Service History — Austin, TX

Problem: HP LaserJet P4015 reported with a broken bypass tray lever, preventing proper media feeding from the multipurpose tray.

Solution: Replaced the broken bypass tray lever assembly (RM1-8425 MFP P/U Assembly), two Tray 2 pickup rollers (RM1-0036), and Tray 2 feed/separation rollers (RM1-0037). Cleaned the machine and verified all trays feeding correctly before closing the call.

Problem: HP LaserJet MFP M528 in Leander, TX reported a 49.38.07 firmware error, halting normal printer operation.

Solution: Technician replaced the HDD (B5L29A), Tray 2 pickup roller (RM2-5741), and Tray 2 separation roller (RM2-5745). Machine was cleaned and tested, clearing the 49.38.07 error.

Problem: HP Color LaserJet M551 in Marble Falls, TX producing colored smudges along the left and right sides of printed pages, indicating a faulty transfer belt assembly.

Solution: Technician diagnosed a failing intermediate transfer belt (ITB). Recommended replacement of the ITB (CF081-67904), waste toner bottle (CE254A), pickup roller (RM1-8131), and separation roller (RM1-8129). Customer ultimately opted to purchase a new printer rather than proceed with repairs.

Problem: HP LaserJet Enterprise MFP M630 reported Tray 3 not lifting due to a broken hinge/latch assembly.

Solution: Diagnosed the failed component as the toner-release latch, which is no longer available for individual order. Sourced and installed replacement part RM2-0341-000CN (Tray 3 pick-and-place unit) and verified proper tray lift operation after installation.

Problem: HP LaserJet M806 not detecting Tray 3; tray presence inconsistent and printer intermittently misreading paper size (11×8.5").

Solution: Inspected and cleaned machine. Found two broken tray tabs on the right rear. Swapped trays; issue persisted. Identified failed paper pickup assembly as root cause. First replacement unit arrived with a bent corner and was returned. A second RM1-9745 Paper Pickup Assembly and RM1-9726 Paper Tray were

Problem: HP LaserJet MFP M630 producing prints too light to read clearly. DPI was set to 600 and toner had been swapped by the customer, but output remained unacceptably faint.

Solution: Performed full machine cleaning and installed a B3M77-67902 Fuser Maintenance Kit. Print quality remained light after servicing; replaced the toner cartridge, which resolved the issue — the previous cartridge was defective.

Problem: Xerox AltaLink C8070 in Austin reported repeated paper jams occurring on every print attempt.

Solution: Technician cleared a paper jam found within the paper path behind the left-side door, then inspected the area for damage. Normal print operation restored upon completion.

Problem: HP Color LaserJet MFP M880 reported multiple issues: loud noise at the finisher exit, jams at the exit tray, and active error codes 13.64.A1 (stacker outlet sensor 1 jam) and 10.23.15. ITB at 30% life remaining.

Solution: Technician cleaned the entire machine, replaced the imaging transfer belt (ITB) kit and all feed rollers. Noise and exit jams were eliminated. Both firmware updated. Unit tested thoroughly and returned to full operation.

Problem: HP Color LaserJet Flow MFP M880 reported recurring paper jams and black toner spots on printed output.

Solution: Technician ran paper path tests with no jams or print quality defects reproduced. Found one tray guide set too tight, a worn MP tray roller, and a low-life fuser. Replaced the fuser kit and MP roller, then tested with the customer's non-standard paper stock. All issues resolved after parts replaceme

Problem: HP Color LaserJet Pro M454 presented for scheduled PM7 preventive maintenance service at a Lockhart, TX location.

Solution: Performed PM7 preventive maintenance on the HP Color LaserJet Pro M454 at 14,237 page count. No faults detected. Service completed as part of a coordinated multi-unit PM covering several HP Color LaserJet and LaserJet models on-site.

Problem: HP LaserJet M603n intermittently stalled mid-job, holding remaining pages in a spooling state until the printer was power-cycled, then repeating the pattern on subsequent print jobs.

