Service History — Marietta, GA — Page 3

Problem: HP LaserJet M725 MFP in Powder Springs reported repeated ADF jams interrupting copy and scan operations.

Solution: Technician inspected the ADF feed path and located a torn corner of paper lodged in the paper path. Removed the debris; ADF rollers and kit were confirmed in good condition. Document feeding restored to normal operation.

Problem: HP LaserJet M521dn MFP in Gainesville, GA reported a recurring scanner error, preventing normal multifunction operation.

Solution: Technician diagnosed and replaced the laser scanner assembly (RM1-6322). Verified no additional issues were present following the repair.

Problem: Lexmark MX510de in Austell, GA producing black pages intermittently.

Solution: Technician inspected the imaging unit and found no defects; discovered spilled toner pooled beneath the imaging unit. Vacuumed out accumulated toner. Output returned to normal with no additional issues noted.

Problem: HP Color LaserJet E67560 reported producing vertical lines down the right side of printed pages.

Solution: Technician printed internal reports and ran copies from ADF and flatbed — no defects observed. Found accumulated toner under cartridges and throughout all paper trays; vacuumed and cleaned all affected areas. Reinstalled toner cartridges. Printer froze on 'Checking Printer' screen; power cycle resto

Problem: HP LaserJet MFP M426fdn (page count: 166,375) in Woodstock, GA not picking paper from Tray 3; abnormal noise audible during print jobs.

Solution: Identified Tray 3 rear paper guide improperly set for letter-size media; repositioned guide to correct setting. Inspected all feed rollers — no wear found. Cleaned flatbed scanner and CVT glass. Noted broken left ADF hinge; ADF and scanner remain fully functional.

Problem: HP LaserJet M525f MFP in Newnan, GA reported error code 49.2F along with intermittent blank pages and random freezing prior to the error occurring.

Solution: Firmware was confirmed already updated to address the 49 error. The printer was found connected to an APC Line-R 1200 conditioner overloaded with multiple devices, including two Zebra label printers via a full power strip — exceeding the unit's designed capacity. Power cycling did not resolve the bl

Problem: HP LaserJet Flow MFP M630 displayed a maintenance kit low warning and had lost the ability to scan to email.

Solution: Replaced the maintenance kit (B3M77-67902) and ADF roller kit (L2718A), reset both life counters, and updated firmware. No additional issues were found at the time of service.

Problem: HP Color LaserJet M775 reported poor print quality with streaking across output pages.

Solution: Replaced the toner collection unit from customer stock. Inspection revealed a wide gap in the transfer belt causing print defects. Transfer kit (CE516A) and all associated rollers were ordered, received, and installed; page counts were reset and output verified.

Problem: HP Color LaserJet CM4540 MFP producing random cyan marks on prints due to a leaking cyan toner cartridge depositing toner onto the internal roller.

Solution: Technician identified a leaking cyan toner cartridge as the source of roller contamination. Performed an initial cleaning; upon cartridge replacement by the customer, conducted a follow-up cleaning to fully clear residual cyan toner. Random cyan marks on output were eliminated.

Problem: HP LaserJet Enterprise Flow MFP M630Z (pg. count: 245,770) produced loud noise during copy cycles.

Solution: Verified noise on arrival. Replaced worn feed and separation rollers in trays 2 and 3, the fuser, and the 2nd transfer roller. Noise persisted; customer noted it had worsened after a recent toner cartridge swap. Replaced the toner cartridge, which eliminated the noise entirely.

Problem: HP LaserJet 4345 MFP producing a loud, intermittent grinding noise traced to the fuser area, with a secondary toner spill found from a previous cartridge.

Solution: Technician confirmed grinding originated at the fuser assembly. Cleared toner spill debris, inspected the fuser, and replaced the swing plate assembly (RM1-0043-060). Printed configuration, supplies status, and usage pages to verify clean output with no image defects.

Problem: HP LaserJet Flow MFP M634 became undetectable on the network following a local electrical storm with repeated power interruptions, presenting with error code 98.00.00 on startup.

Solution: Technician confirmed persistent error 98.00.00 — indicative of corrupted firmware or failed hard drive — after power cycling failed to clear the fault. Recovered the unit by booting into the preboot menu and performing a firmware reinstall via USB, restoring the M634 to a ready state. Recommended up

Problem: HP LaserJet Flow MFP M527z in Canton, GA stopped scanning to network folder after a Microsoft update. Device returned error: "network folder path does not work."

