Service History — Dallas, TX — Page 3

Problem: HP Color LaserJet MFP M475dn reported intermittent paper jams with continuous beeping during print jobs, followed by recurring smudging on output pages.

Solution: Replaced Tray 2 pickup roller (RM1-8047) and separation roller (RM1-4840) twice — initial rollers failed to fully resolve jamming. Identified a suspect UPS unit causing power irregularities; relocated printer to direct wall outlet. Installed a used transfer belt and black toner cartridge to address

Problem: Customer in Frisco, TX requested procurement and delivery of a new HP LaserJet Pro MFP 4101fdw all-in-one printer.

Solution: New HP LaserJet Pro MFP 4101fdw delivered to the customer site in Frisco, TX and placed in the designated office as directed.

Problem: HP LaserJet MFP M632 displaying recurring error code 49.38.C on startup in Mesquite, TX.

Solution: Replaced the hard drive (part 5851-6712), installed updated firmware, and restored the unit to ready state. Network configuration was switched to DHCP to allow remote access for printer setup.

Problem: HP Color LaserJet MFP M477 producing streaks across all printed outputs.

Solution: Technician verified print quality on all output types and diagnosed a failing fuser (RM2-6418-000CN). Tray 2 pickup roller (RM2-5576-000CN) and feed roller (RM2-5577-000CN) were also flagged for replacement. The customer was advised that their print volume exceeded the recommended monthly duty cycle

Problem: Lexmark XM3250 copier required on-site installation. Shipping box arrived with exterior damage, prompting inspection before deployment.

Solution: Technician unboxed the Lexmark XM3250, inspected for damage — rear cover was displaced but no cracks, scratches, or broken clips were found. Cover was reseated, IP address configured, and print, scan, copy, and network functions verified.

Problem: HP Color LaserJet Enterprise Flow MFP M578c reported persistent paper jams.

Solution: Technician found the image transfer belt had been customer-replaced prior to the call. Belt appeared correctly seated, yet constant jamming at the fuser entrance persisted. Consultation with a remote specialist indicated a registration assembly issue requiring extensive repair. Customer declined fur

Problem: HP LaserJet 602 in McKinney, TX exhibited poor print quality, with toner failing to adhere properly to the page.

Solution: Inspection revealed a defective spot on the imaging drum. The toner cartridge was swapped and output tested, confirming the adhesion issue was resolved.

Problem: Customer requested a new monochrome MFP to replace an aging Lexmark MX310dn at their McKinney, TX location.

Solution: Sourced and fulfilled a Lexmark MX331adn monochrome multifunction printer to replace the MX310dn. Unit was procured and shipped to the customer's requested location.

Problem: HP LaserJet Flow MFP M634 was stuck in a diagnostic startup loop, holding at step 1700+ for over 90 minutes with only a bare-bones web panel accessible.

Solution: Performed a full power drain by unplugging the unit and holding the power button to clear residual charge. Device returned to Ready. Updated firmware to the latest HP release, verified all features, and corrected an incorrect toner ordering reference (M635 listed instead of M634). Demonstrated ADF g

Problem: Customer required a new HP LaserJet Enterprise M635h with a fax accessory card deployed to a secondary location.

Solution: Procured and shipped an HP LaserJet Enterprise M635h along with a compatible fax accessory card. Technician installed the fax card on-site and completed printer setup and testing. Fax line connection remained pending at customer's end.

Problem: Customer in Denton, TX requested procurement of a new HP Color LaserJet MFP M479fdw.

Solution: New HP CLJ M479fdw MFP was sourced and arranged for direct shipment to the customer's location, with inside delivery confirmed.

Problem: HP LaserJet MFP M430 in Richardson, TX presented with multiple simultaneous issues: recurring error codes, paper jams, and an intermittent motor error.

Solution: Tray guide was found misaligned for letter-size media; guide was reset to correct position, resolving the jamming. The intermittent motor error did not reproduce during the visit. Given the device shared a cubicle power circuit with multiple workstations, insufficient power draw during copy and scan

Problem: A Lexmark MX331adn monochrome multifunction printer was needed for a finance department location in Mesquite, TX.

Solution: A new Lexmark MX331adn MFP was procured and delivered to the customer's finance department on-site in Mesquite, TX.

