Service History — Spartanburg, SC

Problem: HP Color LaserJet Pro MFP M479fdw in Salem, SC reported a paper jam error with no visible obstruction the customer could locate.

Solution: Technician traced and cleared a sheet trapped in the fuser area, then ran a test print to verify the jam was fully resolved.

Problem: Sato thermal printer in Blacksburg, SC required scheduled weekly preventive maintenance service.

Solution: Technician performed weekly preventive maintenance on the Sato thermal printer, completing all standard PM procedures per the maintenance schedule.

Problem: Zebra ZM400 thermal printer in Duncan, SC displayed a persistent 'Media Out' error after the customer loaded a different color label roll.

Solution: Technician cleaned the media path, performed a media/ribbon calibration, and changed the 'Power On/Open Print Head' setting from Feed to Calibrate so the unit auto-calibrates on every power cycle or print head open/close event.

Problem: A Zebra ZT410 thermal printer in Greer, SC was due for scheduled preventive maintenance cleaning.

Solution: Technician cleaned, calibrated, and tested the ZT410; no issues found during the service visit.

Problem: Zebra ZT230 thermal printer presented with multiple simultaneous issues affecting print quality and operation.

Solution: Technician adjusted device settings, replaced the printhead and platen roller, then cleaned and tested the unit to confirm proper operation.

Problem: Customer requested a new Lexmark MS521dn laser printer to replace an existing MB2236adw unit at their Wellford, SC location.

Solution: Sourced and delivered a new Lexmark MS521dn to the customer's Wellford, SC location. Unit was received and signed for on-site upon arrival.

Problem: HP LaserJet M527 MFP in Chesnee, SC reporting persistent error code 13.B2.D2 — jam in Tray 2.

Solution: First visit identified a cracked feed drive lift housing. Second visit replaced the feed drive assembly (RM2-5715) via complete teardown; reassembly revealed no display, traced to a failed formatter board. Third visit installed replacement formatter (F2A76-67910) and reloaded firmware. Customer reco

Problem: Zebra ZD420 thermal printer in Simpsonville, SC presented with poor print quality; printhead diagnosed as failed (third of three units reported with the same defect).

Solution: Replaced printhead (part #P1080383-227, ZD420T 300dpi) on the Zebra ZD420. Verified repair by running internal test prints; print quality confirmed good.

Problem: Zebra ZT510 thermal printer would not print; platen roller appeared non-functional and the rewind mechanism had stopped turning.

Solution: Inspection revealed the platen was operational but the rewinder was seized due to a broken rewind drive belt. Both the main drive belt and rewind drive belt (part #P1083347-017) were replaced and the printhead was cleaned. No additional issues were found.

Problem: HP LaserJet P3005x produced a persistent clicking noise after a new toner cartridge was installed, with further inspection revealing worn fuser, fuser gears, and degraded pickup rollers and separation pads in Trays 2 and 3.

Solution: Replaced fuser assembly RM1-3717, fuser gear kit KITP3005GRAA, two Tray 2/3 pickup rollers RL1-1370, and two Tray 2/3 separation pads RM1-3738. Cleaned and tested the printer to confirm normal operation.

Problem: HP LaserJet MFP M528 required a warranty return visit coordinated with HP's warranty support team.

Solution: Warranty claim processed for the HP LaserJet MFP M528. After coordination with HP's warranty technician, the return trip was cancelled by the supplier. Call closed with no additional work performed.

Problem: A Zebra ZT510 industrial thermal printer in Blacksburg, SC was due for preventive maintenance, with no active fault reported at time of service.

Solution: Technician performed a PM11-level preventive maintenance service on the Zebra ZT510, including a full internal cleaning. Unit was tested and confirmed operational following service.

Problem: HP Color LaserJet MFP M477fnw reported ghosting on printed output, with repeated ghost images appearing across the printed page.

Solution: Diagnosed ghosting as a failed fuser unit. Replaced the fuser (RM2-6431-000), cleaned the machine, and tested output to confirm print quality was restored.

Problem: HP LaserJet Enterprise M605DN presented for scheduled preventive maintenance as the fourth unit in a multi-device maintenance cycle.

