Service History — Westminster, CO

Problem: HP LaserJet M630 reported jamming during duplex printing operations.

Solution: Replaced the duplexer unit (B3G84-67903). Set output stacker to customer's preferred configuration and coordinated with IT to complete scan-to-email and fax setup. Tested duplex function and confirmed proper operation before closing the call.

Problem: HP LaserJet Pro 400 M401 in Denver, CO was unable to connect to the network, preventing jobs in the print queue from reaching the printer.

Solution: Technician performed direct Ethernet and USB connectivity tests via laptop to isolate the fault. DHCP and static IP configurations both failed on the original wall port. Testing an alternate wall port resolved the issue — link lights came up immediately, DHCP assigned successfully, and multiple queu

Problem: HP LaserJet MFP M632 producing lines and indentations along the paper edge, with intermittent ADF jams causing paper to angle and misfeed.

Solution: Inspection revealed the fuser heating element film tearing away from its edge, causing print defects; rollers were also worn. Replaced the main maintenance kit (J8J87A). ADF disassembly identified one of three plastic roller spindles on the top cover assembly unseated; spindle was snapped back into

Problem: Lexmark MS810dn laser printer in Denver reported repeated paper jams.

Solution: Replaced pickup rollers and separation rollers in Trays 1 and 2. Cleaned internal paper path components and tested printer to confirm jam-free operation.

Problem: HP Color LaserJet M651 reporting error code 59.00.90 in Boulder, CO.

Solution: Inspection revealed a torn transfer belt. Cleaned the machine, then replaced the ITB kit (CC493-67910) and waste toner bottle (CE265A). Tested printer; all functions restored.

Problem: Brother MFC-9340CDW in Boulder, CO reported blurry output exclusively in red tones, with the magenta drum unit and compatible magenta toner cartridge both dumping excessive toner.

Solution: Replaced the defective magenta drum unit. Cleaned and tested the printer; image quality restored with minor residual red dots confirmed acceptable by the customer. A subsequent 'Data Remaining in Memory' error was resolved when the customer reloaded the print driver, clearing the fault without addit

Problem: Lexmark MS811 laser printer presented with a completely blank display panel, leaving the unit unresponsive at the control interface.

Solution: Technician reseated the control panel ribbon cables on the Lexmark MS811. Display restored to full operation following reconnection and functional testing.

Problem: Lexmark MS610 laser printer in Louisville, CO was due for a full maintenance kit service to restore reliable operation.

Solution: Installed a complete maintenance kit including fuser, transfer roller, upper output assembly, pick tires, and separation roller assembly. Pick tires were fitted to the tray 2 pickup roller assembly and the separation roller to the tray 2 cassette, prioritizing tray 2 due to its wear level over trays

Problem: HP Color LaserJet MFP M477fnw reported ghosting artifacts appearing across printed pages.

Solution: Technician assessed ghosting issue on the M477fnw. Customer elected to replace the unit rather than proceed with repair. Call closed accordingly.

Problem: HP LaserJet M506 in Wheat Ridge, CO produced vertical lines running down printed pages.

Solution: Call canceled prior to dispatch. The customer resolved the issue independently by replacing the remanufactured toner cartridge.

Problem: HP Color LaserJet Flow M681 MFP reported producing loud operational noise during use.

Solution: Replaced the fuser kit and transfer belt kit — both at 10% life remaining — using customer-supplied parts already on site. Transfer belt kit included pickup and separation roller assemblies; technician replaced pickup rollers and separation roller assemblies in trays 2–5, then cleaned and tested the

Problem: HP LaserJet P3005 presented with exhausted maintenance interval requiring full preventive maintenance service.

Solution: Replaced Tray 2 pickup roller (RL1-3167), Tray 2 separation pad (RM1-3738), MP tray separation pad (RC1-0939), fuser assembly (RM1-3717), and fuser gear kit. Cleaned and tested printer to confirm proper operation.

Problem: HP LaserJet P4515 in Arvada, CO reported repeated paper jams originating from Trays 2 and 3.

Solution: Inspection revealed feed, separation, and pickup rollers on Trays 2 and 3 worn smooth. Replaced all rollers (RM1-0036-000 pickup rollers, RM1-0037-000 feed/separation rollers). Recurring Tray 3 jams traced to a sticking pick solenoid; substituted compatible part RK2-0269, routing the longer cable wi

Problem: HP Color LaserJet M575 MFP throwing a 41.07.12 error, requiring multiple daily power cycles to remain operational, with intermittent line artifacts appearing in printed output.