Problem: HP LaserJet MFP M425dn ADF not feeding documents; unit is a third-party managed device requiring vendor coordination.

Solution: Replaced ADF assembly (CF288-60011); machine returned Scanner Error 16 (ADF failure) after power-up. Verified all cable connections were properly seated — error persisted. Replacement ADF kit was sourced and installed; post-installation testing revealed intermittent ADF feed roller engagement. Escal

Problem: Kyocera FS-C5150dn producing double yellow vertical lines running the length of printed pages.

Solution: Technician diagnosed a faulty Yellow Developer Unit (Part# 302HN93263) and a worn Pickup/Feed Roller Assembly (Part# 302KV94192) as the source of the streaking. A repair quote was issued; the customer did not respond, and the call was closed.

Problem: Customer requested a new HP LaserJet MFP M528f along with a compatible toner cartridge, with no additional paper tray required.

Solution: New HP LaserJet MFP M528f procured and shipped to the customer's location along with a separately ordered toner cartridge. Printer was delivered and received at the front desk.

Problem: HP Color LaserJet MFP 4301fdn displaying paper-related error messages preventing print jobs from completing.

Solution: Identified a mismatch between paper tray settings and the print jobs being sent. Tray was configured for A4 instead of Letter size. Corrected tray settings, verified drivers on two PCs, and recommended switching from the Universal driver to the model-specific driver for greater control over printer

Problem: Kyocera FS-3830n laser printer producing solid black pages after a new toner cartridge was installed. Reverting to the original cartridge did not resolve the issue.

Solution: Technician brought the FS-3830n in-bench for diagnosis. Solid black pages were traced to a worn drum unit (part 2FR03010). Due to the overall condition of the machine, full repair was not recommended; the customer was advised that replacing the drum unit was the minimum viable fix with no guarantee.

Problem: Zebra 105SL thermal printer in Mesquite, TX presented with a PM11 maintenance condition requiring scheduled preventive maintenance service.

Solution: Technician performed PM11 preventive maintenance service on the Zebra 105SL, restoring the unit to operational status.

Problem: Kyocera Ecosys FS-9530dn laser printer presented with door assembly failure — two attachment points on the door were broken, rendering the cover non-functional.

Solution: Technician sourced the Middle Left Cover Assembly (302G193086) and replaced the door assembly on the Kyocera Ecosys FS-9530dn. Unit was tested and confirmed operational after installation.

Problem: HP LaserJet Enterprise M635h required installation of a fax accessory and network setup at a Carrollton, TX location.

Solution: Relocated an existing HP M3035 for disposal and repositioned a Lexmark MS810 to a rear area. Installed the HP M635h in the front area, connected it to the network and fax line, relocated the fax line from the rear, and installed the fax accessory card. The customer contacted the help desk to complet

Problem: Lexmark XM1145 in Garland, TX reported a non-responsive toner message despite a genuine Lexmark toner cartridge being installed.

Solution: Technician found the toner cartridge smart chip reader assembly misaligned and broken. Repositioned the sensor correctly, reinstalled the toner, and powered the unit on — printer returned to ready state. Replacement part #40X8266 (cartridge smart chip contact) was ordered for permanent repair.

Problem: Lexmark MX511 in Grand Prairie reported constant jams in Tray 2 and duplex failures. Unit also displayed a maintenance kit required alert.

Solution: Inspection revealed worn-smooth ADF pickup and separator rollers and a broken Tray 2 media-present actuator (flag). Quoted parts: 40X8800 media present sensor flag, 40X9135 fuser maintenance kit (200K/110–120V), 40X9108 ADF separator roller, and 40X8736 ADF pickup roller assembly.

Problem: HP LaserJet M426 displaying error 'network required for this service' when attempting to scan to network; no network connection detected on the device.

Solution: Technician verified the replacement scanner assembly was correct, then diagnosed a dead network drop — no link activity when a laptop was connected to the same cable. Coordinated with on-site IT to confirm the network port had been non-functional since a recent phone system/network upgrade. IT escal

Problem: HP LaserJet MFP M630 reporting repeated fuser errors.

