserJet MFP M632 experiencing repeated paper jams originating from Tray 4.

Solution: Unit had accumulated 1.5 million pages with no prior service, resulting in multiple component failures. Installed main maintenance kit (J8J87A), ADF kit (J8J95A), Registration Assembly (RM2-6774-000CN), Tray 4 assembly (RM2-0914-000CN), and Tray 3 and Tray 4 paper pickup assemblies (RM2-0892-000CN).

Problem: HP LaserJet M425dn MFP reported paper jams occurring during the copy function and when feeding from Tray 2.

Solution: Replaced Tray 2 pickup roller (RM1-9168-000CN), Tray 2 separation pad (RM1-7365-000CN), and full ADF kit (A8P79-65001). Tray 2 solenoid was identified as a non-orderable part; roller and pad replacement was the available corrective action for the Tray 2 jam condition.

Problem: SATO thermal printers at an Indian Trail, NC facility were due for scheduled weekly preventive maintenance.

Solution: Technician performed weekly preventive maintenance on the SATO thermal printer fleet per the established PM schedule.

Problem: Zebra ZT410 thermal printer in the front office area was producing a loud noise during label feed.

Solution: Technician identified adhesive oozing from the sides of the label rolls and accumulating on the media guide plate and throughout the paper path. Cleaned adhesive buildup from the media guide plate and paper path components. The facility subsequently switched to a new label stock to reduce adhesive b

Problem: Zebra 140Xi4 wide-format thermal printer producing smeared output.

Solution: Diagnosed smeared print to a worn platen roller. Sourced and replaced platen roller (part G40038M), restoring clean, consistent print output.

Problem: Zebra 105SL thermal printer presented with sensor faults that rendered the unit inoperable and beyond cost-effective repair.

Solution: Technician assessed the 105SL and determined a mainboard replacement was required. Unit was condemned and all serviceable components were harvested for customer spare parts inventory.

Problem: Intermec EasyCoder PD42 thermal printer presented with a shattered display. The unit powered on and the backlight functioned, but no image was visible, preventing any further functional testing.

Solution: Sourced and installed OEM part #1-207132-001 (PD42 complete left panel module). After replacement, the display rendered correctly and all control panel buttons were confirmed operational.

Problem: HP LaserJet M604 producing a rattling noise during print cycles and leaving streaks across printed pages.

Solution: Diagnosed both symptoms as fuser-related. Replaced the main maintenance kit (F2G76A) and reset the page count. Verified clean, streak-free output after installation.

Problem: HP DesignJet Z2100 wide-format plotter displaying error code 3;10.

Solution: Upon arrival, the customer indicated a replacement part had already been sourced and would be installed internally. No technician repair was performed on this visit.

Problem: Fleet of Sato thermal printers at a Rock Hill, SC facility required scheduled preventive maintenance.

Solution: Technician performed weekly PMs across multiple Sato thermal printers, inspecting and servicing each unit per established maintenance procedures.

Problem: Zebra 140Xi4 thermal printer in Indian Trail, NC reported no print output from the printhead, following a prior issue where the unit would not power on.

Solution: Reseated and cleaned the printhead; multiple darkness settings tested. Printhead replaced (P1004234) — darkness reduced from 24 to 8 after install. Power supply also replaced (P1077233) to resolve original no-power condition. Operation confirmed and unit closed out.

Problem: SATO thermal printers at an Indian Trail, NC facility were due for scheduled weekly preventive maintenance.

Solution: Technician performed weekly preventive maintenance on the SATO thermal printer fleet, inspecting and servicing each unit per standard PM procedures.

Problem: HP LaserJet 4250dtn repeatedly jamming at the fuser assembly; additional worn feed and separation components contributing to recurring paper-path failures.

Solution: Replaced fuser (RM1-1082), MP separation pad (RL1-0019), two pickup rollers (RM1-0036), four feed rollers (RM1-0037), and transfer roller (RM1-0699). Cleaned and tested printer to confirm cleared paper path.

Problem: Zebra Z4M Plus thermal printer reporting persistent ribbon-out and head-open errors, preventing label output.

Solution: Technician cleaned all sensors and performed a full media/ribbon calibration. Heavy contamination throughout the unit was identified as the root cause; printer tested operational after service.

Problem: Zebra 105SL thermal printer reported a loose platen roller, disrupting print operations.

Solution: Technician found the platen roller drive gear had displaced. Reseated the gear, tightened the set screws, and reinstalled the drive belt. Verified no additional issues before returning the unit to service.

Problem: Lexmark MS810 laser printer in Waxhaw, NC reported text printing slightly high on preprinted forms, with content not aligning inside the designated boxes.

Solution: Determined the misalignment was a form template issue rather than a hardware fault. The customer coordinated with their forms vendor to adjust print positioning. No on-site visit was required; the vendor correction resolved the alignment.

Problem: Lexmark MB2546adwe MFP displayed error 111.30F Service Print Head Error, halting print operations.

Solution: Technician powered off the unit, disconnected the power cord briefly, then powered the printer back on. The queued print jobs completed normally and a configuration page printed without issue. A second power cycle confirmed the printer returned to ready status with no recurring errors.

Problem: SATO M10e thermal printer presented for inspection as part of a multi-unit service visit in Monroe, NC.

