What Brands and Equipment Does PRG Service?
Quick answer
Business-class printers, copiers, and multifunction devices are the core — laser printers above all. Many locations also service wide-format plotters and thermal/barcode printers. Most major business brands are supported — HP, Lexmark, Brother, Xerox, Canon, Ricoh, Zebra and more — though brand coverage varies by location. What we don't do: consumer inkjets and residential service.
The core of what we do, across 1,000,000+ repairs since 1997, is business equipment: laser printers, copiers, and multifunction devices in working offices. Around that core, coverage broadens by location.
The equipment we work on
- Laser printers — workgroup and departmental machines, the heart of the business (see printer repair services).
- Copiers and multifunction devices — standalone copiers and the print/copy/scan/fax machines most offices run on.
- Wide-format printers and plotters — supported at many locations; these are the one repair type that regularly runs past an hour on-site.
- Thermal and barcode printers — label and receipt printers (Zebra and similar) at many locations.
Equipment coverage varies by location — a smaller market may focus on laser and copier work while a larger one fields all four categories.
Brands
Most major business printer and copier brands are supported: HP and Lexmark on the laser side; Xerox, Canon, Ricoh, Sharp, Kyocera and Konica Minolta in copiers; Zebra in thermal; Brother and others across the board. The honest caveat: not every location services every brand — it depends on local technician certifications and parts access. That's a question your local office can answer in one phone call.
What we don't service
Printer Repair Group works on business and commercial equipment only. We don't service residential printers or small consumer inkjet machines — on those, even a modest repair usually costs more than the printer did. (Some locations do support business-class inkjet or production-style equipment, depending on the model.) If you're weighing a borderline machine, the repair-or-replace framework settles it quickly.
How to confirm your exact model is covered
Fastest route: put the exact model number in a service request, or pick your city from Our Locations and ask. Where we operate is covered in where PRG provides service.
Not sure where your machine fits? Send the exact model in a service request, or ask your local office directly — they'll tell you straight whether they service it.