Service History — Houston, TX — Page 2

Problem: Lexmark XM5365 in Humble, TX displayed 'Replace Maintenance Kit' and error 43.40Q ('Re-install missing or unresponsive cartridge'). The machine repeatedly prompted users to remove and reinsert the toner cartridge during copy jobs, a symptom that began after a toner replacement.

Solution: Installed maintenance kit (part 41X2238) and a replacement toner cartridge. Cleaned the printer, ran test prints, and executed 50 copy cycles without fault. Imaging unit (58D0Z00) noted at 33% life remaining and flagged for future replacement.

Problem: Brother HL-L6400dw laser printer producing smudged output on high-volume print jobs, with the image defect occurring intermittently during large print runs.

Solution: Technician installed a customer-supplied drum unit, which resolved the smudging initially. The issue returned under high-volume load, pointing to the fuser assembly (part D008AK001) as the likely root cause. The customer opted not to proceed with the fuser replacement at that time.

Problem: A Lexmark MS810dtn laser printer in Deer Park, TX required a maintenance kit at 182,182 page count.

Solution: Replaced the fuser assembly, Tray 1 and Tray 2 pickup roller assemblies, and Tray 1 and Tray 2 separation rollers. Cleaned and tested the printer to confirm proper operation.

Problem: Brother HL-L5200dw in Sugar Land reported inconsistent fuser adhesion on envelopes — toner rubbing off most prints, with normal output on all other media.

Solution: Technician adjusted toner density (0 to 6) and changed MP tray paper type from plain to thick; neither resolved the issue. Root cause identified as a likely failed fuser (D00V9H001 / D005WR001) or faulty low-voltage power supply. Customer declined repair and the call was closed.

Problem: Xerox WorkCentre 6655i in Humble, TX was experiencing paper jams and required a hard drive replacement.

Solution: Replaced the hard drive (OEM part 604K90931). Standard altboot imaging failed; technician performed a forced altboot procedure to successfully load the software. Upon reboot, queued print jobs resumed automatically. Device displayed image overwrite and Xerox server communication errors, which do not

Problem: HP LaserJet M611dn displayed a persistent jam error with no visible obstruction in the paper path.

Solution: Technician located and removed a small label lodged in the duplex area — fed through the multipurpose tray. Cleared the paper path, cleaned internal components, and tested for normal operation.

Problem: HP LaserJet M630 MFP reported feed reliability issues at approximately 480,527 page count.

Solution: Technician replaced paper feed rollers and installed a customer-supplied toner cartridge from on-site stock. Device tested and cleared.

Problem: HP LaserJet M525 ADF not pulling documents — sheets were jamming instead of feeding through the automatic document feeder.

Solution: Technician found the ADF roller cover was left open, causing feed failures. Closed the cover, then cleaned the scanner glass and ADF rollers. No parts required; normal ADF operation restored.

Problem: Canon ImageClass MF634cdw brought in for cleaning and presenting with a vertical yellow line running down every printed page.

Solution: Technician performed a full cleaning and identified the yellow toner cartridge — despite reading 100% life remaining — as the source of a vertical line defect. Inspection revealed ink residue on the drum surface that the wiper blade was not clearing. Customer was advised to replace the compatible ye

Problem: HP LaserJet MFP M4555 reported error 13.B2.FF — jam inside top cover area — with jams occurring on every print cycle.

Solution: Technician cleared fuser jam and cleaned the unit. A fuser maintenance kit was installed, but jams persisted. Registration assembly (RM1-5460) and paper feed assembly (RM1-4527) were replaced; testing exceeded 50 pages without jams. Lower reverse assembly (RM1-7399) and upper reverse assembly (RM1-7

Problem: HP LaserJet MFP M632h displayed a persistent 'Data Corruption Detected' message on the control panel following an interrupted firmware auto-update that caused the device to reboot and lose its configured settings.

Solution: Accessed the sub-boot menu and performed a Partial Clean, which cleared the data corruption error. Configuration pages printed normally before and after the procedure. No parts were required.

Problem: A Friendswood business required new laser printer hardware, including monochrome MFP, color MFP, high-volume single-function, and additional paper capacity.

