Service History — Memphis, TN — Page 2

Problem: Zebra ZT510 thermal printer presented with a faulty drive belt, one of two belt assemblies in the unit.

Solution: Replaced the failed drive belt (part P1083347-017) on the Zebra ZT510 and tested the printer to confirm proper operation.

Problem: A Zebra 105SL Plus thermal printer in Southaven, MS required a printhead replacement, platen roller replacement, and PM20 preventive maintenance kit.

Solution: Technician installed a P1053360-019 300 DPI printhead, platen roller, and PM20 kit. Printer was thoroughly cleaned and tested after all components were seated.

Problem: Konica Minolta bizhub C654e was not connected to the network; the customer was routing print jobs via flash drive and had reported concerns with the finisher connection and card-stock handling.

Solution: The technician established a direct PC-to-copier connection, enabling print jobs to be sent from the workstation without manual flash-drive transfers, streamlining the print workflow.

Problem: HP Color LaserJet MFP CM6040 in Collierville, TN reported fuser failure, requiring unit replacement.

Solution: Technician replaced the fuser assembly on the HP CLJ MFP CM6040 (page count: 629,870), then cleaned and tested the unit to confirm proper operation.

Problem: Zebra ZT410 in Arlington, TN was not feeding labels and producing a loud grinding noise during operation.

Solution: Technician replaced the drive motor, printhead, platen roller, and belt. Printer continued to drag and emit excessive noise. Systematic component swapping from a spare unit — including gears, spindles, ribbon reel, rotor, and drive shafts — failed to isolate the fault. An out-of-tolerance chassis or

Problem: Zebra ZT510 thermal printer producing blank spaces during print jobs.

Solution: Inspected ZT510, adjusted print pressure settings, and evaluated all mechanical components. Diagnosed a failed 300 DPI printhead (P1083347-006) as the root cause. Replaced the printhead and tested the unit to confirm proper output.

Problem: Customer in Oakland, TN requested procurement of a new Lexmark MS821dn monochrome laser printer for their facility.

Solution: Sourced and delivered a new Lexmark MS821dn (S/N: 406414201N96Y) to the customer's requested location following quote approval.

Problem: A Zebra 105SL (model 10500-2001-0030) in Germantown, TN was due for scheduled preventive maintenance.

Solution: Technician performed a PM14-level preventive maintenance service on the Zebra 105SL, including full interior cleaning. Unit was tested and confirmed operational following service.

Problem: Zebra 140Xi3 industrial thermal printer in Arlington, TN was due for a scheduled preventive maintenance visit (3 of 5 in service cycle).

Solution: Technician performed scheduled PM on the Zebra 140Xi3, cleaned internal components, and tested the unit. No mechanical or print-quality issues were found.

Problem: Zebra 140Xi3 industrial thermal printer was due for scheduled preventative maintenance as part of a multi-unit PM rotation at this Oakland, TN facility.

Solution: Technician performed full preventative maintenance on the Zebra 140Xi3. No mechanical or print-quality issues were found during the service visit.

Problem: HP LaserJet MFP M527 tray not lifting and failing to detect loaded paper. Error codes 30.01.57, 60.01.02, and 60.00.02 present in error log; issue reproduced with a second tray.

Solution: Technician confirmed the tray lift and paper-detection fault across multiple trays. The root cause was identified as a failed tray sensor. The component carries no orderable part number and could not be sourced through any available vendor, including breakdown of donor units. Printer was configured

Problem: HP LaserJet MFP M527 experiencing persistent paper jams with a cleaning roller error that could not be cleared.

Solution: Inspected the HP LaserJet MFP M527 and found the roller was incorrectly installed. Replaced top rollers, corrected roller installation, repaired a detached front lid, and reset the clean roller count to clear the persistent cleaning error.

Problem: HP LaserJet M630 MFP in Oakland, TN required an arm link assembly replacement to restore normal operation.

Solution: Technician identified the failed arm link (RC4-5729) but sourced alternatives RC1-3090 and RC2-8086 door release rod via special order after standard part numbers yielded incompatible components.