Solution: Diagnosed outdated firmware (v3.9.9, minimum required v4.10) and a WSD port driver conflict. Updated firmware and printer driver, then reconfigured the scan-to-folder path to reflect the replacement PC's new network name and rebuilt the destination folder.

Problem: HP LaserJet M4345 MFP presented with no display on power-up; power and data indicator lights remained solid green.

Solution: Technician tested wall outlet and power strip, reseated the formatter board without improvement, then disconnected the hard drive — printer reached home screen and printed internal reports. Reconnecting the hard drive restored the symptom; disconnecting it a second time, the unit failed to boot, con

Problem: HP LaserJet Pro MFP M521dn flatbed scanner inoperable — device failed to scan when making copies.

Solution: Technician found the flatbed scanner assembly had become twisted and misaligned beyond repair. Replaced the full flatbed scanner assembly (part # A8P79-60121); unit returned to full operation.

Problem: HP Color LaserJet MFP M477fdw displaying an unexpected paper size error on Tray 2, occurring across multiple user accounts.

Solution: Opened and reseated Tray 2 to trigger the size/type prompt, corrected media settings to 8.5×11 plain paper, and disabled the tray prompt to prevent recurrence. The customer was advised that fuser life was approaching end-of-life and informed of early failure symptoms to watch for.

Problem: HP LaserJet M725 in Smyrna, GA reported a scanner calibration error (code 30.03.22 — front side illumination calibration failure).

Solution: Technician confirmed error state on arrival, updated firmware to the February 2022 release, and replaced the flatbed scanner assembly (part CF066-67906). Unit powered up ready with no errors; multiple copies from ADF and flatbed confirmed clean output.

Problem: HP LaserJet MFP M521dn in Newnan, GA reported unusual noise and failure to pick up paper.

Solution: Technician replaced the fuser on arrival. After printing several jobs, a 59 Scanner Fault error appeared; inspection revealed the toner cartridge seal strip had not been fully removed. A new cartridge was installed with the seal strip fully cleared, and the unit completed multiple test jobs without

Problem: HP LaserJet MFP M632z in Decatur, GA displayed a 'This product is shutting down' error and became unresponsive to the power button.

Solution: Disconnected power and drained residual charge via the power button. On restart, cleared a Tray 3 jam, dismissed a USB card reader compatibility alert, and completed setup. Verified all trays copied and internal reports printed without error.

Problem: Kyocera FS-9530dn laser printer in Douglasville, GA required installation, but the unit received was missing the face-up exit assembly.

Solution: Technician installed the Kyocera FS-9530dn, identified the missing face-up exit assembly, uninstalled the unit, and rebooted after confirming the incorrect model had been sourced. Installation was deferred pending receipt of the correct printer configuration.

Problem: HP LaserJet MFP M630h in Decatur, GA required a maintenance kit replacement at approximately 1,600,702 page count.

Solution: Installed maintenance kit on HP LaserJet MFP M630h and reset the maintenance life counter. Confirmed no additional issues were present following service.

Problem: Customer required setup and configuration of a newly purchased HP Color LaserJet MFP M479fdw, replacing an existing Brother MFC-9240CDW.

Solution: Technician unboxed and installed the HP CLJ M479fdw MFP, configured it via USB connection, set up three preset scan destinations, and trained the customer on printing and scanning operations. Customer's IT department was advised to assign network IP settings per site security requirements.

Problem: HP LaserJet MFP M630h in Smyrna, GA reported slow print speeds. Inspection revealed the document feeder heavily coated in paper dust and fuser gears showing excessive wear with a peeling heat roller.

Solution: Cleaned the ADF and full paper path of accumulated paper dust. Replaced the transfer roller, fuser, and Tray 2 rollers using the 110V Fuser PM Kit (B3M77-69004). Reset the maintenance kit counter and confirmed no remaining issues.

Problem: Kyocera FS-9530dn laser printer in Douglasville reported persistent paper jams and failure to recognize Tray 2.

Solution: Diagnosed faulty Tray 2 assembly as the source of feed errors and tray recognition failure. Replacement Tray 2 was ordered and shipped directly to the customer's location.

Problem: Brother MFC-L8900CDW color laser multifunction printer leaving a repeating indent on printed pages.