Solution: Sourced and fulfilled an order for an HP LaserJet M428fdw MFP with a 550-sheet extra tray and printer stand, an HP Color LaserJet M479fdw MFP, and two HP LaserJet M507n units. All equipment was shipped to the customer's location.

Problem: HP LaserJet MFP M527 reported a persistent load paper error.

Solution: Unit had fallen from its table, dislodging the ADF and disconnecting its internal connectors. Technician reseated the ADF connectors, cleaned the machine, and verified normal operation through testing.

Problem: HP Color LaserJet MFP 283FDW producing loud abnormal noise during and after multiple print cycles.

Solution: Technician cleaned the MFP 283FDW and diagnosed the noise source. After evaluation, likely culprits included the fuser, ITB, secondary transfer roller, feed rollers, and a possible motor fault. Given the repair-versus-replace cost consideration, the customer elected not to proceed with parts replace

Problem: HP LaserJet Enterprise MFP M528f displaying a 98.00 error — no eMMC/HDD detected by the system.

Solution: Technician cleaned the M528f, replaced the HDD (5851-6712), Tray 2 pick-up roller (RM2-5741), and Tray 2 separation roller (RM2-5745). Unit tested and returned to service.

Problem: HP LaserJet P4015 reported constant paper jams tracing back to the fuser area.

Solution: Technician found worn feed rollers and a sheet lodged alongside the fuser rollers. Paper could not be cleared without a fuser replacement; maintenance kit CB388-67903 (110/120V Fuser Maintenance Kit) was prescribed.

Problem: HP DesignJet Z5600 reported a firmware update failure accompanied by error 21:13 — service station locked, blocking the upgrade.

Solution: Diagnosed error 21:13 as a locked service station preventing firmware progression. Sourced the correct 6-ink service station (T8W15-67026) after resolving a parts mismatch. Replaced the service station, then traced a hang at 95% boot to faulty printheads. Replaced printheads, cycled the full ink-sys

Problem: HP LaserJet MFP M527 reported ADF feeding failures, preventing reliable document scanning and copying.

Solution: Replaced the ADF assembly (B5L47-67908), along with rollers RM2-5741 and RM2-5745. All components were installed and tested on-site to confirm proper document feed operation.

Problem: HP Color LaserJet M653dn at a La Porte facility was due for preventive maintenance and exhibiting paper feed issues traced to worn Tray 2 pickup and separation rollers.

Solution: Performed scheduled PM on the HP Color LaserJet M653dn (page count: 40,013). Replaced Tray 2 pickup roller assembly RM2-1275 and Tray 2 separation roller assembly RM2-0064. Cleaned and tested printer to confirm proper operation.

Problem: Lexmark X658de in Katy, TX reported recurring paper jams, intermittent sheet wrinkling, and ghost imaging artifacts on output.

Solution: Technician reseated rear covers, paper guides, and fuser wiper cover. Cleaned interior, then identified worn fuser as root cause. Replaced fuser (40X4410) and fuser wiper cover (40X4417), reset the maintenance counter, and verified clean output through test prints.

Problem: Lexmark MS821 laser printer in Deer Park reported error code 611.34, indicating a printhead failure at 237,244 pages.

Solution: Diagnosed error code 611.34 on the Lexmark MS821. Replaced the printhead (part 41X1106) and tested the unit to confirm normal operation.

Problem: Lexmark XM7155 displaying a recurring maintenance error message.

Solution: Installed OEM main maintenance kit (40X8420) and reset the maintenance count. Unit tested and confirmed operational following service.

Problem: HP LaserJet 2430 producing vertical black lines down the right side of every printed page.

Solution: Diagnosed the defect to a failing toner cartridge at 21% life remaining. Replaced the cartridge, cleaned the printer, and verified output was clear and consistent.

Problem: Canon imageCLASS MF634cdw in La Porte displayed a persistent error message following a power surge, preventing normal operation.

Solution: Technician assessed the Canon imageCLASS MF634cdw post-power-failure error condition. The unit was powering on but failing to complete initialization. Call was closed without on-site intervention after the service visit was cancelled.

Problem: HP Color LaserJet MFP M680f reporting an out-of-paper error despite both paper trays being fully loaded. Resending the print job multiple times was required to complete printing.