Solution: Technician brought the unit in-shop for evaluation. The printer dropped off the network during bench testing, pointing to a firmware defect. Firmware was updated, after which the unit held a stable network connection through extended testing before being returned to service.

Problem: HP Color LaserJet M681 brought in for scheduled preventative maintenance (session 5 of 5).

Solution: Technician performed full preventative maintenance on the HP CLJ M681, completing the final session in the scheduled maintenance cycle.

Problem: HP Color LaserJet M452 reported fuser failure requiring immediate parts replacement to restore print operation.

Solution: Technician replaced the fuser unit on the HP Color LaserJet M452 and tested the printer to confirm full restoration of function.

Problem: HP LaserJet 4250n repeatedly jamming at the fuser entrance and under the registration assembly.

Solution: Removed hidden paper fragment beneath the registration assembly and cleaned the machine. Inspected rollers and identified worn feed components as the root cause. Recommended replacement of the Q5421A fuser maintenance kit, RM1-1098 registration assembly, paper feed assembly, and RK2-0269 pickup sole

Problem: HP Color LaserJet M477FDN producing black lines on printed pages.

Solution: Isolated the cause to a remanufactured black toner cartridge through systematic toner swapping. Cleaned the scanner glass, which showed a scratch. Customer to replace the cartridge upon arrival of the new unit.

Problem: HP LaserJet MFP M630 in Cedar Park experiencing repeated ADF jams during document feed cycles.

Solution: Disassembled ADF and found no obstructions; second-pass rollers and drop rollers were non-functional due to heavy wear. Replaced the complete ADF assembly (part B3G86-67901), recalibrated the unit, updated firmware, and verified proper document feed operation.

Problem: Xerox WorkCentre 7845 reported jamming consistently during copy and scan jobs.

Solution: Inspection revealed a severely worn DADF roller kit causing paper slip and repeated jams. The technician replaced the roller kit and cleaned the unit; copy and scan functions resumed normal operation.

Problem: HP LaserJet MFP E52645 displayed a document feeder kit low warning, prompting a service request at a Leander, TX location.

Solution: Technician cleaned the ADF assembly, reset the document feeder maintenance counter, and tested the unit to confirm normal operation. No parts were required.

Problem: HP Color LaserJet MFP M775 displayed a 13.B2.D2 jam error at the middle right door, indicating a recurring paper feed issue.

Solution: Replaced the ADF kit and reset the counter. Cleaned the flatbed glass and tray rollers. Technician noted worn feed rollers and recommended a separate roller kit (CE710-69007, CE710-67007 Tray 2 kit). M880 flagged as recommended replacement given repeated failures.

Problem: HP LaserJet M602 reported smearing toner when printing on large, thick preprinted color brochures fed through Tray 1.

Solution: Technician inspected all internal components; no immediate fault found on initial visit. Upon return, installed a fuser maintenance kit (CF064-67902K3), resolving the smearing issue. Customer confirmed print quality before closing the call.

Problem: HP LaserJet P4015 reported multiple issues including paper jams and degraded print quality. Unit presented at 71,659 page count.

Solution: Installed HP CB388A maintenance kit (110/120V fuser kit) on the HP LaserJet P4015. Reset the maintenance counter and verified clean print output with jams resolved.

Problem: HP LaserJet M608 in Taylor, TX required maintenance kit replacement.

Solution: Technician replaced the maintenance kit, cleaned the machine, and tested the printer to confirm proper operation.

Problem: HP DesignJet 510 42-inch plotter displayed a printhead cover error, prompting the message to open the window and confirm the printhead cover was properly closed.

Solution: Inspection revealed the carriage belt (C7770-60014) was severely damaged. The belt was replaced, the printer was cleaned, and full functionality was confirmed through testing.

Problem: Xerox VersaLink C405 in Pflugerville producing smeared output with toner transferring off printed pages.

Solution: Inspection revealed the fuser unit was not reaching proper operating temperature. The defective fuser was replaced and the unit cleaned, restoring normal print quality.