Solution: Technician inspected the SATO M10e and found no significant faults. A minor media advancement adjustment was made to restore proper label feeding.

Problem: HP LaserJet P4015 in Gastonia, NC reported consistent misfeeding from Tray 2 at 89,109 page count.

Solution: Technician inspected Tray 2 and found the feed roller worn. Replaced the feed roller and verified no additional issues were present.

Problem: Lexmark MS617dn jamming on every page at the face-down delivery assembly and again at the reverse mechanism during duplex cycles.

Solution: Diagnosed a broken clip on the redrive wheel and a faulty reverse solenoid. Quoted replacement of the redrive assembly (40X8437) and reverse solenoid (40X8301); customer declined to proceed with repairs.

Problem: HP DesignJet T2300 wide-format plotter in Belmont, NC reported intermittent paper recognition failures and delayed power-on cycles.

Solution: Remote follow-up performed. Unit had resumed normal operation before an on-site visit could be scheduled. Given the plotter's age and history of recurring intermittent faults, inconsistent facility power supply was noted as a likely contributing factor.

Problem: HP LaserJet Pro M428fdw produced a persistent grinding noise during operation, indicating an internal mechanical failure within the drive system.

Solution: Diagnostics isolated the source to a failing drive motor. The unit was confirmed under manufacturer warranty; the defective motor was replaced, eliminating the grinding noise.

Problem: HP LaserJet 500 MFP M525 reporting error 51.00.10, indicating a failing laser scanner assembly.

Solution: Technician dispatched onsite to address the laser scanner assembly fault. The device could not be located at the specified site, and facility staff confirmed no printer was awaiting repair. Work order closed per customer confirmation.

Problem: Lexmark MS617dn reporting error 241.24 with jamming occurring below the toner cartridge.

Solution: Customer had cleared the jam prior to technician arrival. Technician cleaned the machine, tested operation, and confirmed error 241.24 was resolved with no further faults present.

Problem: SATO M84Pro thermal printer required replacement parts to restore operation.

Solution: Replacement parts were sourced and ordered for the SATO M84Pro to be added to the customer's on-site spare parts inventory.

Problem: Zebra 105SL thermal printer in Statesville, NC presented for scheduled PM8-level preventive maintenance service.

Solution: Performed full PM8 cleaning procedure on the Zebra 105SL (model 10500-3001-2000). Adjusted printer settings and verified operation through post-service testing.

Problem: HP LaserJet MFP M630 producing visible lines on fax outputs and copies.

Solution: Technician cleaned the ADF glass and verified all maintenance kits were current. Post-cleaning test confirmed line artifacts were eliminated.

Problem: A fleet of 32 Datamax I-4212e thermal printers at a Bessemer City, NC facility was due for scheduled preventive maintenance.

Solution: Preventive maintenance was quoted and approved for all 32 Datamax I-4212e units. Service was scheduled to bring the full printer fleet through a comprehensive PM cycle.

Problem: HP Color LaserJet M479fdw reporting persistent error code 13.09.14 — a paper jam the customer could not locate. The printer had been used to print plastic wristbands.

Solution: Technician traced error 13.09.14 to plastic wristband media lodged in the fuser assembly. Quoted replacement of fuser (RM2-6460-000), Tray 2 pickup and feed rollers (RM2-5576-000), and Tray 2 separation roller (RM2-5881-000). Customer declined repair quote and requested pricing on a comparable color

Problem: HP LaserJet M607 reported recurring paper jams and intermittent dots appearing in printed output, accompanied by unusual noise during operation.

Solution: Replaced cassette tray pickup and feed rollers. No jam failure reproduced during testing. Dots in output and noise pattern indicated a suspect toner cartridge; customer sourced a replacement toner to test. Drum and main maintenance kit (F2G76A) identified as the likely next step if issue persists af

Problem: A Dell C2665dnf color laser printer in Charlotte was producing recurring spots on printed output, degrading print quality.

Solution: Technician inspected the imaging system, paper path, and print engine to isolate the defect source, cleared debris from critical print components, and verified consistent, spot-free output through test prints.

Problem: Lexmark T654dn experiencing paper jams at two separate feed points, requiring fuser (40X4418) and pickup rollers (40X4308) for trays 1–4.

Solution: Customer declined repair of the T654dn. The unit was replaced with a Lexmark MS821dn. During installation, a tray quantity discrepancy was identified — the replacement was configured with three trays, but the original unit had four.

Problem: Xerox ColorQube 8580 experiencing recurring paper jams throughout the paper path, interrupting print operations in a Charlotte office.

Solution: Inspected the full paper feed system, including pickup rollers, separation components, and paper path. Diagnostics identified worn feed rollers as the root cause. Replaced the feed rollers, restoring reliable paper feeding.

Problem: Customer requested delivery and setup of a new HP LaserJet M404n to replace an existing M402n unit.

Solution: Delivered and installed the HP LaserJet M404n at the customer site. Entered network configuration settings; full connectivity testing was deferred pending the end user's return. The retired M402n was removed from the premises for disposal per the customer's request.

Problem: Zebra S4M thermal printer submitted for preventive maintenance inspection as part of a multi-unit PM service call at a Charlotte, NC facility.

Solution: Technician inspected physical condition of the Zebra S4M, confirmed no physical damage, verified print quality, cleared internal dust buildup, and confirmed all buttons and display functions were operating correctly.