Solution: Diagnosed indentation pattern as a fuser defect on the Brother MFC-L8900CDW. Replaced the fuser unit and tested the device to confirm clean, artifact-free output.

Problem: HP LaserJet MFP M630h displayed a clean roller error message at a Decatur, GA office.

Solution: Technician confirmed the error on the control panel display, followed the on-screen prompts, inspected the rollers and found them in good condition, then reset the cleaning counter to clear the error.

Problem: HP PageWide Pro 477dw MFP in Cartersville, GA reported lines appearing on scans and copies, and persistent paper jamming at the output.

Solution: Inspection of the CVT glass revealed two debris specks, which were removed, eliminating scan and copy lines. Paper jams persisted at the output on both Tray 1 and Tray 2 feeds. Event log confirmed repeated error code 15.C2.A2 (output jam). Parts identified for repair: separator/pick assembly kit (CN

Problem: HP Color LaserJet M477 in Kennesaw, GA was producing pages with visible lines and smeared print output.

Solution: Confirmed print quality defects via internal test reports, then replaced the fuser unit. Verified no additional issues remained after the repair.

Problem: Lexmark CX310n presented with multiple issues including grinding noises and a cyan color output failure with no corresponding error messages displayed.

Solution: Technician removed the imaging unit, inspected the laser lens, and found the main drive coupler had dislodged. Replaced the EP drive assembly, verified scanner calibration, and confirmed print quality restoration and elimination of grinding noise.

Problem: HP Color LaserJet E876XXZ multifunction copier producing horizontal lines on scanned output.

Solution: The customer's IT department cleaned the ADF glass prior to the technician's arrival, resolving the streaking. Remote verification confirmed scans were clear; no on-site visit was required.

Problem: Zebra GX430t thermal label printer in Alpharetta, GA was due for scheduled preventive maintenance (unit 7 of 7).

Solution: Performed full preventive maintenance on Zebra GX430t at 122,014 inches of media feed. Cleaned internal components and verified printer configuration.

Problem: HP DesignJet Z3200 44" due for bi-annual preventative maintenance; ink contamination found throughout interior, including aerosol fan, left-side spittoon, and service station.

Solution: Performed bi-annual PM on HP DesignJet Z3200 44": cleaned interior, oiled carriage rod, and cleaned encoder strip. Replaced black and green printheads and green ink cartridge from customer stock. Cleared heavy ink buildup from aerosol fan, left-side spittoon, and service station; spittoon and servic

Problem: HP Color LaserJet M680 MFP in Roswell, GA reported faint print output across all jobs.

Solution: Verified faint print on arrival. Replaced fuser and transfer belt; issue persisted. Toner cartridge measured at 20% — removed and redistributed toner, restoring acceptable print quality. Confirmed with customer that replacement toner cartridge arrived same day and fully resolved the output quality i

Problem: Kyocera Ecosys FS-9530dn presenting with toner smearing, faded image in spots, and ghosting on output. Device was printing approximately 80,000–100,000 pages per month with prior maintenance and drum kit replacements over a year earlier.

Solution: Installed a 9-part OEM maintenance kit including fuser and drum components. New developer unit initially caused blank pages; 120–150 conditioning pages were run to allow toner to mix with developer powder before normal output resumed. Developer unit replacement also cleared the perform-maintenance m

Problem: Lexmark T654n laser printer producing a dark vertical line down the right side of every printed page.

Solution: Diagnosed the streak as a depleted toner cartridge depositing excess toner along the right margin. Replaced the cartridge, cleaned the printer, and tested output to confirm the defect was eliminated.

Problem: HP LaserJet M3027 MFP in Smyrna, GA was due for a maintenance kit replacement at a page count of 41,220.

Solution: Installed a replacement maintenance kit on the HP LaserJet M3027 MFP. Cleaned internal components, tested print output, and returned all core parts via the provided ARS return label.

Problem: Kyocera FS-2100dn laser printer in Smyrna experiencing chronic paper jams, lead-edge tearing on every second page, and ghosting output.

Solution: Technician diagnosed worn tray 2 roller assemblies (part 302F909171), a faulty fuser (part 302LV93130), a likely clutch or registration sensor flag issue causing lead-edge tears, and an overdue drum unit. Customer elected to replace the printer rather than repair.

