Plotter Repair Service History — Temple, TX

Problem: HP DesignJet T520 36" reported an ink system error, indicating a printhead failure.

Solution: Replaced the printhead kit and cleaned ink buildup from the top of the service station. Restarted the printer to complete printhead alignment, then ran a network test print to confirm proper operation.

Problem: HP DesignJet Z5600 reported intermittent cutter failures. The carriage was not consistently catching the cutter clip, preventing reliable media cutting.

Solution: Confirmed media type was not the cause of cutter disable. Inspected carriage latch — found intact but cutter assembly required replacement. Replaced cutter (Q5669-60713) and oiled the carriage rod. Tested cutting function and confirmed normal operation.

Problem: Customer requested procurement and installation of a new HP DesignJet Z6 24-in wide-format printer for home use.

Solution: Sourced and delivered an HP DesignJet Z6 PS 24-in (T8W15A) with accompanying roll paper. On-site installation exceeded three hours due to an extended boot cycle and a software package over 1 GB. Unit was fully configured and test-printed before sign-off.

Problem: HP DesignJet T7200 wide-format plotter presented with displaced pinch wheel rollers and recurring paper jams traced to a faulty cutter assembly.

Solution: Reseated dislodged pinch wheel roller assemblies caused by a severe paper jam, then replaced the cutter assembly (CH955-67007) after diagnosing it as the root cause of continued jams — the cutter was tearing media on the far-left contact point. Unit was cleaned and test prints confirmed normal opera

Problem: HP DesignJet Z3200 in Temple, TX reported error code 86:01 and was unable to operate.

Solution: Inspection revealed heavy internal contamination from a deteriorating carriage belt shedding debris. The technician cleaned the interior and replaced the carriage belt, clearing error code 86:01 and restoring normal operation.

Problem: Customer in Hillsboro, TX required a new 24-inch wide-format printer for their operations.

Solution: An HP DesignJet T525 24-inch plotter was procured and shipped to the customer's location. No on-site installation was performed.

Problem: HP DesignJet Z5400 plotter in Belton, TX presented with print quality issues and logged errors 79:04, 86:01, and 02.1:10.

Solution: Replaced all three printheads; cleaned and oiled the carriage rod to address error 86:01; error 79:04 had been resolved previously via firmware update. Cleaned the service station and spittoon on first visit; both were heavily ink-saturated. On follow-up visit, replaced the service station (E1L21-67

Problem: Customer on an HP DesignJet 800 42" (C7780C) requested a quote for carriage belt and encoder strip replacement ahead of a planned first-quarter service window.

Solution: Technician prepared and submitted a parts-and-labor quote covering a C7770-60014 42" carriage belt, C7770-60013 42" encoder strip, and two hours of on-site labor including trip charge.

Problem: HP DesignJet T1300ps wide-format plotter displayed error code 86:01 at startup, followed by error 08:04 during initialization on subsequent boot attempts.

Solution: Technician visited twice: first documented errors 86:01 and 08:04, then returned to perform a firmware update, which did not complete successfully. Reseating the formatter cleared the error messages, but the unit repeatedly hung at 94% during initialization. Technician removed the network cable, pri

Problem: HP DesignJet Z3200 wide-format plotter in Lampasas, TX was scheduled for a routine 6-month preventive maintenance service call.

Solution: Upon follow-up, it was confirmed the Z3200 had been replaced. No service was performed; call closed.