Service History — West Palm Beach, FL — Page 2

Problem: HP LaserJet M402dne reported persistent paper jams from Tray 3 accompanied by loud mechanical noise during operation.

Solution: Replaced Tray 3 pickup roller assembly (RM2-5741) and Tray 3 separation roller assembly (RM2-5745), then cleaned the paper path. Printer tested without jams or noise following the repair.

Problem: HP LaserJet E60155dn producing streaking on both sides of every page, indicating a degraded fuser assembly.

Solution: Confirmed print quality defect via configuration page on arrival. Diagnosed failed fuser with maintenance kit at 30% remaining life. Installed HP maintenance kit (L0H24-67903, 110 VAC) including fuser assembly and tray 2 roller assembly. Left spare rollers in the drawer beneath the printer. Verified

Problem: HP LaserJet M604 reported jamming and refusing to load paper from the tray at a Pahokee, FL location.

Solution: Diagnosed incorrect paper-type setting on Tray 2 causing the printer to search for preprinted media; corrected the setting. Inspection revealed Tray 2 feed and separation rollers and the Tray 3 separation roller all worn smooth. Replaced all three rollers (RM1-0037 x3). Printer returned to proper fe

Problem: HP Color LaserJet Pro M479fdw reported producing lines on printed pages and intermittent print quality issues.

Solution: Technician cleaned internal components and ran test prints on the M479fdw; image quality was confirmed clear post-cleaning. The OEM black toner cartridge was relocated to a higher-use unit per the customer's request, with a replacement cartridge on order.

Problem: HP Color LaserJet Enterprise M750 reported printing black streaks across output pages.

Solution: Diagnosed black streak defect on the HP CLJ Enterprise M750; replaced the transfer kit (CE516A) and tested the unit to confirm clean, streak-free output.

Problem: HP Color LaserJet CP5525dn presented with a blank display panel, an image quality defect, and feed reliability issues in Tray 2 and Tray 3.

Solution: Technician diagnosed a faulty formatter (CE707-69001) causing the blank display, a failed transfer belt (CE979A) producing the image defect, and worn pickup and separation rollers in Tray 2 and Tray 3. A repair quote was prepared; the customer ultimately declined the repair.

Problem: HP LaserJet E52645 reported scanning issues, with the hard drive found full and firmware running an outdated version.

Solution: Formatted the full hard drive and updated firmware to the 7/29 datecode. Post-update, fax ring tone restored and fax/print throughput improved. Customer's IT team engaged to complete scan-to-email configuration.

Problem: HP Color LaserJet Enterprise M553 experiencing repeated paper jams and print failures after customer-installed transfer belt replacement.

Solution: Inspection revealed a remanufactured transfer belt the customer sourced independently would not seat fully, warping the right-side bracket holder. The incompatible belt was identified as the root cause of ongoing jams. Customer opted to pursue a credit from their supplier and replace the printer.

Problem: Customer ordered three HP Color LaserJet M554dn units; fulfillment was delayed due to manufacturer backorder.

Solution: Three HP Color LaserJet M554dn units were sourced and shipped ground delivery after repeated backorder extensions pushed the original fulfillment date out several weeks.

Problem: HP DesignJet 500 (24", model C7769B) presented with color accuracy issues during printing.

Solution: Installed customer-supplied printheads, cleaned the unit, and tested output. Color issues resolved and machine returned to normal operation.

Problem: Brother MFC-L8360CDW laser printer brought in with paper crinkling during feed.

Solution: Diagnosed faulty fuser and worn tray 1 pickup and separation pad. Replaced fuser assembly (D01CEC001) and tray 1 pickup roller/separation pad kit (D00LF5001).

Problem: HP Color LaserJet M880 reported toner flaking off printed pages, indicating fuser assembly failure.

Solution: Confirmed 220V configuration; replaced the fuser assembly (C1N58A, 220V) and transfer kit, then cleaned and tested the unit to restore proper toner adhesion.

Problem: HP LaserJet 4350n in a warehouse environment reported a 59.4 error code.

