Service History — Temple, TX — Page 3

Problem: A Temple, TX business reported their Xerox AltaLink C8070 was producing prints contaminated with cyan and magenta spots across the page.

Solution: Inspection identified failed cyan and magenta drum units as the source of the print quality defects. Both units were replaced, restoring the AltaLink C8070 to specification.

Problem: Xerox AltaLink C8255 in Temple, TX would not feed or print from Tray 2; all other trays functioned normally.

Solution: Technician diagnosed a failed Tray 2 feeder assembly and replaced the component, restoring normal paper feed and print output from that tray.

Problem: Lexmark MS617 laser printer reported recurring paper jams at a Hewitt, TX business, with a high page-count unit previously serviced using an incompatible maintenance kit and redrive assembly.

Solution: Cleared active jam condition and restored print operation. Identified that a previously installed maintenance kit was incompatible with the MS617; sourced correct replacement rear cover (part 40X8054) and delivered it to the appropriate site contact for installation on the spare unit.

Problem: HP Color LaserJet M680F ADF reported broken and unable to feed documents; print output showed heavy lines throughout pages.

Solution: Inspection revealed the ADF latch pins had been removed by the end user and could not be located. Remanufactured cartridge use had likely degraded the transfer belt, causing line artifacts. Fuser kit was at 20% remaining but functional. A quote was provided for the ADF Assembly (CZ248-67916) and Tra

Problem: Xerox WorkCentre 7556 producing streaks and spots across all printed output.

Solution: Inspection revealed a failed cyan developer unit requiring material replacement, along with defective black and yellow drum units contributing to print defects. All affected components were replaced and the machine cleaned, restoring output to manufacturer specifications.

Problem: Woodway business required a new Lexmark MS621dn laser printer with two additional paper trays to replace an existing unit.

Solution: Sourced and delivered a new Lexmark MS621dn along with two additional paper trays. Trays were fulfilled from existing stock; the unit was confirmed as a correct replacement fit upon delivery.

Problem: HP LaserJet E60155DN producing streaks across printed pages. Rubber debris had shed from an internal component during a print job, causing continuous streaking that the printer's built-in cleaning function could not clear.

Solution: Identified the fuser as the source of rubber debris and persistent streaking. Replaced the defective fuser unit under warranty, restored the printer to its network position, and verified normal output via test prints.

Problem: HP Color LaserJet MFP M680 reporting error 30.01.44 (scanner failure) alongside error 30.03.23.

Solution: Firmware update and rollback attempted; both errors persisted across firmware versions. Unit confirmed out of warranty. Customer declined repair. Recommended parts for resolution: SCB (CZ248-67914), scanner assembly (CZ248-67915), and formatter (CZ248-67901), based on a prior M880 repair resolving t

Problem: HP DesignJet T520 36" reported an ink system error, indicating a printhead failure.

Solution: Replaced the printhead kit and cleaned ink buildup from the top of the service station. Restarted the printer to complete printhead alignment, then ran a network test print to confirm proper operation.

Problem: Xerox C315 MFP in Temple, TX lost copy and scan functionality while print operations continued normally.

Solution: Technician reinitialized the scanner assembly, restoring full copy and scan functionality to the C315 MFP.

Problem: Killeen business required a new HP LaserJet M404n laser printer for their office environment.

Solution: A new HP LaserJet M404n was sourced and shipped directly to the customer's Killeen, TX location.

Problem: HP LaserJet M527 ADF producing loud mechanical noise during document feed cycles.

Solution: Technician cleaned the unit and diagnosed worn ADF assembly and Tray 2 feed components. Identified need for ADF (RM2-5741), Tray 2 pickup roller (RM2-5745), and Tray 2 separation roller. Customer elected to retire the device; call closed without parts replacement.

Problem: HP DesignJet Z5600 reported intermittent cutter failures. The carriage was not consistently catching the cutter clip, preventing reliable media cutting.