Solution: Removed a torn paper fragment lodged in the transfer belt. Replaced the roller kit (RY7-5222-000CN) for Tray 2, adjusted the tray guide and demonstrated proper repositioning to the customer. Subsequently replaced the transfer belt (CD644-67908) to resolve recurring line defects attributed to belt we

Problem: HP DesignJet T630 wide-format plotter in Arvada, CO reported cutting inaccurately or failing to complete clean cuts.

Solution: Service call was cancelled prior to dispatch after the customer confirmed active HP 5-year support plan coverage for the unit.

Problem: HP LaserJet MFP M527 reported a grinding noise originating from the ADF during operation.

Solution: Inspection revealed worn ADF gears. Parts B5L47-67906, B5L47-67904, and B5L47-67901 were identified for ADF assembly replacement. ADF rollers had been previously replaced. The repair quote was submitted but approval was not received; the call was closed without parts installation.

Problem: Lexmark MS810 laser printer in Arvada, CO reporting recurring error code 111.35 (printhead error), accompanied by intermittent postcard jamming in the redrive path.

Solution: Cleaned internal components and performed a power-cycle reset, clearing all faults. On a subsequent recurrence, a jammed sheet beneath the drum was removed, restoring operation. Replaced the redrive assembly to address postcard jams. Measured site voltage at 123V with ground at 0.6V; a voltage regul

Problem: Customer requested purchase and delivery of a new HP LaserJet Pro MFP 4101FDN for their Commerce City, CO office.

Solution: Technician delivered the HP LaserJet Pro MFP 4101FDN to the customer's office. The original HP LaserJet M428fdn MFP on order had been discontinued; a replacement unit was quoted, approved, and shipped. The customer elected to handle setup internally.

Problem: HP Color LaserJet MFP M570 in Littleton, CO would not boot up.

Solution: Technician inspected the M570 and identified a failed formatter board, worn tray 2 roller kit, and a faulty ADF kit. Replaced formatter (CZ272-60001), tray 2 roller kit (RY7-5222), and ADF kit (A8P79-65001). Cleaned the machine and confirmed full operation through testing.

Problem: HP LaserJet MFP M527dn in Erie, CO reported persistent paper jamming under normal operation.

Solution: Technician replaced the fuser assembly and feed rollers. An additional part was identified as needed; the unit was found damaged in transit and flagged for replacement. Supplies Network shipped a replacement fuser and rollers to the customer site, and all delivered parts were installed per manufactu

Problem: HP DesignJet Z3200 wide-format plotter was due for a scheduled 6-month preventive maintenance service call in Louisville, CO.

Solution: The customer was contacted regarding the pending PM visit but did not confirm authorization to proceed. Follow-up attempts received no response; the service call was closed pending the next scheduled system notification.

Problem: An HP Color LaserJet M651 in Broomfield, CO was generating persistent low fuser and low transfer kit warning messages.

Solution: Replaced the fuser assembly and transfer belt kit — including transfer belt, transfer roller, tray 2 and 3 feed rollers, and MP pickup roller — then cleaned and tested the printer to confirm normal operation.

Problem: Customer in Louisville, CO required a new portable printer with wireless and mobile printing capability.

Solution: Fulfilled with an HP OfficeJet 200 Portable Printer, sourced to meet the customer's wireless and mobile printing requirements.

Problem: Customer purchased a recertified HP Color LaserJet M553x (B5L26A) and required delivery to the Westminster, CO office location.

Solution: Technician unboxed, de-stickered, and tested the HP CLJ M553x before reboxing and delivering the unit. Installation was deferred, as the end user responsible for PC setup was unavailable at the time of delivery.

Problem: Lexmark MS810 reported with a broken feeder arm, preventing normal print job routing.

Solution: On-site inspection of the Lexmark MS810 revealed the diverter gate on the upper redrive assembly had been displaced during a previous jam clearance, and the right rear door latch was broken. The upper redrive assembly (part #40X7602) was replaced, restoring correct diverter gate function and door la

Problem: HP Color LaserJet Pro M452nw producing ghosting artifacts and general print quality degradation across output pages.