Solution: Reseated the fuser and toner cartridge. Replaced the Tray 2 pickup roller and both Tray 2 feed rollers, then cleaned and tested the printer to confirm normal operation.

Problem: HP LaserJet M607 intermittently displayed a paper-empty error despite paper being loaded in the tray.

Solution: Replaced the tray 2 pickup roller assembly and tray 2 separation roller assembly, then cleaned and tested the printer. Toner and maintenance kit life were noted and communicated to the customer.

Problem: HP LaserJet 4000 (C4118A) reported as requiring a fuser maintenance kit, with the unit showing 219,526 page count at the time of the service call.

Solution: Technician confirmed the HP LaserJet 4000 needed the C4118A fuser maintenance kit. Parts were sourced and the maintenance kit was installed, restoring the printer to full working order.

Problem: Customer in Lake Worth, FL required a new HP LaserJet M402dne laser printer.

Solution: A new HP LaserJet M402dne was procured and shipped directly to the customer's location via UPS.

Problem: HP PageWide Pro 477dw multifunction printer in Deerfield Beach was not picking up paper from Tray 1 of 5.

Solution: Replaced the roller, separation pad, and duplex module on the HP PageWide Pro 477dw. Tested paper feed across trays; feed function restored to normal operation.

Problem: HP LaserJet MFP M632 displayed persistent error code 98.00.00, indicating a hard drive fault.

Solution: Performed a hard drive erase and reloaded firmware, clearing the 98.00.00 error. Configured fax functionality. IT was notified that the device requires setup as a new printer. Note: if the error recurs, hard drive replacement will be necessary.

Problem: HP DesignJet 500 24" (C7769B) produced output in light blue only, indicating multiple printhead failures across all color channels.

Solution: Diagnosed failed printheads on all four channels and a worn carriage belt with exposed cord. Replaced the 24" carriage belt (C7769-60182) and all four printheads (C4810A, C4811A, C4812A, C4813A). Oiled the carriage rod, cleaned the plotter, and verified full-color output.

Problem: HP LaserJet 4250 on a production floor reported a faulty paper cassette — Tray 2 required replacement.

Solution: Replaced Tray 2 cassette assembly on the HP LaserJet 4250 using parts RM1-1088-090, RM1-1088-050, RM1-1088-000, RM1-0030-020, and Q2441-69002. Verified Q5942X toner was installed and confirmed proper tray closure and feed operation post-repair.

Problem: HP LaserJet 4350 in Deerfield Beach repeatedly displaying error 13.20 jam errors on power-up with no paper present and worn feed and separation rollers.

Solution: Replaced feed and separation rollers; error persisted. Diagnosed paper feed sensor locked in the triggered position with actuator closed and no paper present. Sensor is non-replaceable, rendering the unit beyond economical repair.

Problem: Canon imageCLASS D1120 MFP printing blank pages after a new toner cartridge was installed as a replacement for a depleted original.

Solution: Technician installed the original toner cartridge to isolate the fault, then cleaned all high-voltage contacts inside the printer, power cycled the unit, and installed the new toner cartridge. Image quality was restored.

Problem: Customer purchased a new HP LaserJet M607n and required on-site installation and network configuration for warehouse use.

Solution: Installed HP LaserJet M607n at the designated warehouse workstation, downloaded and configured print drivers on five PCs, and verified successful print connectivity on all five machines.

Problem: Lexmark CX921de MFP would not print or scan.

Solution: Diagnosed misconfigured paper tray settings — all trays were set to Universal/Legal despite containing plain letter stock. Corrected each tray to Letter/Plain, cleaned the unit, and confirmed full print and copy functionality.

Problem: Lexmark MS617dn laser printer producing voids across printed pages.

Solution: Diagnosed the imaging unit as the source of voids and streaking. Replaced the imaging unit (part 50F0Z00), restoring consistent print output.

Problem: HP LaserJet M3035 producing vertical lines down the page and folding paper when feeding through the ADF during copy jobs.