Solution: Confirmed media type was not the cause of cutter disable. Inspected carriage latch — found intact but cutter assembly required replacement. Replaced cutter (Q5669-60713) and oiled the carriage rod. Tested cutting function and confirmed normal operation.

Problem: HP Color LaserJet M680 producing black lines running vertically down the page.

Solution: Inspection revealed a full toner collection unit and a saturated transfer belt cleaning assembly. Technician disassembled the transfer kit, vacuumed loose toner from the cleaning assembly, then replaced the fuser kit (CE246A), transfer belt kit (CE249A), and pickup rollers. Test prints confirmed the

Problem: A Temple, TX business reported their Xerox AltaLink C8145 was producing prints contaminated with random spots and dots across the page.

Solution: Inspection identified defective Magenta and Yellow drum units as the source of the print quality defects. The technician cleaned the copier and replaced both drum units, restoring output to factory print specifications.

Problem: Xerox AltaLink C8045 in Temple, TX producing smudged and streaked output across printed pages.

Solution: Inspection revealed damaged black and cyan drum units. Both units were replaced, restoring print quality to normal operating standards.

Problem: Xerox C315 MFP in Temple, TX was not printing at all.

Solution: Technician diagnosed a damaged fuser unit as the root cause. Repair was not viable, so the fuser was replaced, restoring full print functionality.

Problem: HP Color LaserJet 5550 producing vertical streaks down printed pages.

Solution: Cleaned internal components and ran test prints. Light color stripes appeared at the bottom of pages. Yellow, Magenta, and Cyan toner cartridges measured at 14% life remaining — the customer was advised that replacing those cartridges should eliminate the streaking.

Problem: Xerox AltaLink C8255 producing black and cyan spots and streaks across all printed output.

Solution: All four drum units were found at 0% life remaining. The technician replaced all four drums, cleaned the unit, and confirmed clean output upon restart.

Problem: A Temple business reported white streaks running through prints on their Xerox AltaLink C8070 color copier.

Solution: Inspection revealed a failed yellow developer unit. The technician replaced the developer housing and developer material, cleaned the interior, and reset the HFSI diagnostic counter. The copier returned to ready status and resumed normal print output.

Problem: HP LaserJet 608 experiencing repeated paper jams across trays 2 and 3.

Solution: Inspection revealed the customer was feeding perforated paper with peel-off labels at the 3" lead edge. Labels had adhered to the tray 2 roller assembly. Technician recommended running media exclusively from tray 2 for a shorter paper path and set paper type to Transparency (slow-speed mode) to redu

Problem: A Lexmark MS821 laser printer in Copperas Cove required a replacement consumable component; the initial parts order was placed for the incorrect item.

Solution: A fuser order was cancelled after it was determined the required component was an imaging unit. A replacement OEM imaging unit (LEX58D0Z00) was ordered for the Lexmark MS821.

Problem: HP LaserJet 700 M712n in Belton, TX printing entirely black pages. Previous parts replacement — including toner cartridge, high voltage power supply RM2-7538, and maintenance kit with transfer roller CF249AK3 — had not resolved the issue.

Solution: Technician identified a broken contact assembly on the far interior left of the printer. The damaged contact was failing to make electrical contact with the toner cartridge, causing solid black output. Prior replaced components were collected for return evaluation.

Problem: HP LaserJet MFP M680 reported ADF pulling multiple pages simultaneously and jamming, with recurring 31.13.02 error codes.

Solution: Found 15+ sheets jammed in the ADF infeed. Replaced the ADF Kit (L2718A). Cleared all 31.13.02 errors. Tested and confirmed normal single-sheet feed operation.

Problem: HP LaserJet M806 presented for scheduled maintenance kit service.

Solution: Installed main maintenance kit on HP LaserJet M806 and reset the page count. Unit tested and confirmed operating within spec following service.

Problem: Nova 6b label printer (S/N 81809006) reported failure to feed labels.