Solution: Diagnosed faulty fuser assembly as root cause of ghosting. Replaced fuser with compatible unit (RM2-1833-000CN / RM2-6431-000CN) and verified print quality through post-repair test prints. Duplex function confirmed operational.

Problem: HP LaserJet P4015 in Englewood, CO presented with recurring paper jams and feed failures originating from Tray 2.

Solution: Replaced worn Tray 2 feed/separation rollers (RM1-0037) and pick-up roller (RM1-0036). Device returned to jam-free operation; print quality verified. Paper pickup assembly was inspected but did not require replacement.

Problem: Fujitsu scanner presented multiple issues at a Commerce City, CO location. A previous service visit was unable to locate manuals, parts, or support resources for the unit.

Solution: Technician contacted Fujitsu support directly and confirmed the 2006-model scanner is still supported by Fujitsu but not serviceable through a third party. Fujitsu issued a service intake form for the customer to complete. Repair authorization pending customer approval of Fujitsu's quoted service ra

Problem: HP LaserJet MFP M521dn reported recurring paper jams from Tray 2 and the ADF, along with fading print on the left side of output pages.

Solution: Inspection found all feed rollers and separation pads worn across Tray 2 and the ADF. Replaced Tray 2 roller kit (RM1-6323-000CN, RM1-6313-000CN, RM1-3763-000, RM1-6303-000CN, sep pad A8P79-65001) and ADF kit (A8P79-65010). Transfer roller found seated lower on the left side; removed, reseated sprin

Problem: HP DesignJet Z6200 60" wide-format plotter reporting a scan axis error. Inspection revealed the carriage belt was tearing at the edge, consistent with tensioner wear cutting into the belt.

Solution: Replaced the carriage belt and tensioner kit (CQ869-67072) on the HP DesignJet Z6200. Vacuumed loose debris from the carriage path and oiled the carriage rod. Scan axis error cleared; customer confirmed plotter completed a test print successfully.

Problem: HP LaserJet MFP M632 in Denver, CO was producing pages printed at a diagonal angle.

Solution: Technician located and removed a hidden torn paper fragment lodged in the paper path, then cleaned the machine and verified print alignment was restored.

Problem: HP LaserJet M607 in Golden, CO was depositing fragments of a deteriorating roller onto printed pages.

Solution: Replaced the fuser maintenance kit, cleared roller debris from the paper path, and tested the printer to confirm clean output.

Problem: HP LaserJet M501dn in Denver, CO reported producing a loud noise during operation.

Solution: The customer installed a replacement toner cartridge per technician guidance, which eliminated the noise. Root cause was the depleted toner cartridge.

Problem: Customer required a new HP LaserJet M632h MFP with fax capability to replace an aging HP M525 unit at their Denver, CO location.

Solution: Installed a fax card accessory into the new HP LaserJet M632h MFP, delivered the unit to the customer site, and completed full setup. The previous M525 was disposed of per customer authorization.

Problem: HP LaserJet 5200tn in Broomfield, CO reported poor print quality.

Solution: Technician isolated the print quality defect to the fuser assembly and replaced it with an HP RM1-2522-070 fuser unit. Printer tested and returned to spec after replacement.

Problem: HP LaserJet 600 M606x in Longmont, CO required transfer roller replacement, with tray 3 pickup and feed rollers also flagged for service.

Solution: Technician replaced the transfer roller, tray 3 pickup roller, and both tray 3 feed rollers using stock components. Unit was thoroughly cleaned and tested to confirm proper operation.

Problem: Lexmark MS810 laser printer in Lafayette, CO was pulling multiple pages simultaneously from the paper trays.

Solution: Replaced pickup roller assemblies (40X7593) and separation roller assemblies (40X7713) on Trays 1, 2, and 3. Cleaned and tested printer to confirm proper single-sheet feed operation.

Problem: HP Color LaserJet CP4025 displaying a Low Supplies message for the fuser (CE246A) and tray transfer belt (CE249A).

Solution: The customer was advised that neither the fuser nor the transfer belt counters can be reset; replacement of both components is required to clear the alerts. A parts quote was provided; the customer ultimately declined the repair.

Problem: HP Color LaserJet M477FDN presented for scheduled PM1-level preventive maintenance service.