Solution: Replaced depleted toner cartridge and installed full maintenance kit. Cleaned internal paper path and ADF components, then tested to confirm clean output and proper sheet handling.

Problem: HP LaserJet E60165 displayed a maintenance kit low error message. The front access cover was also found to be inoperable upon arrival.

Solution: Technician repaired the front cover door mechanism, cleaned the unit, and installed a replacement fuser maintenance kit. Device was tested and confirmed operational.

Problem: HP DesignJet 500 42" plotter would not power on properly; unit initialized and moved the carriage assembly left-to-right before halting with System Error 21:10.

Solution: Technician diagnosed System Error 21:10 as a failed service station (C7769-60374) and identified a worn cutter assembly (C7769-60163) as a secondary issue. Customer declined repair after receiving the quote.

Problem: HP Color LaserJet CP5225 reported producing a loud squeaking noise during operation.

Solution: Technician diagnosed the source of the squeaking and submitted a repair estimate. The customer did not respond to the estimate, and the call was closed without repair.

Problem: An HP LaserJet 4250 (page count 190,180) reached end of serviceable life and required replacement with a current-model unit.

Solution: Deployed a recertified HP LaserJet M506n (F2A68A) with three additional paper trays. Configured paper settings to match the previous device and verified full functionality. The 4250 was retained on-site as a spare unit.

Problem: Lexmark XM7263 in Delray Beach producing loud mechanical noise and displaying a blue screen following a firmware update, with recurring 900.00 communication errors reported primarily in the afternoon.

Solution: Completed firmware update on the Lexmark XM7263. Replaced an improperly daisy-chained surge protector with a single dedicated unit. Updated drivers on Windows 10 workstations; 900.00 communication errors and mechanical noise ceased following both interventions.

Problem: A West Palm Beach business required two new Lexmark MS821dn laser printers, each configured with three additional paper trays, for deployment in the service department.

Solution: Two Lexmark MS821dn units were delivered with six optional trays. Printers were unboxed, tested, and set up. A legacy Lexmark T654 was retrieved from the same location.

Problem: HP DesignJet 800 (42") reporting intermittent system error 81:01, indicating a vertical-axis jam condition.

Solution: Diagnosed intermittent error 81:01 on the HP DesignJet 800. Confirmed spindle and media loading were not the source. Error 81:01 on the 500/510/800/815 series involves the vertical axis assembly — potential failed components include the heavy metal roller assembly, gear assembly, clutch/motor, or en

Problem: HP LaserJet 600 M601 (page count: 486,228) reported intermittent paper jams during normal operation.

Solution: Inspected tray 2 feed path; retard roller was worn smooth and feed/nudger rolls showed early wear. Fuser nearing end of life. Test prints ran without jams. Maintenance kit at 20% — customer deferred replacement of HP fuser maintenance kit (CF064-67902, 110/120V) pending quote.

Problem: Customer in Jupiter, FL needed a replacement for a Lexmark MS610dn laser printer and requested an additional paper tray with the new unit.

Solution: An HP LaserJet M501dn with an extra paper tray was sourced and shipped to the customer, replacing the existing Lexmark MS610dn.

Problem: HP LaserJet P4015n reported recurring paper jams originating from Tray 2.

Solution: Replaced the Tray 2 pickup roller and both Tray 2 feed rollers with stocked components. Cleaned the paper path and tested the printer to confirm jam-free operation.

Problem: HP LaserJet P4015tn reported multiple urgent issues: the printer would not print and Tray 3 had a broken back stop, making it the office's sole printer an immediate priority.

Solution: Temporarily stabilized the broken Tray 3 back stop with duct tape pending parts. Replaced the 500-sheet tray cassette (RM1-4559-000CN) and tested all trays — printer returned to full operation.

Problem: HP LaserJet M506 presented with multiple issues: feed roller wear causing paper-handling faults and a ghosting defect on printed output.