Problem: Zebra ZT410 industrial thermal printer in Hernando, MS would not print internal settings pages or jobs sent from the PLC machine.

Solution: Technician verified the data light was flashing, confirming data was being received. Performed a full power drain, then booted into test mode by holding the pause button — boot-up test labels printed normally. Reconnected the network cable, confirmed settings label and PLC-originated labels printed

Problem: Zebra ZT410 thermal printer in Arlington, TN reported multiple issues; one of three units flagged for service.

Solution: Unit was closed without inspection after initial assessment determined no service was required at that time.

Problem: Zebra ZT510 industrial thermal printer was due for its third scheduled quarterly preventive maintenance visit.

Solution: Technician performed quarterly PM service on the Zebra ZT510, cleaning internal components and running functional tests. No parts were required; unit passed all checks.

Problem: Zebra 140Xi3 reported intermittent screen lock-up during extended operation. A prior visit had also identified degraded print quality requiring printhead replacement.

Solution: Technician replaced the 203 DPI printhead (G48000M) and tested the unit. The lock-up could not be reproduced during diagnosis; based on the described behavior and its intermittent nature under prolonged use, the fault was attributed to one or more of the following: Control Panel Membrane (G22492M),

Problem: HP LaserJet E82650 at an Oakland, TN healthcare facility was unable to send or receive faxes. The fax port test failed during the initial onsite evaluation.

Solution: Technician confirmed no dial tone on the wall fax line jack. Replaced the fax card as a precaution in case the original was damaged by the failed port. Cleaned and tested the printer. Findings were reported to the facility's IT department, which assumed responsibility for the phone line issue.

Problem: An HP PageWide Managed E77822/E77825/E77830 series copier in Theodore, AL displayed error code 63.00.3B, indicating a failing yellow developer unit.

Solution: The technician diagnosed and repaired the yellow developer unit fault, clearing error 63.00.3B and returning the copier to full operation.

Problem: Zebra ZT410 thermal printer submitted for scheduled preventive maintenance. Inspection revealed multiple burnt diodes on the printhead, degrading print quality.

Solution: Cleaned printhead and all sensors. Confirmed burnt diodes on the printhead and replaced it with a 203 dpi printhead (P1058930-009). Verified print quality after replacement.

Problem: Brother MFC-L5900 laser printer reported print quality issues. The control panel screen was also found to be faulty, with the right side misaligned.

Solution: Replaced the drum unit to address print quality degradation. Identified a defective control panel requiring a special-order D001SV001 Panel Unit. Upon part arrival, replaced the control panel and tested the printer to confirm proper operation.

Problem: Canon ImageClass MF414dw MFP in Olive Branch, MS presented with streaking on printed output.

Solution: Technician diagnosed the need for a fuser (RM1-6405), Tray 1 pickup roller (RM1-6414), and Tray 1 separation pad (RM1-6397). A repair quote was issued; the customer declined the repair and the call was closed.

Problem: Zebra 105SL (model 10500-2001-0070) was due for a scheduled preventive maintenance visit as part of an ongoing PM cycle.

Solution: Technician performed scheduled preventive maintenance on the Zebra 105SL (10500-2001-0070), completing cleaning of internal components and functional testing to confirm proper operation.

Problem: Zebra 105SL (model 10500-3001-2000) presented for a PM24 preventive maintenance service requiring replacement of the label sensors, belt kit, printhead, toggle assembly, and ribbon roller.

Solution: Replaced label sensor (45189-22), main drive belt (45189-2), media rewind belt (G32433M), 300 DPI printhead (35099M), toggle assembly (P1006101), and ribbon roller kit (G46609-4M). All components were installed and tested to verify proper operation.

Problem: Zebra ZT410 thermal printer in Collierville, TN reported as requiring multiple replacement parts to restore operation.

Solution: Technician assessed the ZT410 and identified four components for replacement: drive system (P1058930-039), platen roller lock (P1058930-027), platen coupler (79862M), and 203 dpi printhead (P1058930-009). Parts were ordered in quantities of three each to support the customer's fleet of eight Zebra p

Problem: Lexmark XS798de MFP displayed a persistent 900.43 firmware error, triggered when printing PDF files via PostScript.

