Service History — Jacksonville, FL — Page 2

Problem: HP Color LaserJet 4700 in a Fernandina Beach executive office was due for scheduled preventative maintenance as part of an ongoing multi-unit service program.

Solution: Technician cleaned, inspected, and tested 19 printers across the site. Performed preventative maintenance on the HP Color LaserJet 4700 and repaired one HP M283 with a fuser replacement. Two RM2-5462 fuser assemblies were sourced and installed. Fuser core returned following service.

Problem: HP Color LaserJet MFP M476nw reported recurring paper jams originating from Tray 2.

Solution: Technician diagnosed worn feed rollers as the cause of the Tray 2 jams. Replaced the Tray 2 roller kit and tested the printer to confirm reliable paper feed and jam-free operation.

Problem: HP Color LaserJet Enterprise M553 producing vertical lines down the side of printed documents, with faded output on the left side.

Solution: Inspection revealed a failed transfer belt (RM2-6576-000 / RM2-6577-000), worn Tray 2 pickup rollers (B5L24-67904 kit), and a full toner collection unit (B5L37A). Fuser at 30% remaining life. Left-side fade attributed to belt degradation or laser assembly. Parts and replacement options were quoted;

Problem: HP DesignJet T520 24" (CQ890A) presented with poor print quality and sluggish carriage movement, prompting a cleaning and mechanical inspection.

Solution: Technician applied lithium grease to the carriage rod and performed a full cleaning. Inspection revealed a broken bottom cap on the right-side spindle causing the belt to slip off the gear; belt also showed significant wear. Full carriage belt kit replacement was recommended. Customer opted to repla

Problem: HP Color LaserJet MFP M570dn reported multiple simultaneous errors: unit going offline, engine or formatter faults, and fuser drive errors.

Solution: Technician performed a thorough cleaning of the M570dn. After servicing, print functions restored and unit came back online. Density errors noted in the log were reviewed and deemed non-critical. Device cleared for closure.

Problem: HP LaserJet M527 producing a loud squeaking noise during operation.

Solution: Diagnosed the source of the squeaking and replaced the ADF assembly. Unit tested after installation and returned to normal operation.

Problem: HP LaserJet MFP M426FDN reported in need of maintenance cleaning at a Yulee, FL location.

Solution: Technician performed a thorough internal cleaning on the HP LaserJet MFP M426FDN. Unit was tested post-service and cleared with margins within acceptable tolerance.

Problem: Customer requested a new Lexmark MS821dn laser printer with two additional paper trays to replace an aging Lexmark T654.

Solution: Delivered and set up a new Lexmark MS821dn with two supplemental paper trays. Decommissioned and disposed of the legacy Lexmark T654 unit.

Problem: Lexmark MS521 laser printer in Orange Park reported recurring paper jams.

Solution: Adjusted tray guides to the correct letter-size setting and inspected the feed rollers. Tested the unit and confirmed normal feed operation with jams cleared.

Problem: HP Color LaserJet MFP M682 reported toners unable to be removed — the front cover attachment that releases the toner cartridges when opened was missing.

Solution: Technician identified the missing front cover toner release mechanism. Part was confirmed unavailable through the supply chain. Staff were instructed on the manual release lever procedure as an interim workaround. Case closed with decision to replace the unit.

Problem: HP LaserJet M521dn MFP reported abnormal noise during operation and failure to pick up paper from Tray 2.

Solution: Inspected Tray 2 feed path and found the pickup roller and separation pad worn. Replaced both components, cleaned the paper path, and tested print and pick operations to confirm normal function.

Problem: HP DesignJet T730 displaying a persistent printhead error. Customer had already replaced the printhead prior to the service call, but the error message remained.

Solution: Service call was cancelled by the customer before the technician could perform on-site diagnostics. Call closed without repair.

Problem: HP LaserJet P3015n brought in for a scheduled maintenance kit installation. Unit was also experiencing recurring jams on perforated thin paper fed through Tray 2.

Solution: Installed HP LaserJet P3015n fuser maintenance kit. Identified Tray 2 as incompatible with perforated thin-stock media; coordinated with the customer's IT help desk to update paper-type settings and restrict perforated media to Tray 1. Cleaned the unit and tested before closing.