Solution: Technician inspected the M605DN (page count 170,893) and identified the need for maintenance kit F2G76A. A quote was prepared and submitted to the customer for approval before proceeding.

Problem: Customer in Landrum, SC required a new Lexmark MS821n monochrome laser printer.

Solution: A new Lexmark MS821n unit was sourced and shipped directly to the customer's location.

Problem: HP LaserJet 500 MFP M525 display screen freezing intermittently during normal operation; a line artifact also appeared on copies.

Solution: Cleaned scanner glass and touchscreen. Measured ground voltage at approximately 1V above spec and installed an APC LE600 voltage regulator. Replaced the ADF kit (L2725-60002), cassette roller (RM1-6323-000), and separation pad (RM1-6303-000). Touchscreen passed diagnostics and freeze could not be du

Problem: Four Zebra ZM400 thermal printers in Blacksburg, SC were experiencing accelerated printhead failure. Dust accumulation and unsealed case openings were identified as contributing factors.

Solution: Technician returned to site, disassembled all four ZM400 units, and used compressed air to clear internal dust and debris. Top case gaps were sealed with duct tape; rear openings were covered using fitted cardboard and tape to prevent future contamination. Two spare printheads were left on-site as r

Problem: HP LaserJet 600 M603 in Fountain Inn, SC reported recurring daily paper jams and a persistent smudged line running down each printed page.

Solution: Inspection identified the toner cartridge as the source of horizontal line defects despite showing under 90% life remaining; cartridge was replaced and multiple test pages confirmed clean output. A subsequent callback revealed a fuser error, prompting fuser replacement followed by a full cleaning an

Problem: Lexmark MS617dn in Blacksburg, SC reporting error 241.06 — paper jam fault in which media was not being picked up from the tray rather than physically jamming.

Solution: With no tread marks on paper and only two sheets printing before consistent failure, the technician isolated the fault to the tray assembly. A 250-sheet optional Tray 2 was installed and Tray 1 was configured for A5 media, designating Tray 2 as the primary feed source. Printer resumed normal operati

Problem: Zebra 105SL 10500-3001-2000 thermal printer presented for PM36 preventive maintenance requiring replacement of printhead, belts, toggle assembly, ribbon roller, and media guide.

Solution: Performed PM36 service: replaced 300 DPI printhead (G32433M), main drive belt (45189-22), media rewind belt (45189-2), toggle assembly (35099M), ribbon roller kit (P1006101), and media guide (G40305RM). All parts installed and unit tested to confirm proper operation.

Problem: HP LaserJet E60075dn MPS printer reported a maintenance low error, indicating the device was approaching or had exceeded its recommended service interval.

Solution: Technician verified the main maintenance kit was installed correctly and functioning properly, then reset the maintenance counter to 100%. A secondary maintenance kit was confirmed on order from the MG vendor and pending delivery.

Problem: Zebra ZD620 (ZD62142-D41L01EZ) with cutter reported no display screen, though backlight remained active; printhead also non-functional.

Solution: Unit deemed beyond economical repair and designated as a parts source. Technician harvested the control panel PCBA with LCD (P1080383-241), 203 DPI printhead (P1080383-415), cutter screw, platen roller, and printhead backing for parts inventory.

Problem: Customer required a new Zebra ZT510 industrial thermal printer for their Simpsonville, SC operation.

Solution: New Zebra ZT510 (model ZT51042-T010000Z) sourced and shipped directly to the customer. No on-site installation was required.

Problem: Three Sato CL4NX printers (203 dpi) at a Spartanburg facility required rewinder/dispenser kit installation to support label dispensing operations.

Solution: Technician conducted an on-site assessment to collect serial numbers and confirm compatible part numbers with Sato. Installed Dispenser Kit WWCL05297 (part S/N EM130055) on the CL4NX units and verified operation post-installation.

Problem: HP Color LaserJet CP2025n reported faded print output and slow printing. Feed retry loops indicated worn paper-path rollers; tray 2 would not lift to pick up paper.

Solution: Technician installed Tray 2 pickup roller (RM1-4426) and separation roller (RM1-4840); feed issue persisted. Further diagnosis revealed a broken lifter/shaft assembly preventing tray lift. The assembly is a non-orderable part, making the unit irreparable; printer was flagged for disposal and toners

Problem: A Zebra 105SL Plus thermal printer in Cowpens, SC was producing print quality issues traced to a cut in the platen roller.