Solution: Confirmed 900.43 error per service manual as a PostScript print-job fault. Power cycling cleared the error temporarily, but it returned immediately upon reconnecting to the network. Per Lexmark service bulletin, a firmware update was applied to the XS798de. After the update, all queued PDF jobs prin

Problem: Intermec PM4I thermal label printer reported with a broken media lever (lever 2 of 2) and operating at half charge.

Solution: Sourced a functional replacement lever from a parts unit and installed it on the Intermec PM4I. Printer was tested after installation and returned to normal operation.

Problem: Zebra ZT610 thermal printer in West Memphis was skipping labels. Previous calibration attempts had provided only a temporary fix.

Solution: Sensor lights were inactive, traced to heat interference from a nearby space heater. Cycled printer power to restore sensor function, recalibrated the unit, and advised against operating space heaters in proximity to the printer.

Problem: Zebra ZT410 thermal printer in Germantown, TN reported void areas in print when transitioning from 3" to 4" label stock, indicating printhead degradation across the wider print zone.

Solution: Technician inspected the ZT410 and confirmed printhead failure causing voids in the 4" print area. Replaced the printhead (part #P1058930-009, 203 dpi, ZT410-compatible) and verified print quality with no remaining issues.

Problem: HP Color LaserJet 553 required fuser unit replacement.

Solution: Fuser assembly sourced and ordered for the HP Color LaserJet 553. Part shipped to the service location via FedEx Ground; work order closed upon confirmed receipt.

Problem: Zebra 105SL thermal printer displayed a ribbon failure error; diagnostics revealed faults in both the ribbon sensor and media sensor, with the main board also suspect.

Solution: Technician diagnosed faulty ribbon and media sensors on the Zebra 105SL. Given the printer's low remaining value, the customer declined parts replacement. Unit was reconfigured to direct thermal mode to bypass ribbon detection and restore printing capability until end of life.

Problem: Zebra 110Xi4 thermal printer brought in for calibration failure — labels stopping midway at the tear-off bar and the print head assembly seized due to rust.

Solution: Lubricated the seized print head assembly and allowed it to penetrate overnight until movement was restored. Replaced the installed print head, which was a mismatched 600 dpi unit (P23742-12) on a 203 dpi printer, with a compatible head sourced from the customer's parts unit. Replaced a missing pape

Problem: HP Color LaserJet 500 M551 displaying error code 13.B2.D2 indicating a jam in Tray 2 with no actual paper jam present.

Solution: Identified misaligned Tray 2 paper guides set incorrectly for the loaded media; adjusted guides to letter size, demonstrated correct setting to the customer, and cleaned the tray rollers. Error cleared on test print.

Problem: An HP LaserJet M632h MFP was procured for an Arlington, TN customer, with a fax accessory required as part of the installation.

Solution: Technician traveled on-site to install the fax card into the HP LaserJet M632h MFP and verified full fax functionality upon completion.

Problem: HP LaserJet M3035 producing a consistent dark vertical line down the center of every printed page.

Solution: Traced the defect to contamination on the ADF glass. Cleaned the ADF glass and demonstrated proper cleaning technique to the customer to prevent recurrence.

Problem: Customer requested installation of a 550-sheet paper feeder on the Lexmark MS823 to expand paper capacity and reduce interruptions during high-volume daily print operations.

Solution: Installed and configured the Lexmark 550-sheet paper feeder, verified tray recognition and host communication, confirmed correct paper feed operation, and completed full operational testing.

Problem: Zebra GX430t thermal label printer in Marion, AR was due for scheduled preventive maintenance (unit 2 of 9 in fleet).

Solution: Performed preventive maintenance on the Zebra GX430t at 543,544 inches of use. Cleaned internal components and reconfigured printer settings to manufacturer specifications.

Problem: Maintenance inspection on an HP DesignJet T2600 revealed a worn service station and a failing cutter module, both requiring replacement.

Solution: The service station and cutter module were replaced. A cutter compatibility issue was identified and resolved by sourcing the correct replacement cutter, returning the T2600 to full operation.