Problem: HP Color LaserJet Enterprise MFP M776dn brought in for scheduled preventative maintenance (visit 10 of 20 under a recurring service agreement).

Solution: Technician cleaned, inspected, and tested the M776dn. No parts were required. Unit passed all checks and was returned to service.

Problem: Lexmark MS810dn in Neptune Beach reported a maintenance kit low warning that halted all print operations.

Solution: Replaced the maintenance kit, fuser, and pickup and separation roller assemblies on trays 2 and 3. Cleaned and tested the printer to confirm full operation.

Problem: Lexmark CX417de displaying 'Replace cyan cartridge – 0 estimated pages remain' (error 88.31); printer not recognizing the installed cyan toner cartridge.

Solution: Technician removed the cyan cartridge, confirmed it was empty, and cleaned the printer. Customer-supplied replacement cyan cartridge was installed; printer recognized the cartridge and returned to normal operation.

Problem: HP Color LaserJet M651 reported recurring paper jams originating in the fuser area on both units at this Orange Park location.

Solution: Cleared paper jam from the fuser assembly. Replaced feed rollers in trays 2 and 3; pickup rollers in those trays were inspected and found serviceable. Cleaned and tested the printer to confirm normal operation.

Problem: HP DesignJet Z5600 44" wide-format plotter was due for scheduled preventative maintenance at the Green Cove Springs facility.

Solution: Technician cleaned and oiled the carriage rail, inspected the encoder strip and carriage belt, ran a print head alignment, and verified output quality. Plotter was confirmed operating normally upon completion.

Problem: Customer requested two additional paper trays for a newly installed Lexmark CX522ade Color MFP.

Solution: Sourced and shipped two additional input trays compatible with the Lexmark CX522ade to the customer's Atlantic Beach location.

Problem: Customer requested delivery and setup of a new HP LaserJet M404dn with an optional 550-sheet additional paper tray, replacing an existing HP LaserJet M603 in a Ponte Vedra Beach front office.

Solution: Delivered and installed the HP LaserJet M404dn with the additional paper tray. During testing, the included toner cartridge was found critically low; HP support dispatched a replacement. Once received, the replacement cartridge was installed, and the printer was configured with Form Length 66 and Pi

Problem: HP Color LaserJet M575 MFP producing black streaks across printed pages, with contaminated rollers identified as the source.

Solution: Disassembled the transfer belt assembly and cleared the cleaning blade of accumulated toner. Cleaned the scanner glass and all internal rollers. Tested output to confirm streak-free prints. Transfer belt and fuser flagged for replacement if the issue recurs.

Problem: Lexmark CS725de reported a fuser error, taking the laser printer offline.

Solution: Fuser unit sourced and shipped directly to the Jacksonville Beach, FL location for customer self-installation.

Problem: HP LaserJet MFP M630 reported a scanner calibration error code. Diagnostics revealed Error 30.03.23, prompting evaluation of the image scanner assembly, ADF, and tray rollers.

Solution: Cleaned the unit and replaced the tray roller kit, ADF kit, and image scanner assembly. Error 99.09.67 appeared on power-up; HDD was found to be incorrect for the model. Formatted and replaced the hard drive (B3G85-67903), then updated firmware to resolve the fault.

Problem: HP LaserJet MFP M525 producing pages with a watermark-like ghost image, indicating a print quality defect traced to the fuser assembly.

Solution: Cleaned the machine; replaced the fuser and pickup rollers and separation pads on trays 2 and 3. Initial replacement fuser caused wrinkling on every page; original fuser reinstalled while a warranty replacement was processed. Warranty fuser installed and tested on follow-up visit — print quality con

Problem: Xerox Phaser 4622 laser printer failed to transfer toner into the drum unit, rendering one of four print stations non-functional.

Solution: Printer was transported off-site for bench repair. Technician replaced the main drive assembly (p/n 007N01663) and performed a full internal cleaning. Unit was tested and confirmed operational before return.

Problem: HP LaserJet E52645 not receiving faxes; tray rollers had flat spots causing multipage misfeed pulls.