Solution: Technician inspected the unit on-site, confirmed the damaged platen roller (part #G41011M) was causing print defects, and replaced the component, completing the quarterly PM for one of five 105SL Plus printers at the location.

Problem: Sato CL408e thermal printer presented multiple issues requiring sensor calibration and full preventive maintenance, one of three units serviced at this location.

Solution: Performed PM, cleaning, and mechanical adjustments on the Sato CL408e. Worked through sensor calibrations and functional testing across multiple sensors; printer returned to operational condition.

Problem: Customer required a new Brother MFC-J5855dw multifunction inkjet printer deployed and configured at their Greer, SC location.

Solution: Technician unboxed the Brother MFC-J5855dw MFP, powered the unit on, and configured the customer's fax number and user profile to bring the device to operational status.

Problem: Zebra 140Xi4 thermal printer reported cutting inconsistent label sizes and producing poor print quality across multiple issues.

Solution: Technician found labels and ribbon improperly loaded; reloaded both correctly, adjusted darkness settings and pressure plungers, then cleaned the printhead and platen roller. Printer resumed consistent, quality output.

Problem: Zebra 140XiIII+ in Chesnee, SC required a worn platen roller replacement. The media guide was missing, and approximately half an inch of the left side of the printhead showed blown diodes.

Solution: Replaced the platen roller and cleaned the unit. Fabricated a temporary media guide using a banana clip pending delivery of a replacement part (P1006107 media guide with thumb-screw adjustment). Documented partial printhead diode failure on the left edge; diodes were not yet affecting label output.

Problem: HP Color LaserJet M750dn reported a persistent 'Output Bin Full' error even with an empty bin, accompanied by recurring paper jams.

Solution: Inspection revealed a cracked output bin detection mechanism and heavily worn Tray 2 pickup and separation rollers. Replaced the output assembly (RM1-6165) and Tray 2 pickup/separation roller kit (CE710-69007), then cleaned and tested the printer.

Problem: Zebra 105SLPlus (103-801-00200) thermal printer in Greenville, SC presented for a PM2 preventive maintenance visit, with sensor calibration required.

Solution: Performed PM2 service on the Zebra 105SLPlus (103-801-00200). Adjusted media and ribbon sensors to specification, then tested the unit — all systems verified operational at close of visit.

Problem: HP LaserJet M3035 MFP in Greer, SC producing horizontal lines through scanned output.

Solution: Technician identified debris on the scanner glass and white reference board as the cause. New staff at the location had not been trained on routine cleaning procedures; technician demonstrated proper cleaning technique for both surfaces.

Problem: Zebra 110Xi4 in Greer, SC reported a persistent 'Head Open' error that prevented printing; the printhead open sensor appeared to be misaligned.

Solution: Technician brought the 110Xi4 to the shop, cleaned the unit, and adjusted the sensor flag to clear the 'Head Open' error. Installed a new printhead and platen roller, then followed up with a drive belt (P1006066), Media Supply Hanger (G45053M), and Snap Plate/Media Guide Plate (P1006111). All parts

Problem: Lexmark X748de reported jamming, inability to copy, and a flashing power button at a Lyman, SC location.

Solution: Replaced the flatbed assembly, repaired the ADF pickup and Tray 1 feed components, then cleaned and tested the unit. Calibration could not be completed due to active password protection on the device.

Problem: Two Sato CL-412e thermal label printers with rewinders were due for scheduled quarterly preventive maintenance.

Solution: Performed quarterly PM on both Sato CL-412e units. Inspected drive gears, belts, platen rollers, and printheads. All components were within spec and print quality verified on both printers.

Problem: Zebra ZM400 thermal printer in Cowpens, SC was due for its seventh scheduled preventive maintenance service.

Solution: Technician performed PM service seven of eight on the Zebra ZM400, thoroughly cleaning the interior. No mechanical or operational issues were found during the inspection.

Problem: Sato M10e thermal printer in Inman, SC would not advance media far enough to eject paper.

