Real-time updates and completed service calls from across the metro area.
Our technicians are in the field every day fixing equipment for local engineering firms, architects, and print shops. Below is a log of recent plotter service calls completed throughout Aurora, Centennial, Arvada, Castle Pines, and surrounding areas—showing the exact plotter models, reported issues, and on-site fixes delivered by our team.
Jun 1, 2026·Arvada, CO 80002·HP T730
Problem:
HP DesignJet T730 displaying error 0042-0117 on power-up. The carriage traveled fully to the left and immediately faulted. The trailing cable was found to be nicked, consistent with a known design vulnerability.
Solution:
Technician identified error 0042-0117 as a carriage-system fault — potential causes included the damaged trailing cable, carriage board, carriage motor, carriage belt, or encoder strip. After investigation, the customer elected to replace the unit rather than proceed with repair.
Apr 24, 2026·Westminster, CO 80030·HP T3500pf
Problem:
An HP DesignJet T3500 wide-format plotter in Westminster, CO presented with a burning smell emanating from the unit during operation.
Solution:
Diagnosed the odor to a failing power supply. Replaced the power supply unit, then cleaned and tested the plotter to confirm normal operation with no recurring smell.
Feb 20, 2026·Denver, CO 80202·HP T120
Problem:
HP DesignJet T120 plotter experiencing paper feed misdirection to the manual feed path instead of the roll, and cutter assembly jamming and failing to cut at end of print jobs.
Solution:
Technician disassembled the cutter assembly and found a broken internal gear. Temporarily removed the cutter to restore roll printing capability. Sourced the correct replacement cutter assembly (part no. CQ890-67108) and installed it, restoring full paper feed and automatic cutting function.
Feb 16, 2026·Littleton, CO 80124·HP Z3200
Problem:
HP DesignJet Z3200PS 24" throwing error 01.0:10 with extremely slow or incomplete bootup, no fan activity, and no mechanical movement on startup.
Solution:
Technician cycled power, reseated the formatter, and attempted bootup without printheads or ink cartridges installed. A red indicator light was present on the Main PCA board; both the Main PCA and formatter were hot to the touch on arrival. No fans or internal movement were detected. Unit was flagge
Nov 18, 2025·Golden, CO 80401·HP Z5600
Problem:
HP DesignJet Z5600 wide-format plotter producing incorrect colors across print jobs.
Solution:
Technician ran a color palette test, updated firmware, inspected cartridges and printheads, and audited driver settings. Customer's use of universal bond paper — incompatible with Z5600 calibration — was addressed by registering the media as coated paper to enable proper calibration. All three works
Oct 27, 2025·Denver, CO 80229·HP Z6200
Problem:
HP DesignJet Z6200 60" prompted printhead replacement but would not initiate the process. Errors 28.6:01, 75.21:10, 79:04, and 86:01 were present. Maintenance cartridge had logged well over one million passes.
Solution:
Cleaned all three line sensors, swapped printheads across slots one and two, oiled the carriage rod, and cleaned the encoder strip. Performed a full cold reset by removing printheads, ink, maintenance cartridge, and paper while unplugged. Maintenance cartridge failed on reboot. Replaced the line sen
Oct 17, 2025·Broomfield, CO 80021·HP T1200
Problem:
HP DesignJet T1200 44" reported error 86:01.
Solution:
Inspection found the printhead cover unlatched, the root cause of the 86:01 error. Technician cleaned the service station of accumulated ink, oiled the carriage rod, and tested the unit to confirm normal operation.
Oct 9, 2025·Brighton, CO 80601·HP Z3200
Problem:
HP DesignJet Z3200 plotter in Brighton, CO was due for its scheduled 6-month preventive maintenance service.
Solution:
Technician made multiple contact attempts to schedule the 6-month PM. Unable to reach the customer; call closed pending the next scheduled PM interval or customer callback.
Showing 8 of 8 service calls in Aurora, CO.