Problem: HP LaserJet P4015 reported recurring paper jams originating from Tray 2.

Solution: Replaced Tray 2 feed roller (RM1-0036-000CN), separation rollers (RM1-0037-020CN, qty. 2), and pick-up roller. Verified jam-free operation and confirmed acceptable print quality after replacement.

Problem: HP LaserJet M602 laser printer in Marble Falls, TX would not print and displayed persistent 'Reinstall Fuser' and 'Reinstall Duplexer' error messages.

Solution: Technician reseated the fuser and duplexer assemblies on the HP LaserJet M602, then rebooted the unit. Both error messages cleared and normal print operation resumed.

Problem: Xerox WorkCentre 7845 copier producing yellow streaks and spots on printed pages.

Solution: Inspection revealed a worn yellow drum unit. Technician cleaned the affected components and installed a replacement drum unit, restoring print output to factory specifications.

Problem: The flatbed/ADF scanner on a Brother MFC-9330CDW was non-functional, preventing document scanning from the top feeder.

Solution: Diagnosed the ADF scanner failure as a driver conflict rather than a hardware fault. Provided the customer with written instructions to delete the driver, reboot, and reinstall to restore full scanner functionality.

Problem: HP Color LaserJet M775 reported recurring jams occurring at the fuser assembly.

Solution: Fuser unit and rollers were replaced. Technician performed follow-up testing but could not reproduce the jam condition after servicing.

Problem: HP LaserJet M5035 MFP reported not printing and producing blank copies and prints.

Solution: Technician found an unknown obstruction binding the toner/transfer drive assembly. Removed the obstruction and cleaned the machine. On a follow-up visit, replaced the ADF Kit (Q7842-67902) due to wear and the Tray 2 Paper End Guide (RM1-2978) due to breakage. Unit tested and returned to full operati

Problem: Customer in Austin, TX required a new Lexmark C2535dw color laser printer.

Solution: A new Lexmark C2535dw color laser printer was procured and shipped directly to the customer's location.

Problem: HP LaserJet P4015 reported recurring paper jams and a broken component near the paper path.

Solution: Technician inspected the paper path and identified the broken piece as a non-essential housing component. Ran paper path tests from both trays with no jams reproduced. Tray 2 solenoid flagged as likely jam source based on customer-described symptom of jamming during multi-page runs. Parts assessed:

Problem: HP LaserJet Flow MFP M630 in Elgin, TX presented with network connectivity failure. The printer displayed an IP address but was not acquiring the correct one due to an address conflict with an access point, and the NIC was suspected as the root cause.

Solution: After coordinating with the customer's infrastructure team to investigate the IP conflict and MAC address reservation, the formatter board (B3G85-67901) was replaced on-site. Fax functionality was reconfigured and confirmed operational post-repair.

Problem: HP LaserJet M611 reported a persistent fuser jam, with media skewing at the fuser exit on every print cycle.

Solution: Technician inspected the paper path and fuser assembly, found no obstructions, then replaced the fuser unit. Jam and skew condition cleared after the new fuser was installed and verified.

Problem: Xerox WorkCentre 7845 reported with persistent paper jams occurring throughout normal operation.

Solution: Inspection of the paper path revealed sheets were not reaching the fuser, instead catching at the side door. The side door paper path was repaired, the unit was cleaned and reset, and the copier returned to ready status with normal print output confirmed.

Problem: HP LaserJet MFP M527 reported a tray lifting error, with Tray 2 failing to rise and feed media.

Solution: Technician inspected Tray 2 and found the lift actuator and switch broken. The replacement part was confirmed unavailable through the parts supply chain, and the unit was determined unrepairable.

Problem: HP DesignJet T1100ps in Leander, TX reporting recurring media jams and error 86:01, with the carriage stopping abruptly mid-print at inconsistent positions and the plotter entering a loop after paper load.

