Service History — Portland, OR — Page 2

Problem: Lexmark MX710de in Sandy, OR was due for preventive maintenance.

Solution: Installed manufacturer-specified PM kit on the Lexmark MX710de (page count: 138,331). Cleaned internal components and tested the unit to confirm proper operation.

Problem: HP LaserJet MFP M527 in Beaverton reporting paper jams originating in Tray 2, with error codes 13.B9.A2 and 13.B2.D2 indicating jams in both the fuser and tray on separate single print jobs.

Solution: Diagnosed faulty pickup and feed rollers (RM2-5741, RM2-5745) as the root cause. Replaced rollers and installed RM2-2585 fuser assembly along with the corresponding M501/M506/M507/M527 maintenance kit components. Replacement fuser arrived damaged in transit; a second unit was sourced and installed.

Problem: HP LaserJet M608N in Tualatin, OR reported error codes 41.10.22 and 13.B9.C2. The Tray 2 cassette's manual paper-size adjustments were broken, preventing the printer from being configured for Plain/Letter.

Solution: Technician confirmed the Tray 2 cassette's size-adjustment mechanism was failed. Installed a donor Tray 2 cassette to verify the diagnosis, then replaced the defective unit with a new RM2-6766 Tray 2 cassette. Error codes cleared; printer cleaned and tested to full operation.

Problem: HP LaserJet E60155dn reported streaking along the side of printed pages.

Solution: Inspection revealed a torn heating element film in the fuser assembly. Installed a maintenance kit (L0H24A) and verified clean, streak-free output before closing the call.

Problem: HP LaserJet P2035n in Lake Oswego reported constant paper jamming across print jobs.

Solution: Inspection revealed a worn fuser assembly, tray 2 pickup roller, and tray 2 separation pad. Replaced fuser (RM1-6405), pickup roller (RM1-6414), and separation pad (RM1-6397), then cleaned and tested the printer to confirm jam-free operation.

Problem: HP Color LaserJet MFP M477 reported with a suspected toner spill affecting magenta and black output.

Solution: No physical evidence of toner spill found on inspection. Coordinated with the managing party to confirm no prior technician had cleaned leaked toner, ruling out a contaminated transfer belt. With only ~9,000 pages on the counter, the transfer belt was assessed as likely serviceable. Replacement mage

Problem: HP LaserJet M607 in Lake Oswego reported not picking up paper from the paper trays.

Solution: Technician inspected trays 2 and 3 and found feed rollers worn. Supplies status page revealed wrinkling on the left side; fuser inspection confirmed a tear in the heat roller. Recommended HP Maintenance Kit L0H24-67901 (M607/M608/M609) to address both the roller wear and fuser damage.

Problem: HP Color LaserJet E67560z displayed a transfer kit low message, interrupting print operations at a Newberg, OR facility.

Solution: Replaced the transfer kit on the HP CLJ E67560z (page count: 169,286). Obtained login credentials to run device reports and added a reports shortcut to the home screen.

Problem: HP Color LaserJet M477fdw presented with print smudging and an audible squeaking noise during operation.

Solution: Diagnosed a failing fuser assembly on the HP CLJ M477fdw (page count: 51,349). Replaced the fuser with a new OEM unit, then cleaned and tested the printer to confirm clean, smudge-free output.

Problem: HP LaserJet Enterprise Flow MFP M630 reported error code 98.20.02 at a Camas, WA location.

Solution: Technician responded on-site to diagnose and address error 98.20.02 on the HP LaserJet Enterprise Flow MFP M630.

Problem: HP LaserJet MFP M527 in Vancouver, WA reported loud mechanical noise and ink smearing across printed pages.

Solution: Inspection revealed a torn fuser roller — the root cause of both the noise and smearing. The fuser maintenance kit was replaced and the printer tested to confirm clean output before closing the call.

Problem: HP LaserJet M528 displayed a 49.38.0C firmware/communication error, halting normal print operations.

Solution: Technician diagnosed the 49.38.0C error and identified parts required for repair, including an ADF kit and feed roller assemblies. A quote was issued; after multiple follow-up attempts with no response, the service call was closed.

Problem: HP LaserJet M608 in Sandy, OR reported light, faded print on one side of the page.

Solution: Replaced the toner cartridge and cleaned the machine. Print output tested uniform and at full density across the page.

Problem: HP LaserJet MFP M528 presented with a firmware fault causing recurring 49 errors and requiring a full hard drive wipe and firmware reload.

