Real-time updates and completed service calls from across the metro area.
Our technicians are in the field every day fixing equipment for local engineering firms, architects, and print shops. Below is a log of recent plotter service calls completed throughout Westminster, Arvada, Aurora, Bennett, and surrounding areas—showing the exact plotter models, reported issues, and on-site fixes delivered by our team.
Jul 31, 2026·Arvada, CO 80002·HP T630
Problem:
HP DesignJet T630 wide-format plotter in Arvada, CO reported cutting inaccurately or failing to complete clean cuts.
Solution:
Service call was cancelled prior to dispatch after the customer confirmed active HP 5-year support plan coverage for the unit.
Jul 6, 2026·Louisville, CO 80027·HP Z3200
Problem:
HP DesignJet Z3200 wide-format plotter was due for a scheduled 6-month preventive maintenance service call in Louisville, CO.
Solution:
The customer was contacted regarding the pending PM visit but did not confirm authorization to proceed. Follow-up attempts received no response; the service call was closed pending the next scheduled system notification.
Jun 5, 2026·Broomfield, CO 80021·HP Z6200
Problem:
HP DesignJet Z6200 60" wide-format plotter reporting a scan axis error. Inspection revealed the carriage belt was tearing at the edge, consistent with tensioner wear cutting into the belt.
Solution:
Replaced the carriage belt and tensioner kit (CQ869-67072) on the HP DesignJet Z6200. Vacuumed loose debris from the carriage path and oiled the carriage rod. Scan axis error cleared; customer confirmed plotter completed a test print successfully.
Dec 11, 2025·Denver, CO 80229·HP T790
Problem:
HP DesignJet T790 44" plotter stuck in initialization loop, halting at 94% on every power cycle.
Solution:
Removed all ink cartridges and print heads to diagnose the fault; the printer flagged a failed MK-Y Combination Print Head (C9384A). Replaced the print head, oiled the carriage rail, cleaned the unit, and confirmed full operation. Advised that the ink-expiration alert displayed post-repair is cosmet
Nov 14, 2025·Denver, CO 80233·HP Z5200
Problem:
HP DesignJet Z5200 reported error code 02.1..10, with the print carriage refusing to move.
Solution:
Removed all printheads and rebooted to rule out printhead faults; carriage still failed diagnostics with the same error. Main PCA diagnostics also failed when the power supply test initiated, and a secondary test on the paper drive motor returned error 03:10, confirming a faulty power supply. Replac
Nov 3, 2025·Boulder, CO 80301·HP T1100ps
Problem:
HP DesignJet T1100ps 44" halted at 0% during boot with error 08:11, preventing the plotter from completing its startup sequence.
Solution:
Technician reseated the formatter and hard drive. Diagnostics mode was inaccessible, preventing isolation of the control panel and electronics module. Hard drive failure was identified as the likely root cause; formatter board, electronics module/main PCA with power supply, and control panel were fl
Oct 17, 2025·Littleton, CO 80120·HP Designjet 500
Problem:
HP DesignJet 500 42" (C7770B) presented with carriage belt failure, preventing normal print head movement. Customer also reported gaps and large black lines when printing PDF files.
Solution:
Replaced carriage belt, vacuumed loose debris, lubricated the carriage rod, and updated firmware to support new smart-chip printheads. Diagnosed PDF output defects as a Microsoft PDF reader conflict; restored Adobe Acrobat as the system default. Full test confirmed clean output across all print mode
Oct 9, 2025·Louisville, CO 80027·HP Z5400
Problem:
HP DesignJet Z5400 wide-format plotter presented with multiple concurrent issues requiring diagnostic evaluation.
Solution:
Technician reseated the formatter board, applied a firmware update, and repositioned the Roll 1 spindle, which had shifted too far right, back to the correct lateral alignment.
Aug 12, 2025·Commerce City, CO 80022·HP T3500pf
Problem:
HP DesignJet T3500 production multifunction plotter reporting multiple errors, including ramp motor error 89:03.
Solution:
Disassembled the output and stacker assemblies, cleaned both, and realigned the stacker on reassembly. Ran motor diagnostics post-reassembly with no further error recurrence.
Showing 9 of 9 service calls in Westminster, CO.