Solution: IT resolved the fax configuration issue. Technician replaced tray pickup roller (RM2-5741-000CN) and separation roller (RM2-5745-000CN) due to flat spots; noted tray 2 rollers also require replacement. Unit tested after service.

Problem: HP LaserJet MFP M630 reported a 99.09.64 disk malfunction error. Multiple reboots and extended power cycles failed to clear the fault.

Solution: Replaced the failed hard drive with an OEM HP M630 hard drive assembly and reloaded firmware. Unit was reconfigured on the network and tested to confirm normal operation.

Problem: HP LaserJet P3015 reported making abnormal noise during operation.

Solution: Replaced the feed roller and cleaned the unit. Printer was tested and confirmed operating quietly and within normal parameters.

Problem: HP Color LaserJet MFP M570dn producing vertical lines down printed pages.

Solution: Technician cleaned the machine and inspected internal components. Quoted ITB (CD644-67908), Tray 2 pick-up roller (RM1-4968), Tray 2 separation roller (RM1-4966), and ADF kit (A8P79-65001). Customer opted to purchase a new unit through HP directly; work order closed without parts replacement.

Problem: HP LaserJet 9050 producing smudged output. Inspection revealed a wrinkled lower fuser roller, a broken left fuser lock latch, and a worn transfer roller.

Solution: Replaced the fuser assembly (RG5-5750) and transfer roller (RF5-3319). Cleaned the machine and tested print quality to confirm smudging was eliminated.

Problem: HP Color LaserJet M553n (page count 189,279) at a Fernandina Beach warehouse shipping area was due for preventive maintenance and exhibited feed issues requiring roller replacement.

Solution: Performed scheduled PM on the M553n. Identified worn Tray 2 pickup roller assembly (RM2-0062) and Tray 2 separation roller assembly (RM2-0064). Replacement parts were sourced and installed; unit was cleaned and tested to verify proper operation.

Problem: HP LaserJet M605 reporting fuser error 50.22.11, halting print operations at a Green Cove Springs facility.

Solution: Reseated the fuser, which cleared the error temporarily. Upon return visit after the error recurred, the technician installed a replacement fuser maintenance kit, reset the page count, and verified normal operation.

Problem: HP LaserJet 600 M601 reported recurring paper jams.

Solution: Replaced the CF064A Main Maintenance Kit and RM1-8413 Registration Assembly. All functions tested post-repair. Technician noted that if jamming recurs, the solenoid roller assembly should be evaluated as the next likely cause.

Problem: HP LaserJet M604 at an Atlantic Beach, FL office required scheduled preventive maintenance, including paper-feed component replacement.

Solution: Replaced the Tray 2 pickup roller and both Tray 2 feed rollers. Cleaned internal paper path and tested printer to confirm reliable feed operation.

Problem: HP DesignJet T1100 44" plotter displaying persistent error code 22.0:10 with a 'Restart Printer' message.

Solution: Cycled power and reseated the formatter board. Performed a clean boot without ink supplies or paper. Ran ink system diagnostics, which reproduced error 22.0:10. Replaced the left ink supply station (Q6683-60188) and cleaned the machine. Unit tested operational.

Problem: HP Color LaserJet CP4525xh reporting a 59:F0 error followed by a persistent 'Install Transfer Unit' message, even with the transfer unit properly seated.

Solution: Diagnosed a sticking solenoid in the transfer unit drive path; secured it with a felt strip to eliminate binding. Sourced and installed a replacement Fuser Drive Assembly (RM1-5656) after two defective units were returned to the vendor. Reinstalled transfer unit, confirmed printer recognition, and r

Problem: HP LaserJet M602 in Jacksonville Beach was due for preventative maintenance ahead of an upcoming inventory period, with a maintenance kit identified as needed.

Solution: Performed full preventative maintenance on the HP LaserJet M602 at approximately 909,652 page count. Installed maintenance kit, cleaned internal components, and tested the unit. A fuser from the initial kit was later found to be defective and returned to the vendor; a replacement fuser was sourced a

Problem: Lexmark MS821n laser printer procurement requested for a Palatka, FL location.