Solution: Technician wiped the hard drive, reformatted, and reloaded firmware on the HP LaserJet MFP M528. Customer was advised to audit PC print drivers if 49 errors recurred post-service.

Problem: Lexmark MS610dn in Tualatin required scheduled maintenance kit installation.

Solution: Technician installed the customer-supplied maintenance kit on the Lexmark MS610dn, then performed a full cleaning and functional test to confirm proper operation.

Problem: HP Color LaserJet MFP M680 in Camas, WA repeatedly jamming across multiple trays, with error codes 13.d3.d1, 13.b2.d2, and 13.b2.ff, and broken plastic guide tabs found loose inside the paper path.

Solution: Replaced registration assembly, delivery assembly, and Tray 3 paper input unit (RM2-0341-000CN). Jams on Tray 1 and Tray 3 resolved; Tray 2 still jams but customer elected not to pursue further repair. Trays configured for plain letter and legal media.

Problem: HP Color LaserJet M553 producing smudged pages, black pages, and loud noise after a new black toner cartridge was installed.

Solution: Inspected toner cartridge and drum; visible lines were found on the drum surface but not on the transfer belt, isolating the defect to the recently installed black toner. Customer was advised to submit a defective-cartridge claim with the supplier and request a replacement. Remaining printer compone

Problem: HP Color LaserJet 5500 submitted for general cleaning and preventive maintenance as part of a multi-unit service visit.

Solution: Cleaned the printer interior, identified and replaced multiple defective toner cartridges from customer stock, then installed an RY7-5097-000 roller kit in Tray 2. Print quality improved noticeably after service. Remaining toner cartridges noted as low.

Problem: HP LaserJet 500 MFP M525 producing streaks on documents scanned through the ADF.

Solution: Cleaned the ADF scanning glass to eliminate streak artifacts. Demonstrated proper cleaning procedure to on-site staff. Verified scan quality through functional testing.

Problem: HP Color LaserJet M477FDN presented multiple issues including feed failures across trays, requiring a comprehensive parts assessment and repair.

Solution: Replaced cartridge tray (RM2-6401-000CN), fuser (RM2-6418-000CN), Tray 3 pickup roller (RM2-5576-000CN), and Tray 3 feed roller (RM2-5577-000CN). All components installed and tested to restore full operation.

Problem: HP LaserJet P3015 presented with persistent paper jams, print lines attributed to a degraded fuser, a missing rear cover, and a Tray 2 assembly that intermittently failed to lift.

Solution: Diagnosis identified two root causes: fuser wear producing lines in output and a faulty Tray 2 solenoid (RK2-1492-000CN) producing audible clicking. Rear cover (RM1-6292-000CN), Tray 2 cassette (RM1-6279-000CN), and main maintenance kit (RM2-3827-000CN / CE525-67901) were also flagged. The customer

Problem: HP Color LaserJet M277dw displayed a persistent 'Jam in print paper path — open tray 2 and rear door' error after the customer cleared a paper jam. The tray 2 lifting arms would not rotate to the home position.

Solution: Inspection revealed the paper pickup gear assembly and solenoid had been dislodged during jam removal. The technician realigned the gear assembly, cleaned the affected components, and bench-tested the unit. Blue dots appearing on all printed pages were traced to a defective cyan toner cartridge; rep

Problem: HP LaserJet P4015 not picking paper from Tray 1 or the MP tray; fuser subsequently exhibiting toner smearing and poor toner adhesion.

Solution: Inspected all feed rollers — found worn throughout. Corrected media type mismatch (cassette tray reset from light to plain letter). Replaced two cassette rollers (RM1-0037) and one cassette roller (RM1-0036) from stock; MP tray roller kit (RM1-0036 series) ordered and later installed. Post-roller se

Problem: An HP LaserJet MFP M426fdn (page count 243,283) was reported emitting a loud, persistent squeaking noise during operation.

Solution: Installed a maintenance kit including a new fuser, transfer roller, tray 2 pickup roller assembly, and tray 2 separation roller assembly. Cleaned the printer thoroughly and verified normal operation post-repair.

Problem: Lexmark MS810 laser printer in Camas, WA reported a missing fuser condition — error category 3 of 3 — flagged as urgent by the customer.

Solution: Tested with a known-good fuser to confirm no additional components were at fault, then replaced the fuser (40X7743) and pickup roller assembly (40X7593), utilizing a spare roller the customer had in stock. Unit tested and returned to service.