Solution: Technician diagnosed insufficient feed travel on the Sato M10e, made mechanical feed adjustments, and verified proper media ejection through testing.

Problem: Zebra GX430t thermal printer in Greenville, SC was due for its third scheduled preventive maintenance visit in a five-visit cycle.

Solution: Technician performed scheduled PM on the Zebra GX430t at 67,351 inches of use — cleaned internal components and reconfigured printer settings.

Problem: SATO thermal printers at Fountain Inn, SC facility were due for scheduled weekly preventive maintenance.

Solution: Technician performed weekly preventive maintenance on SATO thermal printers per established service schedule. Third-party service engagement.

Problem: HP LaserJet P4015dn producing vertical toner streaks down the length of printed pages.

Solution: Diagnosed a defective toner cartridge at 50% remaining capacity as the source of the image defect. Installed a replacement toner cartridge, then replaced two pickup rollers and four feed rollers. Cleaned and tested the printer; output returned to normal.

Problem: HP LaserJet 600 M602 reported debris in the paper path following a recent maintenance kit replacement, with occasional jams occurring at the rear of the printer.

Solution: Inspection found no debris and no jams during the service visit. The printer was operating in heavy-rough media mode despite loading lightweight pre-punched stock, causing slow-speed running. Testing at high speed confirmed excessive noise from the rear. Event log showed 13.A3.D3 and 13.B9.A5 jam co

Problem: HP LaserJet 4250dtn reporting error 13.01 — jam in Tray 2 after loading fresh paper stock.

Solution: Removed a full sheet lodged in the Tray 2 paper path, then extracted a torn page fragment found in the registration assembly after pulling the toner cartridge. Printer resumed normal operation. Customer was shown proper paper-fanning technique to prevent static-related feed jams with new reams.

Problem: HP Color LaserJet M477fnw MFP reported error 59.F0, indicating a motor or drive fault within the print engine.

Solution: Diagnosis pointed to a faulty transfer belt assembly (RM2-6454) or drum drive assembly. Customer declined repair after receiving a quote; call closed without parts replacement.

Problem: HP LaserJet M608 in Lyman, SC reported toner offset onto the heat roller, indicating a defective fuser unit.

Solution: Technician replaced the defective fuser, relocated the printer from a shared power strip to a dedicated wall outlet, updated firmware from the original 2017 build to the latest v4 release, reduced toner density from 100% to 50%, corrected the rear paper guide alignment, and changed the media type se

Problem: HP Color LaserJet Pro M454dn reported a foreign object obstruction — a key had been left in the paper tray and become lodged in the paper pickup assembly.

Solution: Technician extracted the key from the paper pickup assembly, cleaned the affected components, and tested the printer to confirm normal operation.

Problem: Zebra 170xiIII thermal printer producing barcodes with horizontal lines running through them, indicating printhead wear or failure.

Solution: Replaced the printhead and tested output. A subsequent media sensor fault — not present during the initial visit — caused continued print defects; a replacement media sensor was ordered and installed, restoring clean barcode output.

Problem: A Zebra 105SL thermal printer in Gaffney, SC was due for PM14 preventive maintenance, requiring printhead, toggle assembly, and ribbon roller replacement.

Solution: Technician replaced the 300 DPI printhead (G32433M), toggle assembly (35099M), and ribbon roller kit (P1006101). All parts were installed and tested to confirm proper operation.

Problem: A Zebra 110Xi4 203 DPI spare unit at a Duncan, SC facility had an undiagnosed issue preventing it from functioning as a standby replacement for the primary label printer.

Solution: Technician installed a known-good printhead, tested multiple labels, and confirmed no sensor errors or print quality defects. Root cause was an IP address mismatch; the spare's IP was reconfigured to match the primary label printer so it could serve as a hot-swap replacement upon failure. Users were

Problem: Brother MFC-L8900CDW presented with print quality defects traced to a failing fuser assembly, with drum unit, laser unit, and PF Kit 1 each below 30% life remaining.

Solution: Replaced fuser assembly and tray 1 separation pad. Cleared an intermittent rear jam error by removing, inspecting, and reseating the fuser, confirming proper roller rotation. Reset fuser and PF Kit 1 counters. Internal test prints confirmed clean output with no remaining image quality issues.