Solution: New Lexmark MS821n laser printer sourced and shipped directly to the customer's Palatka, FL location.

Problem: HP Color LaserJet M880 MFP leaving black lines on scanned copies.

Solution: Cleaned ADF and scanner glass. Replaced the transfer kit (at 10% remaining) and fuser kit. MG menus were disabled, limiting full function testing. Device tested post-repair with both consumables installed.

Problem: HP DesignJet T2300 wide-format plotter producing marks on prints. Subsequent diagnosis revealed error codes 42:10 and SE86:01, along with a loud abnormal noise during operation.

Solution: Technician diagnosed a broken rear belt attachment on the carriage assembly and a heavily fouled service station. Replaced carriage assembly (CH538-67044), service station (CH538-67040), and belt with tensioner (CH538-67018). Initial OEM belt was found chewed on edges at startup and returned; a repl

Problem: Kingsland, GA customer required multiple HP laser printers across two models for a multi-unit office deployment.

Solution: Fulfilled order for an HP Color LaserJet Pro M454dw, an HP Color LaserJet Pro MFP M479fdw, and four HP LaserJet Pro M507n units, shipped directly to the customer's location.

Problem: HP Color LaserJet M750 producing multi-striped lines running down the sides of printed pages.

Solution: Diagnosed a defective ITU (CE516A) and worn Tray 1 MP separation pad (RM1-6163). Replaced both components, reset the ITU counter, cleaned, and tested the printer.

Problem: HP LaserJet M608 tray 2 not lifting paper to the feed path, preventing normal print operation.

Solution: Inspection found the tray 2 pickup roller loose and rollers in both trays worn. Replaced two RM2-6772 and two RM2-1275 rollers from stock; tested feed operation across both trays to confirm proper lift and pick.

Problem: HP LaserJet M602 presented with a recurring smudge on each printed page. Initial report indicated the unit needed a cleaning, but further inspection revealed a burnt spot on the fuser as the root cause.

Solution: Technician replaced the fuser and four feed rollers (all showing wear at 38,981 pages), then cleaned and tested the printer. Roller wear history was flagged for review to determine whether premature wear had occurred.

Problem: Customer requested a new HP LaserJet Flow MFP M635h with fax card to replace an aging HP LaserJet Flow MFP M525c.

Solution: Installed the fax card into the new HP M635h MFP, delivered the unit to the customer site, completed full setup, and verified operation including fax functionality. The old M525c was removed for disposal.

Problem: Lexmark MS821dn at a Jacksonville Beach location was due for a maintenance kit replacement, with page count indicating the unit had reached service interval.

Solution: Installed the main maintenance kit on the Lexmark MS821dn and reset the page count. Printer was tested after service and returned to normal operation.

Problem: Lexmark MS610dn laser printer in Orange Park required an overdue maintenance kit replacement.

Solution: Installed maintenance kit on Lexmark MS610dn, reset the maintenance counter, cleaned the printer, and tested to confirmed normal operation.

Problem: HP LaserJet 500 MFP M525f required installation at a Jacksonville, FL site, with the existing unit scheduled for removal and disposal.

Solution: Installed the HP LaserJet 500 MFP M525f. Coordinated with the customer's IT staff to configure static IP, subnet, and gateway settings. Verified all functions — scan, copy, print, fax, and email address book. Removed the hard drive from the decommissioned unit before taking it off-site.

Problem: HP Color LaserJet M477fdn displaying a 50.9 fuser error. Print jobs advanced halfway through the fuser assembly on every attempt before the unit halted and threw the error code.

Solution: Replaced the fuser assembly on the HP CLJ M477fdn. The unit was transported to the shop for the repair due to space constraints at the customer site. New fuser installed, unit cleaned and test-printed to confirm normal operation.

Problem: HP Color LaserJet M680f MFP lost all network communication. The integrated network card showed no link lights despite a confirmed live line, correct IP settings, and reseating the card.

Solution: Diagnosed a failed formatter board as the root cause of the network outage. Replaced the formatter board (CZ248-67901) and verified restored network connectivity on the HP Color LaserJet M680f.