Problem: Canon imageCLASS MF632 MFP reported magenta toner leaking onto all printed pages. Device was found to have only black and yellow toner cartridges installed, with worn Tray 2 paper feed rollers causing intermittent paper pick failures.

Solution: Cleaned toner contamination throughout the printer and installed replacement magenta and cyan cartridges. Subsequently replaced Tray 1 pickup roller RM2-5576, feed roller RM2-5577, and separation roller RM2-5881. Print quality and paper feed tested normal after service.

Problem: Customer purchased a new HP LaserJet M404n with an additional paper tray and required on-site setup across four workstations running legacy FTD software.

Solution: Technician installed the HP LaserJet M404n and auxiliary tray, configuring all four workstations using legacy-compatible drivers required by the existing FTD software. Test prints were completed from each computer. Customer was advised to retain the previous printer as a fallback given the older dri

Problem: HP DesignJet T830 MFP 36" not printing in color, producing splotches on output pages.

Solution: Reseated printhead; plotter threw a system error, resolved with a power cycle. Ran printhead cleaning cycle nine times to restore all colors. Low usage was causing printhead dry-out. Quoted and installed HP 729 DesignJet Printhead Replacement Kit (F9J81A); cleared false-jam errors during calibration

Problem: HP Color LaserJet CP6015DN unable to duplex — first side printed and ejected normally, but paper stalled at the duplex exit and was not drawn back for second-side imaging.

Solution: Technician attempted power cycling and tested with a spare fuser. Support consultation identified error codes 13.11, 13.12, and 13.20 (duplex late and turnaround jams). Firmware update was ruled out as a likely fix; reverse duplex assembly (RM1-3652) identified as the required repair. Part confirmed

Problem: HP Color LaserJet CP4525dn reported jamming in the paper drawer during a specific print job.

Solution: Inspection revealed the issue was isolated to a single PDF file. Printing that document caused a 49 error after two pages, halting a sheet at the fuser assembly and producing a jam. All other print jobs ran without issue. The printer was cleaned and tested; the customer agreed to recreate the proble

Problem: HP LaserJet M528 displaying persistent error code 98.00 that could not be cleared by restarting. Tray 2 feed rollers also worn and in need of replacement.

Solution: Installed replacement hard drive and loaded firmware via USB. Replaced worn Tray 2 feed rollers. Configured network settings and provided a network configuration sheet with key parameters for the IT team to complete setup on the thin-client environment.

Problem: HP LaserJet M1536dnf MFP in Camas, WA reported intermittent paper creasing, initially observed on the third page of a print job.

Solution: Technician swapped the toner cartridge—which was below 10% life remaining—and switched to a fresh ream of paper. On-site testing produced a crease on the 10th page; after installing a new cartridge, 14 pages printed without issue. Follow-up confirmed the creasing had stopped and the paper supply was

Problem: HP LaserJet MFP E62565h reported due for a maintenance kit replacement at high page count.

Solution: Installed maintenance kit J8J87A and two feed and roller kits J8J70-67904K. Cleaned and tested the printer to confirm proper operation. Fuser core returned per depot exchange requirements.

Problem: Lexmark MS821n in Tualatin, OR required a maintenance kit installation; the maintenance counter was critically low.

Solution: Replaced the fuser, tray 1 pickup roller assembly, and tray 1 separation pad assembly. Cleaned and tested the printer to confirm proper operation.

Problem: HP Color LaserJet MFP M477fdw producing smeared toner output across printed pages.

Solution: Diagnosis identified a failing fuser as the cause of toner smearing. A replacement fuser was quoted; the customer declined the repair at that time.

Problem: Lexmark CS417dn laser printer required maintenance kit installation, including fuser and pick rollers. Device also displayed an active replace waste toner bottle error.

Solution: Installed fuser, Tray 1 and Tray 2 pick tires, and waste toner bottle. Cleaned printer thoroughly and confirmed both paper trays fed correctly. Diagnosed offline driver issue and escalated for remote driver reinstallation.

Problem: HP LaserJet Flow MFP M635 experiencing repeated paper jams originating from Tray 4 and at the fuser assembly.

Solution: Inspected feed path and identified worn pickup and separation rollers in Tray 3 and Tray 4. Replaced two RM2-1275 and two RM2-6772 rollers. Tested device and confirmed jam-free operation across all trays.

Problem: HP LaserJet MFP M630 presented error code 99.09.67, leaving the unit non-bootable. The hard drive would not accept a firmware load.