Solution: Confirmed fuser failure. Installed a loaner fuser from customer stock as interim fix, reset the maintenance kit counter, and tested the unit. B3M77A Maintenance Kit ordered for permanent repair.

Problem: Customer requested a new color laser MFP to replace an existing HP Color LaserJet Pro M479fdw.

Solution: Sourced and supplied an HP Color LaserJet Pro MFP 4301fdw. Unit was delivered and configured with USB connection mirroring the replaced device's setup, then tested to confirm full functionality.

Problem: Ricoh Aficio MP C3300 displaying error code SC543, indicating a fuser temperature fault. Machine produced no engine noise on startup.

Solution: Technician reseated the fuser, performed a fault code reset, and power-cycled the unit. Inspection revealed two tears forming on the fuser belt. Replacement fuser (part no. D0254062) was quoted to the customer.

Problem: Kyocera FS-9530dn laser printer presented with a damaged Tray 2 assembly suspected of being broken.

Solution: Technician inspected and repaired the Tray 2 assembly on the Kyocera FS-9530dn, restoring proper paper feed operation.

Problem: HP Color LaserJet MFP M775 producing lines on printed output and a right-side door on the stacker/stapler assembly failing to latch closed.

Solution: Diagnosed lines as image defects caused by a damaged transfer belt from prior use of non-OEM toners. Replaced the ITB maintenance kit, including the transfer belt, second transfer roller, and all feed/separation rollers. Inspected the non-latching door and found the latch mechanism had been previous

Problem: Kyocera FS-9530dn laser printer in Lewisville, TX required a replacement paper tray and general interior cleaning.

Solution: Replaced the paper tray and pick-up assembly on the Kyocera FS-9530dn. Performed general cleaning and function testing to confirm proper media feed operation.

Problem: Customer in Desoto, TX requested a new Lexmark MX532adwe multifunction printer to replace or supplement existing equipment.

Solution: Sourced and fulfilled a Lexmark MX532adwe unit; order was processed and the printer was drop-shipped directly to the end user.

Problem: Zebra GX430t thermal printer in Arlington, TX was due for its fourth scheduled preventive maintenance interval.

Solution: Performed fourth-cycle PM on Zebra GX430t at 14,673 inches of use. Cleaned internal components and verified printer configuration to manufacturer specifications.

Problem: HP Color LaserJet M477fnw brought in with persistent paper jams. A large sheet was wrapped around the fuser pressure roller, and every subsequent print job jammed in the fuser assembly. Tray 2 pickup, feed, and separation rollers were found to be worn.

Solution: Cleared the fuser jam, then replaced the fuser assembly (RM2-6431), Tray 2 pickup roller (RM2-5576), feed roller (RM2-5577), and separation roller (RM2-5881). Cleaned the paper path and confirmed jam-free output through test prints.

Problem: Lexmark XM3150 repeatedly displayed a 'no paper in tray' error despite Tray 2 being fully loaded with media.

Solution: Technician swapped Tray 2 and Tray 3 cassettes and exchanged feed/pick tires between trays to isolate the fault, then identified a broken media present sensor flag (part #40X8800). Replaced the actuator, set Tray 2 as default, configured Tray 1 for legal-size media, and enabled auto size select for

Problem: HP LaserJet E62565 copier in Rockwall, TX producing persistent black lines running vertically down printed pages.

Solution: Installed a maintenance kit on the first visit, eliminating jams and print-quality defects. On a follow-up visit, replaced the ADF maintenance kit, which had registered low remaining life. Both issues were verified resolved with no further defects detected.

Problem: Kyocera FS9530 laser printer at a Plano, TX distribution center reported offset print output requiring adjustment.

Solution: Technician adjusted print alignment, replaced two cassette trays (part #302GR93082), cleaned the unit, and tested for correct output.

Problem: Brother MFC-L8900CDW repeatedly jammed after each jam clearance, indicating a secondary cause beyond the initial obstruction.

Solution: Technician removed multiple pieces of burnt paper lodged in the fuser assembly, then reseated the displaced sensor flag and spring. Test prints were run to confirm feed path was clear. Fuser unit, fuser cover assembly, eject sensor, and tray roller kit were identified as components requiring replace

Problem: Customer in Duncanville, TX requested a new Lexmark MB2261i multifunction printer for an accounting department workstation.