Solution: Performed PM1 preventive maintenance on the HP Color LaserJet M477FDN at a page count of 19,704. Completed full cleaning cycle and tested the unit to confirm proper operation.

Problem: Brother HL-L6400DW presented multiple issues, including a fuser assembly nearing end-of-life and a laser unit flagged at 8% remaining life count.

Solution: Replaced the fuser assembly (part D008AK001) and reset both the fuser and laser life counts via the maintenance menu (Close MG Menu, *, 2, 8, 6, 4 — Maintenance 88). Cleaned the interior and tested the printer; confirmed normal operation.

Problem: HP LaserJet Pro 400 M401n in Golden, CO reported a persistent 'out of paper' error despite paper loaded in Tray 2. Control panel response was extremely sluggish.

Solution: Confirmed Tray 2 was set to Letter. Inspection revealed the Tray 2 feed roller (RM1-9168-000CN) worn smooth. Replaced fuser unit (RM1-8808-020, 110–127V) and Tray 2 pickup roller assembly. Printer feeding and printing normally at page count 209,661.

Problem: Toshiba B-SX5T label printer in Littleton, CO was due for a scheduled preventive maintenance (PM) service.

Solution: Technician performed preventive maintenance on the Toshiba B-SX5T-TS22-QM-R horticulture label/tag printer. Unit was cleaned and tested. A separate unit in the fleet was flagged for a faulty LAN PC Board Assembly requiring replacement.

Problem: HP LaserJet MFP M631 in Denver, CO intermittently reported as offline and required a full power cycle daily before users could print. Device was connected via wireless on a multi-user network.

Solution: Technician identified wireless connectivity as the root cause of intermittent offline status and dropped connections. Recommended hardwiring the unit via Ethernet to eliminate instability. Cleaned the machine and verified print functionality. Ethernet installation deferred to facilities.

Problem: HP LaserJet P4015 in Commerce City, CO reported a recurring paper jam error originating from Tray 2.

Solution: Service call was canceled by the customer prior to technician dispatch. No on-site work was performed.

Problem: HP LaserJet MFP M631h presented with a broken keyboard enclosure — both plastic retention tabs that prevent the keyboard from over-extending had snapped off.

Solution: Removed keyboard and cleared broken plastic debris from the cavity. Ordered scanner assembly (part #J8J64-67901) to replace the damaged keyboard enclosure. On installation, scanner failed to initialize and returned a scanner error at boot. Performed a partial firmware clean per HP troubleshooting pr

Problem: HP LaserJet 600 M603 in Wheat Ridge, CO reported a critical 49.38.07 firmware/communication error halting all print jobs.

Solution: Technician guided the customer through a remote resolution: powered down the printer, cleared the full print queue, and powered back on. The 49 error — typically triggered by a malformed or corrupted print job — cleared on restart and normal printing resumed.

Problem: Newly installed HP Color LaserJet M553n required post-installation configuration, including driver setup, tray paper-size defaults, and questions about transferring legacy print presets.

Solution: Clarified that existing presets were Adobe InDesign-native and not transferable via printer driver. Removed the old print driver to prevent conflicts. Configured Tray 2 as Letter default and Tray 1 as any-size to accommodate the customer's varied media workflow. Functionality confirmed with test pri

Problem: HP Color LaserJet M451nw lost wireless connectivity after the customer's ISP upgraded their cable modems and could not be restored.

Solution: Technician replaced the wireless controller module and formatter board from a donor unit; the printer still failed to connect at the shop's network. At roughly 10 years old, the M451nw's wireless stack proved incompatible with the upgraded modem hardware. Customer elected to recycle the unit.

Problem: HP LaserJet M606x in Littleton, CO reported persistent paper jams across multiple trays.

Solution: Replaced pickup rollers in trays 2 and 3 and feed rollers in trays 2, 3, and 4. Cleaned internal paper path and tested printer to confirm jam-free operation.

Problem: HP LaserJet M630 reported persistent paper jam errors when feeding through the manual feeder and ADF; end users were unable to locate the source of the jam.

Solution: Cleaned the ADF and diagnosed a faulty ADF assembly triggering false jam errors before scanning or copying could begin. Replaced the complete ADF assembly (part # B3G86-67901), restoring copy and scan functionality. Also resolved a non-functional fax by tracing the phone cord to a dead wall jack and