Problem: Datamax DMX-I-4308 industrial thermal printer in Olive Branch, MS was due for a scheduled preventive maintenance service visit.

Solution: Technician performed scheduled PM on the Datamax DMX-I-4308, cleaning internal components and running functional tests to verify proper operation.

Problem: Routine maintenance on an HP DesignJet T2600 revealed wear in the service station and cutter module, degrading print operation and media finishing performance.

Solution: Inspected the service station, cutter module, and media handling system. Replaced the service station and cutter module, verified clean cutting action and overall printer operation, and completed functional testing to restore wide-format output reliability.

Problem: A Lexmark MS610 laser printer was reported producing loud noise during operation and printing at reduced speed.

Solution: Technician replaced the tray 1 and tray 2 separation roller assemblies, tray 1 pick tires, and tray 2 pickup roller assembly. All components showed significant wear. Unit was cleaned and tested; noise and speed issues were resolved on follow-up confirmation.

Problem: A Zebra GX430t thermal label printer in Collierville, TN was due for a scheduled preventive maintenance visit (session 3 of 5).

Solution: Technician performed preventive maintenance on the Zebra GX430t at 981,320 inches of use — cleaning internal components and reconfiguring the printer to manufacturer specifications.

Problem: Zebra 140xi4 (203 dpi) industrial thermal printer in Southaven, MS presented with an unspecified malfunction — one of three units serviced during the same visit.

Solution: Technician removed label gum buildup from all three Zebra 140xi4 (203 dpi) units, tested operation, provided the customer with instructional cleaning videos, and recommended approved cleaning chemicals safe for the hardware.

Problem: Datamax I-4212e thermal printer reported needing a platen roller and printhead replacement during a scheduled preventive maintenance call.

Solution: Technician replaced the platen roller (ROL15-2761-04) and printhead (PHD20-2278-01) on the Datamax I-4212e. Unit was tested and closed upon confirmation of proper operation.

Problem: Zebra ZT410 thermal printer in Hernando, MS reported needing a platen roller replacement — identified during preliminary diagnosis.

Solution: Technician inspected the Zebra ZT410 and confirmed a worn platen roller (part P1058930-080) as the root cause. A replacement quote was prepared; no repair was completed pending customer approval.

Problem: Zebra 170Xi3 thermal printer reported urgent ribbon tearing. Inspection revealed a warped printhead bracket, a bent and jagged ribbon strip plate, and a missing media guide plate contributing to intermittent ribbon errors.

Solution: Adjusted tilt on the warped printhead bracket and removed the bent ribbon strip plate, resetting the toggles to eliminate ribbon tearing. Discarded a deformed media roll whose warped core was causing feed-related tears. Printer restored to functional operation; ribbon errors, if recurring, will requ

Problem: HP Color LaserJet M570dn MFP produced black lines across printed output.

Solution: Replaced the intermediate transfer belt (RM2-7447-000) and toner collection unit (CE254A / CD644-67908). Print quality verified clean after parts swap.

Problem: Zebra GX430t thermal label printer in Munford, TN was due for scheduled preventive maintenance as part of an ongoing multi-unit service program.

Solution: Performed preventive maintenance on Zebra GX430t at 1,717,998 inches of use. Cleaned internal components, reconfigured printer settings, and repaired the cutter assembly.

Problem: Zebra 220xiIII Plus presented with a specific error-light sequence and no display output, indicating an underlying electrical fault. The unit had previously been replaced and returned from another site.

Solution: Technician diagnosed an electrical failure beyond field-serviceable scope. Replacement circuit boards and power supply for the 220xiIII Plus are no longer available through supply channels, and legacy part numbers in the original service manual are ambiguous. Printhead was removed for the customer t

Problem: Lexmark MS810 laser printer in Germantown, TN presented with error 31.80 — 'Reinstall missing fuser' — triggered by a defective fuser unit within the maintenance kit.

Solution: Maintenance kit installed; fuser identified as defective upon receiving error 31.80. Replacement fuser sourced from vendor, installed, and unit cleaned and tested to confirm full operation.