Solution: Attempted partial clean and firmware reinstall via thumb drive; drive was unrecoverable and was replaced. Firmware loaded to new hard drive. Host and fax configured. A connected PC was found running an outdated driver with a print job stuck since January, and the customer was advised to clear it.

Problem: HP LaserJet M607 in Troutdale, OR repeatedly displayed 'Load Tray 1 Plain: Letter' and would not pull label stock from Tray 2; streaking marks were also reported down the page.

Solution: Technician cleaned the printer and confirmed Tray 2 was correctly configured for Labels: Letter. A Windows test page printed from Tray 2 without issue. Root cause was traced to the customer's label printing software not directing jobs to Tray 2; their IT support assumed responsibility for correcting

Problem: HP LaserJet M608 in Battle Ground, WA reported intermittent jams, primarily from the MP tray, following a recent main maintenance kit installation. The printer handles three label types from lower trays, letter from Tray 2, and legal from the MP tray.

Solution: Technician replaced the MP tray kit (J8J70-67903) and close MG registration assembly (RM2-6774). All media types and tray configurations were tested post-repair to confirm jam-free operation.

Problem: HP LaserJet P4015 at a nurse station was producing toner spots on all printouts.

Solution: Toner cartridge had already been replaced by the customer's IT department. Technician inspected and cleaned internal rollers and printer interior with toner cloth, then tested output to confirm clean pages.

Problem: HP Color LaserJet M477FDN MFP reported a paper jam error with no visible jam accessible to the customer upon opening the device.

Solution: Technician replaced the fuser, Tray 2 feed rollers, and broken front cover (RM2-6390). Machine was cleaned, tested, and returned to full operation.

Problem: HP Color LaserJet CP4025 experiencing paper tray feed issues during large print jobs, with worn rollers identified as the root cause.

Solution: Inspection revealed worn tray rollers and transfer and fuser kits approaching end of life. A replacement quote was prepared covering the CE249A Transfer Kit—which includes the required tray rollers and spares—and the CE246A Fuser Kit. No repair authorization was received; ticket closed pending custo

Problem: HP LaserJet M608 in Tualatin reported a Tray 2 lift error, with the tray misreading loaded paper size.

Solution: Technician traced the lift error to displaced internal tray components — a spring and two retaining pieces had dislodged due to a fragile OEM design. All three parts were located within the printer, repositioned, and locked back into place. Tray 2 paper-size detection and lift function confirmed nor

Problem: HP LaserJet MFP M527 in Newberg, OR presented with a failed ADF unit requiring full assembly replacement.

Solution: Replaced the ADF assembly on the HP LaserJet MFP M527. Cleaned the machine, tested document feeder operation, and confirmed the unit was fully functional.

Problem: Canon ImageClass MF-634cdw reported toner leaking and bleeding into the paper trays. Multiple cartridge replacements by the customer had not resolved the issue.

Solution: Technician brought the unit in-shop for full inspection. Replaced tray 1 feed roller (RM2-5577), pickup roller (RM2-5576), and separation roller (RM2-5881), which showed significant wear. Cleaned throughout and tested. Yellow toner cartridge, though at 100% reported life, was under-coating its upper

Problem: Canon ImageCLASS D1320 laser printer in Tualatin reporting a persistent paper jam error with no visible jam present.

Solution: Tray guide was set too narrow, pinching the paper path. Adjusted guide to Letter-size specification, then cleaned feed rollers, separation pads, and glass. Confirmed normal operation through test prints.

Problem: An HP LaserJet M607 in Portland was reported with multiple concurrent issues requiring component-level diagnosis.

Solution: Installed a new fuser assembly and Tray 2 pickup rollers; cleaned internal paper path components and verified full operation through test prints.

Problem: HP LaserJet MFP M4555 presented a 99.01.00 device error. The hard drive was unrecognized by the printer, preventing a Format Hard Drive recovery attempt.

Solution: Removed the formatter and reseated the hard drive connections without improvement. Diagnosed a failed hard drive. Replaced the hard drive using a CE502-67915 Hard Drive Kit, pre-loaded firmware via flash drive targeting Future Smart 3, and confirmed print jobs processed normally before closing the c

Problem: HP LaserJet MFP M4555 in a Hillsboro, OR office required a maintenance kit installation; a streak line was also present in copies from the ADF.

Solution: Installed full maintenance kit (CE504A) with new-style rollers across all four cassette trays, reset the page count, adjusted the Tray 4 guide to letter, cleaned the ADF glass to eliminate the copy streak, and cleaned the interior and exterior. Ran paper path tests on all four trays and duplex unit