Solution: Quotes were prepared and submitted for a new Lexmark MB2261i. Upon approval, a purchase order was placed; initial lead time extended to November, prompting a second sourcing order through an alternate distributor with in-stock availability. Unit shipped and was delivered to the customer site.

Problem: HP Color LaserJet Pro MFP M479fdw reported labels and paper curling up at the corners during printing, with suspected label debris stuck on the MPF rollers.

Solution: Inspected the multi-purpose feed path, removed a torn paper fragment from the paper path, and replaced the front door assembly (RM2-1824-000CN). Confirmed no additional issues after repair.

Problem: HP Color LaserJet E87640z MFP reported error code 98.00.00, indicating a hard drive failure.

Solution: Replaced the failed hard drive on the HP CLJ E87640z MFP to clear error code 98.00.00. Coordinated with the customer's IT department to reconfigure network settings post-replacement. Verified no additional issues before completing the call.

Problem: HP LaserJet MFP M830 experiencing intermittent jams at the fuser unit.

Solution: Inspected fuser area and confirmed intermittent jam pattern. ADF maintenance kit and main maintenance kit were both at low cycle counts. Replaced both kits (C2H67A Main Kit, C1P70A ADF Kit), then tested all paper trays and copy functions. Advised the customer to provide a dedicated electrical outlet

Problem: Customer requested a new multifunction printer for their Grand Prairie, TX location.

Solution: Supplied and deployed a new Lexmark MX721ade with additional paper tray to meet the customer's multifunction print, copy, and scan requirements.

Problem: A Zebra ZT411 203dpi thermal printer in Arlington, TX would not print. Intermittent output was achieved through settings adjustments, but the printer quickly failed again and exhibited multiple compounding issues.

Solution: The ZT411 was brought in-shop for diagnosis. A worn main drive belt (part 79866M) was identified as the root cause. The belt was replaced, a manual calibration was performed to resolve secondary issues, and the unit was cleaned, tested, and returned to service on-site.

Problem: A Printronix T5206R thermal printer in Richardson, TX was due for scheduled preventive maintenance.

Solution: Performed PM service on the Printronix T5206R: cleaned interior components, inspected mechanical assemblies, and verified print quality through functional testing.

Problem: Customer at a Cedar Hill, TX facility requested procurement and delivery of a new Lexmark MX331adn multifunction printer.

Solution: Sourced and delivered a new Lexmark MX331adn MFP (S/N: 701944740T6DG) to the customer's location. Unit was received, signed for, and placed into service.

Problem: Customer requested a new Lexmark CX431adw Color MFP for their office.

Solution: Sourced and delivered a new Lexmark CX431adw Color MFP to the customer site.

Problem: Brother MFC-L3770 CDW producing a repeating black defect along the left side of printed pages.

Solution: Technician found drum units at approximately 10% life with non-OEM toner installed. Customer was advised that third-party toner can accelerate drum wear. Replacement of the drum cartridges was recommended as the first corrective step; customer agreed to source and install new drums.

Problem: HP LaserJet Enterprise Flow MFP M630z reported with recurring paper jams and abnormal mechanical noise, indicating a worn maintenance kit.

Solution: Installed customer-supplied maintenance kit on HP LaserJet Enterprise Flow MFP M630z (page count: 185,025). Jams and noise were eliminated. Maintenance counter reset via service mode was not possible on this unit.

Problem: HP Color LaserJet CM4540 MFP in Duncanville, TX experiencing persistent paper jams from Tray 3.

Solution: Replaced the Tray 3 pick-up assembly (RM1-5929-000CN). Post-replacement jams on bond paper were traced to sheets sticking together due to improper storage — paper was reseeded and jams ceased. Customer was advised to store bond paper in a sealed container to prevent static and moisture buildup. Tray

Problem: HP Color LaserJet E57560 displayed a transfer kit replacement message; waste toner container was also found to be overflowing.

Solution: Replaced imaging kit components including transfer roller, transfer belt, and feed/separation rollers on trays 2–4. Vacuumed out excess waste toner to restore operation while a replacement waste container was sourced. Verified no additional issues on the unit.