Solution: Diagnosed the print driver as configured with a Windows WSD port rather than a static IP address. Coordinated with the customer's IT department to remove the incorrect WSD driver, then downloaded and reinstalled the correct HP driver using the printer's IP address. Print jobs routed to the device no

Problem: HP LaserJet M521DN MFP in Friendswood, TX was due for a scheduled preventive maintenance service at the PM#16 interval.

Solution: Performed PM#16 service on the HP LaserJet M521DN MFP at 54,882 page count. Cleaned internal components and all feed rollers, then tested the unit — machine returned to normal operation.

Problem: HP LaserJet 4250 producing vertical lines running down the page.

Solution: Verified the defect on a test print, then removed the toner/drum cartridge and inspected the drum surface. Found a physical scratch on the drum that could not be wiped away. With the cartridge at 26% remaining life, a replacement toner/drum cartridge was ordered for the customer.

Problem: HP LaserJet M3035 reported poor print quality and recurring paper jams from Tray 2.

Solution: Replaced the fuser, Tray 2 pickup roller, and Tray 2 separation pad. Cleaned and tested the printer to confirm restored feed performance and print quality.

Problem: HP DesignJet T2300 reported not pulling paper from either roll.

Solution: Arrived to find both rolls unloaded. Roll 1 had a jagged lead edge from scissor-cutting and a damaged core on one end. Cleaned and oiled the carriage rail, cleaned the feed rollers, and reloaded both rolls. Printed multiple internal test prints and reprinted a job from the queue without issue. Confi

Problem: HP LaserJet MFP M527f producing very loud noises from the ADF unit during operation.

Solution: Technician removed the ADF cover and inspected for broken gears; none were found. All gears were lubricated with lithium grease, but noise persisted. ADF assembly (parts B5L47-67907, B5L47-67906, B5L47-67904, B5L47-67901) was flagged for full replacement. Device recorded over 500K prints and 500K sc

Problem: HP LaserJet M608 experiencing recurring paper jams, off-center print, toner smearing, and unexpected paper size errors when running ribbon label/armband media.

Solution: Diagnosed jams and misfeeds as static-related sheet sticking and media incompatibility with the current label batch. Adjusted media settings to transparency mode and replaced all feed rollers across three trays (3× RM2-6772, 3× RM2-1275). Advised the customer that media variability may require sourc

Problem: Brother MFC L5850dw reporting simultaneous laser error, fuser error, and maintenance kit error; customer unable to send print jobs from workstation; ADF experiencing paper feed failures with worn cassette pickup roller and separation pad.

Solution: Technician cleared the print queue and restored workstation printing. Replaced the ADF pickup roller (D0016001), ADF separation pad assembly (D001R9001), and tray cassette pickup roller and separation pad kit (D008GE001). Cleaned printer and confirmed all feed paths and print output tested correctly

Problem: HP LaserJet M3035 MFP in Stafford, TX reported poor print quality with a repeating streak running vertically down the page.

Solution: Inspection revealed the fuser film was tearing away on a recently installed unit. A spare fuser from a decommissioned M3035 was installed temporarily while a warranty replacement was sourced from an alternate vendor. The loaner fuser was swapped out once the new unit arrived, restoring clean output.

Problem: Canon DR-G1100 document scanner experiencing repeated page jams and multi-feed errors after a roller replacement kit had been installed.

Solution: Technician cleaned all rollers, enabled Double Feed Control, and set Separation Mode to High, reducing multi-feed frequency. On a follow-up visit, replaced the roller kit (8262B001) and separation cover (8262B002), reset Double Feed Control to Off and Separation Mode to Normal. Customer confirmed cl

Problem: HP Color LaserJet E67660 reported needing transfer belt replacement at page count 185,525.

Solution: Replaced the transfer belt kit and reset the page count. Cleaned the scanner glass and tested the unit; color registration confirmed within acceptable range.

Problem: Lexmark MS610 displayed 'Replace the missing or unresponsive imaging unit' error after a new toner cartridge was installed. The customer-supplied toner cartridge was confirmed defective.

Solution: Verified defective toner cartridge using a test cartridge, which cleared the error. Replaced the defective cartridge with a new unit, installed a maintenance kit, cleaned the printer, and confirmed all queued print jobs completed normally.

Problem: HP LaserJet Pro 4101fdw emitting a squeaking noise during print cycles.