Solution: Technician performed full diagnostic after a prior visit had ruled out the encoder strip, carriage belt, cutter, service station, and starwheel assembly. Carriage rod lubrication and encoder strip condition were confirmed intact. Repeated print failures pointed to a scan-axis or electrical fault. Av

Problem: HP Color LaserJet MFP M477fnw displayed a 'not connected to network' error. A laptop user was unable to connect to or print from the device.

Solution: Technician accessed the printer's web portal via a desktop PC on the same network, confirmed the printer was online, and printed a successful test page—ruling out a hardware fault. Investigation revealed the laptop was on a different network segment than the printer and other office workstations. Th

Problem: HP Color LaserJet Enterprise Flow MFP M880 reported as not powering on at a Georgetown, TX office.

Solution: Technician arrived and confirmed the unit had power. Touchscreen (control panel, part B3G84-67912) exhibited flickering; no additional faults were identified. Customer elected to defer repair of the flickering control panel at that time.

Problem: HP LaserJet MFP M528 presented data corruption errors when print jobs were sent and scan-to-email function triggered errors. A failed hard drive was identified as the root cause.

Solution: Replaced the hard drive, reformatted it, and reloaded firmware to the latest available version. Logic board was also replaced and firmware updated. Network environment was confirmed with IT as non-contributory. Unit tested operational post-repair.

Problem: A Leander, TX office required a new Lexmark MS821n laser printer procured and deployed to a corporate department.

Solution: Technician sourced, delivered, and set up a new Lexmark MS821n monochrome laser printer at the customer's corporate office location.

Problem: HP Color LaserJet MFP M281 was printing only in the three color channels with no black output, even after the toner cartridge had been replaced.

Solution: Technician identified a broken retaining peg on the cartridge tray that held the contact spring for the black toner. Cartridge tray assembly (RM2-2396) was replaced; the fault persisted, indicating the failure point was the non-orderable chassis-integrated spring contact. Customer declined further r

Problem: HP LaserJet MFP M630z reported ADF feed issues requiring separation pad replacement.

Solution: Replaced the ADF kit and reset the document feeder count. Cleaned the flatbed glass and control panel screen. Tested ADF operation to confirm proper document separation and feed.

Problem: HP Color LaserJet M680 MFP reported with a bent front toner door, preventing proper closure.

Solution: On-site inspection confirmed the toner access door was physically bent. The service call was cancelled upon assessment.

Problem: HP Color LaserJet M553 producing black streaks running vertically down printed pages.

Solution: Identified defective remanufactured black toner cartridge as the cause. Cleaned the transfer roller, installed a known-good black toner cartridge temporarily, and confirmed streak-free output after testing.

Problem: Xerox AltaLink C8155 in Austin, TX reported intermittent paper jams originating from Tray 2.

Solution: Technician diagnosed a faulty sensor within the Tray 2 paper feeder assembly. Replacing the defective sensor eliminated the intermittent jamming.

Problem: HP LaserJet MFP M528 in Cedar Park, TX reported recurring paper jams, with the customer noting the issue persisted after a prior service attempt.

Solution: Inspection identified a cracked roller as the root cause of repeated jamming. The defective roller was replaced, restoring normal paper feed without requiring an on-site visit.

Problem: HP LaserJet M601n reported an unexpected paper size error in Tray 2 and a media misalignment error with no error code displayed.

Solution: Technician identified outdated firmware and drivers, updated both, and replaced the Tray 2 feed rollers. Post-service testing confirmed normal feed and alignment operation.

Problem: HP LaserJet M477 in Marble Falls, TX required retrieval from a vacated office location.

Solution: Technician cleared the vacated office and coordinated return shipment of the HP LaserJet M477 to the equipment owner using their provided shipping label.

Problem: Xerox WorkCentre 7225 reported emitting a screeching noise traced to the automatic document feeder (ADF) during normal operation.

Solution: Technician cleaned ADF rollers and glass, confirmed the noise originated from the ADF, then returned to replace the ADF Maintenance Kit (parts 604K58410 and 604K77810). Unit tested and verified noise-free after repair.