Solution: Rollers replaced and printer cleaned on initial visit; ghosting persisted, indicating fuser failure. A replacement fuser arrived with a broken component — parts were swapped from the original unit, rendering it defective and voiding warranty eligibility. A second replacement fuser was sourced at the

Problem: Dell CLJ 3000 laser printer displayed as offline on the host computer despite showing a Ready status on the device panel.

Solution: Remote troubleshooting determined a corrupt or misconfigured printer driver was causing the offline status. A reboot of the host computer did not resolve the issue. The customer reloaded the printer driver, which restored normal print communication.

Problem: HP LaserJet P3015 not picking paper from tray; tray guide misconfigured and rollers due for cleaning.

Solution: Tray guide reset to letter-size, pick and feed rollers cleaned. Tested feed operation across multiple cycles; tray pick and transport restored to normal function.

Problem: HP LaserJet 600 M601 (CE989A) reported a loud screeching noise during operation, with a crease appearing on the first page out — indicating a fuser-related issue.

Solution: Inspected fuser and found it seating loosely; adjusted the pressure spring on the power supply side. Fuser showed wear inconsistent with the 33,000-page count since last reset. Replaced the fuser (HP RM1-8395-270CN) and tray 2 feed rolls using customer-supplied rollers; reset the maintenance count.

Problem: HP LaserJet 600 M603 reported recurring paper jams in a warehouse environment.

Solution: Technician replaced the fuser assembly, cleaned internal paper path components, and tested the printer to confirm jam-free operation.

Problem: HP LaserJet M507 paper trays 2 and 3 failing to lift, producing a clicking noise. Printer displayed 'Processing' with no output, and initialization stalled at a prolonged countdown.

Solution: Overfilled trays were identified as the lift failure cause. Firmware was updated via the printer's IP address. After the M507 stalled indefinitely during initialization, it was pulled from production and replaced with an HP LaserJet M611. The M507 was returned to the shop for full inspection and tes

Problem: HP LaserJet M607n reported a roller issue causing feed failures, with worn pickup and separation rollers identified in Tray 2.

Solution: Replaced the Tray 2 pickup roller assembly and Tray 2 separation roller assembly using components sourced from an on-site maintenance kit. Cleaned and tested the printer to confirm reliable paper feed.

Problem: Lexmark MS821 laser printer in Jupiter, FL was not picking up paper from the tray. The end user reported a piece had fallen off the tray, after which the printer stopped feeding.

Solution: Inspection revealed both side clasps on the paper tray were broken, requiring the tray to be temporarily taped to the printer. Replaced the tray assembly (part 41X1118) and tested feed operation to confirm proper paper pickup.

Problem: HP LaserJet P4015 presented multiple issues; tray 2 rear paper guide was found broken.

Solution: Technician secured the broken tray 2 rear guide in place and verified no additional issues were present on the high-page-count unit.

Problem: HP LaserJet P2055dn in Deerfield Beach reported repeated paper jams, with the customer noting feed failures originating from Tray 2.

Solution: Replaced the Tray 2 pickup roller (RM1-6414) and Tray 2 separation pad (RM1-6397). A separate visit resolved a print queue connectivity issue via workstation power cycle. Final visit confirmed clean feeding after parts installation and test prints from the device menu and a networked workstation.

Problem: HP Color LaserJet CP6015dn was down and igniting paper at the fuser — a broken internal fuser component was discovered lodged in the paper path.

Solution: Technician found the printer powered off with a jam in the fuser area and identified a fractured fuser component. A replacement fuser kit (CB457A) was ordered and installed, returning the printer to full operation.

Problem: Lexmark MS810n in Jupiter, FL required a scheduled maintenance kit to restore reliable operation.

Solution: Ordered and supplied a Lexmark MS810 Maintenance Kit (part #40X8420) for the MS810n.

Problem: HP LaserJet MFP M633 reported a fuser error code 50.92.14, halting print operations.

Solution: Replaced the maintenance kit on the HP LaserJet MFP M633 (J8J76A) and reset the page count. Device was tested and confirmed operational following the repair.