Solution: Inspection revealed a broken platen roll gear. Replaced the platen roll using customer-supplied stock; label feeding verified operational after repair.

Problem: HP Color LaserJet M452NW presented for scheduled preventive maintenance, with page count recorded at 8,235 impressions.

Solution: Performed PM service on the HP Color LaserJet M452NW. Completed full internal cleaning and functional testing; output quality verified within acceptable tolerances.

Problem: HP Color LaserJet M479fdw producing copies with a visible line running through the image.

Solution: Cleaned the scanner glass and document feed rollers. Test copies confirmed the line was eliminated after cleaning.

Problem: HP LaserJet 600 M602n repeatedly jammed from Trays 1, 2, and 3. The unit had been in extended storage, pointing to a contaminated registration assembly sensor cavity.

Solution: Technician thoroughly cleaned the registration assembly sensor cavity, which had accumulated heavy debris during storage. After blowing out the cavity and cleaning the printer, jam-free operation was confirmed through extended test runs before returning the unit.

Problem: HP Color LaserJet M880 MFP reported with ADF lid not opening and paper feed failure.

Solution: ADF lifter was found stuck in the raised position. Technician manually released the lifter to the down position with the unit powered off. Upon power-up, the ADF lifted and dropped correctly. Rollers retained adequate grip; fuser and transfer kit replacement deferred until the machine prompts. Admin

Problem: A Xerox AltaLink C8035 in Temple, TX was producing widespread print quality issues across all output.

Solution: Technician replaced all four drum units, the Transfer Belt Cleaner Assembly, Second Bias Transfer Roller, and waste container, then cleaned the machine and reset the HFSI counters, restoring print quality to manufacturer specification.

Problem: Customer requested procurement and installation of a new HP DesignJet Z6 24-in wide-format printer for home use.

Solution: Sourced and delivered an HP DesignJet Z6 PS 24-in (T8W15A) with accompanying roll paper. On-site installation exceeded three hours due to an extended boot cycle and a software package over 1 GB. Unit was fully configured and test-printed before sign-off.

Problem: A Temple, TX business reported their Xerox VersaLink C505 was producing spots across all printed output.

Solution: Inspection identified a defective magenta drum unit as the source of the print defects. The technician replaced the drum unit and cleaned the copier, restoring output to spec.

Problem: HP LaserJet M404dn laser printer in Killeen, TX was unable to connect to the network.

Solution: Replaced the formatter board with a customer-supplied unit, restoring network connectivity. The cassette tray was damaged and difficult to open; a replacement tray (RM2-5392-000) was sourced and installed. Printer was configured and tested operational.

Problem: Lexmark MS610dn laser printer in Waco, TX required an urgent maintenance kit replacement.

Solution: Installed a complete maintenance kit on the Lexmark MS610dn, including roller components. Unit was cleaned and tested following the service.

Problem: Customer stated they are having constant jamming when duplex printing.

Solution: The technician performed a paper path test and found the paper stopped right at the secondary set of rollers. Upon replacement of the secondary set of rollers the jamming stopped completely.

Problem: HP DesignJet T7200 wide-format plotter presented with displaced pinch wheel rollers and recurring paper jams traced to a faulty cutter assembly.

Solution: Reseated dislodged pinch wheel roller assemblies caused by a severe paper jam, then replaced the cutter assembly (CH955-67007) after diagnosing it as the root cause of continued jams — the cutter was tearing media on the far-left contact point. Unit was cleaned and test prints confirmed normal opera

Problem: HP Color LaserJet MFP M479fdw displayed a persistent B3000000 error with a blue screen, requiring a daily power cycle to restore operation.

Solution: Technician accessed the engineering menu and performed a Semi-Full Reset to clear the B3000000 error code. Network properties and scan-to-email settings were reconfigured post-reset. Follow-up confirmed the error did not recur; formatter board (Part# W1A80-67901) flagged as likely root cause if the

Problem: Canon imageRUNNER C2550 reported a failing black drum unit requiring replacement.