Solution: Inspected the printer, tested with an alternate toner cartridge, lubricated the output rollers, and confirmed quiet operation through test prints.

Problem: HP LaserJet 8150 submitted for routine inspection as part of a multi-unit checkup.

Solution: Technician tested the HP LaserJet 8150 (page count 74,989) and found no defects. All feed rollers and maintenance kit components were inspected and confirmed in good working condition.

Problem: HP LaserJet M606x presented for scheduled maintenance kit replacement after reaching the recommended page count threshold.

Solution: Installed a new maintenance kit on the HP LaserJet M606x and reset the page count. Unit was tested and confirmed operational following the service.

Problem: HP Color LaserJet M477fdn presented with a repeating ghost image running down the left side of printed pages, followed by persistent exit-area paper jams.

Solution: Technician installed a customer-supplied fuser (RM2-6418-000CN) but found its frame twisted, causing immediate exit jams. Reinstalling the original fuser reproduced jamming at the heat roll, confirming fuser failure. Customer declined further repair at that time.

Problem: HP DesignJet L26500 60" (CQ869A) reported a possible carriage belt issue; belt was found torn upon inspection.

Solution: Replaced the torn carriage belt (CQ869-67072) and pulley assembly, oiled the carriage rod, and vacuumed debris from the old belt. Full test print was deferred pending customer-supplied printheads and ink.

Problem: HP LaserJet 600 M601 reported recurring paper jams with media becoming stuck inside the machine.

Solution: Technician replaced the maintenance kit, cleared the paper path, cleaned internal components, and tested the printer to confirm reliable feed and output.

Problem: HP LaserJet 9050 reported producing streaking and smudging along the right side of printed pages.

Solution: Diagnosed print-quality defects on the HP LaserJet 9050. Identified right-side streaking and smudging consistent with imaging component wear; inspected and serviced the relevant print path components.

Problem: HP Color LaserJet 5550 presented for scheduled preventive maintenance. Inspection revealed two worn feed rollers requiring replacement.

Solution: Replaced two RF5-3338-000CN feed rollers, cleaned the printer interior, and tested the unit to confirm proper operation.

Problem: HP LaserJet MFP M632h was stuck on the initializing screen and would not complete its startup sequence.

Solution: Technician updated the firmware datecode to address the initialization hang. Unit was cleaned and tested; printer completed startup normally following the firmware update.

Problem: HP LaserJet 2430 reported producing poor print quality at a Katy, TX business.

Solution: Installed a customer-supplied replacement toner cartridge, then cleaned and tested the printer to confirm restored output quality.

Problem: HP LaserJet 4250n presented with a broken ADF cover hinge, fuser jams, torn fuser heating element film, broken top cover, damaged cassette tray, and a broken clip on the metal transfer roller track plate.

Solution: Technician assessed multiple concurrent mechanical failures across the unit. The transfer roller could not be seated due to a broken retaining clip on the track plate. The fuser exhibited jams and a torn heating element film. Given the extent of damage across assemblies, the unit was designated as a

Problem: HP LaserJet 700 Color MFP M775 producing lines on all documents scanned through the automatic document feeder; lines absent when printing directly to the device.

Solution: Cleaned the ADF scanning glass and confirmed lines were eliminated. With the fuser kit at 10% remaining life, replaced it with a CE514A fuser kit and tested output — device returned to full working order.

Problem: HP LaserJet MFP M528 reported error code 13.B9.D2 with paper jamming near the fuser and tray 2 failing to lift paper.

Solution: Replaced fuser (RM2-5745), two sets of tray rollers (RM2-5741, RM2-2585-000CN). Removed residual rubber obstruction from fuser area. Sourced two screws from non-critical components to resecure the broken rear cover latch. Removed broken flap from replacement fuser to accommodate damaged latch mechan

Problem: HP LaserJet MFP M527 presented a 99.09.62 error on every boot cycle, preventing normal operation.

Solution: Firmware update via USB per HP support guidance did not clear the 99.09.62 error. Technician replaced the hard drive (RM2-5741-000CN), pickup roller (RM2-5745-000CN), separation roller, and ADF kit (W5U23A), then reloaded firmware. Fax was configured, all functions tested, and the host name updated