Real-time updates and completed service calls from across the metro area.
Our technicians are in the field every day fixing equipment for local engineering firms, architects, and print shops. Below is a log of recent plotter service calls completed throughout Jacksonville, Atlantic Beach, Fleming Island, Hastings, and surrounding areas—showing the exact plotter models, reported issues, and on-site fixes delivered by our team.
Jul 29, 2026·Green Cove Springs, FL 32043·HP Z5600
Problem:
HP DesignJet Z5600 44" wide-format plotter was due for scheduled preventative maintenance at the Green Cove Springs facility.
Solution:
Technician cleaned and oiled the carriage rail, inspected the encoder strip and carriage belt, ran a print head alignment, and verified output quality. Plotter was confirmed operating normally upon completion.
Apr 3, 2026·Saint Marys, GA 31558·HP Z6200
Problem:
HP DesignJet Z6200 wide-format plotter at Saint Marys, GA location required line conditioning equipment to support stable operation.
Solution:
Sourced and ordered three LC1200 Tripp Lite line conditioners for the HP DesignJet Z6200, with units shipped directly to the customer site.
Feb 17, 2026·Jacksonville, FL 32202·HP Z3200
Problem:
HP DesignJet Z3200PS 44" throwing error 21:13. Ink buildup in the left-side spittoon and service station, starwheel assembly plate exhibiting excessive wobble, and broken media bin hinge on the left side.
Solution:
Cleaned ink from service station plate and manually repositioned service station so carriage could park correctly. Oiled carriage rod and cleaned encoder strip. Replaced service station, left-side spittoon, starwheel lifter gear bushing set, and media bin hinge components. Cleaned interior ink depos
Jan 16, 2026·Middleburg, FL 32068·HP Designjet 800
Problem:
HP DesignJet 800 42" displaying error code 86:01 with a persistent paper jam warning despite no physical jam being present.
Solution:
Technician found the carriage rod heavily coated with ink and the encoder strip fouled. Cleaned and oiled the carriage rod, cleaned the encoder strip, and cleaned the edge of the service station. Plotter returned to normal operation after servicing.
Dec 5, 2025·Fernandina Beach, FL 32034·HP T790
Problem:
HP DesignJet T790 plotter halted at 94% initialization and produced a loud clicking noise on the right side.
Solution:
Diagnosed dry ink buildup on printheads and service station as root cause. Original power supply showed char damage and was replaced with the correct CR647-67011 engine PCA and power supply assembly. Replaced service station and all HP 72 printheads (C9380A, C9383A, C9384A). Plotter completed boot,
Oct 21, 2025·Ponte Vedra Beach, FL 32082·HP Designjet 800
Problem:
HP DesignJet 800 24" reported ink carriage error and recurring paper jam error, preventing normal operation.
Solution:
Technician inspected carriage assembly — no physical damage found; carriage moved freely when powered off but triggered a carriage cover check error on startup. Lubricated carriage shaft and cleaned encoder strip with no improvement. Replaced encoder strip (C7769-60183), belt (C7769-60182), and tens
Aug 15, 2025·Ponte Vedra Beach, FL 32082·HP Designjet 800
Problem:
HP DesignJet 800 42" throwing a paper jam error alongside an 81:01 paper motor failure code.
Solution:
Diagnosed 81:01 error to a failed roller encoder sensor. Reseated cables to the paper encoder sensor and paper drive motor. Removed unit from surge protector and connected directly to wall outlet. Customer elected to replace the plotter rather than proceed with repairs.
Showing 7 of 7 service calls in Jacksonville, FL.