Frequently Asked Questions
Do you have a question about our products or services? You’re not alone! We get questions from customers all the time. We’ll answer some of the most Frequently Asked Questions below. So, if you’re wondering about something, read on!
Customer Support
We make it simple to request service or get a quote. First, visit our locations page and select your state or region to find The Printer Repair Group near you. From here, you can click “Learn More” to learn about the services we offer or give us a call to speak with a local team member.
Our local team members can provide cost estimates, answer your questions and schedule a technician.
We strive to provide world-class printer repair services to all of our customers. However, if you had less than a great experience, use the “Tell Us How We Are Doing” form here to let us know. We will try and make things right.
To check on the status or get an update on your open printer repair, please get in touch with the location where you placed the service request. The local team member can provide more information about when it will be done and answer any other questions.
Each location of The Printer Repair Group is an independently owned small local business with unique skill sets. Therefore, the services they provide align with their area of expertise. For example, many of our locations provide repair services on every printer or copier imaginable. In contrast, others choose to focus on niche brands and services.
Our partners are constantly developing new skills to provide the most comprehensive printer repair services throughout the US. So even if service for your specific printer or copier isn’t available today, it is likely to be supported in the future.
Each location of The Printer Repair Group is independently owned and operated by a local small business in your community. For this reason, our printer repair prices are specific to your area. Furthermore, the type of printer or copier you have and the problem will affect the repair cost.
Due to the many variables that affect printer repair costs, we ask that you contact The Printer Repair Group near you for pricing in your area. Our helpful team can provide a cost estimate and help you schedule service.
Printer Repair Cost in the US
Printer repair service prices can vary significantly from one company to the next. The average cost of labor for printer repair service in the US is $95/hour, but that can range from $75/hour to $175/hour or more. Your cost will also vary depending on your location and the type of device you are repairing. Furthermore, most companies quote parts costs after diagnosing the printer problem.
At The Printer Repair Group, our standard response time for printer repair services is 4-hours. However, response times could be shorter or longer depending on our current call volume. So please get in touch with a local office for the current response time in your area.
The two primary reasons are that the parts are not readily available, and the repair cost exceeds the printer’s value.
Parts for small inkjet printers are not typically available because the demand is too low. In addition, there is no economic incentive for suppliers to make replacement parts for small inkjet printers, so they don’t.
The other reason is that small inkjet printers are relatively inexpensive to replace. So most people choose to replace their broken printer with a newer model.
Our standard service area is 25-miles; however, each location of The Printer Repair Group is independently owned and operated and may be able to accommodate requests beyond that. Please get in touch with the location near you to discuss your specific needs.
Maintenance and Repair Tips
If you’ve been using a printer for a while, you may have seen the “Perform Printer Maintenance” error. Unfortunately, the “Perform Printer Maintenance” error can be a bit confusing if you’re not sure what it means. So here’s what you need to know about this error and how to fix it.
Many printer manufacturers have a predetermined page count that will trigger a “Perform Printer Maintenance” error. The error is their way of letting you know that your printer has parts that are getting close to the end of their life. These parts typically include the pick-up rollers, transfer roller and fuser assembly.
Most of the time, you won’t see this error message until you print at least 200,000 pages. However, when you do, it’s time to take action. Your printer may perform as expected for a short period after you first see this message. But, eventually, you might start having paper jams or marks on your print jobs.
In simple terms, preform printer maintenance errors are a lot like your car letting you know that it’s time to change the oil. If you change the oil at the recommended intervals, your car will last and run trouble-free. But, on the other hand, if you skip your oil changes, you will incur unnecessary break-downs and repairs. Your printer is the same. If you perform printer maintenance when your printer asks for it, your printer will continue to run trouble-free. But, if you skip printer maintenance, your printer will eventually fail, most likely at the most inconvenient time.
If you’re using canned air to clean your printer, you might be doing more harm than good. Unfortunately, many end-users think blowing canned air into the printer is an excellent way to clean it. However, blowing canned air into your printer will cause loose toner and dirt to become airborne and settle onto other parts within the printer. The result is dirtier print jobs and possible damage to the internal parts of your printer.
Instead, use a dry cloth or a vacuum cleaner with a hose attachment to clean your printer. By using these methods, you’ll help keep your printer running smoothly for years to come.
If cleaning your printer with a vacuum or dry cloth doesn’t help, it may be time to call for help. A worn part within the printer is likely causing your dirty print jobs.
Printers should be scheduled for preventative maintenance every 6 months.
Regular preventive maintenance can help to ensure that your printer is always running at its best and help to avoid common problems like excessive wear and tear, paper jams, and clogged ink cartridges. By scheduling regular maintenance, you can also help to prolong the life of your printer and avoid having to replace it prematurely.
Printer Supplies
A compatible toner cartridge is a replacement for the original cartridge in your laser printer. It is made by a third-party manufacturer, not the printer’s original manufacturer.
Compatible toner cartridges are generally less expensive than original cartridges. However, don’t base your decision to buy compatible cartridges entirely on price. You could end up with a lower-quality cartridge that could damage your printer.
We recommend purchasing compatible toner cartridges from companies that offer printer repair services. Printer repair companies typically stand behind the products they sell and can repair the printer if the toner causes a problem.
If you’re looking for ways to reduce costs, compatible toner cartridges may be right for you.
An OEM toner cartridge is a toner cartridge that has been made by the same company that made your printer. It’s usually more expensive than aftermarket cartridges, but it’s also usually of higher quality, and it will usually last longer.
Some people choose to buy OEM cartridges because they believe that they’re less likely to experience compatibility problems with their printer. Others buy them because they believe that the quality of the prints will be better. Still, others buy them because they believe that the cartridges will last longer. Ultimately, it’s up to the individual consumer to decide whether or not an OEM cartridge is worth the extra cost.