Problem: HP LaserJet Pro MFP M521dn in Roswell, GA reported paper not feeding through from Tray 2 and Tray 3, with intermittent mispicks and a constant loud clicking noise from the Tray 3 pick solenoid.

Solution: Inspection found Tray 3 pick roller worn smooth with no skid marks on paper and a faulty pick solenoid causing repeated clicking. Replaced the Tray 3 500-sheet tray and feeder unit (CE530-69002) and the Tray 2/3 pick-up roller assembly (RM1-6323-000CN). Verified feeding from both trays with 20 copie

Problem: A label had wrapped around an internal roller on a Kyocera Ecosys M2540dw, causing degraded print image quality.

Solution: Technician removed the wrapped label from the developer unit. Persistent image defects prompted replacement of the developer and drum units via an imaging maintenance kit. The initial replacement kit produced output only on the left side of each page; reinstalling the original kit restored full-widt

Problem: HP LaserJet Flow MFP M630 required a maintenance kit replacement at approximately 385,634 pages.

Solution: Installed customer-supplied maintenance kit, reset the maintenance kit life counter, and verified all paper trays feeding without jams.

Problem: HP Color LaserJet MFP E87660 reported inability to clear print jobs from the queue.

Solution: Call cancelled by the customer prior to technician arrival. No on-site work performed; call closed without service.

Problem: Zebra ZT410 thermal printer producing barcodes with visible lines through the printed image.

Solution: Replaced the platen roller and printhead on the Zebra ZT410. Made multiple calibration adjustments to eliminate media wrinkles and restore consistent print quality.

Problem: Kyocera FS-9530dn laser printer reported crinkling paper output.

Solution: Replaced the stock fuser unit on the Kyocera FS-9530dn. Made adjustments to paper trays, then cleaned and tested the printer to confirm proper media handling.

Problem: Zebra ZM400 thermal printer in a warehouse shipping office was due for scheduled preventive maintenance as part of a multi-unit service rotation.

Solution: Technician performed a full preventive maintenance service on the ZM400, cleaning internal components and running functional tests. No parts replacement was required.

Problem: Brother MFC-L8900CDW reported ADF not pulling paper and unable to scan.

Solution: Technician inspected the ADF and separation assembly; both were found fully functional during the service visit. No mechanical wear or component failure identified. Issue assessed as potentially intermittent.

Problem: HP LaserJet MFP M630h reported toner scattered across printed pages, with loose toner found covering the imaging unit after a cartridge replacement.

Solution: Removed the toner cartridge and inspected the interior. Found only a small residual toner spill; wiped out the paper path and imaging area. Cleaned the CVT glass and flatbed scanner glass. Printed configuration, supplies status, and usage pages — no defects noted. Copied all test pages with no quali

Problem: Two HP multifunction printers required installation at a Roswell, GA facility — an HP LaserJet Flow MFP E82550 for ER admitting and an HP LaserJet MFP E725.

Solution: Technician relocated fax and finisher accessories to the HP LJ Flow MFP E82550 (pg. count: 50), swapped print engines onto base trays and stand, updated firmware, and configured fax and network settings with full functionality verified. For the HP LJ MFP E725, the unit was unboxed and assembled; mis

Problem: HP LaserJet M603 in Kennesaw reported a loud popping noise originating from Tray 3 during paper feed cycles.

Solution: Diagnosed Tray 3 binding caused by the printer spanning two uneven work surfaces, creating chassis flex that stressed the tray's lift mechanism. Relocated the unit to a flat surface, replaced two pickup rollers and four feed rollers, then cleaned and tested the printer to confirm normal operation.

Problem: HP LaserJet MFP M527 presented multiple issues: streak lines when scanning or feeding through the ADF, slow print output, and single-copy output regardless of quantity selected in Adobe.

Solution: Cleaned CVT glass on the ADF to resolve scan lines. Demonstrated glass cleaning procedure and toner replacement to on-site staff. Diagnosed copy-count issue to a Microsoft IPP class driver rather than the correct HP driver; advised IT to deploy the proper HP driver. Disabled WS-Discovery and updated

Problem: Kyocera FS-9530dn laser printer reported jamming at the folding machine interface in a Roswell, GA office.

Solution: Technician identified a misalignment between the FS-9530dn and the downstream folding machine. Repositioning the printer by approximately one centimeter corrected the paper path and resolved the jamming.