Solution: Technician installed a customer-supplied black drum unit. The 'Install Black Drum' error persisted after initial replacement. A second drum was installed; the chip from the original black drum was swapped to the new unit, but the error remained. Both new drum units were found to have different front

Problem: HP LaserJet 4250tn reported a dead Ethernet port with no network activity lights displaying on the formatter.

Solution: Formatter board (Q3652-69007) sourced and replaced, restoring full network connectivity. A cracked Tray 2 cassette (RM1-1088-090) was documented but deferred to a separate service request per the customer's direction.

Problem: HP LaserJet MFP M630 reporting error code 57.00.07 — duplex fan failure.

Solution: Identified FN107 duplex fan fault within the duplex assembly. Cleaned the machine thoroughly, inspected fan operation, and confirmed the fan activated correctly during the warm-up cycle. Unit was monitored and cleared for normal operation. Duplex assembly (B3G84-67903) was noted as available if repl

Problem: Xerox WorkCentre 6515dn in Temple, TX repeatedly jammed when documents were fed through the automatic document feeder.

Solution: Inspection revealed heavily worn document feeder roller kit and separation assembly. Both components were replaced and the paper path cleaned, eliminating the recurring jams.

Problem: HP LaserJet Flow M630 MFP ADF grinding during copy and fax feed cycles; document feeder would not advance paper.

Solution: Diagnosed cracked ADF pickup drive coupling caused by a locked pickup roller assembly. Replaced the full ADF assembly (B3G86-67901, no core return) and cleaned the machine. Tested all feed functions; unit returned to normal operation.

Problem: Customer informed that their copier won't initialize or come to ready, but the screen does light up.

Solution: The technician found the control panel had been damaged and needed to be replaced. After he replaced the control panel, and updating the software, the copier came up to ready and began printing.

Problem: HP LaserJet Pro 400 M401n in Copperas Cove producing smudged output across printed pages.

Solution: Inspection revealed fuser ghosting and worn feed rollers throughout. The customer elected to replace the printer rather than proceed with repair. Technician recommended the RM1-8808-MK fuser maintenance kit with rollers as the applicable service solution had repair been pursued.

Problem: HP LaserJet 600 M603 reported recurring paper jams originating from the bottom tray at 289,557 page count.

Solution: Cleaned the printer and replaced the Tray 2 and Tray 3 feed rollers, installing four RM1-0037-020 feed rollers. Paper feed restored to normal operation.

Problem: Xerox WorkCentre 6180 MFP in Temple, TX was producing vertical lines across copies, prints, and scans.

Solution: Technician identified outdated firmware, a faulty black imaging unit, and a heavily contaminated scanner glass. Updated firmware, replaced the imaging unit, and cleaned the scanner glass; device tested to spec.

Problem: HP LaserJet M3035 MFP in Lampasas, TX reported a persistent ADF paper jam error. Users were unable to clear the jammed state and could not scan from the glass.

Solution: Technician diagnosed a likely electrical fault affecting the ADF Assembly, Scanner Assembly, and ECU. Required parts (CB414-67916, CB414-67905, RM1-3774-000CN) were no longer available from the vendor. Customer was advised to replace the unit and opted to do so.

Problem: HP Color LaserJet MFP M880 reported a 'stapler/stacker bin full' error, preventing normal output delivery.

Solution: Replaced the face-down delivery assembly on the HP CLJ MFP M880. Repair required approximately three hours on-site. Unit was tested and returned to full working condition following the replacement.

Problem: Brother MFC-L8900cdw repeatedly jammed during duplex printing. Single-sided output ran without issue, isolating the fault to the duplex paper path.

Solution: Technician inspected the duplex assembly and extracted a small paper fragment lodged in the duplex paper path. Two-sided printing resumed normal operation after removal.